DARCARS Toyota Silver Spring

4.6 out of 5 4.6

Reviews

4.6 out of 5 4.6
129 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    February 11, 2020

    I purchased a vehicle from this dealership on December 19, 2019 and my experience has been horrible. The exception is our sales person Marlon. Experience... with personnell detailed below. Marlon (sales person) : Good overall salesman, responsive and has done all he could to sell me the 2019 Highlander. SE I have no issues/complaints only positive experience with him. Daniel (Finance Guy): I didn't even use him to finance and instead found my own through my credit union. Daniel failed to submit the paperwork to Tower Federal Credit Union for Tower to pay Dar Cars for the 2019 Highlander. Almost lost the sale had we not submitted the missing paperwork for him. Also when we sent required documents for the registration transfer, he dropped the ball there too. Daniel said he never got them. (Avoid him if possible) Tags and Title Department: Taking so long the original registration has been suspended and still waiting. Hopefully I don't get pulled over since my registration that was supposed to get transferred has been suspended. Shaking my head is all I can do at this point. Marlon (sales guy): Got us in touch with Lee Ray (some manager) who was made aware of the situation and was supposed to call my wife back yesterday 02-10-2020 and didn't. Yes, it's going on 2 months now and the registration still isn't tansferred. I call Dar Cars and talk to Lee Ray and he told me he was working the issue to call him back in 15 minutes. Called him back as requested and apparently he was interviewing someone. Hopefully someone to help you guys keep track of closing a deal. It is 02-11-2020 and the issue remains and hasn't been resolved. If I get pulled over, I am pointing authorities right to DarCars for not getting this done in an acceptable amount of time. Mr. Rodriguez

    2.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Dear Juan, First of all, we appreciate your feedback. I'm very sorry that your your experience at was not a pleasant one. We strive to deliver the bes...t service possible to every one of our customers and when we fall short of that goal we try to do everything we can to resolve the issue. We understand that we picked up the lien from you last night and gave you your new transfer registration. Accounting is working on your tags. If there is anything you need in the meantime, please don't hesitate in calling us at 800-327-2277 or email us at customerrelations@darcars.com. Thank you, DARCARS Customer Relations

  • 1.0 out of 5
    February 8, 2020

    I will not recommend this dealership to my network of professional and personal associates. In fact, I will do my part to dissuade them from buying from... Darcars. The one-star review is the least I'm allowed to give. Otherwise, I would give them NOTHING but negative comments. I bought a Land Rover from this dealership on December 8, 2019. Within the first 10 days of purchase, I noticed an issue with the truck, so I set up a service appointment. When I called the service department to confirm my appointment, the woman who answered the phone told me that their service techs can’t do anything with a Range Rover. So, I asked, “What do you suggest I do?” She responded, “Take it to Range Rover!” So, I stated, “What you’re telling me is that your 30-day, 1,000 mile “guarantee” does not apply to this truck? She then tells me to go ahead and bring it in. Since I live an hour away from the dealership, and by that time had no confidence that the service techs would actually fix the issue, I opted not to waste my time and risk frustration and further damage. If you're looking for a "certified used vehicle", bypass DARCARS Toyota Silver Spring. On to my lastest issue…when I purchased this truck, the dealership put a temporary tag on it with an expiration date of 2/6/2020. On 12/22/19, I sent Shane (my sales rep) an email asking if my plate were there yet. He responded, “Happy Holidays, not quite yet. When they are ready someone will reach out to you. They usually take up to 4 -5 weeks.” On 1/27/20 I sent a follow-up email, “I have not heard from the dealership yet and my temporary tag is soon to expire. What happens if the plates are not received in time?” Shane responded, “I will look into it now for you. If they are not here in time, I will have them overnight you another set of temporay tags.” On 2/6/20 I sent another email, “Were a set of plates overnighted to me? My temporary tag expires today. Please advise.” Shane responds, “I just got in contact with my tag and title department to have them either send the hard plates or another extension, so you don't have to make your way out here.” When I arrived home from work yesterday, no plates. So, I called Shane. Shane tells me my plates are there, so I can come pick them up. I remind him that my temporary tag is now expired. He puts me on hold. Another guy picks up the phone who has a more matter of fact tone to his communication. He tells me that my plates are there, but their accounting office is flooded, so they can’t mail them out. He asks me where I’m located. Because I’m an hour away, he says “No, I don’t have anyone who can bring you your plates. You’ll have to come pick them up!” I state that I don’t have a vehicle to drive there, because my plates are expired. He reminded me that their accounting office is flooded, and no one can get back there to mail out my plates.” So, there you have it…sub-quality, piss-poor customer service all the way around. I am now in possession of a truck that not only needs service but that is not drivable, because this dealership can’t get my plates to me. I bought my previous vehicle from Carmax, and I guess Carmax spoiled me…they took care of everything! My expectations, based upon that experience, were much higher than Darcars can (or is willing to) achieve. I won’t recommend this dealership, but will take every opportunity to discourage potential buyers from making the mistake that I, and apparently numerous others, have made with choosing this dealership.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • December 18, 2017

    the team did a great job for me again. I will buy all my cars from this store!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 1.0 out of 5
    December 20, 2019

    I have been coming to this location because service is amazing! I always buy my cars at this Dealer. Mr. John De Souza and his team are amazing! However... there is a feedback I would like to point out. Your facilities are always clean and welcoming (bathrooms are spotless) but your waiting area is terrible! The furniture is in terrible condition! Dirty, spots all over, I really think this is sanitary health hazard! Not a criticism but a constructive observation. Thanks

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    4.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    Good morning, Thank you for your constructive feedback. We really appreciate it and will take it back to our team. We appreciate you taking your ti...me to let us know how you observe our waiting area. Thank you for your business and we look forward to seeing you next time. DARCARS Customer Relations

  • 1.0 out of 5
    October 29, 2019

    Darcars Toyota Silver Spring - is truly my least favorite Toyota dealership to goto for service of my 04 Highlander in the DMV. I purchased my vehicle... new from this place. This is probably my 1st time servicing it here. They sent me this teaser mailer for a $19.99 oil change. This is a trick and I fell for it. I usually goto Laurel, Bowie, and even Waldorf as far as it is before dealing with the agony of going to this miserably slow and incompetent dealership. It was this way in 2003 when I bought the car and it still is. I see why they have to send teaser mailers which say $19.99 for an oil change but it’s false. I make an appointment. They tell me it’s still a 2 hour wait. Really? For an oil change. This is ridiculous. The final price jumps from $19.99 to final cost $35. I won’t be coming back. I rather pay $10 more for competent and efficient service. I would not recommend this dealership. Update: 10/29/2019 I forgot to mention above. The 2 hour wait included an overall inspection of my vehicle. The final cost for everything was over $3K. Since there list was so alarming I decided to take my car to the Toyota dealership in Laurel. Payed $61 to have the same inspection. Some of the things they found were valid. However, I'm still puzzled how Laurel Toyota could not find any issues with the Lower Ball joints, front sway bar, tie rods, and alignment which Darcars Toyota Silver Spring say's I needed replacing and it would cost over $1K. Any responses to how this happened? Again I reiterate Darcars Toyota Silver Spring - is truly my least favorite Toyota dealership to goto for service.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We are disheartened to learn that you feel any distrust with our team, and we would like to follow up with you. Please reach out to us directly when y...ou have a moment. We can be reached at customerrelations@darcars.com or 800-327-2277 if you would like additional assistance. Thank you, DARCARS Customer Relations

  • 3.0 out of 5
    October 14, 2019

    a nice experience to buy a new car with a good deal at a good price although the whole process took a lot of time.

    3.0 out of 5
    Customer Service
    3.0 out of 5
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    2.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for sharing your feedback with us and congrats on you new car. DARCARS Customer Relations

  • 1.0 out of 5
    June 22, 2019

    absolutely not i will also not be coming back for anything when it comes to your dealership i was treated with such disrespect i wish i can just bring... car back and go some where else where they will appreciate my business

    1.0 out of 5
    Customer Service
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    Quality of Repair
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    Overall Facilities
    3.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    March 29, 2019

    I purchased (financed) a pre-owned car from DARCARS Toyota of Silver Spring approximately two months ago. The selling process was relatively smooth and... trouble-free. All the problems emerged after the selling process ended, sigh! I specified to the sales representative who sold me this car that I was going to take the car to a different state and thus, if there was something I had to do in order to obtain my plates from a different state. This person assured me that they would take care of all the paperwork and I would receive my plates via mail service on time. In the meantime they gave me a two-month temporary tag. Well, guess what?? The two-month temporary tag has expired an I have NOT received my plates!! I have called them innumerable times, but every time I do so they simply say that the registration process has not finished. I tried to contact the financial service manager who did all the paperwork, his name is Wahab Lodin, but he never answers the phone, either he is busy, he has taken the day off, or simply he does not want to pick up the phone!! Now my temporary tags have expired and I still do not have my plates. I obviously cannot drive the car any more. DARCARS is so unprofessional and careless toward their clients. You better choose another Toyota dealer because, once they sell you the car, they completely let you by yourself. And of course, steer clear of this guy Wahab Lodin, once he sells you the car $$$, he does not care about anything else.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    2.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 1.0 out of 5
    June 17, 2018

    My name is Estefania Bad service I been calling every day asking for my tags and they just answered it haven’t arrive yeat come on! since March 18,2018... we are on June 17 And you guys don’t do anything to help me what kind of services is this

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
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    Overall Facilities
    3.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    November 4, 2017

    Highly recommend this dealership. There was no high pressure for the sale and no hidden fees. Our salesman Emanuel was so pleasant and helpful as well... as the sales manager Javon. We absolutely loved our finance guy K Rogers! He listened to all our concerns and stories, but treated us as if we were his only customer!

    5.0 out of 5
    Customer Service
    Not Applicable
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    4.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We are so happy your visit went wonderful! Please let us know if you need anything. Enjoy!

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