DARCARS Toyota Silver Spring

They did not do work I paid for, acknowledged it, then backpedaled, saying it was done. My daughter at College Park had her rims stolen. Then DARCARS Toyota of Silver Spring took advantage of us by sending an authorization for additional work including the purchase of four lug nuts and reprogrammed tire sensors, as well as an alignment. I picked up the car and the flat tire alert was on. I assumed it would go away. It did not. I get home and realize that the four lug nuts I paid for are missing: one from each wheel. The person I dealt with said to bring the car back Tuesday, adding he'd vacuum the glass out, which he meant to do, but I live hours away. I just want my money back for services that were not rendered. He then said he saw the work done to it. I asked if he's saying I'm lying or that someone stole the lug nuts off the car parked in my home garage. No reply. I asked for the service manager to call me but he instead called my daughter (unaware of all this) right before 5pm Saturday and said, "So, what's wrong with your car?" She tried to give him my number but he said for me to call him back Tuesday after the holiday, but I do not have his name or his number (just the main number of the dealership where I cannot get through to the service manager). DARCARS Toyota of Silver Spring dropped the ball, then tried to cover up the mistake, now just silence, withholding my money for services they did not do. They misrepresented things and tried to gaslight me.

The staff at Darcars in Silver Spring where great to work with this morning and yesterday. Friendly, funny, and just good people. Kevin Garcia and Shokhore Rozario where amazing. Honest, straight forward and kind. No upselling or talking me into things I don't need. Not only was this a great experience for me, it was a great experience for my son who is 18. The standard of service and customer relationship here at Darcars is really next level. Thank you all for a great car buying adventure and memory

Do not do business here!!! scam dealership , do not do business with Alieu , support any other Toyota dealership

Bought a 4 runner in January of 2024, worst experience ever. Nothing but terrible service and promises not kept all the way around. Screwed up my financing multiple times resulting in my car getting repossessed cause they messed up the paperwork. Tons of unanswered calls or callbacks days or weeks after. Cole the sales manager was the only good one I dealt with. The general manager Selorm I had to chase down for months to get things straight, more times I can count was promised a call back in a day or so then hear back a week or so later. Awful all the way around. And they throw me a 750 credit to get some work done and a few free oil changes. This place cost me so much time and money if I could go less than a 1 star I would. This is the silver spring location stay away.

Stay away. Stay away. Stay away. Rude. Condescending. Soo many workers and yet we have been waiting 4 hours! We have the money, the financing, we should have been an in and out BUYING customer. I would not work with recommend working with Alexander C. as your sales rep. Completely ignored us. Was very condescending. Wasn't going to give us the inspection report until AFTER we purchased the Car??? Just stay away....Horrible business. There are plenty of wonderful Toyota Dealerships!

Stay away from businesses like DARCARS Toyota in Silver Spring that deceive customers and leave them stranded after taking their hard-earned money. I bought a used BMW from DARCARS Toyota in Silver Spring, and it has been a nightmare ever since. The car wouldn’t start the very next day after I brought it home. When I contacted the dealership, they sent me to a random detail shop that had no expertise in handling electrical issues. My car sat there for over a week. When they finally called me to say it was “fixed,” the car wouldn’t start again the next day. I contacted them again, and they told me to bring the car to their Toyota service center. After jumping the car and driving it back, they checked it and said the battery needed to be replaced. Instead of replacing it on-site, they sent the car to the BMW service center, where it sat for over four weeks. This delay was clearly an attempt to bypass Maryland’s repair timeframe law. For reference, BMW always has batteries in stock and could have replaced it in a single day. When the car still wouldn’t start after all this, I reached out again, only to be told by their service staff, particularly Lorrine, that they wouldn’t help or cover any fees anymore. Her dismissive attitude was unacceptable. I went back to the dealership and spoke to Russel, who was polite and tried to help, but the used car manager, Calvin, refused to cover the repair costs. Calvin has ignored my repeated calls and emails, even though he’s seen all my complaints. I finally scheduled an appointment with BMW, where they informed me the real issue wasn’t the battery—it’s the head unit. The repair estimate is $4,693.97, and DARCARS Toyota refuses to take responsibility or even return my calls or emails. Right now, my car is completely nonfunctional, and this dealership has left me hanging. If you value your time, money, and peace of mind, stay far away from DARCARS Toyota in Silver Spring.

Very good dealership. They were professional, honest, fair, and helpful… exactly what you’d expect from a quality, reputable dealership

Took my GR86 to the first check-up and when I got the next check up I was told that they stripped the drain plug. This dealership does not care about your vehicle. Or YOU! Goo elsewhere!

Bought my car from here and didn't get my plates and registration for over 3 months, called to ask and discovered a bill for almost $1000 because they short charged me on sales tax and expected me to pay this without any compensation for my time or their own inaccuracy in estimation, let alone lack of informing me via phone call, email, or letter. Poor service and even worse financial business practices.

They charged me $6,500 to sell a new car last week, then unexpectedly raised the APR. After this negative surprise, I canceled my purchase. It's been a week, and despite making five calls, I'm still waiting for my refund. Extremely disappointing experience. I will never return to this dealership and will buy my Toyota from another dealer.