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James Wood Motors, Inc

(3,437 reviews)
Visit James Wood Motors, Inc
Sales hours: 8:00am to 8:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 8:00am–8:00pm 7:00am–7:00pm
Tuesday 8:00am–8:00pm 7:00am–7:00pm
Wednesday 8:00am–8:00pm 7:00am–7:00pm
Thursday 8:00am–8:00pm 7:00am–7:00pm
Friday 8:00am–8:00pm 7:00am–7:00pm
Saturday 8:00am–7:00pm Closed
Sunday Closed Closed
2025 state dealer award
View 2 awards
2025 state dealer award
2025 consumer dealer award

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New (940) 539-0507 (940) 539-0507
Used (940) 539-9811 (940) 539-9811
Service (940) 539-0468 (940) 539-0468

Inventory

See all 730 vehicles from this dealership.

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About our dealership

This seller has been on Cars.com since May 2003.
We are here to serve you at the dealership or ask about our No-Contact Pick Up & Delivery Options. Our Sales Service Parts and Body Shops are all accessible online. James Wood Motors in Decatur Texas is a short drive from the DFW Metroplex. James Wood has been serving North Texas since 1978. Experience our hometown, no-pressure atmosphere and do business on a handshake at James Wood Motors, in Decatur, Texas. The Decatur store has been awarded Chevrolet Dealer of the Year twice. James Wood Decatur is Open and Ready to Help.
James Wood Decatur is Open and Ready to Help; WE BUY VEHICLES

Service center

Phone number (940) 539-0468

Service hours

Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
Closed
Sunday
Closed

Meet our employees

Karen Pattison headshot
Karen Pattison
Internet Sales
(121 reviews) certified badge
Cathy Spurgeon headshot
Cathy Spurgeon
Pre-owned Sales
(120 reviews) certified badge
Derek Ward headshot
Derek Ward
New Car Sales
(82 reviews) certified badge
Hunter Helm headshot
Hunter Helm
New Car Sales
(41 reviews) certified badge
Chris Filline headshot
Chris Filline
Pre-Owned Sales
(37 reviews) certified badge
Shawn Hooe headshot
Shawn Hooe
Service Advisor
(224 reviews) certified badge
Bryan Stanley headshot
Bryan Stanley
Service Advisor
(230 reviews) certified badge
Landon East headshot
Landon East
Internet Sales
(91 reviews) certified badge
Dason Howard headshot
Dason Howard
Service Advisor
(59 reviews) certified badge
Nick Huff headshot
Nick Huff
Service Director
(50 reviews) certified badge
Tyler Mayfield headshot
Tyler Mayfield
Internet Sales
(100 reviews)
Asa Johnson Jr headshot
Asa Johnson Jr
Pre-owned sales manager
(77 reviews)
Billy Balderas headshot
Billy Balderas
New Car Sales
(71 reviews)
Beau Bell headshot
Beau Bell
New Car Sales Manager
(67 reviews)
Randy Williams headshot
Randy Williams
Pre-owned Sales
(56 reviews)
Rusty Ford headshot
Rusty Ford
New Car Sales Manager
(53 reviews)
Steve Frazier headshot
Steve Frazier
Pre-owned Sales
(53 reviews)
Carey Williams headshot
Carey Williams
Executive Manager
(50 reviews)
Coalby Graham headshot
Coalby Graham
Pre-owned Sales Manager
(46 reviews)
Jeff Morris headshot
Jeff Morris
New and PreOwned Sales
(44 reviews)
Andrew Baier headshot
Andrew Baier
New and PreOwned Sales
(41 reviews)
Brad Gunter headshot
Brad Gunter
Commercial Sales
(28 reviews)
Sam Lara headshot
Sam Lara
Collision Estimator
(28 reviews)
Jason Culpepper headshot
Jason Culpepper
Commercial Sales Manager
(20 reviews)
Andrew Belden headshot
Andrew Belden
Sales
(17 reviews)
Tim Brown headshot
Tim Brown
Commercial Sales
(12 reviews)
Lee Priddy headshot
Lee Priddy
New Car Sales
(11 reviews)
Mark Sanders headshot
Mark Sanders
Body Shop Manager
(11 reviews)
Mike Wheat headshot
Mike Wheat
Pre-owned Sales
(62 reviews)
Bob Miller headshot
Bob Miller
New Car Sales
(59 reviews)
Starla Johnson headshot
Starla Johnson
Auto Exchange Specialist
(39 reviews)
Russell Fox headshot
Russell Fox
Parts Manager
(10 reviews)
James Love headshot
James Love
Parts Advisor
(7 reviews)
Brandt Wicker headshot
Brandt Wicker
General Sales Manager
(70 reviews)
Jeffrey Bockemehl headshot
Jeffrey Bockemehl
New Car Sales Manager
(48 reviews)
Chad Huddleston headshot
Chad Huddleston
Pre-Owned Sales Manager
(42 reviews)
Jennifer Westerlund headshot
Jennifer Westerlund
Collision Estimator
(37 reviews)
Matt Smith headshot
Matt Smith
Collision Estimator
(24 reviews)
Paul Johnson headshot
Paul Johnson
Service Manager
(52 reviews)
David Stokes headshot
David Stokes
Shop Foreman
(31 reviews)
Jose Martinez headshot
Jose Martinez
Parts Advisor
(15 reviews)
Dustin Stachowiak headshot
Dustin Stachowiak
Parts Advisor
(14 reviews)
Todd Baugh headshot
Todd Baugh
Pre-owned Sales
(27 reviews)
Matt Garretson headshot
Matt Garretson
Sales Professional
Tyler Glaros headshot
Tyler Glaros
Sales

Reviews

(3,437 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of James Wood Motors, Inc from DealerRater.

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Thanks to Bryan and staff on the oil change and update

Thanks to Bryan and staff on the oil change and update recall done on the 2024 Colorado in an impressive timely manner to get back on the road . Keep the great work up

Thanks to Bryan and staff on the oil change and update

Thanks to Bryan and staff on the oil change and update recall done on the 2024 Colorado in an impressive timely manner to get back on the road . Keep the great work up

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words! We truly appreciate your feedback and are glad to hear that Bryan and our team provided you with a timely oil change and recall update for your 2024 Colorado. Your satisfaction is important to us. We look forward to seeing you again at James Wood Chevrolet Buick GMC Decatur! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

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Cathy was extremely helpful, friendly and professional.

Cathy was extremely helpful, friendly and professional. Everyone I met there was helpful. Vehicle I bought was a good fair price. Highly recommend this dealership for a smooth car buying experience.

Cathy was extremely helpful, friendly and professional.

Cathy was extremely helpful, friendly and professional. Everyone I met there was helpful. Vehicle I bought was a good fair price. Highly recommend this dealership for a smooth car buying experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your fantastic review! I'm thrilled to hear that you found our team at James Wood Chevrolet Buick GMC Decatur to be helpful, friendly, and professional. We strive to ensure a smooth car buying experience for all our customers. We appreciate your recommendation and look forward to assisting you again in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

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WOW.

WOW...WOW...WOW! Excellent service. Bryan Stanley is very Thoughtful, Courteous, Attentive, Eager to help and Knowledgeable.

WOW.

WOW...WOW...WOW! Excellent service. Bryan Stanley is very Thoughtful, Courteous, Attentive, Eager to help and Knowledgeable.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful review, Cecil! I'm thrilled to hear about your positive experience at James Wood Chevrolet Buick GMC Decatur. It’s great to know that Bryan provided you with excellent service. We appreciate your kind words and look forward to assisting you again in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

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2nd time dealing with salesman Clay Estes.

2nd time dealing with salesman Clay Estes. Great guy and easy to deal with. Gets you in and out!

2nd time dealing with salesman Clay Estes.

2nd time dealing with salesman Clay Estes. Great guy and easy to deal with. Gets you in and out!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful review! I'm thrilled to hear that you had another great experience with Clay at James Wood Chevrolet Buick GMC Decatur. We appreciate your kind words and look forward to serving you again in the future. Safe travels in your vehicle! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

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I bought my truck from this dealership, that process was

I bought my truck from this dealership, that process was amazing. I would recommend for sales. Service on the other had was a bit disappointing. I was told my truck would be ready at 3. 3:23 came around so I asked and he said it’ll be ready at 3:45. Thats a huge time difference. He acted like I wasn’t told by him that it would be ready at 3. Communication is huge in these situations. All you have to do to make a customer feel that their time is valued, is communicate when service is taking longer than estimated. He didn’t let me know until I asked, that’s not ok. Also, a water bottle, so trash was left in my truck from the service folks. I didn’t feel my time was valued therefore, I will not return. Valuing the customer will in turn create loyalty.

I bought my truck from this dealership, that process was

I bought my truck from this dealership, that process was amazing. I would recommend for sales. Service on the other had was a bit disappointing. I was told my truck would be ready at 3. 3:23 came around so I asked and he said it’ll be ready at 3:45. Thats a huge time difference. He acted like I wasn’t told by him that it would be ready at 3. Communication is huge in these situations. All you have to do to make a customer feel that their time is valued, is communicate when service is taking longer than estimated. He didn’t let me know until I asked, that’s not ok. Also, a water bottle, so trash was left in my truck from the service folks. I didn’t feel my time was valued therefore, I will not return. Valuing the customer will in turn create loyalty.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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My last visit a week ago took way too long for an oil

My last visit a week ago took way too long for an oil change with having an appointment booked. I was there just shy of 3 hours for an oil change with an appointment. This is unacceptable and they need to work better about getting people in and out quickly (especially for an oil change). They either need to hire more techs or quit overbooking customers and forcing them to wait long periods of time.

My last visit a week ago took way too long for an oil

My last visit a week ago took way too long for an oil change with having an appointment booked. I was there just shy of 3 hours for an oil change with an appointment. This is unacceptable and they need to work better about getting people in and out quickly (especially for an oil change). They either need to hire more techs or quit overbooking customers and forcing them to wait long periods of time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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Dropped it off for service and Dash Cam Installation, it

Dropped it off for service and Dash Cam Installation, it was supposed to be an all day job, but they finished it earlier than expected. Great service and communication throughout the process.

Dropped it off for service and Dash Cam Installation, it

Dropped it off for service and Dash Cam Installation, it was supposed to be an all day job, but they finished it earlier than expected. Great service and communication throughout the process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive feedback! We're thrilled to hear that your dash cam installation and service at James Wood Chevrolet Buick GMC Decatur was completed earlier than expected. We pride ourselves on great service and communication, and it’s wonderful to know we hit the mark for you. We look forward to assisting you again in the future! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

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As always , it was a very pleasant experience.

As always , it was a very pleasant experience. Karen worked very hard to get me the best deal on the car I wanted. We will keep coming back.

As always , it was a very pleasant experience.

As always , it was a very pleasant experience. Karen worked very hard to get me the best deal on the car I wanted. We will keep coming back.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your wonderful review, Mark! We're thrilled to hear that you had a pleasant experience at James Wood Chevrolet Buick GMC Decatur, and we appreciate your kind words about Karen. It’s great to know she was able to help you secure the best deal on your car. We look forward to welcoming you back for your next visit! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

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I called this dealership regarding three recalls on my

I called this dealership regarding three recalls on my GMC. They scheduled me immediately for the repairs and completed them in one day. I am extremely happy with their sense of urgency and customer service!

I called this dealership regarding three recalls on my

I called this dealership regarding three recalls on my GMC. They scheduled me immediately for the repairs and completed them in one day. I am extremely happy with their sense of urgency and customer service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful review! We're thrilled to hear that you were satisfied with the prompt service and attention to your GMC recalls at James Wood Chevrolet Buick GMC Decatur. Our team takes pride in delivering excellent customer service, and we're glad you experienced that. We look forward to assisting you again in the future! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

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Dason does a great job in communicating as the job

Dason does a great job in communicating as the job progressed. He is quick to inform me of changes that might come up.

Dason does a great job in communicating as the job

Dason does a great job in communicating as the job progressed. He is quick to inform me of changes that might come up.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words, Steven! We appreciate your feedback about Dason and his excellent communication during your experience at James Wood Chevrolet Buick GMC Decatur. It's great to hear that you felt well-informed throughout the process. We look forward to seeing you again! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

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