Reviews
Thanks to Bryan and staff on the oil change and update
Thanks to Bryan and staff on the oil change and update recall done on the 2024 Colorado in an impressive timely manner to get back on the road . Keep the great work up
Thanks to Bryan and staff on the oil change and update
Thanks to Bryan and staff on the oil change and update recall done on the 2024 Colorado in an impressive timely manner to get back on the road . Keep the great work up
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words! We truly appreciate your feedback and are glad to hear that Bryan and our team provided you with a timely oil change and recall update for your 2024 Colorado. Your satisfaction is important to us. We look forward to seeing you again at James Wood Chevrolet Buick GMC Decatur! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com
Cathy was extremely helpful, friendly and professional.
Cathy was extremely helpful, friendly and professional. Everyone I met there was helpful. Vehicle I bought was a good fair price. Highly recommend this dealership for a smooth car buying experience.
Cathy was extremely helpful, friendly and professional.
Cathy was extremely helpful, friendly and professional. Everyone I met there was helpful. Vehicle I bought was a good fair price. Highly recommend this dealership for a smooth car buying experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your fantastic review! I'm thrilled to hear that you found our team at James Wood Chevrolet Buick GMC Decatur to be helpful, friendly, and professional. We strive to ensure a smooth car buying experience for all our customers. We appreciate your recommendation and look forward to assisting you again in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com
WOW.
WOW...WOW...WOW! Excellent service. Bryan Stanley is very Thoughtful, Courteous, Attentive, Eager to help and Knowledgeable.
WOW.
WOW...WOW...WOW! Excellent service. Bryan Stanley is very Thoughtful, Courteous, Attentive, Eager to help and Knowledgeable.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review, Cecil! I'm thrilled to hear about your positive experience at James Wood Chevrolet Buick GMC Decatur. It’s great to know that Bryan provided you with excellent service. We appreciate your kind words and look forward to assisting you again in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com
2nd time dealing with salesman Clay Estes.
2nd time dealing with salesman Clay Estes. Great guy and easy to deal with. Gets you in and out!
2nd time dealing with salesman Clay Estes.
2nd time dealing with salesman Clay Estes. Great guy and easy to deal with. Gets you in and out!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! I'm thrilled to hear that you had another great experience with Clay at James Wood Chevrolet Buick GMC Decatur. We appreciate your kind words and look forward to serving you again in the future. Safe travels in your vehicle! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com
I bought my truck from this dealership, that process was
I bought my truck from this dealership, that process was amazing. I would recommend for sales. Service on the other had was a bit disappointing. I was told my truck would be ready at 3. 3:23 came around so I asked and he said it’ll be ready at 3:45. Thats a huge time difference. He acted like I wasn’t told by him that it would be ready at 3. Communication is huge in these situations. All you have to do to make a customer feel that their time is valued, is communicate when service is taking longer than estimated. He didn’t let me know until I asked, that’s not ok. Also, a water bottle, so trash was left in my truck from the service folks. I didn’t feel my time was valued therefore, I will not return. Valuing the customer will in turn create loyalty.
I bought my truck from this dealership, that process was
I bought my truck from this dealership, that process was amazing. I would recommend for sales. Service on the other had was a bit disappointing. I was told my truck would be ready at 3. 3:23 came around so I asked and he said it’ll be ready at 3:45. Thats a huge time difference. He acted like I wasn’t told by him that it would be ready at 3. Communication is huge in these situations. All you have to do to make a customer feel that their time is valued, is communicate when service is taking longer than estimated. He didn’t let me know until I asked, that’s not ok. Also, a water bottle, so trash was left in my truck from the service folks. I didn’t feel my time was valued therefore, I will not return. Valuing the customer will in turn create loyalty.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
My last visit a week ago took way too long for an oil
My last visit a week ago took way too long for an oil change with having an appointment booked. I was there just shy of 3 hours for an oil change with an appointment. This is unacceptable and they need to work better about getting people in and out quickly (especially for an oil change). They either need to hire more techs or quit overbooking customers and forcing them to wait long periods of time.
My last visit a week ago took way too long for an oil
My last visit a week ago took way too long for an oil change with having an appointment booked. I was there just shy of 3 hours for an oil change with an appointment. This is unacceptable and they need to work better about getting people in and out quickly (especially for an oil change). They either need to hire more techs or quit overbooking customers and forcing them to wait long periods of time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Dropped it off for service and Dash Cam Installation, it
Dropped it off for service and Dash Cam Installation, it was supposed to be an all day job, but they finished it earlier than expected. Great service and communication throughout the process.
Dropped it off for service and Dash Cam Installation, it
Dropped it off for service and Dash Cam Installation, it was supposed to be an all day job, but they finished it earlier than expected. Great service and communication throughout the process.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your positive feedback! We're thrilled to hear that your dash cam installation and service at James Wood Chevrolet Buick GMC Decatur was completed earlier than expected. We pride ourselves on great service and communication, and it’s wonderful to know we hit the mark for you. We look forward to assisting you again in the future! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com
As always , it was a very pleasant experience.
As always , it was a very pleasant experience. Karen worked very hard to get me the best deal on the car I wanted. We will keep coming back.
As always , it was a very pleasant experience.
As always , it was a very pleasant experience. Karen worked very hard to get me the best deal on the car I wanted. We will keep coming back.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your wonderful review, Mark! We're thrilled to hear that you had a pleasant experience at James Wood Chevrolet Buick GMC Decatur, and we appreciate your kind words about Karen. It’s great to know she was able to help you secure the best deal on your car. We look forward to welcoming you back for your next visit! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com
I called this dealership regarding three recalls on my
I called this dealership regarding three recalls on my GMC. They scheduled me immediately for the repairs and completed them in one day. I am extremely happy with their sense of urgency and customer service!
I called this dealership regarding three recalls on my
I called this dealership regarding three recalls on my GMC. They scheduled me immediately for the repairs and completed them in one day. I am extremely happy with their sense of urgency and customer service!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We're thrilled to hear that you were satisfied with the prompt service and attention to your GMC recalls at James Wood Chevrolet Buick GMC Decatur. Our team takes pride in delivering excellent customer service, and we're glad you experienced that. We look forward to assisting you again in the future! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com
Dason does a great job in communicating as the job
Dason does a great job in communicating as the job progressed. He is quick to inform me of changes that might come up.
Dason does a great job in communicating as the job
Dason does a great job in communicating as the job progressed. He is quick to inform me of changes that might come up.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, Steven! We appreciate your feedback about Dason and his excellent communication during your experience at James Wood Chevrolet Buick GMC Decatur. It's great to hear that you felt well-informed throughout the process. We look forward to seeing you again! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com