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Flagship Motorcars of Lynnfield

(3,293 reviews)
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 5:00pm
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Sales Service
Monday 8:30am–8:00pm 7:00am–5:00pm
Tuesday 8:30am–8:00pm 7:00am–5:00pm
Wednesday 8:30am–8:00pm 7:00am–5:00pm
Thursday 8:30am–8:00pm 7:00am–5:00pm
Friday 8:30am–6:00pm 7:00am–5:00pm
Saturday 8:30am–6:00pm 8:00am–4:00pm
Sunday 11:00am–5:00pm Closed
2025 state dealer award
View 15 awards
2025 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

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See all 11 vehicles from this dealership.

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Reviews

(3,293 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Flagship Motorcars of Lynnfield from DealerRater.

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I am extremely pleased with the customer service dept.

I am extremely pleased with the customer service dept. Nathan was courteous and listened to all my questions and had the answers for me. I came in on a Saturday for express service for a dead battery and received my car back fixed in a timely fashion. I will more than likely buy my next car from flagship motors, and I will recommend them to my family and friends. Thank you very much and keep up the extraordinary service. Harry Dragonis

I am extremely pleased with the customer service dept.

I am extremely pleased with the customer service dept. Nathan was courteous and listened to all my questions and had the answers for me. I came in on a Saturday for express service for a dead battery and received my car back fixed in a timely fashion. I will more than likely buy my next car from flagship motors, and I will recommend them to my family and friends. Thank you very much and keep up the extraordinary service. Harry Dragonis

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
Worked with:
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Dealer response

Harry, thank you for the great review of our service team! We appreciate your business and we hope to see you again at Flagship Motorcars of Lynnfield.

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I have worked with Flagship Motorcars multiple times.

I have worked with Flagship Motorcars multiple times. Every time staff is attentive and representatives are helpful. They share their knowledge and the experience is not rushed!

I have worked with Flagship Motorcars multiple times.

I have worked with Flagship Motorcars multiple times. Every time staff is attentive and representatives are helpful. They share their knowledge and the experience is not rushed!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Tony, we're happy to have you as a loyal customer! Thank you for choosing Flagship Motorcars of Lynnfield and highlighting our attentive, knowledgeable staff!

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Stephen Lopes, one of the service consultants, is a

Stephen Lopes, one of the service consultants, is a really great person to work with! He's communicative, honest and easy to connect with. The technicians are great, and the staff is always a pleasure to interact with.

Stephen Lopes, one of the service consultants, is a

Stephen Lopes, one of the service consultants, is a really great person to work with! He's communicative, honest and easy to connect with. The technicians are great, and the staff is always a pleasure to interact with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your positive feedback about Stephen and the team. We appreciate your business and your confidence in us here at Flagship Motorcars of Lynnfield!

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Efficient and courteous personnel.

Efficient and courteous personnel. Communication was fluid and prompt. Answered all my questions , I was very pleased with the servicing.

Efficient and courteous personnel.

Efficient and courteous personnel. Communication was fluid and prompt. Answered all my questions , I was very pleased with the servicing.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Flagship Motorcars of Lynnfield! We appreciate your business and look forward to welcoming you back next time! Safe travels!

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Hi Stephen @ FLAGSHIP Mercedes Your service is

Hi Stephen @ FLAGSHIP Mercedes Your service is absolutely unparalleled. The seat looks great. The car looks beautiful thank you all for all you do. Warmest regards, William

Hi Stephen @ FLAGSHIP Mercedes Your service is

Hi Stephen @ FLAGSHIP Mercedes Your service is absolutely unparalleled. The seat looks great. The car looks beautiful thank you all for all you do. Warmest regards, William

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi William! Thank you for trusting us with your continued business and for sharing your kind words about Stephen and the team. We are proud to have earned your five-star rating, and we hope to welcome you back to Flagship Motorcars of Lynnfield next time!

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I bought an used 2021 Mercedes GLC in April 2025.

I bought an used 2021 Mercedes GLC in April 2025. I had a decent experience with the dealership, yet with hindsight, it is very clear the individuals took advantage of the fact that I am young, 23 year old. After two and a half months of driving (only 800 miles), on July 1st, my trusted mechanic let me know that both my front and back brakes need to be replaced ($1,350 in charges). Flagship motors told me when I purchased the vehicle that it was fully serviced, yet the dealership only replaced the pads, not the rotors. This then resulted in violent shaking when braking at high speeds. Now, Flagship motors said they will not do anything for my troubles when it was abundantly clear they improperly serviced their own product. I am very disappointed in the dealership and advise anyone who is purchasing a used car from them to get a pre-inspection from an independent mechanic. They clearly condone and conduct shady practices.

I bought an used 2021 Mercedes GLC in April 2025.

I bought an used 2021 Mercedes GLC in April 2025. I had a decent experience with the dealership, yet with hindsight, it is very clear the individuals took advantage of the fact that I am young, 23 year old. After two and a half months of driving (only 800 miles), on July 1st, my trusted mechanic let me know that both my front and back brakes need to be replaced ($1,350 in charges). Flagship motors told me when I purchased the vehicle that it was fully serviced, yet the dealership only replaced the pads, not the rotors. This then resulted in violent shaking when braking at high speeds. Now, Flagship motors said they will not do anything for my troubles when it was abundantly clear they improperly serviced their own product. I am very disappointed in the dealership and advise anyone who is purchasing a used car from them to get a pre-inspection from an independent mechanic. They clearly condone and conduct shady practices.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

I'm sorry to hear about your experience with the vehicle's brakes. We strive for transparency and quality in our services, so it's concerning to learn that you feel misled. We'd like the opportunity to address this situation directly and see how we can assist further. Please reach out when convenient; we're here to help resolve any issues you're facing. Thank you, Paul McDaniels - General Manager - pmcdaniels@herbchambers.com

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I bought an used 2021 Mercedes GLC in April 2025.

I bought an used 2021 Mercedes GLC in April 2025. I had a decent experience with the dealership, yet with hindsight, it is very clear the individuals took advantage of the fact that I am young, 23 year old. After two and a half months of driving (only 800 miles), on July 1st, my trusted mechanic let me know that both my front and back brakes need to be replaced ($1,350 in charges). Flagship motors told me when I purchased the vehicle that it was fully serviced, yet the dealership only replaced the pads, not the rotors. This then resulted in violent shaking when braking at high speeds. Now, Flagship motors said they will not do anything for my troubles when it was abundantly clear they improperly serviced their own product. I am very disappointed in the dealership and advise anyone who is purchasing a used car from them to get a pre-inspection from an independent mechanic. They clearly condone and conduct shady practices.

I bought an used 2021 Mercedes GLC in April 2025.

I bought an used 2021 Mercedes GLC in April 2025. I had a decent experience with the dealership, yet with hindsight, it is very clear the individuals took advantage of the fact that I am young, 23 year old. After two and a half months of driving (only 800 miles), on July 1st, my trusted mechanic let me know that both my front and back brakes need to be replaced ($1,350 in charges). Flagship motors told me when I purchased the vehicle that it was fully serviced, yet the dealership only replaced the pads, not the rotors. This then resulted in violent shaking when braking at high speeds. Now, Flagship motors said they will not do anything for my troubles when it was abundantly clear they improperly serviced their own product. I am very disappointed in the dealership and advise anyone who is purchasing a used car from them to get a pre-inspection from an independent mechanic. They clearly condone and conduct shady practices.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

I'm sorry to hear about your experience with the vehicle's brakes. We strive for transparency and quality in our services, so it's concerning to learn that you feel let down. We want to discuss this further and see how we can address these issues for you. Please reach out at your convenience. Thank you, Paul McDaniels - General Manager - pmcdaniels@herbchambers.com

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Everytime I visit the dealership I am provided with

Everytime I visit the dealership I am provided with excellent customer service . Nathan always keeps me updated on my car service and provides me with rental if I need one .

Everytime I visit the dealership I am provided with

Everytime I visit the dealership I am provided with excellent customer service . Nathan always keeps me updated on my car service and provides me with rental if I need one .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us! We're delighted to hear that Nathan and the team at Flagship Motorcars of Lynnfield consistently provide excellent customer service. We appreciate your continued trust in us!

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I have been goomg to this Mercedes Dealer for over 7

I have been goomg to this Mercedes Dealer for over 7 years now and Nathan has been my go to person he is amazing, attentive and informative, i am hoping he is very valued by the company

I have been goomg to this Mercedes Dealer for over 7

I have been goomg to this Mercedes Dealer for over 7 years now and Nathan has been my go to person he is amazing, attentive and informative, i am hoping he is very valued by the company

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
Worked with:
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Dealer response

Lindsay, thank you for your loyalty to Flagship Motorcars of Lynnfield and for highlighting Nathan's exceptional service! We're thrilled to hear he's been a valuable part of your experience.

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Absolutely amazing service.

Absolutely amazing service. They always provide a loner if the service will take long and they do the best they can to save you money.

Absolutely amazing service.

Absolutely amazing service. They always provide a loner if the service will take long and they do the best they can to save you money.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi Bruce, we're delighted to hear about your positive experience with Flagship Motorcars of Lynnfield! Our team is committed to providing top-notch service and convenience. Thanks for the great feedback!

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