Reviews
I am extremely pleased with the customer service dept.
I am extremely pleased with the customer service dept. Nathan was courteous and listened to all my questions and had the answers for me. I came in on a Saturday for express service for a dead battery and received my car back fixed in a timely fashion. I will more than likely buy my next car from flagship motors, and I will recommend them to my family and friends. Thank you very much and keep up the extraordinary service. Harry Dragonis
I am extremely pleased with the customer service dept.
I am extremely pleased with the customer service dept. Nathan was courteous and listened to all my questions and had the answers for me. I came in on a Saturday for express service for a dead battery and received my car back fixed in a timely fashion. I will more than likely buy my next car from flagship motors, and I will recommend them to my family and friends. Thank you very much and keep up the extraordinary service. Harry Dragonis
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Harry, thank you for the great review of our service team! We appreciate your business and we hope to see you again at Flagship Motorcars of Lynnfield.
I have worked with Flagship Motorcars multiple times.
I have worked with Flagship Motorcars multiple times. Every time staff is attentive and representatives are helpful. They share their knowledge and the experience is not rushed!
I have worked with Flagship Motorcars multiple times.
I have worked with Flagship Motorcars multiple times. Every time staff is attentive and representatives are helpful. They share their knowledge and the experience is not rushed!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Tony, we're happy to have you as a loyal customer! Thank you for choosing Flagship Motorcars of Lynnfield and highlighting our attentive, knowledgeable staff!
Stephen Lopes, one of the service consultants, is a
Stephen Lopes, one of the service consultants, is a really great person to work with! He's communicative, honest and easy to connect with. The technicians are great, and the staff is always a pleasure to interact with.
Stephen Lopes, one of the service consultants, is a
Stephen Lopes, one of the service consultants, is a really great person to work with! He's communicative, honest and easy to connect with. The technicians are great, and the staff is always a pleasure to interact with.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your positive feedback about Stephen and the team. We appreciate your business and your confidence in us here at Flagship Motorcars of Lynnfield!
Efficient and courteous personnel.
Efficient and courteous personnel. Communication was fluid and prompt. Answered all my questions , I was very pleased with the servicing.
Efficient and courteous personnel.
Efficient and courteous personnel. Communication was fluid and prompt. Answered all my questions , I was very pleased with the servicing.
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Flagship Motorcars of Lynnfield! We appreciate your business and look forward to welcoming you back next time! Safe travels!
Hi Stephen @ FLAGSHIP Mercedes Your service is
Hi Stephen @ FLAGSHIP Mercedes Your service is absolutely unparalleled. The seat looks great. The car looks beautiful thank you all for all you do. Warmest regards, William
Hi Stephen @ FLAGSHIP Mercedes Your service is
Hi Stephen @ FLAGSHIP Mercedes Your service is absolutely unparalleled. The seat looks great. The car looks beautiful thank you all for all you do. Warmest regards, William
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi William! Thank you for trusting us with your continued business and for sharing your kind words about Stephen and the team. We are proud to have earned your five-star rating, and we hope to welcome you back to Flagship Motorcars of Lynnfield next time!
I bought an used 2021 Mercedes GLC in April 2025.
I bought an used 2021 Mercedes GLC in April 2025. I had a decent experience with the dealership, yet with hindsight, it is very clear the individuals took advantage of the fact that I am young, 23 year old. After two and a half months of driving (only 800 miles), on July 1st, my trusted mechanic let me know that both my front and back brakes need to be replaced ($1,350 in charges). Flagship motors told me when I purchased the vehicle that it was fully serviced, yet the dealership only replaced the pads, not the rotors. This then resulted in violent shaking when braking at high speeds. Now, Flagship motors said they will not do anything for my troubles when it was abundantly clear they improperly serviced their own product. I am very disappointed in the dealership and advise anyone who is purchasing a used car from them to get a pre-inspection from an independent mechanic. They clearly condone and conduct shady practices.
I bought an used 2021 Mercedes GLC in April 2025.
I bought an used 2021 Mercedes GLC in April 2025. I had a decent experience with the dealership, yet with hindsight, it is very clear the individuals took advantage of the fact that I am young, 23 year old. After two and a half months of driving (only 800 miles), on July 1st, my trusted mechanic let me know that both my front and back brakes need to be replaced ($1,350 in charges). Flagship motors told me when I purchased the vehicle that it was fully serviced, yet the dealership only replaced the pads, not the rotors. This then resulted in violent shaking when braking at high speeds. Now, Flagship motors said they will not do anything for my troubles when it was abundantly clear they improperly serviced their own product. I am very disappointed in the dealership and advise anyone who is purchasing a used car from them to get a pre-inspection from an independent mechanic. They clearly condone and conduct shady practices.
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- Buying process —
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- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
I'm sorry to hear about your experience with the vehicle's brakes. We strive for transparency and quality in our services, so it's concerning to learn that you feel misled. We'd like the opportunity to address this situation directly and see how we can assist further. Please reach out when convenient; we're here to help resolve any issues you're facing. Thank you, Paul McDaniels - General Manager - pmcdaniels@herbchambers.com
I bought an used 2021 Mercedes GLC in April 2025.
I bought an used 2021 Mercedes GLC in April 2025. I had a decent experience with the dealership, yet with hindsight, it is very clear the individuals took advantage of the fact that I am young, 23 year old. After two and a half months of driving (only 800 miles), on July 1st, my trusted mechanic let me know that both my front and back brakes need to be replaced ($1,350 in charges). Flagship motors told me when I purchased the vehicle that it was fully serviced, yet the dealership only replaced the pads, not the rotors. This then resulted in violent shaking when braking at high speeds. Now, Flagship motors said they will not do anything for my troubles when it was abundantly clear they improperly serviced their own product. I am very disappointed in the dealership and advise anyone who is purchasing a used car from them to get a pre-inspection from an independent mechanic. They clearly condone and conduct shady practices.
I bought an used 2021 Mercedes GLC in April 2025.
I bought an used 2021 Mercedes GLC in April 2025. I had a decent experience with the dealership, yet with hindsight, it is very clear the individuals took advantage of the fact that I am young, 23 year old. After two and a half months of driving (only 800 miles), on July 1st, my trusted mechanic let me know that both my front and back brakes need to be replaced ($1,350 in charges). Flagship motors told me when I purchased the vehicle that it was fully serviced, yet the dealership only replaced the pads, not the rotors. This then resulted in violent shaking when braking at high speeds. Now, Flagship motors said they will not do anything for my troubles when it was abundantly clear they improperly serviced their own product. I am very disappointed in the dealership and advise anyone who is purchasing a used car from them to get a pre-inspection from an independent mechanic. They clearly condone and conduct shady practices.
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- Buying process —
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
I'm sorry to hear about your experience with the vehicle's brakes. We strive for transparency and quality in our services, so it's concerning to learn that you feel let down. We want to discuss this further and see how we can address these issues for you. Please reach out at your convenience. Thank you, Paul McDaniels - General Manager - pmcdaniels@herbchambers.com
Everytime I visit the dealership I am provided with
Everytime I visit the dealership I am provided with excellent customer service . Nathan always keeps me updated on my car service and provides me with rental if I need one .
Everytime I visit the dealership I am provided with
Everytime I visit the dealership I am provided with excellent customer service . Nathan always keeps me updated on my car service and provides me with rental if I need one .
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us! We're delighted to hear that Nathan and the team at Flagship Motorcars of Lynnfield consistently provide excellent customer service. We appreciate your continued trust in us!
I have been goomg to this Mercedes Dealer for over 7
I have been goomg to this Mercedes Dealer for over 7 years now and Nathan has been my go to person he is amazing, attentive and informative, i am hoping he is very valued by the company
I have been goomg to this Mercedes Dealer for over 7
I have been goomg to this Mercedes Dealer for over 7 years now and Nathan has been my go to person he is amazing, attentive and informative, i am hoping he is very valued by the company
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Lindsay, thank you for your loyalty to Flagship Motorcars of Lynnfield and for highlighting Nathan's exceptional service! We're thrilled to hear he's been a valuable part of your experience.
Absolutely amazing service.
Absolutely amazing service. They always provide a loner if the service will take long and they do the best they can to save you money.
Absolutely amazing service.
Absolutely amazing service. They always provide a loner if the service will take long and they do the best they can to save you money.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Bruce, we're delighted to hear about your positive experience with Flagship Motorcars of Lynnfield! Our team is committed to providing top-notch service and convenience. Thanks for the great feedback!