Reviews
I bought an used 2021 Mercedes GLC in April 2025.
I bought an used 2021 Mercedes GLC in April 2025. I had a decent experience with the dealership, yet with hindsight, it is very clear the individuals took advantage of the fact that I am young, 23 year old. After two and a half months of driving (only 800 miles), on July 1st, my trusted mechanic let me know that both my front and back brakes need to be replaced ($1,350 in charges). Flagship motors told me when I purchased the vehicle that it was fully serviced, yet the dealership only replaced the pads, not the rotors. This then resulted in violent shaking when braking at high speeds. Now, Flagship motors said they will not do anything for my troubles when it was abundantly clear they improperly serviced their own product. I am very disappointed in the dealership and advise anyone who is purchasing a used car from them to get a pre-inspection from an independent mechanic. They clearly condone and conduct shady practices.
I bought an used 2021 Mercedes GLC in April 2025.
I bought an used 2021 Mercedes GLC in April 2025. I had a decent experience with the dealership, yet with hindsight, it is very clear the individuals took advantage of the fact that I am young, 23 year old. After two and a half months of driving (only 800 miles), on July 1st, my trusted mechanic let me know that both my front and back brakes need to be replaced ($1,350 in charges). Flagship motors told me when I purchased the vehicle that it was fully serviced, yet the dealership only replaced the pads, not the rotors. This then resulted in violent shaking when braking at high speeds. Now, Flagship motors said they will not do anything for my troubles when it was abundantly clear they improperly serviced their own product. I am very disappointed in the dealership and advise anyone who is purchasing a used car from them to get a pre-inspection from an independent mechanic. They clearly condone and conduct shady practices.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
I bought an used 2021 Mercedes GLC in April 2025.
I bought an used 2021 Mercedes GLC in April 2025. I had a decent experience with the dealership, yet with hindsight, it is very clear the individuals took advantage of the fact that I am young, 23 year old. After two and a half months of driving (only 800 miles), on July 1st, my trusted mechanic let me know that both my front and back brakes need to be replaced ($1,350 in charges). Flagship motors told me when I purchased the vehicle that it was fully serviced, yet the dealership only replaced the pads, not the rotors. This then resulted in violent shaking when braking at high speeds. Now, Flagship motors said they will not do anything for my troubles when it was abundantly clear they improperly serviced their own product. I am very disappointed in the dealership and advise anyone who is purchasing a used car from them to get a pre-inspection from an independent mechanic. They clearly condone and conduct shady practices.
I bought an used 2021 Mercedes GLC in April 2025.
I bought an used 2021 Mercedes GLC in April 2025. I had a decent experience with the dealership, yet with hindsight, it is very clear the individuals took advantage of the fact that I am young, 23 year old. After two and a half months of driving (only 800 miles), on July 1st, my trusted mechanic let me know that both my front and back brakes need to be replaced ($1,350 in charges). Flagship motors told me when I purchased the vehicle that it was fully serviced, yet the dealership only replaced the pads, not the rotors. This then resulted in violent shaking when braking at high speeds. Now, Flagship motors said they will not do anything for my troubles when it was abundantly clear they improperly serviced their own product. I am very disappointed in the dealership and advise anyone who is purchasing a used car from them to get a pre-inspection from an independent mechanic. They clearly condone and conduct shady practices.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Everytime I visit the dealership I am provided with
Everytime I visit the dealership I am provided with excellent customer service . Nathan always keeps me updated on my car service and provides me with rental if I need one .
Everytime I visit the dealership I am provided with
Everytime I visit the dealership I am provided with excellent customer service . Nathan always keeps me updated on my car service and provides me with rental if I need one .
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us! We're delighted to hear that Nathan and the team at Flagship Motorcars of Lynnfield consistently provide excellent customer service. We appreciate your continued trust in us!
I have been goomg to this Mercedes Dealer for over 7
I have been goomg to this Mercedes Dealer for over 7 years now and Nathan has been my go to person he is amazing, attentive and informative, i am hoping he is very valued by the company
I have been goomg to this Mercedes Dealer for over 7
I have been goomg to this Mercedes Dealer for over 7 years now and Nathan has been my go to person he is amazing, attentive and informative, i am hoping he is very valued by the company
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Lindsay, thank you for your loyalty to Flagship Motorcars of Lynnfield and for highlighting Nathan's exceptional service! We're thrilled to hear he's been a valuable part of your experience.
Absolutely amazing service.
Absolutely amazing service. They always provide a loner if the service will take long and they do the best they can to save you money.
Absolutely amazing service.
Absolutely amazing service. They always provide a loner if the service will take long and they do the best they can to save you money.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Bruce, we're delighted to hear about your positive experience with Flagship Motorcars of Lynnfield! Our team is committed to providing top-notch service and convenience. Thanks for the great feedback!
Flagship Sprinter location in Peabody was great.
Flagship Sprinter location in Peabody was great. Jake is the service guy you want to talk with
Flagship Sprinter location in Peabody was great.
Flagship Sprinter location in Peabody was great. Jake is the service guy you want to talk with
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the positive feedback! We hope you won't hesitate to reach out if Jake & the Flagship Motorcars of Lynnfield team can assist you again in the future!
It was a pleasant, friendly, timely experience, I will
It was a pleasant, friendly, timely experience, I will recommend the dealer to my family and friends. Thank you
It was a pleasant, friendly, timely experience, I will
It was a pleasant, friendly, timely experience, I will recommend the dealer to my family and friends. Thank you
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the wonderful feedback! We're delighted to hear that your experience at Flagship Motorcars of Lynnfield was pleasant and friendly. We appreciate your recommendation and look forward to welcoming your family and friends in the future!
Always a professional service team.
Always a professional service team. Hats off to Nathan H. Loaner car program is also a plus if it's a long service issue.
Always a professional service team.
Always a professional service team. Hats off to Nathan H. Loaner car program is also a plus if it's a long service issue.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for recognizing Nathan and our service team at Flagship Motorcars of Lynnfield! We're glad to hear that the loaner car program adds convenience during longer services. We appreciate your support!
Extraordinarily responsive… Had an issue with my
Extraordinarily responsive… Had an issue with my Sprinter.. bought it from a different dealer. Just drove in.. they diagnosed it for me and took care of it seamlessly…My go to from now on!
Extraordinarily responsive… Had an issue with my
Extraordinarily responsive… Had an issue with my Sprinter.. bought it from a different dealer. Just drove in.. they diagnosed it for me and took care of it seamlessly…My go to from now on!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Roger, we're delighted to hear that our team at Flagship Motorcars of Lynnfield could assist you with your Sprinter so efficiently. Thank you for making us your go-to choice!
Great customer service.
Great customer service. Nathan who I believe is the manager is phenomenal a credit to Flagship motors. Ss long as Nathan is associated with them Ivill continue to bring my car there and will in all probability purchase my new vehicle from Flagship motors.
Great customer service.
Great customer service. Nathan who I believe is the manager is phenomenal a credit to Flagship motors. Ss long as Nathan is associated with them Ivill continue to bring my car there and will in all probability purchase my new vehicle from Flagship motors.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Billluca, we're delighted to hear that Nathan provided such exceptional service at Flagship Motorcars of Lynnfield. Your loyalty means a lot to us, and we look forward to assisting you with your future vehicle needs!