Nazareth Ford

Brought vehicle in multiple times for recall work, had same issue after first visit. Brought back in for another recall (same issue) and now vehicle doors are making noises that were not there prior to visit. Showed the service manager before leaving but too late to address. No follow up from this dealership on this issue. Also was told it was a few hours for the work, first time was slightly over but second time was there for 8 hrs and then I had these issues which I would consider workmanship. I also was looking at a new vehicle while there and did not get the follow up I would expect from either the salesperson or again when I contacted them online

We walked into the dealership for the first time and was pleasantly surprised. Our salesman Tom was great and we were so pleased that we went back the next day to pick up our new truck. Would recommend them to anyone.

For some reason our NAV system on our 2017 Escape stopped working at random intervals. We were in the middle of some trips to Boston and Philly, and it didn't know where it was, saying "NO GPS"! Also our phone would frequently disconnect and re-connect. The radio also randomly did not respond and the touch screen froze up. On the first visit, the car was left there for a day, and they updated the sync software, but driving home from the dealer, we saw right away it was still not working right. We had to return and leave the car there for 2 days to have a module replaced. When we got it back it finally worked properly, but we had lost all our information in the NAV system. There may be some issue with the Ford Sync systems because the same thing also happened on our 2013 Escape, but the dealer told us this was not a common issue.

Keep coming back because of this guy. Fast , easy, simple. Never overpromises and under-delivers. All work is always complete and concise, in a timely expected manner.

I had a wonderful experience,the facitilies were state of the art,the advisors were friendly and the wait time wasn’t as bad as I thought it would be,good job

Was able to make a last minute appointment for inspection and service on my mustang. It was during the holidays but Nazareth Ford was able to fit my car in to their schedule and complete the service quickly.

$1400.00 payment for noise in the rear end. Noise still persists. I give up. Moving to another dealership. Not quite ready to move away from Ford completely. YET. Leased four cars and bought a truck from this dealership.. Your loss. BUT as one of the sales managers said to my wife: "xxxx happens".

Service was handled in a very professional manner. Advisor was courteous and answered all questions I had regarding my visit. All work was performed in a short amount of time.

Easy to work with. Buying a new vehicle has always been my worse experience. They made me feel comfortable and worked with my needs. Very accommodating. Total experience was very positive. I would definitely consider them in the future!

Scheduled appointment, showed up on time. Parked car in front of garage doors and no one there to greet me so, I went inside. Stopped by receptionist, told her that I was there for an appointment, she said I have to talk to those guys. Still no Hi!, how you doing?, Happy New Year or more importantly, How can I help you? Customer service 101. I then walk past 2 service writers and a mx tech which immediately looked at floor as to ignore me. I finally came to the Quick Lane Counter where another gentlemen was shuffling papers and for the next 2 mins also ignored me. Next the phone rang for which the gentle shuffling papers decided to answer immediately and continue to ignore me. I lowered my head in disgust and left shaking it thinking, their slogan is "The Friendliest Dealer in Town". Not! Sorry, but you dropped the ball big time! Worst part is, for NF, I was interested in purchasing 2018 Edge Sport, while I was waiting for service to take of my car. I live in Nazareth and was trying to do business locally, oh well. Very Disappointed! Update 1/11/19: Management called me several days later to apologize, I of course accepted it. He told me he tested my situation and found the same issue and has since made changes to fix it. I can't ask for much more. Hopeful when I take my car back for service, I can give them 5 star review.