Reviews
Although we live in Spokane, we purchased our Infiniti
Although we live in Spokane, we purchased our Infiniti QX60 in Idaho and had a few follow-up questions that required administrative support. Erica stepped in and was truly outstanding. From the start, she was professional, responsive, and made everything feel effortless. She clearly explained each step and connected us with the right person to resolve our concerns. Her efficiency and warm, friendly approach made the entire process seamless and stress-free. We’re incredibly grateful for Erica’s help and would be happy to work with her again in the future!
Although we live in Spokane, we purchased our Infiniti
Although we live in Spokane, we purchased our Infiniti QX60 in Idaho and had a few follow-up questions that required administrative support. Erica stepped in and was truly outstanding. From the start, she was professional, responsive, and made everything feel effortless. She clearly explained each step and connected us with the right person to resolve our concerns. Her efficiency and warm, friendly approach made the entire process seamless and stress-free. We’re incredibly grateful for Erica’s help and would be happy to work with her again in the future!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words Sandi! It truly means a lot to hear this, especially knowing you took the time to share your experience from across the state. I’m so glad I could help make things easier for you and that everything got resolved smoothly. Clients like you make what I do so rewarding, and your appreciation genuinely brightened my day. Please don’t hesitate to reach out if there’s ever anything else I can assist with—I’d be more than happy to help again anytime. Warmest regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com
We live in Spokane and had purchased our Infiniti QX60 in
We live in Spokane and had purchased our Infiniti QX60 in Idaho. When we needed help sourcing two specific items that we couldn’t find locally, we reached out to Matt on two separate occasions—once for each item. Both times, he was incredibly helpful and knowledgeable. He had exactly what we needed and shipped everything out the same day we spoke. Matt made the whole process seamless, clearly explaining everything and making sure all our questions were answered. Truly excellent service!
We live in Spokane and had purchased our Infiniti QX60 in
We live in Spokane and had purchased our Infiniti QX60 in Idaho. When we needed help sourcing two specific items that we couldn’t find locally, we reached out to Matt on two separate occasions—once for each item. Both times, he was incredibly helpful and knowledgeable. He had exactly what we needed and shipped everything out the same day we spoke. Matt made the whole process seamless, clearly explaining everything and making sure all our questions were answered. Truly excellent service!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Wow—thank you so much for not just one, but two incredibly thoughtful reviews Sandi! It truly means the world to us that you took the time to recognize us! Matt was so happy to read your message—it absolutely made his day. We’re both really glad we could help and make things smooth and stress-free for you. It’s always a pleasure to work with clients like you who take the extra step to show appreciation. If there’s ever anything more we can do for you, please don’t hesitate to reach out. We’re always here to help and look forward to assisting you again in the future! Warmest regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com
Happily we recently purchased a used 2024 Toyota 4runner
Happily we recently purchased a used 2024 Toyota 4runner at Inifiniti of Bellevue. It had many scrathes in various places on the body. Derek indicated that all but a couple could be buffed out. The others would need touch up paint. We were amazed at how beautiful it looked when we picked it up! They did a fantastic job!!! We are so pleased!!!
Happily we recently purchased a used 2024 Toyota 4runner
Happily we recently purchased a used 2024 Toyota 4runner at Inifiniti of Bellevue. It had many scrathes in various places on the body. Derek indicated that all but a couple could be buffed out. The others would need touch up paint. We were amazed at how beautiful it looked when we picked it up! They did a fantastic job!!! We are so pleased!!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for your thoughtful review and congratulations on your recent purchase Carol! We’re thrilled to hear that you’re happy with your 2024 Toyota 4Runner and that Derek and our team delivered on their promise to make it shine. It’s always our goal to exceed expectations, and we’re so pleased to know you’re satisfied with the results. If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Warm regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com
I recently purchased a 2016 Toyota RAV4 SE from Infiniti
I recently purchased a 2016 Toyota RAV4 SE from Infiniti of Bellevue, and I couldn’t be more satisfied with the experience. From the moment I arrived for the test drive, the team was friendly, professional, and efficient. The entire process, from test driving the vehicle to completing the paperwork, took only about 45 minutes, which made for a quick and seamless transaction. Bobby Justice, Demetri Llias, Sean Kiani and the rest of the staff were extremely helpful, and I appreciated how smoothly everything went. If you’re looking for a dealership that values customer service and provides a hassle-free buying experience, I would highly recommend Infiniti of Bellevue!
I recently purchased a 2016 Toyota RAV4 SE from Infiniti
I recently purchased a 2016 Toyota RAV4 SE from Infiniti of Bellevue, and I couldn’t be more satisfied with the experience. From the moment I arrived for the test drive, the team was friendly, professional, and efficient. The entire process, from test driving the vehicle to completing the paperwork, took only about 45 minutes, which made for a quick and seamless transaction. Bobby Justice, Demetri Llias, Sean Kiani and the rest of the staff were extremely helpful, and I appreciated how smoothly everything went. If you’re looking for a dealership that values customer service and provides a hassle-free buying experience, I would highly recommend Infiniti of Bellevue!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Monir, congratulations to you! We appreciate your kind words regarding your recent experience at Infiniti of Bellevue! Your satisfaction means the world to us, and we're thrilled to hear that Bobby, Demetri, Sean, and the rest of our team could make your car buying process quick and seamless. Thank you so much for recommending us, we are very grateful. If you have any questions or concerns that arise please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com
Really pathetic customer service.
Really pathetic customer service. Unexpected of Infniiti dealerships. Callous, rude, unprofessional, uncaring attiture from service team. Would not recommend. Take your business elsewhere, otherwise you will regret it.
Really pathetic customer service.
Really pathetic customer service. Unexpected of Infniiti dealerships. Callous, rude, unprofessional, uncaring attiture from service team. Would not recommend. Take your business elsewhere, otherwise you will regret it.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you very much for taking the time to leave your feedback Amir. We want to sincerely apologize about your recent service experience. When you get the free time, please reach out to our service manager Janell so we can gather more details about what happened her direct line is 425-605-1369. Thank you again for feedback Amir it is invaluable to us, we value you and your business.
I had a negative experience with the service department
I had a negative experience with the service department at this dealership and I feel it's my responsibility to warn others against doing business with them. Over the years I had been taking my SUV to Infiniti of Bellevue for routine maintenance, and everything always checked out great until my warranty expired. Suddenly, they started recommending expensive repairs every time I went in for a simple oil change. During my most recent visit, the service rep, Michael C., advised me that I needed a brake fluid exchange and had a "major" oil leak, showing me a video on his phone of my engine's parts covered in oil. He then presented me with an estimate of over $4K to fix it! I couldn't understand how my car could go from being in good condition with no leaks at the last visit to having a major oil leak that needed immediate attention. He also explained that I wouldn't be able to see the leak because it was dripping internally. However, upon seeking a second opinion from a trusted independent auto shop in West Seattle, they informed me that I didn't have an oil leak at all. Everything was dry! Upon a follow-up appointment at Infiniti of Bellevue, they couldn't find the oil leak they previously mentioned, and the service rep that helped me that day was visibly uncomfortable as she searched for the video that Michael had shown me. Instead, she produced photos of my engine taken the day of my last oil change, showing no signs of a leak. Seeking to address this dishonesty, I asked to speak to the General Manager, but he redirected me to the Service Department Director. The director seemed uninterested in addressing my concerns, defending their records and dismissing Michael's actions as "confusion". He said he was satisfied that I was being told accurate information on that day which matched what his system showed, which was that I had slight residue, completely normal for a car with that many miles and there was nothing to be concerned about. But what about the estimate to repair this "major oil leak" or the video on Michael's phone? He wouldn't answer any of my other questions. Ultimately, I remain uncertain whether Michael undertook this deceptive course of action on his own, under internal duress to bolster his sales, or if it was the establishment's policy to solicit deceitful practices from its employees to enhance productivity and profitability. Feeling deceived and unvalidated, I have decided to no longer use this dealership or recommend them to others. In fact, I requested to be removed from their marketing list, but they continue to send me promotional material and service discount coupons. Every time I receive correspondence, I make it a point to recount my experience to another person. It is my firm conviction that Infiniti of Bellevue engages in dubious and deceitful business practices while bolstering employee's dishonesty and I strongly urge others to avoid them at all costs!
I had a negative experience with the service department
I had a negative experience with the service department at this dealership and I feel it's my responsibility to warn others against doing business with them. Over the years I had been taking my SUV to Infiniti of Bellevue for routine maintenance, and everything always checked out great until my warranty expired. Suddenly, they started recommending expensive repairs every time I went in for a simple oil change. During my most recent visit, the service rep, Michael C., advised me that I needed a brake fluid exchange and had a "major" oil leak, showing me a video on his phone of my engine's parts covered in oil. He then presented me with an estimate of over $4K to fix it! I couldn't understand how my car could go from being in good condition with no leaks at the last visit to having a major oil leak that needed immediate attention. He also explained that I wouldn't be able to see the leak because it was dripping internally. However, upon seeking a second opinion from a trusted independent auto shop in West Seattle, they informed me that I didn't have an oil leak at all. Everything was dry! Upon a follow-up appointment at Infiniti of Bellevue, they couldn't find the oil leak they previously mentioned, and the service rep that helped me that day was visibly uncomfortable as she searched for the video that Michael had shown me. Instead, she produced photos of my engine taken the day of my last oil change, showing no signs of a leak. Seeking to address this dishonesty, I asked to speak to the General Manager, but he redirected me to the Service Department Director. The director seemed uninterested in addressing my concerns, defending their records and dismissing Michael's actions as "confusion". He said he was satisfied that I was being told accurate information on that day which matched what his system showed, which was that I had slight residue, completely normal for a car with that many miles and there was nothing to be concerned about. But what about the estimate to repair this "major oil leak" or the video on Michael's phone? He wouldn't answer any of my other questions. Ultimately, I remain uncertain whether Michael undertook this deceptive course of action on his own, under internal duress to bolster his sales, or if it was the establishment's policy to solicit deceitful practices from its employees to enhance productivity and profitability. Feeling deceived and unvalidated, I have decided to no longer use this dealership or recommend them to others. In fact, I requested to be removed from their marketing list, but they continue to send me promotional material and service discount coupons. Every time I receive correspondence, I make it a point to recount my experience to another person. It is my firm conviction that Infiniti of Bellevue engages in dubious and deceitful business practices while bolstering employee's dishonesty and I strongly urge others to avoid them at all costs!
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Jesse, My name is Janell and I am the service Manager here at Infiniti of Bellevue. First let me extend a sincere apology for what has left you feeling we in any way that we present recommendations not needed. I have pulled your service file and see over 2 years ago we recommended a oil leak repair. That repair was completed on that visit and covered by your extended warranty at no cost to you. Please reach out to me with more details for me to look into as I do not find any recommendation for any leaks not addressed when you were under warranty. My direct line is 425-605-1369
Have pre approval talk to bank they said they couldn't
Have pre approval talk to bank they said they couldn't get me approved kept my credit app inquiry on my credit report says different . No adverse letter as in accordance with law .will be moving forward with legal claim
Have pre approval talk to bank they said they couldn't
Have pre approval talk to bank they said they couldn't get me approved kept my credit app inquiry on my credit report says different . No adverse letter as in accordance with law .will be moving forward with legal claim
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi K, we apologize about missing your review, and we appreciate your honest feedback. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please reach out to us at (425) 821-1600 so we may assist you in moving forward towards a resolution.
Outstanding service!
Outstanding service! A huge thank you to the team at Infiniti of Bellevue for their exceptional care and kindness throughout my car-buying journey. From the moment I stepped in, I felt valued and supported. The staff went above and beyond to ensure I found the perfect fit for my needs. Highly recommend!
Outstanding service!
Outstanding service! A huge thank you to the team at Infiniti of Bellevue for their exceptional care and kindness throughout my car-buying journey. From the moment I stepped in, I felt valued and supported. The staff went above and beyond to ensure I found the perfect fit for my needs. Highly recommend!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello! We apologize for missing your review. Congratulations to you! We are thrilled to hear about your positive experience at Infiniti of Bellevue! Your kind words mean a lot to our team, and we're so happy to know that we were able to make your car-buying journey a memorable one. Thank you so much for choosing Infiniti of Bellevue. We look forward to seeing you on your next visit! If you have any questions or any concerns that arise, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com
Asha was a wonderful representative, was knowledgeable,
Asha was a wonderful representative, was knowledgeable, helpful and courteous. It was a super positive experience
Asha was a wonderful representative, was knowledgeable,
Asha was a wonderful representative, was knowledgeable, helpful and courteous. It was a super positive experience
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi there! We apologize for missing your review. Thank you so much for taking the time to share your positive experience with Asha at Infiniti of Bellevue. We're so glad to hear that she provided you with knowledgeable, helpful, and courteous service! It is our goal to male every customer feel valued and supported, and we're thrilled to know that Asha exceeded your expectations. If you have any questions or concerns that arise, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com
It exceeded all expectations.
It exceeded all expectations. I went in for an oil change they got my car back to super quick and it was vacuumed and washing! Great work!!
It exceeded all expectations.
It exceeded all expectations. I went in for an oil change they got my car back to super quick and it was vacuumed and washing! Great work!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for taking time to share your 5 star review! We are so happy to hear that your experience with our team was exceptional and it was our pleasure assisting you. We appreciate you and your business and we look forward to seeing you again.