INFINITI of Bellevue

Although we live in Spokane, we purchased our Infiniti QX60 in Idaho and had a few follow-up questions that required administrative support. Erica stepped in and was truly outstanding. From the start, she was professional, responsive, and made everything feel effortless. She clearly explained each step and connected us with the right person to resolve our concerns. Her efficiency and warm, friendly approach made the entire process seamless and stress-free. We’re incredibly grateful for Erica’s help and would be happy to work with her again in the future!

We live in Spokane and had purchased our Infiniti QX60 in Idaho. When we needed help sourcing two specific items that we couldn’t find locally, we reached out to Matt on two separate occasions—once for each item. Both times, he was incredibly helpful and knowledgeable. He had exactly what we needed and shipped everything out the same day we spoke. Matt made the whole process seamless, clearly explaining everything and making sure all our questions were answered. Truly excellent service!

Happily we recently purchased a used 2024 Toyota 4runner at Inifiniti of Bellevue. It had many scrathes in various places on the body. Derek indicated that all but a couple could be buffed out. The others would need touch up paint. We were amazed at how beautiful it looked when we picked it up! They did a fantastic job!!! We are so pleased!!!

I recently purchased a 2016 Toyota RAV4 SE from Infiniti of Bellevue, and I couldn’t be more satisfied with the experience. From the moment I arrived for the test drive, the team was friendly, professional, and efficient. The entire process, from test driving the vehicle to completing the paperwork, took only about 45 minutes, which made for a quick and seamless transaction. Bobby Justice, Demetri Llias, Sean Kiani and the rest of the staff were extremely helpful, and I appreciated how smoothly everything went. If you’re looking for a dealership that values customer service and provides a hassle-free buying experience, I would highly recommend Infiniti of Bellevue!

Really pathetic customer service. Unexpected of Infniiti dealerships. Callous, rude, unprofessional, uncaring attiture from service team. Would not recommend. Take your business elsewhere, otherwise you will regret it.

I had a negative experience with the service department at this dealership and I feel it's my responsibility to warn others against doing business with them. Over the years I had been taking my SUV to Infiniti of Bellevue for routine maintenance, and everything always checked out great until my warranty expired. Suddenly, they started recommending expensive repairs every time I went in for a simple oil change. During my most recent visit, the service rep, Michael C., advised me that I needed a brake fluid exchange and had a "major" oil leak, showing me a video on his phone of my engine's parts covered in oil. He then presented me with an estimate of over $4K to fix it! I couldn't understand how my car could go from being in good condition with no leaks at the last visit to having a major oil leak that needed immediate attention. He also explained that I wouldn't be able to see the leak because it was dripping internally. However, upon seeking a second opinion from a trusted independent auto shop in West Seattle, they informed me that I didn't have an oil leak at all. Everything was dry! Upon a follow-up appointment at Infiniti of Bellevue, they couldn't find the oil leak they previously mentioned, and the service rep that helped me that day was visibly uncomfortable as she searched for the video that Michael had shown me. Instead, she produced photos of my engine taken the day of my last oil change, showing no signs of a leak. Seeking to address this dishonesty, I asked to speak to the General Manager, but he redirected me to the Service Department Director. The director seemed uninterested in addressing my concerns, defending their records and dismissing Michael's actions as "confusion". He said he was satisfied that I was being told accurate information on that day which matched what his system showed, which was that I had slight residue, completely normal for a car with that many miles and there was nothing to be concerned about. But what about the estimate to repair this "major oil leak" or the video on Michael's phone? He wouldn't answer any of my other questions. Ultimately, I remain uncertain whether Michael undertook this deceptive course of action on his own, under internal duress to bolster his sales, or if it was the establishment's policy to solicit deceitful practices from its employees to enhance productivity and profitability. Feeling deceived and unvalidated, I have decided to no longer use this dealership or recommend them to others. In fact, I requested to be removed from their marketing list, but they continue to send me promotional material and service discount coupons. Every time I receive correspondence, I make it a point to recount my experience to another person. It is my firm conviction that Infiniti of Bellevue engages in dubious and deceitful business practices while bolstering employee's dishonesty and I strongly urge others to avoid them at all costs!

Have pre approval talk to bank they said they couldn't get me approved kept my credit app inquiry on my credit report says different . No adverse letter as in accordance with law .will be moving forward with legal claim

Outstanding service! A huge thank you to the team at Infiniti of Bellevue for their exceptional care and kindness throughout my car-buying journey. From the moment I stepped in, I felt valued and supported. The staff went above and beyond to ensure I found the perfect fit for my needs. Highly recommend!

Asha was a wonderful representative, was knowledgeable, helpful and courteous. It was a super positive experience

It exceeded all expectations. I went in for an oil change they got my car back to super quick and it was vacuumed and washing! Great work!!