INFINITI of Bellevue

This is a very dishonest business! We came in to buy my wife’s dream car(Camaro zl1 1le) and the experience was horrible. Her father passed away and this... was a way to connect with him( he had a 68 ss rs which he purchased when he came back from Vietnam). It was his 3rd child. We negotiated with Eric and Russ. They came back with a written offer at $53,500. We sent them a message saying we accept the off. I couldn’t get anyone to return my messages or phone calls. I finally got a response after a couple days saying that they would not be able to honor the deal they made with us. They mentioned that nobody wanted to call me to let me know. They said their GSM would not honor the deal. Both the sales manager , Eric , and Russ said they did not agree with the decision made by the GSM . They said Infinity of Bellevue should’ve honored the deal they made. They are correct, they should have stood behind their promise. This is a dishonest business with poor culture and values. Very disappointing that Infinity of Bellevue doesn’t treat their customers with honesty and integrity!

Dropping a quick note to give a big thanks to Todd Fee for all of his help working through the process of finding the right car for me - he was patient... through a lot of indecision on my part (including multiple test drive appointments), answered all questions promptly (even over text and email), and provided all of the information needed to help me get there. He was extremely straightforward, honest, and fair throughout and I can't say enough about how refreshing that was in the car buying experience. Highly recommend working with him!

I was in the market for a 2016 Suburu Outback with all of the 'Eyesight' safety goodies, and this dealership had what I was looking for. A fully loaded... Suburu Outback, with the eyesight safety tech, leather, and the color of the car that I wanted. Both the salesman, Fred Rahovi, and the finance process specialist were professional, helpful, and offered a low pressure, no haggle, buying experience. After making a low ball offer, Fred showed me the price that the dealership paid for the car, countered with a $250 profit for the dealer, and the deal was done. The whole process was straightforward and simple.

Really wish I had checked reviews on this dealership before purchasing a 2014 Buick Encore for our college bound daughter. We have had nothing but trouble... with the vehicle since day 1, first off we live in Alaska so we purchased this vehicle without seeing it in person, we have done this many times and never once had a problem until now dishonesty played a part here I'm sure. We received the vehicle for off notice the end of the armrest was all chewed up not a little in a couple places there were holes clear through. Not once was I told about any damage to the vehicle and none of the pictures provide had that damage in it or the deep scratches to the rear cargo area, the dealership did order and send us a new armrest. On to the bigger problem since the first week my daughter drove the car a check engine light came on, hooked it up to the computer error code for O2 sensor, replaced the O2 sensor hooked it back up to the computer five more codes came up various different systems, on top of that 3-different times while the car was running and stopped not parked the car lost power completely, my daughter had to put the car in park turn off the engine turn it back on to get it running again. When I called and spoke to management I was reminded I bought the car as is and was offer to purchase a service contract for a couple thousand dollars. Ok I get that I bought the car as is but how about a little common courtesy I mean were only 3-weeks into the purchase at this point. In the end there was a vacuum leak in the engine and I was told by 3-different shops that it is unlikely that Infiniti of Bellevues service shop didn't know this before selling it to me if they ran any kind of pre-checks on their vehicle before putting them out for sale???? Now I've spent $590 dollars to date on a vehicle we've only had since the end of May, hopefully that's it I pray. I strongly urge you to do your homework before buying a used car, lesson learned for us.

The lounge was dirty with left over customer food and newspapers on each of the table tops and floor. The rest rooms were equally disgusting.

Summary: INFINITI Of Bellevue, a luxury dealer operated without integrity. It was a bait and switch at it's finest. I wouldn't trust them to change my... oil, let alone handle a car purchase or service appointment. I was called by Bellevue Infinity to bring in my car because they were purchasing vehicles. I told them that I valued my time and I didn't want to come in unless it was reasonable to purchase my vehicle for 23.5k. I told Jordan that If he didn't believe that was possible, I don't want to waste my time. Jordan persisted that I should come in. I left work early, spent an hour on the road in traffic, and guess what? Jordan ran a bait and switch. My car is brand new with 3k miles on it. It is in perfect condition outside of a 3mm scratch on the bumper which I pointed out to Jordan. I operated with honesty and clear expectations. To be fair Jordan seemed new. One sales person shook his hand and said, "Welcome to the team." Ryan the manager was present. What I'm really wondering is this: How is the new guy on the phone talking about pricing with customers? Ryan, train your people sir. If Jordan is new it would be reasonable that he wouldn't be setting expectations for price before a customer comes in. I hope this feedback improves your teams process and customer service. Best of luck INFINITI of Bellevue.

Mutian Yang helped me through the process of buying a used BMW 320i. The test ride, details about servicing, pricing, negotiation and paperwork all went... smoothly. Mutian helped me get a good deal overall. The lounge facilities at the place are excellent.

Worked with Brandon and Darren on a new vehicle. They were definitely great to work with. Recommended!

They were very prompt and courteous. The salesperson was very helpful and responded to my questions very quickly which helped me make an informed decision.... I will shop there again for my next purchase

Contacted Brandon Gilmore before I even got my license, was great with getting everything before I asked him to. He was AMAZING to work with . I showed... up less than an hour before they close and ended up leaving till 11pm (they close at 8). As well as Darren Gertz he worked with negotiating prices to suit my needs and satisfaction. Would definitely go back in the future. The waiting room had many snack and entertainment to keep busy while they run credit. They always come out and update you with everything.