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Hersons Kia

(695 reviews)

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(695 reviews)

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Bought a Kia EV3 GT from Hersons on the first weekend they arrived, and Keith was fantastic to work with! We got a great trade in value for my previous car, got to test drive and compare multiple models, and left with an excellent deal. Super glad I went here!

Bought a Kia EV3 GT from Hersons on the first weekend they arrived, and Keith was fantastic to work with! We got a great trade in value for my previous car, got to test drive and compare multiple models, and left with an excellent deal. Super glad I went here!

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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I had such an amazing experience at Herson’s Kia! Everyone was so understanding and really worked hard to help me find a vehicle that fit within my budget. They were patient, helpful, and made the entire process feel so easy and stress-free. Everything went amazingly well from start to finish, and I truly appreciate all the effort they put into helping me. I’m beyond satisfied with my brand-new 2027 Kia Sportage Hybrid! I definitely recommend Herson’s Kia to anyone looking for a great car-buying experience.

I had such an amazing experience at Herson’s Kia! Everyone was so understanding and really worked hard to help me find a vehicle that fit within my budget. They were patient, helpful, and made the entire process feel so easy and stress-free. Everything went amazingly well from start to finish, and I truly appreciate all the effort they put into helping me. I’m beyond satisfied with my brand-new 2027 Kia Sportage Hybrid! I definitely recommend Herson’s Kia to anyone looking for a great car-buying experience.

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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The staff at Herson’s kia was exceptionally professional and efficient. Despite our late arrival in the evening. James graciously welcome my husband and me and dedicated his time to assisting us . He facilitated test drives for a few vehicles, throughly answered all our questions and guided us through the purchasing process. The guy in finance took his time to explained warranty coverage and payments options.Great experience.

The staff at Herson’s kia was exceptionally professional and efficient. Despite our late arrival in the evening. James graciously welcome my husband and me and dedicated his time to assisting us . He facilitated test drives for a few vehicles, throughly answered all our questions and guided us through the purchasing process. The guy in finance took his time to explained warranty coverage and payments options.Great experience.

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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This dealer is really awesome from the stuff and the management. They are so helpful engaging explaining all the details about Kiya car. I really enjoyed them and definitely. I will recommend them and kill will be my next car all the time.

This dealer is really awesome from the stuff and the management. They are so helpful engaging explaining all the details about Kiya car. I really enjoyed them and definitely. I will recommend them and kill will be my next car all the time.

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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I am extremely disappointed with my experience purchasing a used vehicle from Herson’s Kia. The car came with a warranty, and while it was inconvenient, I brought it back to the dealership several times because I was experiencing a noticeable jerk/hesitation between approximately 25–35 mph. Each time, I was told that their technicians could not find or duplicate the problem. I even offered to leave the vehicle with the dealership so their mechanic could drive it and experience the issue firsthand, since it was very consistent for me. That offer was declined. Fast-forward a few years, and the problem has become significantly more noticeable. This time, the dealership was actually able to duplicate the issue—but because the vehicle is now out of warranty, they refused to repair it. I am now facing an estimated $13,000 repair bill for a problem that I repeatedly brought to their attention while the vehicle was still under warranty. In my opinion, this should have been properly diagnosed when I first reported it. Had the dealership taken the time to investigate the issue thoroughly—or simply accepted my offer to keep the car and have a mechanic drive it—the situation might have been very different. I understand that warranties have expiration dates, but that doesn't change the fact that I reported this problem multiple times while the vehicle was covered. The fact that the dealership can now reproduce the same problem makes the previous "could not duplicate" responses especially frustrating. Based on this experience, I am very unhappy with the service I received from Herson’s Kia. I expected much better diagnostic work and customer service from a dealership, and I would be very hesitant to purchase another vehicle from them or recommend them to others.

I am extremely disappointed with my experience purchasing a used vehicle from Herson’s Kia. The car came with a warranty, and while it was inconvenient, I brought it back to the dealership several times because I was experiencing a noticeable jerk/hesitation between approximately 25–35 mph. Each time, I was told that their technicians could not find or duplicate the problem. I even offered to leave the vehicle with the dealership so their mechanic could drive it and experience the issue firsthand, since it was very consistent for me. That offer was declined. Fast-forward a few years, and the problem has become significantly more noticeable. This time, the dealership was actually able to duplicate the issue—but because the vehicle is now out of warranty, they refused to repair it. I am now facing an estimated $13,000 repair bill for a problem that I repeatedly brought to their attention while the vehicle was still under warranty. In my opinion, this should have been properly diagnosed when I first reported it. Had the dealership taken the time to investigate the issue thoroughly—or simply accepted my offer to keep the car and have a mechanic drive it—the situation might have been very different. I understand that warranties have expiration dates, but that doesn't change the fact that I reported this problem multiple times while the vehicle was covered. The fact that the dealership can now reproduce the same problem makes the previous "could not duplicate" responses especially frustrating. Based on this experience, I am very unhappy with the service I received from Herson’s Kia. I expected much better diagnostic work and customer service from a dealership, and I would be very hesitant to purchase another vehicle from them or recommend them to others.

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
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I am extremely disappointed with my experience purchasing a used vehicle from Herson’s Kia. The car came with a warranty, and while it was inconvenient, I brought it back to the dealership several times because I was experiencing a noticeable jerk/hesitation between approximately 25–35 mph. Each time, I was told that their technicians could not find or duplicate the problem. I even offered to leave the vehicle with the dealership so their mechanic could drive it and experience the issue firsthand, since it was very consistent for me. That offer was declined. Fast-forward a few years, and the problem has become significantly more noticeable. This time, the dealership was actually able to duplicate the issue—but because the vehicle is now out of warranty, they refused to repair it. I am now facing an estimated $13,000 repair bill for a problem that I repeatedly brought to their attention while the vehicle was still under warranty. In my opinion, this should have been properly diagnosed when I first reported it. Had the dealership taken the time to investigate the issue thoroughly—or simply accepted my offer to keep the car and have a mechanic drive it—the situation might have been very different. I understand that warranties have expiration dates, but that doesn't change the fact that I reported this problem multiple times while the vehicle was covered. The fact that the dealership can now reproduce the same problem makes the previous "could not duplicate" responses especially frustrating. Based on this experience, I am very unhappy with the service I received from Herson’s Kia. I expected much better diagnostic work and customer service from a dealership, and I would be very hesitant to purchase another vehicle from them or recommend them to others.

I am extremely disappointed with my experience purchasing a used vehicle from Herson’s Kia. The car came with a warranty, and while it was inconvenient, I brought it back to the dealership several times because I was experiencing a noticeable jerk/hesitation between approximately 25–35 mph. Each time, I was told that their technicians could not find or duplicate the problem. I even offered to leave the vehicle with the dealership so their mechanic could drive it and experience the issue firsthand, since it was very consistent for me. That offer was declined. Fast-forward a few years, and the problem has become significantly more noticeable. This time, the dealership was actually able to duplicate the issue—but because the vehicle is now out of warranty, they refused to repair it. I am now facing an estimated $13,000 repair bill for a problem that I repeatedly brought to their attention while the vehicle was still under warranty. In my opinion, this should have been properly diagnosed when I first reported it. Had the dealership taken the time to investigate the issue thoroughly—or simply accepted my offer to keep the car and have a mechanic drive it—the situation might have been very different. I understand that warranties have expiration dates, but that doesn't change the fact that I reported this problem multiple times while the vehicle was covered. The fact that the dealership can now reproduce the same problem makes the previous "could not duplicate" responses especially frustrating. Based on this experience, I am very unhappy with the service I received from Herson’s Kia. I expected much better diagnostic work and customer service from a dealership, and I would be very hesitant to purchase another vehicle from them or recommend them to others.

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
Worked with:
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Great staff we came back and bought from Jay. Very friendly people. Thank you all

Great staff we came back and bought from Jay. Very friendly people. Thank you all

Rating breakdown (out of 5):
Customer service
—
Buying process
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Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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We came in to test drive a New Sportage. Jay was knowledgeable, professional, and top notch. My wife ended up purchasing it. Thank you!!

We came in to test drive a New Sportage. Jay was knowledgeable, professional, and top notch. My wife ended up purchasing it. Thank you!!

Rating breakdown (out of 5):
Customer service
—
Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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I have bought two Kia cars from this dealership and they are always very efficient , polite, and hardworking! Would recommend.

I have bought two Kia cars from this dealership and they are always very efficient , polite, and hardworking! Would recommend.

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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I got new car from here!! Service are really great and I like the car

I got new car from here!! Service are really great and I like the car

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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