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I have purchased 3 vehicles from this business in the last 7 years. Sales people are awesome but try to get them serviced!!! Jason is dismissive , rude... and has no interest in customer service actually told me he is not a customer person. Left messages ,not returned ,treated me like my business did not matter. 3 weeks trying for service I paid extra for.
Financing sucked .. now am stuck with 4.44 interest rate not the 1.9 as advertised now..two weeks to soon I guess WOW Stupid me.......Hey Tom
I am new to Idaho. I've owned many cars over the years and had them serviced by host of dealers and non-dealer service and repair places. I must say... that I've not had a better overall experience than I've had with Smith Honda during the last 6 months on 3 separate repair and service occasions. No one there has put me up to this. I just feel strongly that it is as important to complement someone providing me any service as it is to be critical of them. I have a Lexus RX300 that's now 17 years old and in many ways still looks and runs like it is brand new. I intend to keep it until it truly dies, which I've been encouraged to do by many mechanics and the 3 dealers I've worked with. Needless-to-say, I do not want it in the hands of a service and repair place that doesn't know what they are doing. Just as important is the quality of the customer service. Here are the reasons I will keep going back AND refer anyone I know - especially - with a brand where there is no dealer (e.g. Lexus). The quality of their work is very high. They seem to be very good at diagnosing problems and are very transparent with what they think are problems, educating me about them, giving me options to consider (with cost), and then fixing them. Their front line service representatives - Stacie and Javier - are ALWAYS pleasant, responsive, efficient, and great at follow-up, providing me with the agreed upon 'action plan' and then contacting me to make certain I am satisfied. From a cost standpoint they have provided me very good value. I came from an area in California with a high cost of living so I have expected to pay less in Idaho. However, of the cost their service and repair work is far below what I've experienced anywhere in the past. I have owned several Honda Accords in the past so I also know that they are terrific cars and will run forever. If I get another vehicle it will likely be a Honda from Smith Honda.
We walked in an nobody was around, we had to walk all the way to the back and ask someone for help. After that, everything went well. Very friendly service.... Not pushy.
I inquired about a used 2004 Pilot. They told me yep come and check it out, when I asked about the timing belt, well the sale person told me that he can't... find any indication that it was changed. He went on to tell me that doesn't mean it hasn't been changed. What? That sales crap talk. Then he told me it also had a check engine light on, a $320.00 part. A Honda dealership?
We went in to look at Pilots and needing to trade in an existing vehicle. The sales manager called me the next day to get trade information and promised... to get back within a few days. Weeks later I'm still waiting for a call so we go back in. No more Pilots left on the lot and all the ones coming are pre-sold. A week later there's a new Pilot list for sale on this website. Still no follow up from anyone at the dealership. They're the only Honda dealer within an hour of me and they act like it.
Sem Cruz was great to work with! Reliable, responsive, never pushy . . . . .