Reviews
Auto review
Everything went as planned no worries. I would recommend this facility to anyone looking for a Range Rover
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Customer
I called 3 times over a period of 2 weeks trying to schedule a service over the phone. On my third call, the receptionist recommended I make the appointment online since no one would answer her transfer call to the service department. It was clear that you were understaffed in the service department.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Land Rover
It was a wonderful experience. Very helpful, and great promotion items from the service department.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Land Rover Alexandria
Land Rover Alexandria has been servicing my Rovers for over 15 years. I cant compliment my service representative Chad to much. He is extremely professional, provides daily updates on the status of your vehicle while it is being serviced. As to be expected, service on these vehicles is costly but LRA does all they can to help you reduce costs.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Flat tire
I experience very good service and a wonderful representative. I went in for a flat tire and and the representative took me immediately, informed me that I had a severe nail in my tire, and the job was completed immediately. I really appreciate the fire service and the remark
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
2012 Land Rover LR2 HSE Purchase
Good deal on the vehicle. However, there is a small amount of damage to the vehicle that was missed since the purchase was made at night. Lesson learned, purchase a vehicle during the day time to get a good overview. But over all a quick, timely and professional service. Would purchase another vehicle from this dealer.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 3.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
GREAT CUSTOMER SERVICE
ROBERT STEWART is my new service manager. He was courteous, knowledgeable and treated me like I was his only customer. After indicating there was a small noise in the car I hadn't heard before, Robert called the service manager to ride with me. The service manager drove and listened intently at the noise. He assured me their team would investigate while my car was being serviced. When I retrieved my car, the noise was gone, much to my delight. I love my Range Rover and faithfully service it on time. I have never been disappointed with the Land Rover Alexandria team. I recommend them to all my friends and colleagues. Continue the great service!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Satisfied customer
As always the team here was great. They're very attentive and took care of me right away.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Above and beyond
I like the fact that we were welcomed by the sale person. He shows us the vehicles and give ius one to test drive. The sale managers were motivated to answer all the questions we have as a family. Javier LLano.
- Customer service 5.0
- Buying process 3.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great Land Rover Dealership......
Khalil and the rest of the team took care of our needs after driving 7 hours to view a vehicle. The vehicle was not in the condition we had hoped for, however they immediately presented us with a comparable vehicle (better than what we had originally come in for) and were willing to negotiate a fair price for it. They also helped us to drop off a rental car (as we were replacing a totaled vehicle) in order to minimize our time spent in the area prior to the long return drive home. Personable people, helpful, and a good value on a great product.....thanks!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase