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Land Rover Alexandria

(219 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 5:30pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–5:30pm
Tuesday 9:00am–8:00pm 7:30am–5:30pm
Wednesday 9:00am–8:00pm 7:30am–5:30pm
Thursday 9:00am–8:00pm 7:30am–5:30pm
Friday 9:00am–8:00pm 7:30am–5:30pm
Saturday 9:00am–6:00pm 8:00am–1:00pm
Sunday Closed Closed

Reviews

(219 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Land Rover Alexandria from DealerRater.

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Everything went as planned no worries. I would recommend this facility to anyone looking for a Range Rover

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Customer

I called 3 times over a period of 2 weeks trying to schedule a service over the phone. On my third call, the receptionist recommended I make the appointment online since no one would answer her transfer call to the service department. It was clear that you were understaffed in the service department.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Land Rover

It was a wonderful experience. Very helpful, and great promotion items from the service department.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Land Rover Alexandria

Land Rover Alexandria has been servicing my Rovers for over 15 years. I cant compliment my service representative Chad to much. He is extremely professional, provides daily updates on the status of your vehicle while it is being serviced. As to be expected, service on these vehicles is costly but LRA does all they can to help you reduce costs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Flat tire

I experience very good service and a wonderful representative. I went in for a flat tire and and the representative took me immediately, informed me that I had a severe nail in my tire, and the job was completed immediately. I really appreciate the fire service and the remark

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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2012 Land Rover LR2 HSE Purchase

Good deal on the vehicle. However, there is a small amount of damage to the vehicle that was missed since the purchase was made at night. Lesson learned, purchase a vehicle during the day time to get a good overview. But over all a quick, timely and professional service. Would purchase another vehicle from this dealer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 3.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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GREAT CUSTOMER SERVICE

ROBERT STEWART is my new service manager. He was courteous, knowledgeable and treated me like I was his only customer. After indicating there was a small noise in the car I hadn't heard before, Robert called the service manager to ride with me. The service manager drove and listened intently at the noise. He assured me their team would investigate while my car was being serviced. When I retrieved my car, the noise was gone, much to my delight. I love my Range Rover and faithfully service it on time. I have never been disappointed with the Land Rover Alexandria team. I recommend them to all my friends and colleagues. Continue the great service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Satisfied customer

As always the team here was great. They're very attentive and took care of me right away.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Above and beyond

I like the fact that we were welcomed by the sale person. He shows us the vehicles and give ius one to test drive. The sale managers were motivated to answer all the questions we have as a family. Javier LLano.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 3.0
  • Quality of repair
  • Overall facilities 3.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Land Rover Dealership......

Khalil and the rest of the team took care of our needs after driving 7 hours to view a vehicle. The vehicle was not in the condition we had hoped for, however they immediately presented us with a comparable vehicle (better than what we had originally come in for) and were willing to negotiate a fair price for it. They also helped us to drop off a rental car (as we were replacing a totaled vehicle) in order to minimize our time spent in the area prior to the long return drive home. Personable people, helpful, and a good value on a great product.....thanks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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