Riverside Kia

2.1
(96 reviews)

Reviews

2.1
(96 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Riverside Kia from DealerRater.

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5.0

Helpful

The Staff at service department and auto parts were very helpful and good to me. They helped me with the problem,and had a solution that in a timely manner. Thank you KIA of Riverside

1.0

I'm here with my 2 month old 2022 KIA Sorento as this

I'm here with my 2 month old 2022 KIA Sorento as this morning I was hearing spinning gear noises intermittently and to have the 1 st service done. when I checked in I told told the gentleman what I heard at 9:30 he told me I would have to leave it a week because they would have to wait till it happened again. I did not believe this to be true it just didn't make since obviously he was just trying to get us to leave and as he said it would be better if it broke so we knew what it was. So I asked to speak to a manager as it seems like you would want to fix the problem before it breaks.. I have been waiting 50 minutes now and still no one has helped us.. Here we are 1 hour and 20 minutes and still no attempt to be help. I just decided to leave after an hour and a half that they have no intention of helping me whatsoever definitely not a place to buy a car if you want service afterwards What's funny is when I went to leave and asked for my key for my car Armando tells me why don't you go ahead and leave it and we'll give you a call later so he could have helped me at first but just decided not to for an hour and a half

1.0

I had my car towed to Kia of Riverside.

I had my car towed to Kia of Riverside. I had no appointment obviously. The Service Department is one of the rudest I have ever dealt with. Unfortunately I’m at their mercy to get my car looked at. I was informed yesterday that it is out of Kia’s warranty however it is covered under Silverrocks warranty. Kia is one of the most bought vechicles. Because I purchased my car from a dealership other then them I’m treated so disrespectfully. I never asked for them to push my vehicle in front of other cars to be worked on. They are the rudest. I would not recommend them to anyone.

1.0

Riverside Kia is the worst dealership for service I have

Riverside Kia is the worst dealership for service I have ever been to... I was told nothing but lies and my vehicle was never fixed... Probably never even looked at. I had to wait 3 weeks for an appointment at the service center. on June 18 I dropped my Kia Optima Hybrid off because I was getting a Hybrid System Error message that was causing a shut down of the engine while I was driving on the expressway. "Kenny" was my service advisor and didn't really listen to anything I had to say, just summarized my problem and took my keys. Over the course of the next 2 weeks I called 3 times trying to get a status and "Kenny" was never at work. The people I spoke with said that they didn't know what the problem was and that they were pulling codes for the brakes and electrical system even though I mentioned it was a battery issue. They said they were opening a work ticket with the factory to try and find out what the problem was. On July 5 "Kenny" called me and said they couldn't duplicate my problem and I could come and pick up my vehicle. When I picked up my vehicle, the invoice only said they couldn't duplicate the problem. So I went and spoke to "Kenny" and asked what codes were pulled he said none. I told him that whomever I spoke with said they did. He had no answer. I then asked about the factory work tickets they submitted since they couldn't find a problem and "Kenny" said they never opened any work tickets or even contacted the factory. "Kenny" also mentioned that he and his technician had test drove my vehicle on 3 separate occasions for an hour each time… LIES.. when I picked up my veheicle it had only been driven 4 miles and papers on the passenger seat were not moved. Not to mention when I dropped it off “Kenny” said they can’t test drive a vehicle longer than 10 minutes or 10 miles (I can’t remember which he said) I have never been so appalled at the complete lack of service in trying to get help with my problem. I will never return to this dealership and I will definitely tell everyone I know about the poor customer service Kia offers its customers.

1.0

STAY AWAY

Riverside Kia is the worst dealership for service I have ever been to... I was told nothing but lies and my vehicle was never fixed... Probably never even looked at. I had to wait 3 weeks for an appointment at the service center. on June 18 I dropped my Kia Optima Hybrid off because I was getting a Hybrid System Error message that was causing a shut down of the engine while I was driving on the expressway. "Kenny" was my service advisor and didn't really listen to anything I had to say, just summarized my problem and took my keys. Over the course of the next 2 weeks I called 3 times trying to get a status and "Kenny" was never at work. The people I spoke with said that they didn't know what the problem was and that they were pulling codes for the brakes and electrical system even though I mentioned it was a battery issue. They said they were opening a work ticket with the factory to try and find out what the problem was. On July 5 "Kenny" called me and said they couldn't duplicate my problem and I could come and pick up my vehicle. When I picked up my vehicle, the invoice only said they couldn't duplicate the problem. So I went and spoke to "Kenny" and asked what codes were pulled he said none. I told him that whomever I spoke with said they did. He had no answer. I then asked about the factory work tickets they submitted since they couldn't find a problem and "Kenny" said they never opened any work tickets or even contacted the factory. "Kenny" also mentioned that he and his technician had test drove my vehicle on 3 separate occasions for an hour each time… LIES.. when I picked up my veheicle it had only been driven 4 miles and papers on the passenger seat were not moved. Not to mention when I dropped it off “Kenny” said they can’t test drive a vehicle longer than 10 minutes or 10 miles (I can’t remember which he said) I have never been so appalled at the complete lack of service in trying to get help with my problem. I will never return to this dealership and I will definitely tell everyone I know about the poor customer service Kia offers its customers.

1.0

Horrible transparency.

Horrible transparency. They charge 10K more than it is listed in Kia website and say no sorry or feel no shame.

1.0

Don't trust the price

Be ware they charge price that is difrerent from the website. The practice is called scam, which seems to be accepted to them as heated market situation. But to me it is a still scam and unethical practice. You can charge 10k more but then say it upfront for your customers to save their time. Shame on you.

5.0

First time buying a car with a helpful staff who met our

First time buying a car with a helpful staff who met our needs, smooth transaction, and special attention to detail! I highly recommend Kia Riverside dealership! Ask for Freddy Campos!

5.0

Great service on my Kia Soul

Riverside Kia was very helpful and professional. I waited patiently in the waiting area and had access to free wifi, water, coffee, and free entertainment on TV. Very pleased with this place. They took care of my car, and a I got a free carwash too. Had to do 2 recalls, and they fixed my issue with my Kia Sou. I highly recommend them!

1.0

BAIT AND SWITCH SCAM DISCOVERED

BAIT AND SWITCH SCAM DISCOVERED My son contacted this dealership about purchasing a Kia Niro Riverside Kia had advertised for sale on the internet. The car had low miles and was advertised at the lowest price we had seen for cars with similar mileage. He made an appt. late Thursday night with salesperson Judy (or Judith) for an early morning appointment on Friday. My son needed a car before leaving for college the next day so we left Orange County and made the one hour drive to Riverside Kia. Ten (10) minutes before getting off the freeway, Judy texted my son and said the car had been sold. But, she said, not to worry because she had ANOTHER CAR for sale for the same price. When I looked up the "other car" I noticed it was the same model, year and price as the one she texted me son about, but with 50,000 MORE miles on it than the car we came to buy! Suspicious, no ? I thought so. We arrived at the dealership for our appt. and my son and wife began to discuss the matter with Judy. Judy confirmed that yes, the car we came to see had in fact been sold already, but she didn't know when. When asked again, Judy said she couldn't find record of the sale in her computer. (My wife is an attorney and recognizes bullsh@# when she hears it.) Meanwhile, I had already spoken with William in Finance by that time who confirmed that the car we came to see had been sold several days before. BAIT AND SWITCH scam uncovered. I asked to speak with the manager and we discussed what had happened with Judy and William from Finance. I asked Judy in front of the manager if it was true that she had used a bait and switch tactic to lure my son into the dealership with text messages offering to sell him a car that she knew had already been sold with the intention of trying to sell him an inferior car for the same advertised price. (My son hadn't told Judy his parents were coming along with him.) At this point (and this is why you should NOT buy a car from this dealership) the manager erroneously told me in front of both William and Judy that "bait and switch is not illegal in California" and if we didn't like it we could leave. Can you believe it ?! Suffice to say we left Riverside Kia and drove instead to Garden Grove Kia where we bought a car for my son to take back to college the next day. My advice to you is NOT to do business with a dealership that not only shamelessly uses a bait and switch scam to sell its cars, but has the nerve and temerity to have management instruct staff openly and in public that it is perfectly legal to do so which, it most certainly is NOT. It appears that Riverside Kia is not concerned with the consequences of having matters like this reported on social media, or to the California Dept. of Motor Vehicles or to Consumer Affairs.

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