Riverside Kia

They simply do not respond to phone calls, emails, or text messages and ask stupid questions of the customers.

Armando and Javier were amazing. I just now brought the the Telluride in to have the tires rotated and they had just checked in and out of there in about 15 minutes.

This dealership (like many) used scummy sales practices to get me to purchase. During the sales process, I was told multiple times by the salesperson from whom I purchased the vehicle that the car I wanted qualified for the $7,500 federal EV tax credit. This was clearly and repeatedly communicated to me as a qualifying vehicle. I want to be very clear: this representation was the primary and deciding factor in my purchase of this vehicle. I would not have moved forward with the purchase had I been told otherwise. Upon doing my taxes this year, I found out that the car I purchased did in fact NOT qualify for the tax credit, because the battery manufactured was not made in the US. I messaged the dealership to figure out what solution we could come to for this clear misrepresentation and was basically told to kick rocks. Would avoid this dealership at all costs

Amanda was a great help. She really knew her business and did not try and wasn’t pushy or overwhelming at all. Made my daughters first Car experience great because she talked to us like real people and not like a used car salesmen. Great job Amanda on being real. I definitely would recommend her to friends and family. PS she also went above and beyond by picking up the car we wanted from a sister dealership and even dropped it off at our home! Great work ethic!

Ron needs to be fired and investigated for fraud immediately. Since Ron took over as service manager, the department seems to have seriously declined. Staffing appears to be an issue, and during my visits I was told multiple employees have left, leaving the department understaffed and difficult to work with. I own two Kias that unfortunately require frequent service, and this is the closest dealership to me. On multiple occasions, Ron and Armando have refused to honor warranty-related repairs, instead looking for reasons to classify issues as non-warranty so that I would have to pay out of pocket. Most recently, I brought in my 2024 Carnival for a known issue. I was told the problem was caused by a part installed by the selling dealership and therefore not covered under warranty. When I contacted the selling dealership, their service manager said this is a known Kia issue that should be covered, and even attempted to reach Ron directly to explain. Ron would not take his calls. I had to go in person just to speak with him. When the situation was explained, he dismissed the other dealership’s input and continued to insist on charging diagnostic fees and rental costs. Only after hours of back-and-forth did he agree to waive those fees—but only if I removed the vehicle and took it elsewhere. While waiting for the paperwork to leave, I was then told—unexpectedly—that the rental vehicle had been damaged. This was extremely concerning, as I have clear photo and video evidence showing the car was returned in proper condition. I have included the full video of how the rental car was returned, as you can see, no damage at all. They also left my car in the hot sun, causing damage to the interior. While leaving, they even gave me another customers car keys that they had me walk out with because they didnt know what keys belonged to which customer. Since then, I’ve experienced ongoing billing issues, including multiple unexpected charges, which forced me to close my bank account.

Not a dealership that keeps theyre words, gave me an approved offer by the vicepresident rayan long story short i had to sell my car and would be back on monday, they didnt like that, the face on the girl when i told her i would be back on monday, terrible. Worst business experience ever never answered my texts and then when i called back the price was way above the approved one

Great service at Kia riverside! Logan and angel rock! 5 stars all the way! Yay!

Our experience with Amanda Harris at Riverside Kia was great. She was so professional and courteous, answered all questions and explained all details of the car and transaction. she answered text and phone calls in a timely manner and never pressured or pushed us to make a decision on the purchase of the vehicle. It was truly the best experience we have ever had buying a car.

This was a standard dealership. Didn’t have the bells and whistles that some have. It was clean and had the standard amenities.

Michael was incredibly helpful throughout the entire process. He was dedicated to finding us the exact vehicle we wanted and showed a great deal of patience with our questions. Truly a professional and pleasant experience.