Riverside Kia

2.6 out of 5 2.6

Reviews

2.6 out of 5 2.6
69 lifetime reviews. Includes reviews of Riverside Kia from DealerRater.com

Read reviews that mention:

  • 5.0 out of 5
    December 27, 2020

    What can I say!!! This place is ABSOLUTELY AWESOME... Pardon my French but they are not about the xxxxxxxx here. I just purchased my brand new Kia K5 GT... Line Special Edition and I was in and out!! Prior to coming here I went to 3 ...yes 3.. other dealers who put me through helllll to make a long story short. Please please please 🙏 if you are considering purchasing a Kia come here and ask for Carlos!! He was amazing...direct..to the point...no xxxxxxxx... this is what I have and what we can do...very knowledgeable...helpful...and friendly. I was so traumatized by the other 3 dealers I literally was scared thinking where's the catch??? To see that there was no catch was unbelievable. I left this place feeling great and at ease. This is what a dealer and customer service looks like!! Take note Kia of Alhambra ...Temecula and Cerritos ( cough cough) This is how you sell cars... not by accusing someone of stealing a key...refusing to even provide a business card...and the everyday bait and switch. Thanks again Carlos and Kia of Riverside!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 27, 2020

    What can I say!!! This place is ABSOLUTELY AWESOME... Pardon my French but they are not about the xxxxxxxx here. I just purchased my brand new Kia K5 GT... Line Special Edition and I was in and out!! Prior to coming here I went to 3 ...yes 3.. other dealers who put me through helllll to make a long story short. Please please please if you are considering purchasing a Kia come here and ask for Carlos!! He was amazing...direct..to the point...no xxxxxxxx... this is what I have and what we can do...very knowledgeable...helpful...and friendly. I was so traumatized by the other 3 dealers I literally was scared thinking where's the catch??? To see that there was no catch was unbelievable. I left this place feeling great and at ease. This is what a dealer and customer service looks like!! Take note Kia of Alhambra ...Temecula and Cerritos ( cough cough) This is how you sell cars... not by accusing someone of stealing a key...refusing to even provide a business card...and the everyday bait and switch. Thanks again Carlos and Kia of Riverside!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • February 27, 2015

    Wow what a fantastic experience, these people are great, I was about to give up and I decided to go to one more place. They saved me at least $2,000. As... you know, it is quite difficult these days to get a good price on a brand new car but they made it happen! I love you guys.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    December 24, 2020

    I had a service repair for 2019 Kia Niro where Riverside Kia had to replace a transmission. I received the car back and after the next drive the brakes... did NOT work! It was terrifying to press the brakes and the car continued to coast almost into an intersection! My wife and I were very fortunate that there were no pedestrian at the crosswalk or a car in front of us or else we would have ran into them. We pulled over to find that the brake fluid was nearly completely empty. We had emergency roadside send the car right back to Riverside Kia. It was an absolute nightmare to get any kind of update from customer service or the service department at Riverside Kia. We would call to get placed on hold, reach the service department and no one wanted to handle the call. A Kia representative would say that they'll look into it, place us back on hold, and the SAME rep would pick up the line and ask how they can help not knowing it is still us on the line without any update. The cycle repeats until that same rep loses patience and drops the call. And when we did get through the call, the service department claimed that there is no leak and our car is ready to be picked up without any repairs needed. Knowing that this issue was their doing after the initial service, I forwarded Riverside Kia a picture showing that the brake fluid is at the bottom of the container. The following day they said yes there was a leak due to a brake line bolt was loose causing the fluid to escape. They decided to keep the car longer and it had already been a week without issuing us a rental car. Again, they would have given the car back to us if I didn't call them on that there is a problem and sent in an image as proof for them to even look under the hood. It is pathetic that after all of this Riverside Kia said it was because they're short staff due to COVID-19 and that's why they can't answer phone calls, provide decent customer service, and do the basics. FOR YOUR SAFETY, avoid Riverside Kia at all cost. Unless you like to risk your life and others, get dropped calls, and waste your time, stop by Riverside Kia and try it yourself.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    December 24, 2020

    DANGEROUS!!! I had a service repair for 2019 Kia Niro where Riverside Kia had to replace a transmission. I received the car back and after the next drive... the brakes did NOT work! It was terrifying to press the brakes and the car continued to coast almost into an intersection! My wife and I were very fortunate that there were no pedestrian at the crosswalk or a car in front of us or else we would have ran into them. We pulled over to find that the brake fluid was nearly completely empty. We had emergency roadside send the car right back to Riverside Kia. It was an absolute nightmare to get any kind of update from customer service or the service department at Riverside Kia. We would call to get placed on hold, reach the service department and no one wanted to handle the call. A Kia representative would say that they'll look into it, place us back on hold, and the SAME rep would pick up the line and ask how they can help not knowing it is still us on the line without any update. The cycle repeats until that same rep loses patience and drops the call. And when we did get through the call, the service department claimed that there is no leak and our car is ready to be picked up without any repairs needed. Knowing that this issue was their doing after the initial service, I forwarded Riverside Kia a picture showing that the brake fluid is at the bottom of the container. The following day they said yes there was a leak due to a brake line bolt was loose causing the fluid to escape. They decided to keep the car longer and it had already been a week without issuing us a rental car. Again, they would have given the car back to us if I didn't call them on that there is a problem and sent in an image as proof for them to even look under the hood. It is pathetic that after all of this Riverside Kia said it was because they're short staff due to COVID-19 and that's why they can't answer phone calls, provide decent customer service, and do the basics. FOR YOUR SAFETY, avoid Riverside Kia at all cost. Unless you like to risk your life and others, get dropped calls, and waste your time, stop by Riverside Kia and try it yourself.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Friendliness
    Not Applicable
    Pricing
    Does not recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    December 8, 2020

    Dont lease or buy from them. They totally ripped me off. I will never purchased anything from them. Dont ever lease or buy because they ended up getting... double the price. They offered me 10 thousand buy back but sold it for 23. Stay away from them...they are a bunch of crooks!!!

    2.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    Does not recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    October 24, 2020

    Worst dealership! Went by yesterday to test drive a Telluride and was refused. They said they do not allow test drives unless you want to sit down and... go over numbers. I would never buy from this dealership, the manager wouldn't bother with us. They also added $12,000 to the price.. no extras.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    Does not recommend this dealer
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 12, 2020

    Friendly staff, great music, and my salesman went above and beyond to get me the deal that asked for and more. Very pleased and excited

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    August 23, 2020

    On 24 August 2020, The dealer gave us a price over the phone then in person in writing for a new Kia, then he changed it after we filled out the paperwork.... Beware of this dealer lack of integrity. Salespersons: Ivan and Carlos

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 19, 2020

    I bought Telluride S, I went there with reference , Sales Consultant name was Athar , very knowledgeable, He showed me all features. Price was little... high, markup. But everything was crystal clear. No gaming. I am very happy and will recommend everybody.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
View More Reviews