Audi Rockville

We have had a terrible experience at the service department at Audi Rockville. We have been having the same issue since February of 2024 after a CV boot replacement. Phone calls, texts, and emails go unanswered for weeks by everyone all the way up to the service director. After several attempts to diagnose an issue that is easily found by a simple google search, our problem. continues and most recently our last 7 emails have gone unanswered If we could give the service department zero stars, we would!

I am writing to sing the praises of my Audi Rockville service technician: Juan Rubio. He couldn’t have been nicer or more professional. He explained everything clearly and kept me informed every step of the way.

Unfortunately I cannot recommend this dealership. The customer professionalism and customer service is just not there. I bought an Audi at this Rockville location in August. I still have a temporary plate after three months. I thought it was DMV's fault but the DMV informed me that Rockville Audi has not submitted any paperwork. I followed up multiple times with the dealership. No one was able to provide me with an explanation. I had to initiate the temporary tags every time they expired. I wrote a formal email outlining actions I would take if they did not rectify the problem. In addition to the temporary license plate they sold me a vehicle with a broken gas cap and a broken door light. Ironically when my husband and I were at the dealership there was an irate man in the lobby who canceled the sale in what appeared to be significant frustration towards the dealership. In hindsight that must have been my omen. No apology, no explanation, no follow up, nothing done to make it right. They take their customers for granted but pride themselves on customer service. I simply asked them to provide the reason for the continued delay in obtaining the title, the exact date by which the title and registration will be delivered and confirmation that all necessary paperwork has been submitted to DMV. I still have not received information on my following request despite sending an email to Marcus Oh (General Manager), Sung Cha and Tae Yeon (Business/Finance Manager).

Personal worst experience ever with Audi, At Audi Rockville Service and Parts. I had a scheduled appointment. Once I left my vehicle there, the communication was extremely poor, and the level of care and attention was nonexistent. I deeply regret taking my vehicle there, as it only made the overall experience much more unpleasant and disappointing. Whenever I shared my experience with others, they were shocked at the level of poor service I received at Audi Rockville. I’ve visited many different dealerships before, even for non-luxury vehicles, and the service has always been much better. This experience was simply unbelievable and beyond disappointing.

I recently traded my Lexus for a 2025 all-newAudi Q5. Shortly after the purchase, I experienced a minor issue with a side sensor, but it was resolved quickly and professionally. The dealership provided me with a loaner car for 48 hours while my Audi was being serviced, which made the process very convenient. Marcus, the general manager, handled the situation with exceptional professionalism and care. They even delivered my new Audi directly to my residence and picked up the loaner car, which I greatly appreciated. I addition, they provided me with a complimentary first-year service. Upon purchasing the vehicle, I also received an excellent trade-in value for my Lexus.and a great discount on my new Audi. Overall, I'm satisfied with a service and recommend this dealership.

Great experience, I seen a car, they responded immediately. I sent a credit application and 10 mins later they called me with the approval. Sent me docs to E-sign, took my insurance card and license virtual and set up my pick up for the vehicle the next day!!! Kenneth and Chris were great.

Awful - buyer beware. Almost a month after leasing a new S5 with them, it’s still in the service department. They didn’t initially offer a loaner, and I’m sitting here getting ghosted by everyone without an ETA on when I can get the fully-functioning car that I was sold and am still paying for. DO NOT DO BUSINESS WITH THEM. 09 OCT 2025, UPDATE: Dealership management said they’d help me out. Months later, no follow-through on any of it - naturally. DO NOT TRUST.

I had a fantastic experience buying my car from this dealership, thanks to Kenneth Chang. From the moment I walked in, he was professional, attentive, and genuinely helpful. He took the time to understand what I was looking for, answered all my questions with patience, and made the entire process smooth and stress-free. Kenneth’s honesty and expertise gave me full confidence in my purchase. I couldn’t be happier with my new car. Definitely a 5-star experience!

Great experience with Ken. Was in and out in a reasonable time and felt like I got a fair deal.

I had been shopping around for an Audi and had a great experience with this dealership. Chris was informative but not pushy. Car was priced well. They worked through a unique buying situation for me and we came to a deal. Finance was easy to go through and didn?t take forever like most experiences. Facility was clean, inviting and everyone was friendly.