Lia Honda Northampton

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
152 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    May 29, 2020

    I brought in last week my 2018 Honda Accord 2-OT(purchased at your dealership) for indicated routine service at 20,000 miles. The car has been performing... in a superb way. The service visit was coordinated by Amy Saletnik. She was fully professional, knowledgeable and personable. She gave me an accurate estimate about how long the visit would be. She informed me when it was determined that I would need replacement of two minor parts beyond the usual standard maintenance needs. I am a medical doctor who has hired and supervised staff at several large clinics. I was impressed by Amy and would consider her to be a real asset and star for your dealership. Her dedication to providing excellent customer service is obvious. I will hope you will pass this praise on to her. I have really liked my experience with your service and sales (praise to Ray Becker) departments. I have bought several excellent cars from you and have always been very pleased with my experience. Keep it up!!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    May 22, 2020

    Always buy my cars and keep them serviced at Lia Honda! Great team of people! Dependable and reliable. Would recommend highly. Thanks for being cautious... and safe during these unsure times!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you so much for your wonderful review and for continuing to confide in our dealership with your automotive needs. It is such an honor to have yo...ur loyalty, and we look forward to continuing to provide you with nothing less than the same top-quality service in the years to come. Stay safe, and do not hesitate to let us know how our team may serve you again.

  • November 23, 2013

    Had a horrible experience at Balise in west springfield and was treated very poorly after they changed (raised) the quote on our negotiation. I then went... to Lia honda and explained my experience with Balise and they took great care of me. Remer was extremely helpful and honest in sales. Once purchased, Connie was the financial consultant that did all the paperwork for the new 2013 Honda Civic Ex I got. She was extremely nice and made this part of the deal stress free and quick. Best experience I have ever had at a dealership and this was my fifth Honda purchase between my wife and I. Will definitely go back for future purchases. Thank You!!!!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    May 21, 2020

    Amy Saletnic did a great job explaining the service and assuring me that my car would be carefully wiped down before I picked it up. Service at Lia was... fast and thorough as always!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Martha, Thank you so much for your positive review! Thorough and efficient service is always our goal, and we are so pleased that our efforts met your... satisfaction. It is our pleasure to serve you, and we hope to see you again the next time your vehicle is ready for service!

  • 5.0 out of 5
    May 20, 2020

    Have been satisfied and happy with service and time it takes to have service performed. Very easy and efficient process to bring car in for service.

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    Does recommend this dealer
    Came in for service or repair
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    Dealer Response

    Roger, Thank you so much for your excellent review! Quality and efficient service is always our goal, and we are pleased that our efforts met your sat...isfaction! It is our pleasure to assist you in any way possible Please do not hesitate to let us know how our team may serve you again!

  • 5.0 out of 5
    May 13, 2020

    Desiree always goes out of her way to make sure we are satisfied. I give her a printout of the work I want done and she always thanks me for that. Desiree... knows that we are very fussy with our vehicles and she does everything she can to please us. I will only go there when she is on.

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    Does recommend this dealer
    Came in for service or repair
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    Dealer Response

    Jim and Gail, Thank you so much for leaving Desiree this wonderful review! It is a pleasure to know that she has your confidence, and that she always ...goes above and beyond to provide you with the highest quality of service. Your safety and satisfaction are of the utmost importance to us. Please don't hesitate to let us know how Desiree and the team may serve you again!

  • 5.0 out of 5
    May 13, 2020

    It is always a pleasure to visit Lia Honda. My service rep, Desiree Frank, was clear and creative in presenting me with reasonable service options for... my rather old Honda Fit. She understood exactly what my needs were and fitted the service I received to my preferences, without trying to upsell me.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for your positive review! We are so appreciative of your business, and we are delighted to know that Desiree consistently provides y...ou with the thorough and transparent service that you so much deserve! It is our pleasure to assist you in any way possible, and we hope to serve you and your automotive needs for years to come.

  • 5.0 out of 5
    May 6, 2020

    Amy went above and beyond with servicing my car. She was very responsive throughout the process of getting the vehicle inspection ready and quick to call/text... if any problems arose or just to give an update. A customer service. Thank you Amy and Lia northampton for your services and hospitality!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Luis, We are happy to hear that Amy took great care of you, and we appreciate you leaving her this excellent review! Providing thorough and transparen...t service is always our goal, and we will be sure to offer you nothing less in the future. Thank you again for your positive feedback and for confiding in our dealership with your automotive needs!

  • 5.0 out of 5
    April 11, 2020

    Amy Saletnik comes through again! She has an impeccable attention to detail for her work, and a great care for those she serves. Please continue to value... her for the amazing asset she is to your organization! Thank you again, Amy!

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    Came in for service or repair
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    Dealer Response

    Jose, Thank you for leaving Amy this excellent review! She will be so honored by your very kind words and to know how greatly you value her efforts! O...ffering top-quality service is always our goal, and we are certain that she will provide you with nothing less in the future.

  • 5.0 out of 5
    April 1, 2020

    Desiree Frank-was pleasant to deal with and went over a recall I mentioned concerning the headlights. I also talked to John the manager. He is always... a pleasure to talk to, and makes you feel at home in the service area.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Richard, Thank you for sharing this 5-star review! We are so glad that Desiree could be of assistance to you and get each of your concerns seamlessly ...resolved! It is our pleasure to serve you, and we look forward to continuing to provide you and your vehicle with our best care in the future!

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