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I've been coming to Lia Honda of Northampton for years to service my Honda vehicles. Desiree Frank was the most helpful employee during my last service visit. The service department is always great at informing me of my options for properly maintaining my 2018 Honda CRV. Great customer service is a dying breed these days, which is why I continue to go to this dealership for service.
Carolyn, Thank you so much for your amazing review! We are honored that you continue to confide in us with your automotive needs, and we are delighted that Desiree took great care of you during your recent visit! It is our pleasure to assist you in any way possible. We wish you the safest of travels until we meet again!
Desiree treat you and your car right
I was very pleased with my service appointment. In general, I have been pleased with Leah I think because I’ve had excellent service representatives. I feel that my new service rep, Desiree Frank is very dedicated to having customers happy with their Honda. She made me feel like she was going to take care of my car as if it was hers and don’t give me a good sense of her work ethic. Not every service rep is that dedicated I’m sure
Maria, Thank you for your positive review! We are so glad that Desiree took great care of you throughout your visit. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.
Hope on the horizon
Desiree Frank has done an outstanding job on each of my visits to Lia’s service department, which she seems determined to improve. My most recent visit was terrific, entirely thanks to her.
Good Service Experience
I recently had major service on my car. I was happy to see that Desiree Frank was my service contact. As always, she was friendly, efficient, and communicated well along the way.
Cary, Thank you so much for your wonderful review! We are delighted that Desiree consistently provides you with the top-notch service that you so much deserve, It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to let us know if we may ever be of further assistance to you in the future.
Don't pay attention to old customers
Has been great in the past at times but the really good service technicians leave frequently. Now they don't make any effort to accommodate for emergencies. Since technicians are always leaving it is impossible to get consistent service. Hannah made no effort to service my car even thought I have purchased 5 Honda vehicles from the dealership and regularly schedule maintance there.
Great experience with no pressure
I gave the facilities only 3 stars because they are currently under construction. I'm sure it will be very nice when it is completed. I did my research on the car that I wanted (2021 CR-V EX-L) and what I thought was a fair price. Roger Cote was able to make my price work and was easy to work with. I told him that I didn't want any of the extras and he didn't try to push me to get them. I was prepared to push back, but it wasn't necessary. Very happy with the experience.
Great experience for car service
Great experience, big thanks to my service advisor Ruth Brown who accommodated my extra requests went through details of inspection at the very end. The service got done a bit earlier than anticipated!
Kalpesh, thank you for sharing your positive experience! We look forward to seeing you the next time your car needs service.
Ms. Patricia O’Reilly
Desiree Frank is always wonderful. She’s been my customer service associate for years. Totally trust her. Looking forward to working with her in the future.
Excellent Customer Service
Deseree Frank was extremely helpful in making me feel very comfortable during the experience of getting my car serviced ! She was friendly and efficient and guided me through the process of what needed to be done, the cost and the time involved and kept me up to date along the way. She made it an experience that felt very professional and yet warm and confident.
Carolyn, thank you for taking the time to post this review. We are glad to hear that Desiree made you feel like family. Our team works very hard to ensure that each guest feels comfortable and satisfied with their visit. We look forward to serving your future automotive needs.
Place is always friendly and works fast. My service advisor Ruth Brown was amazing! She made sure everything was taken care of and my bill was correct. I love using coupons, haha!
Chandra, thank you for your time and feedback. We are pleased to hear that you had such a positive experience with Ruth. We look forward to seeing you again when your vehicle is ready for its next service.