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Herb Chambers Hyundai of Auburn

(1,566 reviews)
Sales hours: 8:30am to 6:00pm
Service hours: 7:30am to 4:00pm
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Sales Service
Monday 8:30am–8:00pm 7:00am–6:00pm
Tuesday 8:30am–8:00pm 7:00am–6:00pm
Wednesday 8:30am–8:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–6:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 8:30am–6:00pm 7:30am–4:00pm
Sunday 11:00am–5:00pm Closed
2024 consumer dealer award
View 3 awards
2024 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award

Reviews

(1,566 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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I love that there is a rep on site in the office Sunday

I love that there is a rep on site in the office Sunday for vehicle drop off

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Sandra! Thank you for your feedback! We're glad to hear you appreciate having a representative on site Sunday for vehicle drop-off at Herb Chambers Hyundai of Auburn. It’s all about making things more convenient for you!

I must commend and recommend Herb Chambers Hyundai in

I must commend and recommend Herb Chambers Hyundai in Auburn, MA, because Brendan, the General Manager, Nick Giannetti, the salesman, and Paul, the Finance Manager all worked together diligently to make my trade-in experience a success. Thank-you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Cindyd, we're delighted to hear that Brendan, Nick, and Paul made your trade-in experience a success at Herb Chambers Hyundai of Auburn. Thank you for the recommendation!

My service advisor, Daniel, is the best!

My service advisor, Daniel, is the best! He always makes sure my car gets the best service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Stagman! Thank you for leaving us this five-star review and for your kind words about Daniel from our service team at Herb Chambers Hyundai of Auburn! We'll see you next time!

Had my 2024 Santa Cruz in for its 24,000 mile service

Had my 2024 Santa Cruz in for its 24,000 mile service appointment today. I was assisted by Ryan, who did a great job from checking me to to thoroughly explaining everything to me. It was refreshing to have a truly caring professional in your corner, makes for a stress free day

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us! We're delighted to hear that Ryan provided such attentive service during your visit at Herb Chambers Hyundai of Auburn. We strive to make every appointment stress-free and appreciate the feedback!

I was very pleased with their help and service, my

I was very pleased with their help and service, my husband surprised me with an early birthday gift, we were looking for pre-owned but ended up getting a brand new car from 2025. I absolutely love the features of my Hyundai Kona, also love the app to control the inside with the starter, temperature control and unlocking/locking my car & etc. Nick was an excellent sales man he went above & beyond with his expertise. Thank you Hyundai team!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Mariam, we're delighted to hear that Nick and the Herb Chambers Hyundai of Auburn team made your experience special with your new 2025 Hyundai Kona! Enjoy all those fantastic features and thank you for choosing us!

Everyone was professional and I had a good experience.

Everyone was professional and I had a good experience. Done in a timely manner and was seemless

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Knowing that you had a five-star experience means the world to us! Thank you! - Herb Chambers Hyundai of Auburn

The service advisors are great.

The service advisors are great. I've leased and purchased vehicles from Herb Chambers Hyundai of Auburn. Over the years I've had many opportunities to interact with staff there. They've all been very helpful. Ryan Cox was the advisor on my most recent visit. He took care of all of the details and insured that my car was taken good care of. THANK YOU Ryan!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your positive experience with Ryan and the team at Herb Chambers Hyundai of Auburn! We're delighted to hear that our service advisors have consistently provided helpful support over the years. We appreciate your continued trust in us, and we're here whenever you need assistance!

Everything was excellent, including to, but not limited

Everything was excellent, including to, but not limited to Customer Service, Facilities and the Service Technicians.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that you had an excellent experience with our team at Genesis of Auburn. Thank you for highlighting the customer service and facilities!

We have done business with Martin Reardon at Herb

We have done business with Martin Reardon at Herb Chambers Hyundai of Auburn twice now. The first Kona we bought was a 2020 and now we just got another 2025 Kona. . He is a great salesman and the dealership has always been there with great service for us! Looking forward to continuing our business with them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Joel! It's fantastic to hear that Martin and the Herb Chambers Hyundai of Auburn team have consistently provided you with great service! We appreciate your loyalty and look forward to assisting you in the future. Enjoy your new 2025 Hyundai Kona!

I had a great experience with Ryan and your service

I had a great experience with Ryan and your service department, he took very good care of me although I have to wait for my part to come in. It is on back order.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that Ryan and the team at Herb Chambers Hyundai of Auburn took great care of you. We appreciate your patience with the back-ordered part, and we're here to assist if you need anything else in the meantime!