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Chevrolet of Palatine

(777 reviews)
Visit Chevrolet of Palatine
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed

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New (224) 836-9628 (224) 836-9628
Used (224) 836-9996 (224) 836-9996
Service (224) 836-4397 (224) 836-4397

Inventory

See all 159 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since April 2019.
At the All New Chevrolet of Palatine our sales department has one purpose: to exceed your expectations from test drive to delivery. Our professional sales team is committed to a no-pressure high integrity approach to your ownership experience. Our goal is for you to feel that the vehicle you drive away in is the perfect one for you. Our online inventory of new and pre-owned vehicles is updated daily.
We invite you to schedule a test drive or stop by our showroom to experience all that we have to offer.
Come visit the All New Chevy of Palatine!

Service center

Phone number (224) 836-4397

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed

Meet our employees

Reviews

(777 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Chevrolet of Palatine from DealerRater.

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small footprint but decent service and inventory needs a

small footprint but decent service and inventory needs a new parking lot rest is good

small footprint but decent service and inventory needs a

small footprint but decent service and inventory needs a new parking lot rest is good

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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I was a Chevy guy for life but no more.

I was a Chevy guy for life but no more. I don't know how Chevrolet can even allow this management to exist. As a seasoned fireman and the owner of a plumbing company, I’m extremely aware of how to treat customers - even when you are delivering news they don’t want to hear. But the manager at Chevrolet of Palatine is the worst type of representative for a company. Went in to have my truck serviced. I have always had all service done by the dealer because I honestly thought it would be better. I had an issue a few months back with the cable, they repaired it, and it looked like the problem is happening again. Took it back in and was told that I had a squirrel or rodents chewing on the wires. (Turns out, it was actually that the cable was rubbing and even after they switched it last time it was continuing to rub and therefore fray. Found this out when I took it to someone else for the actual repair.) When I was told it would be $$$$ for the repair I said no - put it back together and I’ll take a look at it myself - and they told me to come over in 30 minutes. Went over to pick it up, it took 20 minutes to release the vehicle, and was then told it would be another hour or so as they didn’t have it back together yet. Back home, then back to get it. To be faced with a $400 bill for them to do absolutely nothing - and to give an inaccurate diagnosis. That’s when the “manager” got involved. There was no customer service manner, no explanation of why the bill was high - instead he told the service guy to “charge him the maximum for making me walk away from the sales floor”. And, of course, they would not release my truck. So I called the police to intervene. As soon as the cop arrived the manager was running across the parking lot to control the conversation. Buyer beware - the release you sign to let them look at your car also allows this rather hefty non-disclosed diagnostic fee - even when their diagnosis is incorrect and they’ve incompletely “fixed” the issue a few months prior. I paid, while the manager smirked in the background and continued to make comments about how he’d won the conversation. But he lost the war. I usually buy a new truck for my business every few years or so. I will NEVER return to this dealership for purchase or service … and I am not sure that I will EVER buy a Chevy again if this is how Chevrolet believes in interacting with customers.

I was a Chevy guy for life but no more.

I was a Chevy guy for life but no more. I don't know how Chevrolet can even allow this management to exist. As a seasoned fireman and the owner of a plumbing company, I’m extremely aware of how to treat customers - even when you are delivering news they don’t want to hear. But the manager at Chevrolet of Palatine is the worst type of representative for a company. Went in to have my truck serviced. I have always had all service done by the dealer because I honestly thought it would be better. I had an issue a few months back with the cable, they repaired it, and it looked like the problem is happening again. Took it back in and was told that I had a squirrel or rodents chewing on the wires. (Turns out, it was actually that the cable was rubbing and even after they switched it last time it was continuing to rub and therefore fray. Found this out when I took it to someone else for the actual repair.) When I was told it would be $$$$ for the repair I said no - put it back together and I’ll take a look at it myself - and they told me to come over in 30 minutes. Went over to pick it up, it took 20 minutes to release the vehicle, and was then told it would be another hour or so as they didn’t have it back together yet. Back home, then back to get it. To be faced with a $400 bill for them to do absolutely nothing - and to give an inaccurate diagnosis. That’s when the “manager” got involved. There was no customer service manner, no explanation of why the bill was high - instead he told the service guy to “charge him the maximum for making me walk away from the sales floor”. And, of course, they would not release my truck. So I called the police to intervene. As soon as the cop arrived the manager was running across the parking lot to control the conversation. Buyer beware - the release you sign to let them look at your car also allows this rather hefty non-disclosed diagnostic fee - even when their diagnosis is incorrect and they’ve incompletely “fixed” the issue a few months prior. I paid, while the manager smirked in the background and continued to make comments about how he’d won the conversation. But he lost the war. I usually buy a new truck for my business every few years or so. I will NEVER return to this dealership for purchase or service … and I am not sure that I will EVER buy a Chevy again if this is how Chevrolet believes in interacting with customers.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
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Their service is prompt and informative.

Their service is prompt and informative. However their service marketing isn’t set up for electric vehicles-they keep telling me it’s time for an oil change! Even the work order listed that when I just wanted tire rotation.

Their service is prompt and informative.

Their service is prompt and informative. However their service marketing isn’t set up for electric vehicles-they keep telling me it’s time for an oil change! Even the work order listed that when I just wanted tire rotation.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Good, friendly service.

Good, friendly service. It was easy to make an appointment. Pretty quick oil change but very expensive.

Good, friendly service.

Good, friendly service. It was easy to make an appointment. Pretty quick oil change but very expensive.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Shady dealings, hidden costs, failure to stand by

Shady dealings, hidden costs, failure to stand by defective product, more expensive repair costs than others, and poor communication.

Shady dealings, hidden costs, failure to stand by

Shady dealings, hidden costs, failure to stand by defective product, more expensive repair costs than others, and poor communication.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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Scott greeted me with a smile and my vehicle was ready

Scott greeted me with a smile and my vehicle was ready when he promised. Everything was done to my satisfaction. Great job.

Scott greeted me with a smile and my vehicle was ready

Scott greeted me with a smile and my vehicle was ready when he promised. Everything was done to my satisfaction. Great job.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Good Service, polite and helpful associates.

Good Service, polite and helpful associates. 👍 Always has been a good experience, definitely will return to do my car maintenance at Chevy Palatine.

Good Service, polite and helpful associates.

Good Service, polite and helpful associates. 👍 Always has been a good experience, definitely will return to do my car maintenance at Chevy Palatine.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Very informative about what services and about what needs

Very informative about what services and about what needs to be done information very helpful

Very informative about what services and about what needs

Very informative about what services and about what needs to be done information very helpful

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Based on my most recent customer experience, I am rating

Based on my most recent customer experience, I am rating Chevrolet of Palatine “5 Stars.” The main reason is the exceptional level of service and attention I received from my Service Rep. (Efrain). He provided a 100% better customer experience than previous Service Reps. did. Keep up the good work.

Based on my most recent customer experience, I am rating

Based on my most recent customer experience, I am rating Chevrolet of Palatine “5 Stars.” The main reason is the exceptional level of service and attention I received from my Service Rep. (Efrain). He provided a 100% better customer experience than previous Service Reps. did. Keep up the good work.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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I haven’t had my car for 6 months and i noticed everytime

I haven’t had my car for 6 months and i noticed everytime it rained my back seat would be wet I then takes it back to the them they then tell me I would have to pay out of pocket $1,005.00 for something i didn’t do and had no clue that it was a hairline crack the brake light of the back window that causes water to leak thru the car I was not aware neither was it In my car fax it was very shady and they didn’t even try to accommodate the matter

I haven’t had my car for 6 months and i noticed everytime

I haven’t had my car for 6 months and i noticed everytime it rained my back seat would be wet I then takes it back to the them they then tell me I would have to pay out of pocket $1,005.00 for something i didn’t do and had no clue that it was a hairline crack the brake light of the back window that causes water to leak thru the car I was not aware neither was it In my car fax it was very shady and they didn’t even try to accommodate the matter

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
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