[{"id":378279,"personPtyId":31132235,"firstName":"Randy","lastName":"Wheeler","titleText":"Sales","shortBioText":"My name is Randy Wheeler I have been in the automobile business since the age of 19 where a started working as detailer and lot attendant for a small Ferrari , Saab and Alfa Romeo dealership. I had the pleasure of working on and traveling with a Ferrari race team for many years and have raced at an amateur level myself . After working many years in the service department and learning good customer care I worked my way into customer ownership department and sales. Mercedes-Benz was a very natural move to take and have been with Mercedes-Benz since 1999. I have family with high school as well as college aged children who have supported my passion for automobiles. Like many of my long term clients I truly have a passion Mercedes-Benz products. I hope to share that same passion with you.","emailTxt":"rwheeler@smithmotorsales.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":36,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/16791/employees/10ad9d37c085.jpg","drDealerId":16791,"dealerEmpStartDtUtc":"1367366400","industryStartDtUtc":"531187200","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":379277,"firstName":"Nicholas","lastName":"Klinger","titleText":"Service Advisor","emailTxt":"nklinger@smithmotorsales.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":10,"combinedEmpReviewCnt":185,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/16791/employees/1412b8fe9b12.jpg","drDealerId":16791,"certifiedEmployee":true,"deptDscrp":"Service"},{"id":594173,"firstName":"Dave","lastName":"Penny","titleText":"Service Advisor","emailTxt":"dpenny@smithmotorsales.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":9,"combinedEmpReviewCnt":111,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/16791/employees/d8aa83c1eb21.jpg","drDealerId":16791,"certifiedEmployee":true,"deptDscrp":"Service"},{"id":379274,"personPtyId":31132282,"firstName":"Craig","lastName":"Tedeschi","titleText":"Assistant Service Manager","emailTxt":"ctedeschi@smithmotorsales.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":7,"combinedEmpReviewCnt":158,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/16791/employees/06f70a5c1976.jpg","drDealerId":16791,"certifiedEmployee":true,"deptDscrp":"Service"},{"id":378277,"firstName":"Loren","lastName":"Goldstein","titleText":"Business Manager","emailTxt":"lgoldstein@smithmotorsales.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":7,"combinedEmpReviewCnt":116,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/16791/employees/4bf39da1d7f1.jpg","drDealerId":16791,"dealerEmpStartDtUtc":"825638400","industryStartDtUtc":"494380800","certifiedEmployee":true,"deptDscrp":"Management"},{"id":378276,"personPtyId":31132825,"firstName":"Brockton","lastName":"Payette","titleText":"Sales","shortBioText":"Grew up in Bethlehem NH, played baseball and was on the Franconia downhill Ski team.\r\nGraduated from Profile High School 1994\r\nServed my country in the United States Marine Corps 1994-1998\r\nI was stationed in 29 Palms California, Okinawa Japan, Camp Lejeune also was stationed at Camp Fuji which is at the base of Mt Fuji and Yes I did climb the mountain!\r\nMy specialty was Communications \r\nOnce I finished my 4 years in the Marines I worked for a communication company out of Wakefield MA. \r\nStarted my automotive career working for Land Rover in Natick MA, moved over to Mercedes-Benz of Westwood.\r\n15 years ago I found a home at Smith Motor Sales of Haverhill. \"Great Family Owned Dealer\"","emailTxt":"Bpayette@hotmail.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":5,"combinedEmpReviewCnt":83,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/16791/employees/b6282ee57818.jpg","drDealerId":16791,"dealerEmpStartDtUtc":"1044057600","industryStartDtUtc":"978307200","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":594181,"firstName":"Roger","lastName":"Waugh","titleText":"Sales Manager","emailTxt":"rwaugh@smithmotorsales.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":4,"combinedEmpReviewCnt":41,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/16791/employees/56d0f026fff7.jpg","drDealerId":16791,"dealerEmpStartDtUtc":"1154390400","industryStartDtUtc":"965088000","certifiedEmployee":true,"deptDscrp":"Management"},{"id":50180,"firstName":"Ben","lastName":"Coppola","titleText":"General Sales Manager","emailTxt":"bcoppola@smithmotorsales.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":34,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/16791/employees/84b91a2a9ca6.jpg","drDealerId":16791,"dealerEmpStartDtUtc":"1133395200","industryStartDtUtc":"896659200","certifiedEmployee":true,"deptDscrp":"Management"},{"id":378278,"personPtyId":31132827,"firstName":"Matt","lastName":"Harris","titleText":"Sales Representative","shortBioText":"I've been with Mercedes-Benz since my dad bought his 300D in 1980. That car made such an impression on me as a six year old boy, I gravitated towards the car business after graduating from UMass/Lowell in '96. Besides Andover, Smith Mercedes has been my home practically since then. I look forward to getting to know you and showing you the best vehicles in the world.","emailTxt":"mattwharris@hotmail.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":46,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/16791/employees/8f1097ea46f2.jpg","drDealerId":16791,"dealerEmpStartDtUtc":"925516800","industryStartDtUtc":"849398400","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":378281,"personPtyId":31131915,"firstName":"Charles","lastName":"Chadder","titleText":"Sales","emailTxt":"reddahc3@msn.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":23,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/16791/employees/0c63f7e7e83b.jpg","drDealerId":16791,"dealerEmpStartDtUtc":"809913600","industryStartDtUtc":"654739200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":593157,"firstName":"Tom","lastName":"Silva","titleText":"Used Car Manager","emailTxt":"tomsi@comcast.net","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":16791,"certifiedEmployee":false,"deptDscrp":"Sales"}]

Smith Motor Sales of Haverhill, Inc.

4.9 out of 5 4.9
Rectangle 48
Sales 8:00 AM - 7:00 PM
Service 7:30 AM - 5:00 PM

Smith Motor Sales of Haverhill, Inc. Hours

Sales

Monday

8:00 AM - 7:00 PM

Tuesday

8:00 AM - 7:00 PM

Wednesday

8:00 AM - 7:00 PM

Thursday

8:00 AM - 7:00 PM

Friday

8:00 AM - 6:00 PM

Saturday

9:00 AM - 4:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 5:00 PM

Tuesday

7:30 AM - 5:00 PM

Wednesday

7:30 AM - 5:00 PM

Thursday

7:30 AM - 5:00 PM

Friday

7:30 AM - 5:00 PM

Saturday

Closed

Sunday

Closed

About Our Dealership

Dealer on Cars.com since October 2008

Massachusetts Mercedes-Benz dealer Smith Motor Sales has welcomed customers from the Merrimack Valley, Greater Boston and southern New Hampshire to the rare pleasure of Mercedes-Benz ownership for more than 75 years. The long history of success at our Massachusetts Mercedes-Benz dealer grows from our simple belief that every customer should be treated with the highest levels of professionalism, courtesy and respect.

...



"Smith Motor Sales has has been an exclusive Mercedes-Benz retailer since 1965"

Service

Multi-Point Inspection

Complimentary

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.9 out of 5 4.9
547 lifetime reviews. Includes reviews of Smith Motor Sales of Haverhill, Inc. from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    July 12, 2020

    As usual , I had an excellent visit, everyone treated me courteous, and I always recommend the dealership of Smith Motors of Haverhill to my friends and... family 😜

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello,Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent e...xperience here at Smith Motor Sales of Haverhill Inc.


    Worked with:
    Loren Goldstein

    Business Manager

    (4.9) 116 reviews

    Roger Waugh

    Sales Manager

    (4.9) 41 reviews

  • 5.0 out of 5
    July 11, 2020

    Smith Motors offers a superior experience when buying a car. Loren Goldstein is always a pleasure to work with. Only positive experiences. Highly recommend... this dealership

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello HR,Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found ...your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.


    Worked with:
    Loren Goldstein

    Business Manager

    (4.9) 116 reviews

    Brockton Payette

    Sales

    (4.9) 83 reviews

  • July 27, 2012

    I was referred to Smith Mercedes by a friend who had purchased a couple cars from them. I was told that I would receive a great price with little haggle... and that is exactly what happened. Thanks you Smith Motor Sales and Roger for my beautiful 2010 C300. 8)

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 10, 2020

    The sales department at Smith Motors worked relentlessly to acquire exactly the car I wanted, a very difficult feat during this insane pandemic. Thank... you

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for your wonderful review, Mark! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We ar...e so excited for you to enjoy your new car, and we thank you for choosing Smith Motor Sales of Haverhill Inc!


    Worked with:
    Loren Goldstein

    Business Manager

    (4.9) 116 reviews

    Matt Harris

    Sales Representative

    (4.9) 46 reviews

    Charles Chadder

    Sales

    (5.0) 23 reviews

  • 5.0 out of 5
    July 7, 2020

    Friendly people keep you informed and do what ever is necessary to accommodate you. Vehicle is returned in clean condition.Wait time is usually at a minimum...

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!


    Worked with:
    Nicholas Klinger

    Service Advisor

    (4.9) 185 reviews

  • 5.0 out of 5
    July 5, 2020

    Never disappointed! Their services and curtesy always meets my expectations. I'm happy I can have a dealership I can always count on. Honest and professional...

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    It's great to hear that we were able to help you out, Jen! Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for... choosing Smith Motor Sales of Haverhill Inc!


    Worked with:
    Dave Penny

    Service Advisor

    (4.9) 111 reviews

  • 5.0 out of 5
    July 2, 2020

    Justin, our salesman, was efficient and well-knowledgable. I called at 9 am, and bought vehicle within the hour. I was an out of state buyer, and he sent... me video and pictures of my newly purchased Mercedes. I highly recommend Justin and Smith Motors Sales.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to write this review! Our customers are our top priority and your feedback is greatly appreciated. Congratulations on yo...ur new Mercedes! All of us at Smith Motor Sales of Haverhill Inc are glad to have you as a customer.


    Worked with:
    Loren Goldstein

    Business Manager

    (4.9) 116 reviews

    Roger Waugh

    Sales Manager

    (4.9) 41 reviews

  • 5.0 out of 5
    July 1, 2020

    During these trying times this dealership could not be any more accommodating and pleasing Smith Motors is the only Mercedes dealership as far as I am... concerned

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello,Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share... your comments with our team, and we look forward to working with you again!


    Worked with:
    Craig Tedeschi

    Assistant Service Manager

    (4.9) 158 reviews

    Loren Goldstein

    Business Manager

    (4.9) 116 reviews

    Brockton Payette

    Sales

    (4.9) 83 reviews

    Roger Waugh

    Sales Manager

    (4.9) 41 reviews

    Ben Coppola

    General Sales Manager

    (4.9) 34 reviews

  • 5.0 out of 5
    June 30, 2020

    Always wonderful service at Smith Motors!!! Dave is always helpful and happy. My tire was slowly leaking air and service Dept happily took care if it... without charge. Thank you!!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello,We appreciate your business and our team looks forward to serving you again soon!


    Worked with:
    Dave Penny

    Service Advisor

    (4.9) 111 reviews

    Matt Harris

    Sales Representative

    (4.9) 46 reviews

  • 5.0 out of 5
    June 28, 2020

    Facilty clean and inviting. Easy drop-off. Staff wearing masks. Work completed and as a nice surprise, car was washed and looked better than when I walked... in! Had not been here before and will definitely be back when car needs servicing.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Donna,Thank you for choosing Smith Motor Sales of Haverhill Inc, your feedback and rating mean a lot to us. We're glad we were able to help, and... we hope to see you again!


    Worked with:
    Dave Penny

    Service Advisor

    (4.9) 111 reviews

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