Liberty Chrysler Dodge Jeep Ram

They are always very helpful to me. They get my walker from the trunk and hold the door.

Very clean facility, nice waiting room, the video was cool. Rich my service advisor took care of my Outback.

Everything went exactly as was described to us and perfectly. Completion time much sooner than anticipated.

Mike was very professional and knowledgeable. Everything was ready when I arrived as well as the test drive.

Clean and nice people. Al helped us out and Austin was also very helpful. Would suggest to others.

***UPDATE*** 5/15/2025 After presenting all the correspondence and documentation to the BBB, they have agreed I was a "customer" of Liberty Auto City, Liberty Jeep/Subaru/Chrysler (all their names). And have posted my negative review of Liberty Auto City at 1000 E Park, Libertyville. Per the BBB: "Thank you for contacting Your BBB serving Chicago and Northern Illinois. Your review has been posted." ***UPDATE*** 5/12/2025 The BBB has advised Liberty Auto City claimed I wasn't a customer and my review shouldn't be posted. Their website boasts about being "a company since 1965, family owned and operated," but my experience is contrary to caring about customer experience. ***UPDATE*** 4/1/2025 Spoke with manager, they say they weren't the owner when I brought in my car so they're not responsible. Same name, same location, same customers but not responsible. I wouldn't recommend to anyone a place you go to and they break your car and won't fix it. ***Original Review*** 3/15/2025 Terrible company. I took my Jeep Grand Cherokee here for an oil change and they called me to tell me the door was broken. I got there and the manager told me I must have driven in that way. The driver's door wouldn't even close. Now I couldn't drive it without air rushing in, door open chimes constantly ringing, error lights flashing on the dashboard, holding the door from opening at every turn. It was a mess. Maaco fixed the problem for $887 but Liberty wanted said the hinges were "tired". They wanted to charge me $3000 for a new door. The Liberty manager said they wouldn't pay for damage, said I was "crazy."

Overall a great experience with exception of the roughly $3000 price difference from what was shown on the web and the dealership price.

I have found this dealership easier to work with than other dealers in the area.

Incredible attention to all details., from the customer to your vehicle and what needs to be taken care of to finishing in a timely manner, a 5 Star performance! Answered all my questions and I left knowing my car was taken care of!

Liberty Auto had the vehicle I wanted at the price I liked. They honored the listed on-line price with no hassle and no unexpected add on fees. Chris and Mario were pleasant to work with. They made the entire experience quick, easy, and comfortable. I literally walked in the door at 1:30 and drove my new Grand Cherokee home at 3:30.