Napleton Hyundai of Glenview

3.1
(689 reviews)
Visit Napleton Hyundai of Glenview
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–6:00pm
Tuesday 9:00am–9:00pm 7:00am–6:00pm
Wednesday 9:00am–9:00pm 7:00am–6:00pm
Thursday 9:00am–9:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed

Contact seller

Contact seller

By clicking here, you authorize Cars.com and its sellers/partners to contact you by text/calls which may include marketing and be by autodialer. Calls may be prerecorded. You also agree to our Privacy Notice. Consent is not required to purchase goods/services.

We value your privacy. Cars.com Privacy Notice

New (855) 899-2734 (855) 899-2734
Used (855) 878-0295 (855) 878-0295

Inventory

See all 213 vehicles from this dealership.

Special offers

See all special offers

About our dealership

This seller has been on Cars.com since January 2019.
At Napleton Loren Hyundai you will find knowledgeable staff with the most experience in the Glenview area. The entire management team has been around since day one. These are the experiences that create the added value to Napleton Loren Hyundai vehicles. The staff is ready to share their knowledge and experience to find you the perfect Hyundai model. Schedule a test drive today or browse our large selection of Hyundai models including the Hyundai Santa Fe Sport Hyundai Tucson Elantra's and more in our online inventory.

Service center

Phone number (855) 878-0295

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed

Reviews

3.1
(689 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

Want to share your experience with this dealership?

Write a review
1.0

We purchased a car for my teen aged daughter on Saturday.

We purchased a car for my teen aged daughter on Saturday. 2 sales people told us the car had a 150 point inspection, and there was nothing wrong with the car. Specifically, they said the car was safe, looking my 16 year old in the eye while assuring her. Lies were told, either in the fact that there was no inspection, or that they sold us an unsafe car. Do not do business with Napleton. They are snakes who willingly put young drivers at risk to make a buck. Shady as they come. Avoid this dealership at all costs, they are unsavory, unethical and lose no sleep over endangering new drivers. Sean and Dave both lied to our faces and took advantage of our family.

1.0

We purchased a car for my teen aged daughter on Saturday.

We purchased a car for my teen aged daughter on Saturday. 2 sales people told us the car had a 150 point inspection, and there was nothing wrong with the car. Specifically, they said the car was safe, looking my 16 year old in the eye while assuring her. Lies were told, either in the fact that there was no inspection, or that they sold us an unsafe car. Do not do business with Napleton. They are snakes who willingly put young drivers at risk to make a buck. Shady as they come. Avoid this dealership at all costs, they are unsavory, unethical and lose no sleep over endangering new drivers. Sean and Dave both lied to our faces and took advantage of our family.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
2 people out of 2 found this review helpful. Did you?
Show full review
1.0

Deceptive business, damaged car, non-responsive

I purchased a 2018 Kia Sportage at Napletons Hyundai Glenview. It had 106K miles, but I was shown a report showing all of the items that were inspected on the car. It was 2 pages with a cover page I was asked to sign. I was told this report would be included in my sales paperwork (it was not). There were 3 categories on that checklist report. 1 was in working order -no maintenance needed. 2 working but has issues and needs maintenance/repair, or 3 not working. Every category number 1 was checked. The report showed everything was in complete working order. My son followed me home from the dealership. I watched him in the rear view the entire way home. The next time he went to start it, it was dead in the garage. I spent 2 days trying to contact anyone at Napleton's. I texted, called, left voicemails, and emails to the sales person, the store manager, the online sales coordinator. No one returned any of these. I created an inquiry on a different car through the website and was called back within the hour. I explained to her that I was not looking for a car, but help with the dead car in my garage they sold me on Saturday night 11/11/23. She immediately transferred me to Dan Meegan the manager. Yet his phone does not accept voicemails and he once again did not answer. Called a tow company and had the car towed (on a flatbed) to the mechanic I have used over 15 years for various cars. The starter died. There are no signs of this so I don’t fault Napleton's there. My issue is the radiator! And antifreeze! The car had “maybe a gallon” of antifreeze due to the radiator. There was no antifreeze on my garage floor. The radiator was bent FORWARD not backward if one hit something. I’d heavily caution everyone from buying at that dealership. They put my child at risk. Without antifreeze the engine could have had serious issues. This all occurred 3 days after driving off the lot. Also, they handed me the auto check report that showed no accidents. I have since pulled the carfax. The car was in an accident on 8/28/23 and serviced on 9/29/23 at this dealership. It was offered for sale at this dealership on 10/23/23.

1.0

Deceptive business, damaged car, non-responsive

I purchased a 2018 Kia Sportage at Napletons Hyundai Glenview. It had 106K miles, but I was shown a report showing all of the items that were inspected on the car. It was 2 pages with a cover page I was asked to sign. I was told this report would be included in my sales paperwork (it was not). There were 3 categories on that checklist report. 1 was in working order -no maintenance needed. 2 working but has issues and needs maintenance/repair, or 3 not working. Every category number 1 was checked. The report showed everything was in complete working order. My son followed me home from the dealership. I watched him in the rear view the entire way home. The next time he went to start it, it was dead in the garage. I spent 2 days trying to contact anyone at Napleton's. I texted, called, left voicemails, and emails to the sales person, the store manager, the online sales coordinator. No one returned any of these. I created an inquiry on a different car through the website and was called back within the hour. I explained to her that I was not looking for a car, but help with the dead car in my garage they sold me on Saturday night 11/11/23. She immediately transferred me to Dan Meegan the manager. Yet his phone does not accept voicemails and he once again did not answer. Called a tow company and had the car towed (on a flatbed) to the mechanic I have used over 15 years for various cars. The starter died. There are no signs of this so I don’t fault Napleton's there. My issue is the radiator! And antifreeze! The car had “maybe a gallon” of antifreeze due to the radiator. There was no antifreeze on my garage floor. The radiator was bent FORWARD not backward if one hit something. I’d heavily caution everyone from buying at that dealership. They put my child at risk. Without antifreeze the engine could have had serious issues. This all occurred 3 days after driving off the lot. Also, they handed me the auto check report that showed no accidents. I have since pulled the carfax. The car was in an accident on 8/28/23 and serviced on 9/29/23 at this dealership. It was offered for sale at this dealership on 10/23/23.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
1 person out of 1 found this review helpful. Did you?
Show full review
1.0

Horribly Unprofessional

Let me congratulate this dealership on maintaining all the worse, stereotypical aspects, of the used car business. In need of a car in relative short order, I decided on purchasing a used Hyundai from my local Hyundai dealer. The tires were overinflated to conceal a slow leak from a nail in one of them, and the car was consistently devoid of oil. Several weeks after an oil change, the engine seized up without warning in the middle of traffic. Came to learn ,that this year and make ,was subject to a class action law suit, for this very happenstance. Either this was known to the business, or it should has been known. It would have been ethically professional of all involved with car, to have alerted me to the potential problems this car could experience. This situation could have led to an accident ,that may have resulted in serious harm to myself, or others. Selling safe automobiles should be the hallmark of any reputable dealership. Napleton Hyundai of Glenview failed miserably in this instance. You have a vast amount of options when it comes to purchasing a used car. Based on my experience ,you may want to avoid this business. It could potentially save your ,or someone else's, life.

1.0

Horribly Unprofessional

Let me congratulate this dealership on maintaining all the worse, stereotypical aspects, of the used car business. In need of a car in relative short order, I decided on purchasing a used Hyundai from my local Hyundai dealer. The tires were overinflated to conceal a slow leak from a nail in one of them, and the car was consistently devoid of oil. Several weeks after an oil change, the engine seized up without warning in the middle of traffic. Came to learn ,that this year and make ,was subject to a class action law suit, for this very happenstance. Either this was known to the business, or it should has been known. It would have been ethically professional of all involved with car, to have alerted me to the potential problems this car could experience. This situation could have led to an accident ,that may have resulted in serious harm to myself, or others. Selling safe automobiles should be the hallmark of any reputable dealership. Napleton Hyundai of Glenview failed miserably in this instance. You have a vast amount of options when it comes to purchasing a used car. Based on my experience ,you may want to avoid this business. It could potentially save your ,or someone else's, life.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Show full review
1.0

Non-negotiable dealer add ons are a rip off

$2400 worth of add-ons. All of them garbage. The GM says you should be happy because he's not charging markup. Wake up bozo, its 2023 and this sedan has been on your lot for 106 days. Don't waste your time with this place.

1.0

Non-negotiable dealer add ons are a rip off

$2400 worth of add-ons. All of them garbage. The GM says you should be happy because he's not charging markup. Wake up bozo, its 2023 and this sedan has been on your lot for 106 days. Don't waste your time with this place.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
1 person out of 2 found this review helpful. Did you?
Show full review
1.0

Dealership advertised car at sticker price.

Dealership advertised car at sticker price. Wanted to purchase until they added lots of extras to the price. Would not sell the vehicle as advertised unless I bought the options, which I didn’t need or want.

1.0

Dealership advertised car at sticker price.

Dealership advertised car at sticker price. Wanted to purchase until they added lots of extras to the price. Would not sell the vehicle as advertised unless I bought the options, which I didn’t need or want.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Show full review
1.0

Stay away

Fake advertising. Add additional market adjustment fee. Don’t waist your time. Before go there call and ask about the price. You will be really disappointed

1.0

Stay away

Fake advertising. Add additional market adjustment fee. Don’t waist your time. Before go there call and ask about the price. You will be really disappointed

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
2 people out of 2 found this review helpful. Did you?
Show full review
1.0

Not honest. Live up to reputation of car dealers

Not honest. When buying the car they said a lot of things that were untrue. Also when going for repairs their cost are outrageous. If you buy from them record what salesperson explains and get an attorney to review contract.

1.0

Not honest. Live up to reputation of car dealers

Not honest. When buying the car they said a lot of things that were untrue. Also when going for repairs their cost are outrageous. If you buy from them record what salesperson explains and get an attorney to review contract.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 1.0
  • Quality of repair 3.0
  • Overall facilities 4.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
1 person out of 1 found this review helpful. Did you?
Show full review
5.0

MARC IS THE BEST! Love this dealership!

My absolute favorite place to buy a car! Marc is the BEST! Nicest guy, always honest and real with you. I can't say enough good things, I would go here and trust them! They'll do the best they can for you, even in these crazy times! The dealers are very nice too, they aren't trying to rip you off or scam you, they get that you want the best deal you can get. RECOMMEND 100%

5.0

MARC IS THE BEST! Love this dealership!

My absolute favorite place to buy a car! Marc is the BEST! Nicest guy, always honest and real with you. I can't say enough good things, I would go here and trust them! They'll do the best they can for you, even in these crazy times! The dealers are very nice too, they aren't trying to rip you off or scam you, they get that you want the best deal you can get. RECOMMEND 100%

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Dealer response

Thank You Kate, Hope everything works out for you. Dan Meegan Sales Manager

Show full review
1.0

Bad customer service from manager

One of the most important things for any business is good customer service. Napelton Hyundai in Glenview where I have bought a car is lacking this. The only person at this dealership that I would give 5 stars to is the porter Dan who is very nice and very accommodating every time we come in. Dan Megan on the other hand is not. Never keeps his promise getting back to you never follows up on anything. He promised to call me way back in Nov and it is now going into Feb still no call. Mind you the callback was at his suggestion re trading car in but he never called. How can you ignore a customer that bought car from you only 2 years ago. I would give him 1 star!!!!!

1.0

Bad customer service from manager

One of the most important things for any business is good customer service. Napelton Hyundai in Glenview where I have bought a car is lacking this. The only person at this dealership that I would give 5 stars to is the porter Dan who is very nice and very accommodating every time we come in. Dan Megan on the other hand is not. Never keeps his promise getting back to you never follows up on anything. He promised to call me way back in Nov and it is now going into Feb still no call. Mind you the callback was at his suggestion re trading car in but he never called. How can you ignore a customer that bought car from you only 2 years ago. I would give him 1 star!!!!!

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 1.0
  • Quality of repair 3.0
  • Overall facilities 3.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
1 person out of 1 found this review helpful. Did you?
Show full review
5.0

Adam was great on showing us exactly what we wanted, the...

Adam was great on showing us exactly what we wanted, the overall experience at the dealership with the salesman Adam had to have been the most fluid process I have experienced. Thank you Adam for the great experience!

5.0

Adam was great on showing us exactly what we wanted, the...

Adam was great on showing us exactly what we wanted, the overall experience at the dealership with the salesman Adam had to have been the most fluid process I have experienced. Thank you Adam for the great experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Show full review
See all 689 reviews