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Mercedes-Benz of St. Charles

(630 reviews)
Visit Mercedes-Benz of St. Charles
Sales hours: 9:00am to 6:00pm
Service hours: 9:00am to 3:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 9:00am–3:00pm
Sunday Closed Closed
2014 state dealer award
View 2 awards
2014 state dealer award
2015 consumer dealer award
New (888) 553-6978 (888) 553-6978
Used (888) 554-3120 (888) 554-3120

Reviews

(630 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of St. Charles from DealerRater.

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Mark in service has always been very helpful for me.

Mark in service has always been very helpful for me. My RV needed everything. It hadn't been moved in 4 years and needed a complete overhaul.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Glad we were able to assist with your service needs! Thanks for sharing. Your support is appreciated.

I have purchased 15~ new & certified pre-owned cars over

I have purchased 15~ new & certified pre-owned cars over the years from various local dealerships & have always hated the entire process. It is typically such a lame experience, enough so that we have NEVER purchased 2 cars from the same dealership. That was until recently when we found Mercedes of St. Charles - WOW. They seem to have 'rewritten the script' on defining a positive customer experience & working with Andrew Sofiakis was easily the "best" (by a long shot). We never felt like we were being 'sold', let alone manipulated or pressured into making a decision. Andrew was incredibly professional, personable, & he is one of the most knowledgeable car experts we've met. He seemed to know everything about the models we were interested in (pros & cons), even those we were considering from other dealers. Andrew never once disparaged his competitors, or other makes/models we were comparing to the Mercedes. He treated my wife as an equal with all the respect one would expect. I only call that out because every other time we've purchased a car together, at some point the salesmen would always defer to the 'man'. Although we were leaning towards buying a Porsche, with plans to visit another dealer that day, we never made it out the door. Andrew let the car sell itself, politely answering questions & further establishing his credibility & that of the entire dealership. The car we were interested in was already competitively priced, but I have a natural aversion to paying 'list price' for anything. At the same time, I'm not a big fan of haggling! Fortunately, there was no 'stiff-arm' sales tactics & the Sales Manager (Allan) worked with me on the price & made me feel comfortable that I was getting a great deal on a great car. After deciding to purchase, Allan & Andrew introduced us to Gene to finalize the paperwork. This is typically where all the high-pressure sales tactics & upselling come into play, but with Mercedes of St Charles, this never happened. Gene did offer us a few options to consider, but there was no hard-selling involved, only data points with clear context, & how related decisions would impact the purchase price or payment. Best - Gene was able to provide us with a better rate & the entire transaction only took 30~ minutes to complete! Similar to our experience with Andrew, working with Gene was the 'best' buying experience we've had purchasing a new car. Worth noting, before we left to drive our new car home, I noticed a small, but deep scratch on the back of the car. Even after I showed my wife, it was tough for her to see. It was not a 'deal breaker' but I shared my concern with Allan. I was expecting him to push back & explain it away or try to convince me that the scratch was not noticeable. Instead, Allan immediately called "his guy" who was not even working that day. Allan sent him a picture over the phone & within 15 minutes his guy drove to the dealership & fixed the scratch as though it had never existed! I rarely write reviews & this is a LONG one, but we had such a terrific buying experience at Mercedes of St Charles, it's worth telling others. We will buy more cars in the future & this dealership will be the first one we visit. Well done!

Rating breakdown (out of 5):
  • Customer service
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

We’re so pleased to hear that your purchase experience with us was terrific! Thank you for the wonderful 5-star review — we truly appreciate your kind words. It was a pleasure working with you and your wife, and we hope to continue assisting you in the future. Wishing you many happy miles ahead!

Prompt, Courteous and professional service.

Prompt, Courteous and professional service. They provided me a loaner car, so no disruption in my daily activities

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Glad we could make your service needs accommodating. Thanks for sharing. Your support is appreciated.

It's the best Mercedes dealership in all of the

It's the best Mercedes dealership in all of the Chicagoland area run by Craig Falkenthal

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thanks for being our customer and for the wonderful review! We look forward to assisting you with your Mercedes-Benz needs for many years to come!

They are welcoming, listen, on top of things, and

They are welcoming, listen, on top of things, and accommodating. I have never had an issue getting my car serviced there.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Always happy to assist you with your service needs. We will continue to do our best!

AWESOME EXPERIENCE!

AWESOME EXPERIENCE!!! I had the most welcoming experience at this dealership! everyone was so welcoming. Heather was so wonderful! She gave me the best car buying experience ever. Very knowledgeable. She went above and beyond for me! Very attentive and she was so sweet and hospitable!!!! Love her!

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thrilled to hear your purchase experience with us went so well. Thank you again for your purchase and for sharing your thoughts. We hope you are enjoying your new car and wish you many happy miles!

Had my Mercedes Sprinter RV serviced here.

Had my Mercedes Sprinter RV serviced here. I have used them in the past and it is always a great experience. Mark in service provides great customer service keeping me informed on what is going on during my appointment. They always go above and beyond. Their quotes are on point and I never feel like they are trying to take advantage of me. One of the best dealerships I have ever worked with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Glad we were able to assist you with your Sprinter service needs. Thanks for sharing your thoughts. Your support is appreciated.

I was able to drop off and pick up my car in accordance

I was able to drop off and pick up my car in accordance with my schedule which I appreciate.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Glad we could accommodate you! Thanks for sharing. We appreciate your support.

Service Department is excellent.

Service Department is excellent. Estimates are always accurate. Work is completed on time. Vehicle is always spotless.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Always happy to assist with your service needs! Thanks for sharing. Your support is appreciated.

Mercedes Benz of St.

Mercedes Benz of St. Charles is everything I could ask for in a dealership. Every time I've wheeled with their service department, the team is professional, courteous, and thorough in their explanation of work being done and related costs. They are up front about what is critical versus optional. They keep me updated in the timeline for completion, provide a clean new model loaner while working on my vehicle, and the waiting area is cheerful and comfortable.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

It is our pleasure having you as our customer! Thanks for sharing your thoughts. Your support is truly appreciated.