Mercedes-Benz of St. Charles / smart center of St. Charles

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Reviews

Average Ratings

4.8
318 lifetime reviews. Includes reviews of Mercedes-Benz of St. Charles / smart center of St. Charles from DealerRater.com
  • Outstanding Service

    Mercedes-Benz of St. Charles always has the best service. Everyone is so professional and friendly. Excellent attention to detail and very honest....

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    Mercedes-Benz of St. Charles always has the best service. Everyone is so professional and friendly. Excellent attention to detail and very honest. I would never go anywhere else.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Mr Victor M Pena

    Scheduling a service is always good working around my schedule. Great service!


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    Scheduling a service is always good working around my schedule. Great service!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Exceeds Expectations
    May 25, 2017

    I brought my 2013 C300 in because the blower motor wasn't working. I set an appointment for 9:00 and was taken right on time. Ron was my service c...

    Mercedes-Benz of St. Charles

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    I brought my 2013 C300 in because the blower motor wasn't working. I set an appointment for 9:00 and was taken right on time. Ron was my service consultant and he had the paperwork ready and a nice, clean loaner waiting. Ron guessed at what the problem could be and told me upfront that they may not have the part in stock and that it might not be ready until the next day. However, if they did have the parts it would be ready early afternoon. At 12:30 he called and told me the car was fixed and ready to go. I drove back, the car was immaculate and worked like a champ. I like the fact that he was prepared for me to arrive, set an expectation for delivery and then exceeded it. And, the best part was that the car was still under warranty so there was no charge. Every service encounter I've had with this dealership (this was the first for something broken, all others were for routine maintenance.) has been a study in efficiency. I highly recommend them.

    Does recommend this dealer
    Came in for service or repair
    Mercedes-Benz of St. Charles

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  • Great first time visit !!
    May 24, 2017

    This was my first time experience, we bought our car used in February from napleton in oaklawn. We had a problem with the car the first time the t...

    Mercedes-Benz of St. Charles

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    This was my first time experience, we bought our car used in February from napleton in oaklawn. We had a problem with the car the first time the top was put down. Dean and everyone made me feel like we had bought a new car! xxxxx to you all!

    Does recommend this dealer
    Came in for service or repair
    Mercedes-Benz of St. Charles

    Thanks for becoming our customer and sharing your experience!


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  • Buyer beware!

    I purchased a car here that I thought was CPO inspected. I am convinced it was not as neither manager would fix a defect that was discovered in th...

    Dealer Response

    We regret you are not completely satisfied with your purchase and in good customer relations, for an issue of no fault to us, Mercedes-Benz of St....


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    I purchased a car here that I thought was CPO inspected. I am convinced it was not as neither manager would fix a defect that was discovered in the first 25 miles. I have found similar reviews that support this conclusion. Before you purchase CPO, Google this article: When-your-certified- pre-owned-car is defective. I wish I had read that first.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    3 people out of 3 found this review helpful. Did you?
    Dealer Response

    We regret you are not completely satisfied with your purchase and in good customer relations, for an issue of no fault to us, Mercedes-Benz of St. Charles offered a partial payment for the services you had done by an independent shop. The vehicle you purchased was put through the CPO inspection. At the time of your purchase, you inspected the vehicle, as we did and found no issues in the paint. If this was an actual paint defect warranty issue, which would have been covered under the certified warranty, the Mercedes-Benz dealership you brought it to could have warranted it. We felt the vehicle left our hands in good condition, your transport company checked the vehicle at pick up, with no control over what happens after this vehicle left our premises. If you have any further questions, please contact me. Sincerely, JoAnn Joern, Customer Relations Manager


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  • Exceptional overall experience

    Hello, I would like to share my experience at St. Charles Mercedes-Benz as exceptional.

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    Thanks for sharing your experience!


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    Hello, I would like to share my experience at St. Charles Mercedes-Benz as exceptional.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great experience

    Great experience as usual. This is my 3rd car that I purchased from Wayne Anderson at this dealership.

    Dealer Response

    Thanks for sharing, Bob!


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    Great experience as usual. This is my 3rd car that I purchased from Wayne Anderson at this dealership.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for sharing, Bob!


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  • Service visit
    April 28, 2017

    Purchased used vehicle about one year ago . Service Dept has taken care of all my concerns pleasantly. If I call and cannot reach them that momen...

    Mercedes-Benz of St. Charles

    Thanks for sharing your experiences with us. We appreciate you as our customer!


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    Purchased used vehicle about one year ago . Service Dept has taken care of all my concerns pleasantly. If I call and cannot reach them that moment they will contact me later which I feel is rare in any business . I have scheduled appointments with Ron or Bill Spencer for warranty issues and maintenance. So far I am pleased and satisfied with all service visits. I feel confident that this dealership would take care of my concerns completely with friendly and competent service . This is by far the best dealership I have delt with especially when purchasing a pre owned vehicle . I am treated as if I purchased a new top of the line vehicle . Every customer matters that the way all businesses should be operate.

    Does recommend this dealer
    Came in for service or repair
    Mercedes-Benz of St. Charles

    Thanks for sharing your experiences with us. We appreciate you as our customer!


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  • David Quandt review

    The service department went above and beyond the call of duty for me.

    Dealer Response

    Thanks for sharing, David!


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    The service department went above and beyond the call of duty for me.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for sharing, David!


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  • Switch out tires and year maintenance
    April 19, 2017

    The whole crew in the service department is top notch. Mark is incredible, I always feel comfortable leaving my truck in his hands. I actually loo...

    Mercedes-Benz of St. Charles

    Thank you, Amy for being our customer!!!


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    The whole crew in the service department is top notch. Mark is incredible, I always feel comfortable leaving my truck in his hands. I actually look forward to visiting the service department. Thank you st. Charles MB

    Does recommend this dealer
    Came in for service or repair
    Mercedes-Benz of St. Charles

    Thank you, Amy for being our customer!!!


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