Saccucci Honda

Bill MItchell was an excellent salesman. I am very satisfied. This is the 6th car I bought at Saccucci .

I just purchased my second new vehicle from Saccucci and they could not make it easier or more pleasant of an experience. It’s not your typical dealership and Pat McLaughlin in sales is fabulous to deal with. He made it stressless, didn’t push coverage on me that I didn’t want and was just overall a joy to deal with. He even offered to come in on his day off if I had to pick up my car on that day. This is the only Honda dealership you should be dealing with. I’ve dealt with other local ones and don’t like how they operate.

On Sunday, August 7th, as my husband and I were driving our one year old Honda CR-V to the Newport Jazz Festival, we started to hear some odd sounds whenever we drove over a bump. My husband parked at one point and looked under the car and found that our splash guard underneath the car was the culprit. We were almost at Newport, so we decided to enjoy our day of jazz and window-shopping and then called the general number of the Honda road repair people, who suggested that we visit the Saccucci Honda dealership, which was on our way home. Usually, I dread being at a car dealership, enduring the slow wait for the completion of car repairs. But what a surprisingly pleasant experience greeted me at the Saccucci Honda dealership near Newport. First of all, a friendly golden retriever welcomed us when we walked into the waiting room. It even sat obediently so as to earn a doggy biscuit. I enjoyed petting the friendly, tail-wagging creature, who roamed around freely, dispensing affection and companionship. Apparently, there are other dogs as well, though I didn’t see them. I assume that if a client is allergic to dog dander, the dogs are corralled into a special “dander-free” area for them. As a dog-lover who lost my beloved black lab, Spartacus, two years ago, I was thrilled to have the opportunity to interact with this friendly pup. I had pleasant conversations with two older men in the waiting room, who also dog turned out to be dog-lovers. Ordinarily, I seldom talk to strangers in a car dealership. Within less than an hour, we learned that our splash guard had been hanging down, with the retainers not held in place. The repairman noted that it looked like the previous mechanic at our Honda dealership in Massachusetts had screwed up during our recent visit there, so they diagnosed our problem waived our bill, urging us to return to the previous dealership to have it fixed. The canine ambassador broke the ice and enabled me to enjoy two conversations with other canine fans that made the time fly. Needless to say, I was so impressed that the people at Saccucci dealership willingly took responsibility for our problem, even though they had not caused it. I heartily recommend visiting this dealership, if you are ever near Newport. Having friendly dogs roaming as ambassadors in a car dealership is a brilliant idea. I hope other dealerships pick up on this practice. After two years of Covid, we all need to start socializing again. *****Well done, Saccucci Honda!!! And I’m not related to any of the staff either. Ellen Argyros

Classless dealership. "You can play by my rules, or you can not buy the car. I have no obligation to sell you a car because you are in Mississippi. I don't know you and I'll never see you again." -Mike Girard (Sales Manager) Saccucci Honda Middletown, RI Laughable

August 31, 2021 Saccucci Review I bought a new, 2021 Honda Clarity Plug-in Hybrid from Saccucci Honda in Middletown, RI. Being new to hybrid vehicles, from the beginning when I walked through the door and asked to talk to someone knowledgeable about plug-in hybrids, I felt comfortable dealing with the Pre-owned Vehicle Sales Manager, Casey Martin. For the past 3 years, Casey has been driving the type of car I was looking to buy. He was honest and forthcoming about the pros and cons from his experience. I place a lot of value on dealing with companies and people that are trustworthy, technically knowledgeable and competent, and that provide high quality customer service, especially on big ticket items. When I asked Casey to put some numbers together regarding the total cost of the vehicle, the value of my trade-in, and the bottom line, I was extremely surprised to see that Saccucci was passing on to me a $5,000 Honda incentive discount off the MSRP for my new Clarity. That discount never came up in my dealings with other dealerships as I was pricing the very same car with other dealers in RI and MA. All other dealers were asking for the MSRP of $34,790 or close to it. Once I decided I wanted to buy the Clarity, there were a few hurdles to overcome. First, Casey needed to locate a Clarity from another dealer. Saccucci had sold their last one. Within a day he found one. From that point, the Saccucci team was very helpful facilitating the delivery and registration process, complicated by the need to schedule appointments to do in-person business in the MA RMV. Saccucci normally takes care of the registration process, but I wanted to get my new “EV” plate ASAP, which can take up to 2-3 weeks. Once a next-business-day appointment was scheduled, they made it happen covering for staff vacations, time off, etc.. Special thanks to Pat McLaughlin and Shannon, sales consultants, Stephanie, Kellyann, and other back-office staff. Also, special thanks to Luke for a great job introducing me to my new car with a well organized and thorough orientation. I have already referred friends and family to Saccucci for their next car purchase or lease and great customer service. Lenny C. Dartmouth, MA

All I can say is WOW (in the best way) about my recent experience with their service department and collision center. My family moved to Rhode Island in October after living my whole life in the upper Midwest. I found out about Saccucci Honda because I drove by it on the way to my parents house in Middletown. Jason Poston in your service department is a huge asset to the dealership. He has helped me with numerous things from day one, including things like spilled soda making the parking brake sticky to putting on my RI plates to inspecting the underside of the car when I drove over a curb recently. While I was there to get the underside of the car looked at I showed him some damage to the bumper from when a F150 had recently hit my parked car. I had been planning to take it to Quonset because they’re like 1/4 mile from where I live, but when I was in the service department Jason grabbed Michaela from the collision center and showed her the damage. I was dubious that they could repair it just by refinishing the bumper, and so she looked it over. I didn’t notice at all, but Michaela immediately saw that the trunk alignment was off. She reminded me that I’m able to take it anywhere I choose for the repair, so I cancelled my appointment with Quonset. Within a couple weeks they were able to get my car in for repair, and I had a lovely CRV to drive while it was fixed. I dropped my car off on Monday morning, and on Friday I got an email from her that my car was ready. But after that I got a call from USAA saying they found more damage and had to do another inspection. I was so confused! I called Michaela, and she immediately straightened me out. It really was ready. USAA just took their time calling me (they’d been out days prior). It’s a 2017 Civic, so I was SO pleased to see that my car looks good as new. And the inside and outside were beautifully detailed. I was so happy with my experience that I will continue going to Saccucci for all my needs even though my parents moved off the island and it’s a 40 minute drive each way. They’re just that good!

I purchased a new Honda Accord from Saccucci Honda and the experience was top notch. I worked with Sales Consultant Pat McLaughlin and Internet Sales Consultant Eve Lowrimore during my vehicle selection and sale and they both were extremely helpful during the process. I would highly recommend Saccucci Honda to anyone looking to buying a new vehicle.

Mike and his team were excellent to work with. Adam helped set up and walked through the car tech parts when we picked up our new car. Financing was easy and painless. Highly recommend this dealership for any car needs.

Couldn’t be happier with my shopping experience at Saccucci Honda. Given COVID, much of my original communication had to happen via email with Barbara (she’s great). When I came in, the sales team was excellent. They were safe, respected social distance, generous with their time and outlined pricing clearly and when in person I was able to be quick and efficient with the time. Support a RI dealer and Saccucci is my “go to” now. Thanks!

I traveled from Connecticut to Rhode Island because Saccucci Honda offered an excellent price and no hard-sell tactics. I needed to turn in a lease and buy a new vehicle. There were three states involved, as I have moved recently. All was taken care of right there, no DMV headache for me.