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Toyota of Smithfield

(483 reviews)
2024 state dealer award
View 2 awards
2024 state dealer award
2024 consumer dealer award

Reviews

(483 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyota of Smithfield from DealerRater.

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Very pleased with all the assistance we received from

Very pleased with all the assistance we received from Luis of Smithfield Toyota. He was patient, well informed about the cars he was showing us, and not pushy at all. We are so pleased with our ‘new to us’ car and are loving riding in it. Three cheers for Smithfield Toyota!

Very pleased with all the assistance we received from

Very pleased with all the assistance we received from Luis of Smithfield Toyota. He was patient, well informed about the cars he was showing us, and not pushy at all. We are so pleased with our ‘new to us’ car and are loving riding in it. Three cheers for Smithfield Toyota!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Angel Vicente was great to work with!

Angel Vicente was great to work with! He was very communicative while they searched for the vehicle with the exact specs I was looking for. He made sure I was comfortable with the process and answered all of my questions. I would recommend working with Angel to anyone!

Angel Vicente was great to work with!

Angel Vicente was great to work with! He was very communicative while they searched for the vehicle with the exact specs I was looking for. He made sure I was comfortable with the process and answered all of my questions. I would recommend working with Angel to anyone!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Incredible experience!

Incredible experience! Highly recommended! Sales manager Victor and sales consultant Raphael were extremely helpful and pressure free

Incredible experience!

Incredible experience! Highly recommended! Sales manager Victor and sales consultant Raphael were extremely helpful and pressure free

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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It was pleasure buying a car from Smithfield Toyota Nick

It was pleasure buying a car from Smithfield Toyota Nick was a pleasure to work with I would buy from Smithfield Toyota again

It was pleasure buying a car from Smithfield Toyota Nick

It was pleasure buying a car from Smithfield Toyota Nick was a pleasure to work with I would buy from Smithfield Toyota again

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Nick is the BEST!

Nick is the BEST! My second time buying from him and it was effortless! His knowledge and professionalism was top notch! Friendly, curious, attentive! Thanks, Nick! See you in a couple years for an upgrade! 😃

Nick is the BEST!

Nick is the BEST! My second time buying from him and it was effortless! His knowledge and professionalism was top notch! Friendly, curious, attentive! Thanks, Nick! See you in a couple years for an upgrade! 😃

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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The " Sales Representative " Raphael was truly excellent

The " Sales Representative " Raphael was truly excellent !! The entire " Team " was so nice & professional !! Great experience !! The only " flaw " was they gave us a very low " trade -in " value for our car !! We were disappointed but we went through with the new car purchase. !! They have a " Great Team " in place . Thank you .

The " Sales Representative " Raphael was truly excellent

The " Sales Representative " Raphael was truly excellent !! The entire " Team " was so nice & professional !! Great experience !! The only " flaw " was they gave us a very low " trade -in " value for our car !! We were disappointed but we went through with the new car purchase. !! They have a " Great Team " in place . Thank you .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Very comfortable with sales person and finance manager

Very comfortable with sales person and finance manager very good experience overall.. very accommodating and knowledgeable

Very comfortable with sales person and finance manager

Very comfortable with sales person and finance manager very good experience overall.. very accommodating and knowledgeable

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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I visited the dealership for the 1st time if service

I visited the dealership for the 1st time if service since I bought my car. Yasine was the service specialist who assisted me. He was very helpful , knowledgeable, and very professional. With the service department being backed up and my waiting time was longer than expected he was extremely courteous, and fixed the situation. Employees like him make me happy I did business with Toyota of Smithfield. Thank you Yasine. John M.

I visited the dealership for the 1st time if service

I visited the dealership for the 1st time if service since I bought my car. Yasine was the service specialist who assisted me. He was very helpful , knowledgeable, and very professional. With the service department being backed up and my waiting time was longer than expected he was extremely courteous, and fixed the situation. Employees like him make me happy I did business with Toyota of Smithfield. Thank you Yasine. John M.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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My Customer service rep Emily Larsson was very attentive

My Customer service rep Emily Larsson was very attentive and got everything I needed taken care of quickly, even the stuff I forgot to mention during dropoff. I'll be asking for her during my next service appointment.

My Customer service rep Emily Larsson was very attentive

My Customer service rep Emily Larsson was very attentive and got everything I needed taken care of quickly, even the stuff I forgot to mention during dropoff. I'll be asking for her during my next service appointment.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Very well organized, explain things in detail.

Very well organized, explain things in detail. Made me feel I was buying something of value.

Very well organized, explain things in detail.

Very well organized, explain things in detail. Made me feel I was buying something of value.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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