Toyota of Smithfield

Any apprehension that I would typically have when starting a car buying process was put to bed within 5 minutes of being contacted by Imani and setting... up an appointment to meet with Sufian. From the very beginning of the process - I was very comfortable with the dealership.

I bought a used 2019 Nissan Rogue back in January (30,000 miles). Before I took it off the lot, I noticed that the wiring to the rear view mirror wasn't... attached and the interior lights didn't work. I brought it to the attention of the service manager before I left and they scheduled an appointment to get it fixed. At the appointment, they told me that they needed to order a part to fix it and that it might be a couple weeks before it arrives. I called at the start of February and they said it wasn't in yet. I called at the start of March and couldn't get a hold of anyone at the service desk, so I left a message for the manager. I called at the start of April and spoke with someone at the parts desk, who forwarded me to the service manager, who guess what... didn't pick up. I left another message explaining what I was experiencing. No call back. I've spent too many hours trying get in contact with someone for the last 6 months, have left countless messages for the service manager (who I'm not convinced exists at this point) wanting to schedule an appointment to get my interior lights fixed. This is something that should have been taken care of within a month. I don't understand how they can treat a customer who spent $20k on a car at their dealership with this level of neglect. The only reason I'm giving them two stars instead of one, is because the sales agent who helped me was awesome. If you buy a new or used car from here, beware. If something goes wrong, you will have a terrible time trying to get it fixed from this place.

Top notch customer service with Rafael. Knowledgeable about the Sienna, and made sure everything was just right from the time we came in to test drive... to filling up the gas tank at the completion of the sale. Natalie and Ira completed the ease of buying a car at Toyota of Smithfield. Thanks for a great experience!

I worked with Mike Essig and he made the entire car-buying process effortless and enjoyable. Will send my friend and family to see him. Great experience

Found a car I liked there. Three weeks later I am fighting to get my large deposit back. Still waiting for the car; no one does what they said they would... and no one calls me back

I went their today and let me tell you that it was one of the most frustrating experience. I first had an appointment at 445 I wanted to talk about the... possibility of getting a pick up truck. When I arrived I was greeted very friendly. I then waited for 25 min being greeted by the sales person he was nice but was working with another couple. I waited another 10 min. I explained my Situation and he was attentive at first. I said I wanted a pick up truck or another kind of car. It took him 15 Min but He first showed me a 2016 SUV which was basically like the one I have. He found a truck I was sent alone on a test drive which took me 10 min. I came back and he was agin with the couple who were obviously buying. He took 30 more min to come back to me only to say they are working on the numbers. He left another time came back 15 mins later no numbers telling me the truck with out my negative trade value would be like 900 a month which is an insane amount. He then told me about another truck which would be 700. I was kind of taken back by the amount. It was very sudden it also felt like they just didn’t want to sell me the truck. The amount was way out of wack for even me doing the math a 35000 truck on 60 months would be 700 a month for the first truck. He said they were doing it for 72 months which should have been less. They never ran my credit. The thing about it was it was passed closing and it was just like yeah this isn’t going to work. I spent 2 and half hours basically waiting the whole time to be more or less kindly blown off. It’s not the the number didn’t work it was being help by someone who was more Interested in the other couple.

I purchased a vehicle from Toyota of Smithfield (VW Beetle). Though I would be happy with the vehicle if I could drive it, I am severely displeased with... the ongoing process of getting my vehicle's registration. (Sale's date was the 4th of March). All fee's and taxes were all ready paid. It is now June 8th, that's 97 Days. Unacceptable. The shutdown of the state due to covid 19 was 3/28/20, my temporary registration was expired 3/24/20. Not sure what was going on here, but I am more than understanding about the Covid virus shutdown, but it's hard for me to believe that even given the shutdown it would take this long. This is my only mode of transportation and the temporary registration plate is no longer legible. The state of Rhode Island has sent two notices of insurance varification due to the fact that they didn't take "the trade in vehicle's plates off before sending the vehicle to the auction" I have made multiple calls over the last two months to my salesman (Juan), Business manager (Nicole Charbotji), and Sales manager (Natalie Simoneau) to expedite this process with no success. I have also Emailed General manager (John Durrani) a very disappointing email that went unanswered, but did receive a phone call from the General sales manager (Mo Durrani) asking me about an insurance block from the DMV, in which I replied that the ownership of this issue lies with them, and they need to fix this in a timely manner. He agreed, but I have yet to hear back from anyone. Nearing 100 days to get a vehicle registered, is absurd at best, but more importantly if I get pulled over in this vehicle, it will be towed at my expense not theirs. This dealership is branding itself as "peace of mind" unfortunately I don't see this, and I am not going to spread a good word to my friends and family to purchase from this dealership.

I have waited to write this review in hopes that this dealership would contact us. To no avail. Something is seriously wrong with this dealership. ... I purchased a used 2017 Rav 4 at the end of February. The purchase was made on a Saturday afternoon and we purchased a long term warranty along with it. Sunday morning we decided to cancel the warranty. I called and spoke to someone who put me through to the voicemail of our finance person. On Monday I called all day (calls not returned) but was able to reach the finance person at the very end of the day. At that time he told me that the loan had already gone through and he would cancel the policy and the money would come off the loan. In good faith I agreed to this and proceeded with buying the car. On Tuesday we went to pick up the car. The finance person explained that it takes three months for the cancellation to be processed. After a couple of weeks I started to question why it might take so long so I called the main number for Toyota. I was told that there were red flags. It usually takes only a month to be processed and that we should have signed a cancellation agreement. He said that he wasn't sure what happened was illegal but it was unethical. He suggested I call the dealership. I left several clear messages asking for clarification about the three month wait and saying we would come in to sign a cancellation agreement or to sign one that was mailed to us. We never heard back. The Pandemic happened. A few weeks into the pandemic someone from the dealership made a routine call to us to ask how we like the car. I told her the car was great but explained in detail our problem with the warranty and that no one had contacted us. I told her that I felt what occurred was not right and asked if she could have someone call us. No one ever called. At the end of the three months I called Toyota Financial to check on the cancellation. It was NEVER cancelled. We are now out money on the policy. We called to cancel less than 24 hours later and the policy was never cancelled. Not even three months later. The lack of transparency, the absence of calls, the lack of follow through ... all highly unethical and with a complete disregard for us as customers. We have yet to receive a call even in response to a complaint we recently filed with Toyota Customer Service. Proceed with caution if you proceed at all.

I will never buy a Toyota again My fiancé brought in our TRD pro four runner for an oil change and while She was there She was looking at new vehicles... we wanted to get out of our payment so instead of bringing around something used in less money they brought something around that was brand new and more money than we were willing to spend but because she had our daughter with her she wasn’t able to read the fine print and pay attention so meanwhile They were just sunset handing her papers to sign and she came home with a $51,000 truck after we had our other truck down to 35,000 I will never go there again and the second I can get rid of this truck I will

Dealt with the same sales person each time. Feels like family, honest and straightforward. Would not buy a Toyota from any other dealership. Thank you