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2024 state dealer award
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2024 state dealer award
2024 consumer dealer award

Reviews

(487 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyota of Smithfield from DealerRater.

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Joe And Cristian were great .

Joe And Cristian were great . Would recommend all my friends and family here. Thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I visited Toyota of Smithfield today for an oil change

I visited Toyota of Smithfield today for an oil change and to fix a recall. My service advisor was Yasine and he was a pleasure to work with. He was courteous, knowledgeable, and professional ... I would definitely recommend Toyota of Smithfield.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Gyahn was a great help and very personable and

Gyahn was a great help and very personable and professional. He did a great jib

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Working with Sufian was incredibly difficult.

Working with Sufian was incredibly difficult. He doesn't have the best communication skills, and he doesn't keep you filled in I waited 3 weeks before receiving my vehicle. He barely stayed in contact with me and when I told him I had issues with the new car he ignored every single one of my texts and calls. I stated multiple times to him the same day I received the car that there was some issues.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
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The salespeople are very nice.

The salespeople are very nice. Also informative about the different model options, and the cost when an option is available to add to a less expensive model, making comparisons easy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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The sales rep at this dealership named Luis was

The sales rep at this dealership named Luis was professional, polite and courteous throughout the entire process. I wouid highly recommend- if you are looking to buy a Toyota to ask for him specifically.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Wonderful experience with Angel and Gyahn very personable

Wonderful experience with Angel and Gyahn very personable and so glad we weren't there for hours 😊

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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I had a great experience while buying a car with Angel!

I had a great experience while buying a car with Angel! He made the experience very easy and was always open to answering any questions I had! He was patient, kind, and someone I would definitely trust in recommending to others! Overall, a wonderful experience!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Amaya is awesome !

Amaya is awesome !! When calling or going Smithfield Toyota regarding a new car ask for her. She explained their process in great detail, was very patient and always had our test cars ready to go when we arrived. She even had a small scrape repaired before our test drive. No pressure at all.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Gyahn was the salesman I worked with.

Gyahn was the salesman I worked with. He was not pushy at all and was very helpful. Mike the manager came over to help and was very kind and understanding. I also worked with Sam in finance, who was very knowledgeable and friendly. I will definitely refer all family/friends to this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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