McGrath Honda in Elgin

I have nothing but good things to say about this dealership so far (I've only had my car for 6 months). It was easy to schedule an appointment and they were able to repair a small chip in my windshield while I was there.

Empty Promises and Wasted Time: I contacted this dealership to ask about the Honda Prologue, and that turned out to be a major mistake. Their sales team immediately began calling me multiple times, promising they’d match any offer I received from another dealer if I sent it to them. After I shared the competing quote, they confirmed they could match it. I even called again to double-check, and their representative assured me there would be no surprises and that they were transparent. Based on that, I drove an hour and a half to meet them. When I arrived, I waited over 40 minutes before anyone spoke to me. Finally, a floor representative acknowledged the quote I had sent—only to inform me that they didn’t have any cars available. No prior notice, no apology, just a complete reversal of everything they had promised. This experience felt like a bait-and-switch tactic. It’s a textbook example of a dealership that prioritizes profit over integrity. If you’re looking for honesty and reliability, I’d strongly recommend looking elsewhere.

Empty Promises and Wasted Time: I contacted this dealership to ask about the Honda Prologue, and that turned out to be a major mistake. Their sales team immediately began calling me multiple times, promising they’d match any offer I received from another dealer if I sent it to them. After I shared the competing quote, they confirmed they could match it. I even called again to double-check, and their representative assured me there would be no surprises and that they were transparent. Based on that, I drove an hour and a half to meet them. When I arrived, I waited over 40 minutes before anyone spoke to me. Finally, a floor representative acknowledged the quote I had sent—only to inform me that they didn’t have any cars available. No prior notice, no apology, just a complete reversal of everything they had promised. This experience felt like a bait-and-switch tactic. It’s a textbook example of a dealership that prioritizes profit over integrity. If you’re looking for honesty and reliability, I’d strongly recommend looking elsewhere.

I originally came in for service, but a repeat mechanical breakdown that should have been recalled by Honda corporate 1.5 years ago turned into an astronomical repair quote. Luis was able to work with me and Honda management to get me into a new HRV. He was able to turn a bad experience into a very positive one. Working with the Finance department was also very positive - very professional and pleasant.

Jay was very professional and not pushy at all with his own agenda. Went home happy.

EXCELLENT customer service, help and professionalism by Shpend, David and Daniel at McGrath Honda Dealer.

Amazing staff. Always Super friendly. Will continue to come back for any needs. Thank you.

Great service. Great information and education. An overall wonderful experience. I appreciated them very much

Excelent attention, very Kind and professional by the Advisor Jerry Nepermann,.he helped me and listened to me about the service I wanted for my CR V. Tank you Jerry.

Omar did a fantastic job. Explained everything and was very patient. We are very happy and he gave us a very good deal