Top Notch Tim . L.
Has Always delivered see for your self. You will return again and again. I can not say enough. But it. is time for me to move on .
It was easy to schedule regular maintenance service on the website. When I arrived the customer service was excellent - they handled everything while I had a coffee and played on my phone . I will continue to have my Lexus services performed here . Thanks to all for a seamless experience !
My service tech Tim is the best, I highly recomm
Tim and the crew are great and timely. They explain clearly the work that needs to be done and are thorough and not pushy. I would definitely recommend them for service needs.
Great Experience! Hassle free car buying the way it should be. Joe, Mike and the rest of the team did an awesome job. I would highly recommend this dealership.
new key and recall for dashboard
They inform me what is going to be cost they also checked entire car if everything is ok. The best service I was so far in.
Excellent customer service
Dino was very friendly on the phone. I liked that they also had a text option when I was not able to answer the calls. The two service reps I dealt with that picked up and dropped off my car were also very friendly and helpful. I appreciate the pick up service for the car because I am at home with three little ones and it made my life much easier servicing the car this way. They also answered the extra questions we had and we spoke to a sales rep Mark Malak who was also friendly and informative.
Service is 5 stars
I’ve always been extremely satisfied with the time spent at this dealership. The service team was very attentive and my wait time was unbelievably fast. Not sure why complimentary coffee wasn’t available this time for my early Saturday morning appointment like it usually is. I settled for hot tea instead.
I took my 2009 lexus isf with 33000k perfect condition for an air bag recall and transmission fluid flush, after getting my car back I noticed scraches all over my car and under my front bumper, on my rear bumper and my hood, all over like I said before, my car was driven for 22miles ( assume joy riding) super unhappy with the service, I took my car to chicago auto pros to see what can be done about it, some scraches are to deep to be buffed out, super unprofessional service, I'm disappointed that those things happened at supposedly good dealerships.😢 I wonder if they even change my transmission fluid, don't let them work on your car, trust me.
GREAT Lexus service department
I have had my car serviced at different Lexus dealerships located in the NW suburbs. Sometimes I would be left waiting for the service advisor for 20 minutes or more. Not so with this dealership. McGrath service is far above the others. Car delivery after service was performed within Service Advisors time frame. Keep up the good work!
70k mile service
This was my first time ever coming here and I must say everybody was so nice and informative. Casey was very knowledgeable and helpful. He explained everything that was happening and made sure he Answered every question I had. Thank you McGrath Lexus of westmont