Autohaus on Edens Hours
Housed in a new, state-of-the-art facility, Autohaus on Edens is located in Northbrook, IL. We provide an unparalleled customer experience geared to make your ownership of the finest automobile in the world even more special. The moment you walk into our showroom you'll note the attention to detail. The service. The fact that we listen to you, not the other way around.
Our commitment to you is reflected in every facet- sales, service, finance and management strive to be creative, flexible and accomodating.
Power Steering Service
Coolant System Service
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After long delays in getting proper parts, it was very easy to set the appointment for the recall. at the same time they performed an inspection on various... operating points and clearly explained any issues. They accommodated me in taking me to the commuter train and then picking me up at the end of the day, using Lyft, which worked well.
Simply amazing experience and above the rest. Very professional and I would recommend it without thinking twice. They provide a truly MErcedes Benz service... we as customers expect from a brand that is #1 in the world. Alex George was our sales person and he was very knowledgeable, patient and professional. Explained everything we needed to know about the car. The whole process was fast and great. Financing was done in minutes.
We have been driving MB cars since 2002 and always look to Autohaus first for buying/servicing our cars. My first encounter was when I had a 2002 ML that... I was looking at upgrading. The Benz dealership closest to my house started playing the typical slimy car sales games...low ball trade-in, salesman running back & forth to the sales manager, trying to convince me the sticker price was their cost, etc... We left there & went to 3 other Benz dealerships. Autohaus played it straight and earned my business: reasonable trade-in, minimal haggle games on the new car and no funny business on the finance end (except for trying to get me to purchase wheel warranty). That purchase got me in the door as a customer, their service department and loaner car program have sealed the deal to keep me as a loyal customer from that point on. Gary Lombardi takes care of me every time I need to come in, no matter if it is a warranty issue or a paid service. He's one of the best service people I have ever met. Over the years I have talked with some of the other service people as well. All are highly professional and are 100% on their game with taking care of customers. I have since purchased/leased 6 total cars from them. I will be looking for Benz #7 in a couple of months and they will be my first stop. I always shop the price to keep them honest, but have yet to be let down. Needless to say, I don't shop them too hard any more. Keep up the good work guys. By the way, I'm in Barrington, but drive over 30 min out of my way just to deal with Autohaus. Their service department is that good!
Tim: Thank you for your recent review. We appreciate your willingness to share your feedback for others to read. Customer satisfaction is key to us an...d we are glad that we have delivered that to you over the years! Again, thank you for your positive feedback and your kind words about Gary and our other staff. We look forward assisting you in the years to come. -Mark Tames -General Manager- Autohaus On Edens-847-272-7900- email@example.com
I had a problem with a door seal on the drivers side on a two yr old gla. There was enough wear so that Mercedes would reject a warranty claim. But the... dealership covered it as I goodwill courtesy.
From the moment you pull into the service area, till you pull out, you are met with people who really care about your driving experience. Their enthusiasm... is met with the highest levels of technical expertise. Simply put, they are the very best!
Whenever I have an issue with my car, I am treated very nice. Prem is a pleasure to work with. Nick Mantis sold me my car and always knows when I'm... coming, sends me an email and he usually stops by the service station to say "hi". It's the little things that mean a lot. Great staff!!!
Great service love coming to this dealership I am doing it for the last 40 years. Ken Dunaway always takes good care of me and his customers.
I was pleased as always with the professional and prompt and competent service They fixed my tire. Ken is top notch to deal with Thank you
I love taking my car to this location for service. They are always friendly and thorough. They get you in and out in a timely manner.
Love the service team! Ed Garcia is the best (and the reason we have bought 3 Mercedes from you). Everybody is super friendly, they explain everything... that they are doing to the car and always do their best to get me in and out as quickly as possible.