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Autohaus on Edens

4.7 out of 5 4.7
Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 7:30 AM - 7:00 PM

Autohaus on Edens Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 7:00 PM

Tuesday

7:30 AM - 7:00 PM

Wednesday

7:30 AM - 7:00 PM

Thursday

7:30 AM - 7:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

8:00 AM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since November 2001

Housed in a new, state-of-the-art facility, Autohaus on Edens is located in Northbrook, IL. We provide an unparalleled customer experience geared to make your ownership of the finest automobile in the world even more special. The moment you walk into our showroom you'll note the attention to detail. The service. The fact that we listen to you, not the other way around.

...



Our commitment to you is reflected in every facet- sales, service, finance and management strive to be creative, flexible and accomodating.

Service

Tire Rotation

$49

Power Steering Service

$190

Coolant System Service

$199.95

Transmission Service

$454.65

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.7 out of 5 4.7
695 lifetime reviews. Includes reviews of Autohaus on Edens from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    November 8, 2019

    After long delays in getting proper parts, it was very easy to set the appointment for the recall. at the same time they performed an inspection on various... operating points and clearly explained any issues. They accommodated me in taking me to the commuter train and then picking me up at the end of the day, using Lyft, which worked well.

    Not Applicable
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    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Ken Dunaway

    Service Advisor

    (4.9) 116 reviews

  • 5.0 out of 5
    November 7, 2019

    Simply amazing experience and above the rest. Very professional and I would recommend it without thinking twice. They provide a truly MErcedes Benz service... we as customers expect from a brand that is #1 in the world. Alex George was our sales person and he was very knowledgeable, patient and professional. Explained everything we needed to know about the car. The whole process was fast and great. Financing was done in minutes.

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Alex George

    Sales Consultant

    (5.0) 5 reviews

    Mary Costello

    Finance Manager

    (4.8) 44 reviews

  • February 22, 2016

    We have been driving MB cars since 2002 and always look to Autohaus first for buying/servicing our cars. My first encounter was when I had a 2002 ML that... I was looking at upgrading. The Benz dealership closest to my house started playing the typical slimy car sales games...low ball trade-in, salesman running back & forth to the sales manager, trying to convince me the sticker price was their cost, etc... We left there & went to 3 other Benz dealerships. Autohaus played it straight and earned my business: reasonable trade-in, minimal haggle games on the new car and no funny business on the finance end (except for trying to get me to purchase wheel warranty). That purchase got me in the door as a customer, their service department and loaner car program have sealed the deal to keep me as a loyal customer from that point on. Gary Lombardi takes care of me every time I need to come in, no matter if it is a warranty issue or a paid service. He's one of the best service people I have ever met. Over the years I have talked with some of the other service people as well. All are highly professional and are 100% on their game with taking care of customers. I have since purchased/leased 6 total cars from them. I will be looking for Benz #7 in a couple of months and they will be my first stop. I always shop the price to keep them honest, but have yet to be let down. Needless to say, I don't shop them too hard any more. Keep up the good work guys. By the way, I'm in Barrington, but drive over 30 min out of my way just to deal with Autohaus. Their service department is that good!

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    4.0 out of 5
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    4.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Tim: Thank you for your recent review. We appreciate your willingness to share your feedback for others to read. Customer satisfaction is key to us an...d we are glad that we have delivered that to you over the years! Again, thank you for your positive feedback and your kind words about Gary and our other staff. We look forward assisting you in the years to come. -Mark Tames -General Manager- Autohaus On Edens-847-272-7900- mtames@aoemb.net

  • 5.0 out of 5
    November 6, 2019

    I had a problem with a door seal on the drivers side on a two yr old gla. There was enough wear so that Mercedes would reject a warranty claim. But the... dealership covered it as I goodwill courtesy.

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
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    Not Applicable
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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 6, 2019

    From the moment you pull into the service area, till you pull out, you are met with people who really care about your driving experience. Their enthusiasm... is met with the highest levels of technical expertise. Simply put, they are the very best!

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Eddie Garcia

    Service Advisor

    (4.8) 114 reviews

    Cindi Link

    Service Coordinator

    (4.9) 78 reviews

  • 5.0 out of 5
    November 5, 2019

    Whenever I have an issue with my car, I am treated very nice. Prem is a pleasure to work with. Nick Mantis sold me my car and always knows when I'm... coming, sends me an email and he usually stops by the service station to say "hi". It's the little things that mean a lot. Great staff!!!

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Prem Parikh

    Service Advisor

    (4.8) 94 reviews

    Nicholas Maniatis

    Sales Consultant

    (5.0) 41 reviews

  • 5.0 out of 5
    November 5, 2019

    Great service love coming to this dealership I am doing it for the last 40 years. Ken Dunaway always takes good care of me and his customers.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Ken Dunaway

    Service Advisor

    (4.9) 116 reviews

  • 5.0 out of 5
    November 4, 2019

    I was pleased as always with the professional and prompt and competent service They fixed my tire. Ken is top notch to deal with Thank you

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Ken Dunaway

    Service Advisor

    (4.9) 116 reviews

  • 5.0 out of 5
    November 1, 2019

    I love taking my car to this location for service. They are always friendly and thorough. They get you in and out in a timely manner.

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    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Tom Lood

    Service Advisor

    (4.8) 126 reviews

    Cindi Link

    Service Coordinator

    (4.9) 78 reviews

  • 5.0 out of 5
    November 1, 2019

    Love the service team! Ed Garcia is the best (and the reason we have bought 3 Mercedes from you). Everybody is super friendly, they explain everything... that they are doing to the car and always do their best to get me in and out as quickly as possible.

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Eddie Garcia

    Service Advisor

    (4.8) 114 reviews

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