Autohaus on Edens Mercedes-Benz

Had service b done, and the mechanic never adjusted the tire pressure on my tires, which is supposed to be done. Also, my car was sitting outside for 15 minutes when the service was completed. I had to go up to the service agent and ask if it was ready. He should have let me know when it was ready. Not a great first impression.

So kind and thorough ensuring I didn’t have a nail in my tire! Your ability to my car on a rack and do a soap test went beyond giving me the confidence to continue driving on my long trip. Thank you ahmazing team! Greatly appreciative.

Ryan takes very good care of me. He can always give a quick diagnosis of my issue and an accurate estimate for resolution time. Ryan gives the type of service that keeps customers buying cars for many years.

They were very professional and very courteous. Organized and provided us with helpful information to make our purchase decision easier.

Really helpful and accommodating .. we bought the vehicle from out of state and everything went incredibly smooth!

Ryan has been my Service "guy" since I bought my Mercedes 3 years ago. Whenever I need help, he's my "go to" guy. He is efficient, knowledgeable and helpful. I can call or text him about anything that has to do with my car and he gets back to me with the answer; calmly and assuredly giving me the information I need. I just recently had a flat tire and he told me that I needed to have the car towed in and asked if I needed a service to get me to Autohaus. Once there he had everything taken car. I feel supported and welcomed.

Nadim was great. Not sure if and how windshield chip was repaired. It looks and feels the same to me.

Professionalism, great , knowledgeable and stright . Drove all the way from oklahoma to purchase my Mercedes-Benz

Nedim Omeragic was very professional and helpful. Service was completed on time. Highly recommend Autohaus!

This minor service call represents the second consecutive time where I left there dissapponted after dropping off my car. In both situations, I attempted to wait for the car, but service representatives suggested it best I take a rental as "it might take 3-4 days" for the car to be diagnosed and repaired. I don't understand the logic of making a reservation to drop off the car. I understand that Autohaus is busy. That's great for your business, but you can't say your busier than your customers. There is logic behind the day I make a reservation. I travel extensively, and am trying to fit maintenance between travels. I don't have the luxury of returning the rental "whenever you decide to look at the car and perform the work." Silly for you to even assume that as you have a $50,000 asset sitting in my driveway that could serve your other customers. This is the second consecutive time I scheduled basic work only for the work to be performed a different day than the "drop off reservation." Very silly, very uncustomer centric. Not sure why I even bother. In retrospect the work was completed in both cases at a reasonable price, but the angst of not knowing how much and when the work will be completed is my "take away."