Reviews
They do a great job with service.
They do a great job with service. Helpful service personnel and good at communication. Speed of service is excellent.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
John and the rest of the service team do a great job
John and the rest of the service team do a great job providing consistent service and communication.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Prompt and thorough service with excellent communication
Prompt and thorough service with excellent communication by Tom Lood. I shouldn’t be too surprised that a 5 year-old car needed more than Service A and that it all cost quite a few bucks. It was also very helpful to be given a ride back and forth from the dealership while the work was being done.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
I have nothing negative to say about John Morsy—he has
I have nothing negative to say about John Morsy—he has been very helpful and understanding throughout the process. However, I would not feel comfortable recommending the dealership at this time. My car has been at the dealership for several weeks, and unfortunately, the original issue remains unresolved. It began with a repair to the sunroof, which had rarely been used but had already failed. Since that repair, I’ve experienced a persistent rattling noise from the headliner that has not been fixed. I was told this noise is "normal" and comparable to other vehicles, but if that’s truly the case, it raises serious concerns about the quality standards of Mercedes-Benz. If a vehicle begins rattling after just three years of ownership, it’s hard to justify considering it a luxury brand.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Everything was just excelent!
Everything was just excelent! Oleg is my favorite sales person. Thanks a lot, Alex T
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with Oleg. Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us. Thanks again for your valuable input!
Tom LOOD is the absolute best.
Tom LOOD is the absolute best. He was in constant contact throughout the entire process.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with Tom. Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us. Thanks again for your valuable input!
Carlos was amazing!
Carlos was amazing! He worked with us since the begging of the process and found the perfect car for us! An amazing sales person, he listened to our needs and went above and beyond!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with Carlos. Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us. Thanks again for your valuable input!
As always, great service and a pleasure to work with
As always, great service and a pleasure to work with Fabian. I was in and out with my loaner in just a few minutes!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with Fabian. Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us. Thanks again for your valuable input!
Great service and care.
Great service and care. Fast convenient and very helpful. Love my glc. Carlos did a great job. Helpful and understanding of the situation.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience . Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us. Thanks again for your valuable input!
Service from autohouse dealer was great.
Service from autohouse dealer was great. Carlos made it so easy! Love my new car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for taking the time to complete our survey! We're thrilled to hear that you had a positive experience with Carlos. Your feedback means a lot to us and helps us continue to improve. We appreciate your support and are committed to providing the best possible experience for all of our customers. If you have any further suggestions or comments, feel free to share them with us.