Reviews
Write a reviewSelling cars over sticker price shouldn't be a common
Selling cars over sticker price shouldn't be a common practice for dealerships. I hope manufacturers put an end to this practice.
Selling cars over sticker price shouldn't be a common
Selling cars over sticker price shouldn't be a common practice for dealerships. I hope manufacturers put an end to this practice.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Lied and then charged me for nothing
I called and got a quote for a window regulator. The quote was for a 200$ part and 2 hours of labor. Then, they called me to tell me it would be over 2000 dollars for the job after i drove 2 hours to get the car there. After i said not o do any work, they still charged me 96$ for their "time" What a rip off.
Lied and then charged me for nothing
I called and got a quote for a window regulator. The quote was for a 200$ part and 2 hours of labor. Then, they called me to tell me it would be over 2000 dollars for the job after i drove 2 hours to get the car there. After i said not o do any work, they still charged me 96$ for their "time" What a rip off.
- Customer service 3.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Best Service Ever -
I bought my first car from Morong Brunswick in 2012. No high pressure, simple process and they found the exact color and model I wanted, including finding a manual). So that was nice, and the easiest new car transaction of my life. But what makes Morong Rock Star level is the incredible and amazing service department. They are thoughtful and responsive. They have never tried to up-sell or push stuff I didn't need. I appreciate the honesty and candor of the service people and the importance they put on getting things right and making sure the customer is happy. I highly recommend the service department at Mornong - Brunswick.
Best Service Ever -
I bought my first car from Morong Brunswick in 2012. No high pressure, simple process and they found the exact color and model I wanted, including finding a manual). So that was nice, and the easiest new car transaction of my life. But what makes Morong Rock Star level is the incredible and amazing service department. They are thoughtful and responsive. They have never tried to up-sell or push stuff I didn't need. I appreciate the honesty and candor of the service people and the importance they put on getting things right and making sure the customer is happy. I highly recommend the service department at Mornong - Brunswick.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Awesome experience, thank you Stan, Charlie, Matt
Great place to buy your next vehicle friendly and no pressure atmosphere we love our new used blue ford explorer and financing was a breeze
Awesome experience, thank you Stan, Charlie, Matt
Great place to buy your next vehicle friendly and no pressure atmosphere we love our new used blue ford explorer and financing was a breeze
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Friendly and straightforward sales
The staff was knowledgable and helpful. There was no high pressure sales push and I was treated with respect. When I wanted a variation they did not have on the lot they were prompt in finding just what I needed. My questions were answered in a straightforward way and the best financing was suggested which proved to actually be the best. I am hopeful that when I need service in the future the service department will be just as responsive.
Friendly and straightforward sales
The staff was knowledgable and helpful. There was no high pressure sales push and I was treated with respect. When I wanted a variation they did not have on the lot they were prompt in finding just what I needed. My questions were answered in a straightforward way and the best financing was suggested which proved to actually be the best. I am hopeful that when I need service in the future the service department will be just as responsive.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Above and beyond expectations.
I'd already given a positive review of the great used car buying experience at Morong's, no pressure, informative, helpful sales staff. What now warrants additional praise is how they provided customer support when we realized a problem with the air conditioner that they diagnosed and repaired 2 months after the purchase. We couldn't be happier with a dealer.
Above and beyond expectations.
I'd already given a positive review of the great used car buying experience at Morong's, no pressure, informative, helpful sales staff. What now warrants additional praise is how they provided customer support when we realized a problem with the air conditioner that they diagnosed and repaired 2 months after the purchase. We couldn't be happier with a dealer.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Always satisfied at Morong
The staff at Morong are not only knowledgeable and awesome to assist with car buying, but they're hilarious too! I have been going there for years and would 100% recommend them!!
Always satisfied at Morong
The staff at Morong are not only knowledgeable and awesome to assist with car buying, but they're hilarious too! I have been going there for years and would 100% recommend them!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Nice place to do business
The people at Morong are not only responsive when selling you the car, but really take care of you later if you have questions and take your concerns seriously even when the might be found to be trivial later. I think I paid a fair price when I bought the car and ever since their service department has made it easy to keep on top of maintenance. Appointments are easy to get , things are explained , loaners are available and things are done on time. It is well worth the price.
Nice place to do business
The people at Morong are not only responsive when selling you the car, but really take care of you later if you have questions and take your concerns seriously even when the might be found to be trivial later. I think I paid a fair price when I bought the car and ever since their service department has made it easy to keep on top of maintenance. Appointments are easy to get , things are explained , loaners are available and things are done on time. It is well worth the price.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Totally satisfied
I got a good deal -- good price for my old car and a reasonable leasing cost -- at Morong ; the little service that was required thereafter was perfect. And the folks there are very pleasant.
Totally satisfied
I got a good deal -- good price for my old car and a reasonable leasing cost -- at Morong ; the little service that was required thereafter was perfect. And the folks there are very pleasant.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Excellent staff
I purchased a VW Beetle years ago and returned last year for the new model. My primary reason to return to Morong was the staff / helpful, knowledgeable, and caring.
Excellent staff
I purchased a VW Beetle years ago and returned last year for the new model. My primary reason to return to Morong was the staff / helpful, knowledgeable, and caring.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair