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Berlin City Toyota Lexus of Portland

(1,560 reviews)
Visit Berlin City Toyota Lexus of Portland
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–6:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–6:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2019 state dealer award
View 4 awards
2019 state dealer award 2018 state dealer award
2019 consumer dealer award 2018 consumer dealer award

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New (207) 560-9043 (207) 560-9043
Used (207) 560-9044 (207) 560-9044
Service (207) 560-9047 (207) 560-9047

Inventory

See all 327 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since October 2012.
In Berlin City, we’re on a mission to completely reinvent the way you think about buying a vehicle. For too long, the process has been conceived as difficult and stressful, while in reality, it’s supposed to be fun and rewarding from start to finish. You’ve worked hard to own a new vehicle. So now that you’re in Berlin City, trust us when we say everything’s going to be easier from here on out. You’ll work with genuine human beings, you’ll find the best exclusive prices, and you’ll end up in your dream ride without any speed bumps.
Berlin City = Easy

Service center

Phone number (207) 560-9047

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed

Meet our employees

Jeff Bishop headshot
Jeff Bishop
Service Advisor
(28 reviews)
Eric Bshara headshot
Eric Bshara
Sales Consultant
(3 reviews)
Joseph Reynolds headshot
Joseph Reynolds
Finance Manager
(5 reviews)
Keegan Newman headshot
Keegan Newman
Sales Manager
(2 reviews)
Peter Thibault headshot
Peter Thibault
Toyota Sales Consultant
(5 reviews)
Daniel Weldon headshot
Daniel Weldon
Toyota Sales Consultant
(2 reviews)
Brady Blackman headshot
Brady Blackman
General Sales Manager
(1 review)
Craig McCauley headshot
Craig McCauley
Toyota Sales Consultant
(4 reviews)
Sam Sharif headshot
Sam Sharif
Toyota Sales Consultant
(1 review)
Cameron Berry headshot
Cameron Berry
Service Dispatcher
Nicholas Browning headshot
Nicholas Browning
Service Director
Aaron Casey headshot
Aaron Casey
Toyota Sales Consultant
Adam Cheever headshot
Adam Cheever
Lexus Sales Consultant
Corey Dubuc headshot
Corey Dubuc
Toyota Sales Consultant
Adrianna Dumond headshot
Adrianna Dumond
Toyota Express Service Advisor
Peter Farragher headshot
Peter Farragher
Toyota Express Service Advisor
(1 review)
Glenn Gaitor headshot
Glenn Gaitor
Lexus Sales Consultant
Jeff Gillette headshot
Jeff Gillette
Parts Assistant Manager
Kyle Hebert headshot
Kyle Hebert
Toyota Service Advisor
Flip Howard headshot
Flip Howard
Parts Manager
Kelvin Huynh headshot
Kelvin Huynh
Toyota Sales Consultant
Jeff JRodgrigue@berlincit headshot
Jeff JRodgrigue@berlincit
Toyota Service Advisor
Dan Kahn headshot
Dan Kahn
Lexus General Sales Manager
Colin Kimball headshot
Colin Kimball
Toyota Sales Consultant
Kelsie Kimball headshot
Kelsie Kimball
Toyota Sales Consultant
Rachel King headshot
Rachel King
Toyota Sales Consultant
Ben Krauter headshot
Ben Krauter
Assistant Toyota Service Manager
(1 review)
Luis Lassu headshot
Luis Lassu
Toyota Sales Consultant
Noah Logan headshot
Noah Logan
Toyota Express Service Advisor
(1 review)
Courtney Merrill headshot
Courtney Merrill
Lexus Assistant Service Manager
Timmy Nguyen headshot
Timmy Nguyen
Lexus Sales Consultant
Britanee Nouchanthavong headshot
Britanee Nouchanthavong
Toyota Service Advisor
(1 review)
Justin Perry headshot
Justin Perry
Toyota Sales Consultant
Peter Roy headshot
Peter Roy
Parts Director
Tim Thomas headshot
Tim Thomas
Sales Manager
Tim Tierney headshot
Tim Tierney
Toyota Rental Manager
Jennifer Towers headshot
Jennifer Towers
Lexus Sales Consultant

Reviews

(1,560 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Berlin City Toyota Lexus of Portland from DealerRater.

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I had one tire repaired and I was charged $47.

I had one tire repaired and I was charged $47.99 for shop supplies which was a lot for one tire repair job.

I had one tire repaired and I was charged $47.

I had one tire repaired and I was charged $47.99 for shop supplies which was a lot for one tire repair job.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
Worked with:
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They provided prompt and friendly service with service

They provided prompt and friendly service with service coupons and free wash offsite an additional benefit

They provided prompt and friendly service with service

They provided prompt and friendly service with service coupons and free wash offsite an additional benefit

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
Worked with:
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For the first time in many years, the service department

For the first time in many years, the service department performed in an exceptional manner with minimal waiting time. I was planning to have my service done after my warranty period lapsed later this year at another service facility. I've felt over the last few years that the wait times were unacceptable (3-4 hours) for routine maintenance. I just hope that this last experience was not an aberration. Anyway, congratulations if you have all made a commitment to improve the service time. Next visit will tell.

For the first time in many years, the service department

For the first time in many years, the service department performed in an exceptional manner with minimal waiting time. I was planning to have my service done after my warranty period lapsed later this year at another service facility. I've felt over the last few years that the wait times were unacceptable (3-4 hours) for routine maintenance. I just hope that this last experience was not an aberration. Anyway, congratulations if you have all made a commitment to improve the service time. Next visit will tell.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Customer service by the rep was good.

Customer service by the rep was good. Benjamin. But they put the wrong rear wiper blade on my son’s car. Obviously didn’t test drive it because it was the wrong size and he needed to go back again to the dealership today to get the correct blade.

Customer service by the rep was good.

Customer service by the rep was good. Benjamin. But they put the wrong rear wiper blade on my son’s car. Obviously didn’t test drive it because it was the wrong size and he needed to go back again to the dealership today to get the correct blade.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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All of your sales and service people do a great job at

All of your sales and service people do a great job at Toyota. Our 2007 Corolla is still running well, and we really enjoy our plug-in Prius Hybrid car which we also purchased from you people. Again, thanks for all that you do.

All of your sales and service people do a great job at

All of your sales and service people do a great job at Toyota. Our 2007 Corolla is still running well, and we really enjoy our plug-in Prius Hybrid car which we also purchased from you people. Again, thanks for all that you do.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
Worked with:
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Dealer response

Hello Steven, Thank you for your continued business. We appreciate you sharing your experience with us and we look forward to seeing you again.

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Came back to pick up my car after 6pm and the service

Came back to pick up my car after 6pm and the service area was closed! Britanee had her backpack on a was leaving and stopped to find keys and help me! Also a gentleman from sales also helped me find service. Thank you both. The repairs/maintenance were also completed to my request.

Came back to pick up my car after 6pm and the service

Came back to pick up my car after 6pm and the service area was closed! Britanee had her backpack on a was leaving and stopped to find keys and help me! Also a gentleman from sales also helped me find service. Thank you both. The repairs/maintenance were also completed to my request.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello Denise, Thank you for your business. We appreciate you sharing your experience with us and hope to see you again.

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I was early for my appointment but my car was received

I was early for my appointment but my car was received and workedvon inmediately!! I was greeted really warmly for everyone I encounter and Peter kept me informed about progress of my car work!! Thank you Peter and everybody involved

I was early for my appointment but my car was received

I was early for my appointment but my car was received and workedvon inmediately!! I was greeted really warmly for everyone I encounter and Peter kept me informed about progress of my car work!! Thank you Peter and everybody involved

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
Worked with:
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Dealer response

Hello Diana, Thank you for your service business. We appreciate you taking the time to share your experience with us and we will be sure to recognize Peter for his efforts.

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Peter Thibault awesome sales rep to work with made me

Peter Thibault awesome sales rep to work with made me feel comfortable and confident with purchasing 2020 ford ranger A pleasurable experience

Peter Thibault awesome sales rep to work with made me

Peter Thibault awesome sales rep to work with made me feel comfortable and confident with purchasing 2020 ford ranger A pleasurable experience

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Hello Leoyacka, Thank you for your business. We appreciate you taking the time to share your experience with us and hope you are loving your new truck.

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Made an appt to go try out the car got there was told to

Made an appt to go try out the car got there was told to wait 15 min…15 min later came and told me car was someplace else getting a dent taking out. They wasted my time I left!!?

Made an appt to go try out the car got there was told to

Made an appt to go try out the car got there was told to wait 15 min…15 min later came and told me car was someplace else getting a dent taking out. They wasted my time I left!!?

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
Worked with:
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Dealer response

Hello Suzie, Thank you for taking the time to reach out. We apologize that the vehicle was not ready for your appointment and realize your time is valuable. We do value your potential business and want to make this right. Please feel free to reach out at your convenience to EJohnson@berlincity.com or call me at 207-482-6210. My name is Eric Johnson, I am the General Manager and can help.

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Professional knowledgeable staff my sales rep Glenn

Professional knowledgeable staff my sales rep Glenn Gaitor provided five star customer experience! Would highly recommend this dealership.

Professional knowledgeable staff my sales rep Glenn

Professional knowledgeable staff my sales rep Glenn Gaitor provided five star customer experience! Would highly recommend this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Hello Guy, Thank you for sharing your experience with us. We will be sure to share your feedback with Glenn.

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