Berlin City Toyota Lexus of Portland

Overall great visit and wait time very reasonable Peter is great guy and very helpful!

I have been dealing with Melanie Larcombe at Berlin City Toyota for about eight years and have bought five vehicles for various family members. Melanie has been super to deal with and knows my preferences. She is respectful of my time and bends over backwards to accommodate my needs. I enjoy my interactions with Melanie and recommend her to clients and friends as well as family members.

Finally got someone to listen to me about my continual tire dash light on after 4 years.. Must thank to Marie Tan and Kirt in the service department for their super help in fixing this problem.. They both are super reps. of the company.. My only complaint is it took 4 years.. Service order writers never listened.. They need lession in listening to the customer..

Jeff Rodrigue did a great job as always we work well together and always have!

I had one tire repaired and I was charged $47.99 for shop supplies which was a lot for one tire repair job.

They provided prompt and friendly service with service coupons and free wash offsite an additional benefit

For the first time in many years, the service department performed in an exceptional manner with minimal waiting time. I was planning to have my service done after my warranty period lapsed later this year at another service facility. I've felt over the last few years that the wait times were unacceptable (3-4 hours) for routine maintenance. I just hope that this last experience was not an aberration. Anyway, congratulations if you have all made a commitment to improve the service time. Next visit will tell.

Customer service by the rep was good. Benjamin. But they put the wrong rear wiper blade on my son’s car. Obviously didn’t test drive it because it was the wrong size and he needed to go back again to the dealership today to get the correct blade.

All of your sales and service people do a great job at Toyota. Our 2007 Corolla is still running well, and we really enjoy our plug-in Prius Hybrid car which we also purchased from you people. Again, thanks for all that you do.

Came back to pick up my car after 6pm and the service area was closed! Britanee had her backpack on a was leaving and stopped to find keys and help me! Also a gentleman from sales also helped me find service. Thank you both. The repairs/maintenance were also completed to my request.