Berlin City Toyota Lexus

This is my second time purchasing a Tacoma from Berlin City Auto Group, and when the say easy they mean easy. I couldn’t have been more pleased with the whole experience. A special shout out to Brent Weldon, Tim Brown and Steve Wilson

This has to be the worst service department I have ever visited. The service advisor was very aggressive and dismissive. I guess I should not have shared with him that I was going to recommend that my daughter stop bringing her Highlander to the dealership for service, because at that point his physical posture, sarcastic response and facial expressions made it very evident the situation could escalate out of control. We will never use this dealership again.

Truly awful service. Really nasty sales manager. Wow was I surprised and disappointed. I was really thinking that Toyota / Lexus would have high quality employees but I guess you can not count on anything like that anymore. The cars may be very high quality but in this dealership the employees don't match the quality of the cars.

We recently bought a new Venza from this dealership when our 13 year old Prius broke down in Maine. We are back in New Jersey now and have yet to receive our new license plates and extra key fob. Our calls to Brett, the salesman we worked with, go unanswered. It’s very frustrating!

Berlin city booked a 1 pm appointment for and oil change and tire rotation. I was told 1:15 mins. After texting my service advisors with no answer. I had to ask for my car after 2:15 min to find it was finished but no one called. I was told they were short staffed but why book my car and make me wait. At most it should be an hour for this service. I was going to sign up for the 3 oil change service but my time is too valuable to be held hostage for poor planning. This is a standard excuse now a days.

We saw Melanie first, but when returned she had transferred. She was great. We then began dealing with Joe. We ended up getting our Toyota thanks to Joe!! He was wonderful! Went over everything the day we bought it ( good thing for the book of I never would have remembered it. Thanks, Joe

Toyota in Portland: The "EASY" thing to do here is go to the BBB site and look at those reviews. It's "EASY" for them to stack the fake five star reviews on any review site. We walked out after encountering a rude sales rep who claimed we were "wasting my (his) time" by wanting to take a test drive to determine if we wanted to purchase a Rav4 or Highlander. Pretty unique salesmanship, don't you think? Competition in Saco took the time to help us and even though we weren't expecting to buy that day - just test drive - we ended up buying a new Highlander. They let us drive a new Rav4 and new Highlander, even though we were looking for a Certified used ones. Very happy with the deal too - 9% below MSRP ON A NEW HIGHLANDER. STAY AWAY FROM ANY BERLIN CITY.

Sam and Steve made my buying process very easy and smooth! High interest rates right now even with perfect credit but great people! Even delivered the vehicle I wanted. Highly recommend this dealership.

Berlin City Toyota definitely is the best place to go to, great atmosphere, and service, 2nd time I bought a bran new vehicle here, I have to say they are the best dealer to deal with and the service department is the best place for any service needs, they really do care, and take great pride and take care of you and your vehicle! Trust me you will not be disappointed!! Ryan Goodwin finance manager is amazing and on game! Super amazing personality to deal with. 5⭐⭐⭐⭐⭐ Eric Bashara in sales is on game!!, he works hard to help you find your perfect car. Great sales service, amazing personality as well. 5⭐⭐⭐⭐⭐

Berlin City Toyota definitely is the best place to go to, great atmosphere, and service, 2nd time I bought a bran new vehicle here, I have to say they are the best dealer to deal with and the service department is the best place for any service needs, they really do care, and take great pride and take care of you and your vehicle! Trust me you will not be disappointed!! Ryan Goodwin finance manager is amazing and on game! Super amazing personality to deal with. 5⭐⭐⭐⭐⭐ Eric Bashara in sales is on game!!, he works hard to help you find your perfect car. Great sales service, amazing personality as well. 5⭐⭐⭐⭐⭐