Berlin City Toyota Lexus

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3.9
(1,510 reviews)
Visit Berlin City Toyota Lexus
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–6:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–6:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
New (207) 560-9043 (207) 560-9043
Used (207) 560-9044 (207) 560-9044
Service (207) 560-9047 (207) 560-9047

Inventory

See all 360 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since October 2012.
Berlin City Lexus and Toyota stocks an incredible selection of new and used vehicles with over 600 vehicles to choose from. Come visit Maine's #1 Lexus and Toyota dealership and you will see how Easy it is to do business. We offer a 4 day return policy vehicle delivery to your doorstep and we'll buy your vehicle if you buy one from us or not! You'll find that we have a vehicle for every need from getting around town without having to fill the gas tank to hauling equipment or kids! At Berlin City Lexus and Toyota of Portland your way of doing business matters. Call (207) 321-3477 to speak to a sales team member.
Berlin City = Easy

Service center

Phone number (207) 560-9047

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed

Meet our employees

View all 40 employees View less employees

Reviews

3.9
(1,510 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

This is my second time purchasing a Tacoma from Berlin

This is my second time purchasing a Tacoma from Berlin City Auto Group, and when the say easy they mean easy. I couldn’t have been more pleased with the whole experience. A special shout out to Brent Weldon, Tim Brown and Steve Wilson

5.0

This is my second time purchasing a Tacoma from Berlin

This is my second time purchasing a Tacoma from Berlin City Auto Group, and when the say easy they mean easy. I couldn’t have been more pleased with the whole experience. A special shout out to Brent Weldon, Tim Brown and Steve Wilson

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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1.0

This has to be the worst service department I have ever

This has to be the worst service department I have ever visited. The service advisor was very aggressive and dismissive. I guess I should not have shared with him that I was going to recommend that my daughter stop bringing her Highlander to the dealership for service, because at that point his physical posture, sarcastic response and facial expressions made it very evident the situation could escalate out of control. We will never use this dealership again.

1.0

This has to be the worst service department I have ever

This has to be the worst service department I have ever visited. The service advisor was very aggressive and dismissive. I guess I should not have shared with him that I was going to recommend that my daughter stop bringing her Highlander to the dealership for service, because at that point his physical posture, sarcastic response and facial expressions made it very evident the situation could escalate out of control. We will never use this dealership again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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1.0

Truly awful service.

Truly awful service. Really nasty sales manager. Wow was I surprised and disappointed. I was really thinking that Toyota / Lexus would have high quality employees but I guess you can not count on anything like that anymore. The cars may be very high quality but in this dealership the employees don't match the quality of the cars.

1.0

Truly awful service.

Truly awful service. Really nasty sales manager. Wow was I surprised and disappointed. I was really thinking that Toyota / Lexus would have high quality employees but I guess you can not count on anything like that anymore. The cars may be very high quality but in this dealership the employees don't match the quality of the cars.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, Thanks for taking the time to leave your review. I'm sorry you didn't enjoy your experience with us. Would you be able to share the details of your experience with me? Please feel free to reach out to me, I'd love to listen and make this right for you. Thank you, Daniel Kahn Berlin City Lexus General Sales Manager dkahn@berlincity.com

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1.0

We recently bought a new Venza from this dealership when

We recently bought a new Venza from this dealership when our 13 year old Prius broke down in Maine. We are back in New Jersey now and have yet to receive our new license plates and extra key fob. Our calls to Brett, the salesman we worked with, go unanswered. It’s very frustrating!

1.0

We recently bought a new Venza from this dealership when

We recently bought a new Venza from this dealership when our 13 year old Prius broke down in Maine. We are back in New Jersey now and have yet to receive our new license plates and extra key fob. Our calls to Brett, the salesman we worked with, go unanswered. It’s very frustrating!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
2 people out of 2 found this review helpful.
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1.0

Berlin city booked a 1 pm appointment for and oil change

Berlin city booked a 1 pm appointment for and oil change and tire rotation. I was told 1:15 mins. After texting my service advisors with no answer. I had to ask for my car after 2:15 min to find it was finished but no one called. I was told they were short staffed but why book my car and make me wait. At most it should be an hour for this service. I was going to sign up for the 3 oil change service but my time is too valuable to be held hostage for poor planning. This is a standard excuse now a days.

1.0

Berlin city booked a 1 pm appointment for and oil change

Berlin city booked a 1 pm appointment for and oil change and tire rotation. I was told 1:15 mins. After texting my service advisors with no answer. I had to ask for my car after 2:15 min to find it was finished but no one called. I was told they were short staffed but why book my car and make me wait. At most it should be an hour for this service. I was going to sign up for the 3 oil change service but my time is too valuable to be held hostage for poor planning. This is a standard excuse now a days.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.
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5.0

We saw Melanie first, but when returned she had

We saw Melanie first, but when returned she had transferred. She was great. We then began dealing with Joe. We ended up getting our Toyota thanks to Joe!! He was wonderful! Went over everything the day we bought it ( good thing for the book of I never would have remembered it. Thanks, Joe

5.0

We saw Melanie first, but when returned she had

We saw Melanie first, but when returned she had transferred. She was great. We then began dealing with Joe. We ended up getting our Toyota thanks to Joe!! He was wonderful! Went over everything the day we bought it ( good thing for the book of I never would have remembered it. Thanks, Joe

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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1.0

Toyota in Portland: The "EASY" thing to do here is go to

Toyota in Portland: The "EASY" thing to do here is go to the BBB site and look at those reviews. It's "EASY" for them to stack the fake five star reviews on any review site. We walked out after encountering a rude sales rep who claimed we were "wasting my (his) time" by wanting to take a test drive to determine if we wanted to purchase a Rav4 or Highlander. Pretty unique salesmanship, don't you think? Competition in Saco took the time to help us and even though we weren't expecting to buy that day - just test drive - we ended up buying a new Highlander. They let us drive a new Rav4 and new Highlander, even though we were looking for a Certified used ones. Very happy with the deal too - 9% below MSRP ON A NEW HIGHLANDER. STAY AWAY FROM ANY BERLIN CITY.

1.0

Toyota in Portland: The "EASY" thing to do here is go to

Toyota in Portland: The "EASY" thing to do here is go to the BBB site and look at those reviews. It's "EASY" for them to stack the fake five star reviews on any review site. We walked out after encountering a rude sales rep who claimed we were "wasting my (his) time" by wanting to take a test drive to determine if we wanted to purchase a Rav4 or Highlander. Pretty unique salesmanship, don't you think? Competition in Saco took the time to help us and even though we weren't expecting to buy that day - just test drive - we ended up buying a new Highlander. They let us drive a new Rav4 and new Highlander, even though we were looking for a Certified used ones. Very happy with the deal too - 9% below MSRP ON A NEW HIGHLANDER. STAY AWAY FROM ANY BERLIN CITY.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
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5.0

Sam and Steve made my buying process very easy and

Sam and Steve made my buying process very easy and smooth! High interest rates right now even with perfect credit but great people! Even delivered the vehicle I wanted. Highly recommend this dealership.

5.0

Sam and Steve made my buying process very easy and

Sam and Steve made my buying process very easy and smooth! High interest rates right now even with perfect credit but great people! Even delivered the vehicle I wanted. Highly recommend this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
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5.0

Berlin City Toyota definitely is the best place to go to,

Berlin City Toyota definitely is the best place to go to, great atmosphere, and service, 2nd time I bought a bran new vehicle here, I have to say they are the best dealer to deal with and the service department is the best place for any service needs, they really do care, and take great pride and take care of you and your vehicle! Trust me you will not be disappointed!! Ryan Goodwin finance manager is amazing and on game! Super amazing personality to deal with. 5⭐⭐⭐⭐⭐ Eric Bashara in sales is on game!!, he works hard to help you find your perfect car. Great sales service, amazing personality as well. 5⭐⭐⭐⭐⭐

5.0

Berlin City Toyota definitely is the best place to go to,

Berlin City Toyota definitely is the best place to go to, great atmosphere, and service, 2nd time I bought a bran new vehicle here, I have to say they are the best dealer to deal with and the service department is the best place for any service needs, they really do care, and take great pride and take care of you and your vehicle! Trust me you will not be disappointed!! Ryan Goodwin finance manager is amazing and on game! Super amazing personality to deal with. 5⭐⭐⭐⭐⭐ Eric Bashara in sales is on game!!, he works hard to help you find your perfect car. Great sales service, amazing personality as well. 5⭐⭐⭐⭐⭐

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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5.0

Berlin City Toyota definitely is the best place to go to,

Berlin City Toyota definitely is the best place to go to, great atmosphere, and service, 2nd time I bought a bran new vehicle here, I have to say they are the best dealer to deal with and the service department is the best place for any service needs, they really do care, and take great pride and take care of you and your vehicle! Trust me you will not be disappointed!! Ryan Goodwin finance manager is amazing and on game! Super amazing personality to deal with. 5⭐⭐⭐⭐⭐ Eric Bashara in sales is on game!!, he works hard to help you find your perfect car. Great sales service, amazing personality as well. 5⭐⭐⭐⭐⭐

5.0

Berlin City Toyota definitely is the best place to go to,

Berlin City Toyota definitely is the best place to go to, great atmosphere, and service, 2nd time I bought a bran new vehicle here, I have to say they are the best dealer to deal with and the service department is the best place for any service needs, they really do care, and take great pride and take care of you and your vehicle! Trust me you will not be disappointed!! Ryan Goodwin finance manager is amazing and on game! Super amazing personality to deal with. 5⭐⭐⭐⭐⭐ Eric Bashara in sales is on game!!, he works hard to help you find your perfect car. Great sales service, amazing personality as well. 5⭐⭐⭐⭐⭐

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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