Berlin City Toyota Lexus

I just bought a Tacoma from Berlin City of Portland and I can't express how painless and stress free the experience was. I have spent hours in dealerships in the past and left feeling unsettled or even angry. Thanks to Keegan Newman, I feel so much better about dealerships. Keegan was always patient and polite. Never pushy and alway's available. I was worried I bothered him too much, but he always had a friendly and positive response (and we still communicate after the sale). Integrity is the best word I could describe about Keegan. Thanks Berlin City Toyota of Portland for this great experience. Thank You Keegan!

This is my 5th vehicle purchased from Berlin City.. Almost did not buy my new Rav4 because of very poor responce from dealership on my 2021 4 Runner Prem. tire failure at 1200 miles.. But my wife stopped by just to see what the new Rav's were like and met Joe Reynolds.. His caring attention and product knowledge saved the day for Berlin.. He is truly an asset to your company.. Will seek him out for my next vehicle.. John

I ordered a 2022 Rav 4 and was told it would arrive in 4 weeks. The dealership communication was perfect with current arrival updates and the vehicle arrived right on time! The management staff was professional, and the sales consultant handled the delivery process and explained all features along with the paper work from office management, which was flawless. Let’s not forget the detailing, full tank of gas and the quality time spent at delivery proving they want a happy customer. Lastly, I wish there was a way give this dealer 10 stars as this entire staff deserves all the praise.

It’s the 3rd Camry I’ve purchased, the dealership is great the salesman Brent set my phone to the car and that was it, I didn’t know how to set up car features and how they worked. I was very disappointed. I went to Lee Honda in Auburn and they set up all my features thanks to my relations with the sales team, I was embarrassed. If I return for another car the only person I will deal with is Brady Blackman.

Berlin Toyota of Maine is fantastic! We love our agent Brent! We are out-of-state customers. He is responsive, considerate, flexible, a great listener and very helpful throughout our purchasing process! He even picked us up from the airport! We are 100% satisfied with our experience!

Truly an incredible experience. Everyone one on staff was friendly and kind! David and Dan are both so down-to-earth and patient, and worked hard to ensure I had the best purchasing experience possible. I will tell everyone I know to purchase their next vehicle here!!

I worked with Keegan on the purchase of my new RAV 4, he was very professional, and helpful during the process. I would highly recommend, Berlin City Toyota, and speak with Keegan if your in the market for a new car. I am a repeat customer.

I Drove almost 2hrs to buy a truck that I had my eyes set on I didn’t need a sales pitch because if everything panned out I was going to buy the truck. I told mark the sales man I had my own financing through a bank they use but he decided to do the loan application himself so the dealership can get a kickback which caused a big mess for me down the road. Then mark said the truck would be delivered to me which is nice because I lived far and it would be detailed and the tank would have a full tank of gas which when the truck arrived it had neither. There were stains in the back seat and I had a half tank of gas. Sometimes it’s more about core values that people value, honor and integrity means more to me and when you say one thing and do another it just leaves you with a nasty feeling about the company as a whole. I wish things could’ve went differently.

I Drove almost 2hrs to buy a truck that I had my eyes set on I didn’t need a sales pitch because if everything panned out I was going to buy the truck. I told mark the sales man I had my own financing through a bank they use but he decided to do the loan application himself so the dealership can get a kickback which caused a big mess for me down the road. Then mark said the truck would be delivered to me which is nice because I lived far and it would be detailed and the tank would have a full tank of gas which when the truck arrived it had neither. There were stains in the back seat and I had a half tank of gas. Sometimes it’s more about core values that people value, honor and integrity means more to me and when you say one thing and do another it just leaves you with a nasty feeling about the company as a whole. I wish things could’ve went differently.

We loved our 2021 Toyota RAV4 Hybrid, but when we found we could sell it for more than we bought it for new, even with 18K miles, we jumped. Mark helped us line up a new one, this time a 2022 RAV4 Prime. He kept us informed every step of the way and even helped us through a flexible COVID-induced signing. The experience was great. The vehicle is even better.