[{"id":369301,"personPtyId":40200335,"firstName":"Bill","lastName":"LaBonte","titleText":"Product Specialist","shortBioText":"My wife and I have moved to Grand Isle from Wilmington VT. to be closer to our children.\r\nwe have 4 great kids! 3 dogs , 2 cats. we enjoy hiking and this area is Beautiful.\r\n \"Love my new C-Max\" - Keener\r\nMy husband and I went in just to look at buying a used Fusion to replace my 2007 Focus. After looking around the lot, Bill showed us a 2015 C-Max, and I knew right away it was the car for me. We ended up buying it that night, and the staff were great about staying late for the paperwork, which didn't end up taking too long. I love the car and the great mileage I'm getting. Thanks for pointing me to that car, Bill!\"\r\n \"Bill Labonte\" - Cathy Gray\"I would highly recommend this Guy.\r\nGreat salesman,Honest and very caring..I just bought my new 2016 and I love it..\r\nThanks Bill,you were the one dealership that really cared about my needs..\"\r\n \"We had an awesome & quick experience with Bill!!!\" - Amanda","emailTxt":"BLabonte@HeritageVT.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":4,"combinedEmpReviewCnt":81,"imageUrl":"https://cdn-user.dealerrater.com/images/005b315257d9.jpg","drDealerId":27855,"dealerEmpStartDtUtc":"1480550400","industryStartDtUtc":"1099267200","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":332584,"firstName":"Gary","lastName":"Graham","titleText":"Service Advisor","emailTxt":"Ggraham@heritagevt.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":93,"imageUrl":"https://cdn-user.dealerrater.com/images/ba8aa139098c.jpg","drDealerId":27855,"certifiedEmployee":true,"deptDscrp":"Service"},{"id":493597,"personPtyId":50199053,"firstName":"Turner","lastName":"Ede","titleText":"Product Specialist","emailTxt":"TEde@Heritagevt.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":28,"imageUrl":"https://cdn-user.dealerrater.com/images/b80451e913f5.jpg","drDealerId":27855,"certifiedEmployee":true,"deptDscrp":"Sales"},{"id":244516,"personPtyId":40175603,"firstName":"Kevin","lastName":"Dowd","titleText":"Enhanced Product Specialist","shortBioText":"Kevin Dowd, previously a restaurant manager, has just gotten his start in automotive sales. Originally from Richmond, Vermont Kevin is a veteran of the United States Marines. He likes snowboarding, fitness, and enjoys cracking a joke or two. He loves American Muscle cars, and currently drives a F-150. Kevin's sports teams are the New York Yankees, and the Dallas Cowboys.","emailTxt":"kdowd@heritagevt.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":68,"imageUrl":"https://cdn-user.dealerrater.com/images/users/tcawley/93e0eeaa-9d53-49e0-a809-f4c61968924c.jpg","drDealerId":27855,"dealerEmpStartDtUtc":"1417392000","industryStartDtUtc":"1417392000","certifiedEmployee":true,"deptDscrp":"Finance"},{"id":332585,"personPtyId":40200750,"firstName":"Shawn","lastName":"Clifford","titleText":"Service Advisor","emailTxt":"Sclifford@heritagevt.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":7,"combinedEmpReviewCnt":90,"imageUrl":"https://cdn-user.dealerrater.com/images/e7883edf86ea.jpg","drDealerId":27855,"certifiedEmployee":true,"deptDscrp":"Service"},{"id":145087,"personPtyId":51734791,"firstName":"Chad","lastName":"Tobin","titleText":"Finance Manager","shortBioText":"Newcomer to the automotive business, Chad Tobin joined the Heritage Ford H-Team in February 2013. He is originally from Burlington but currently lives north of the city with his wife and two young daughters. \r\n\r\nBefore joining the H-Team, Chad worked as a bartender for 14 years, and as a professional poker player!\r\n \r\nChad describes himself as a very motivated, honest, hard-working and dependable person, and believes the most important thing is maintaining a balance between career and personal life. \r\n\r\nIn early 2016, Chad moved from sales representative to finance manager.","emailTxt":"ctobin@heritagevt.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":84,"imageUrl":"https://cdn-user.dealerrater.com/images/0ef3ab27f666.jpg","drDealerId":27855,"certifiedEmployee":true,"deptDscrp":"Finance"},{"id":342908,"firstName":"Dylan","lastName":"Krause","titleText":"Product Specialist","emailTxt":"DKrause@HeritageVt.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":44,"imageUrl":"https://cdn-user.dealerrater.com/images/5991d7f8590f.jpg","drDealerId":27855,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":492890,"personPtyId":40215599,"firstName":"Dillon","lastName":"Machavern","titleText":"Product Specialist","emailTxt":"DillonM@HeritageVT.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":9,"imageUrl":"https://cdn-user.dealerrater.com/images/73ba83af354c.jpg","drDealerId":27855,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":30475,"firstName":"Charlie","lastName":"Moriarty","titleText":"Product Specialist","shortBioText":"Charlie Moriarty has over 20 years\u001a experience in the industry, and has been a staple to the Heritage Ford showroom since March 2001 when he joined the H-Team.\r\n \r\nHe enjoys jogging on Sundays, playing in his men\u001as ice hockey league, the movie Caddyshack, and supporting all Boston sports teams- Celtics, Patriots, and Red Sox. \r\n\r\nCould this veteran be the salesperson to get you into your next new Ford or pre-owned vehicle?","emailTxt":"cmoriarty@heritagevt.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":49,"imageUrl":"https://cdn-user.dealerrater.com/images/users/tcawley/159d9949-88f4-46ff-a2ee-8eac410e486f.jpg","drDealerId":27855,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":332587,"firstName":"Ryan","lastName":"Morriseau","titleText":"Service Advisor","emailTxt":"Rmorriseau@heritagevt.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":40,"imageUrl":"https://cdn-user.dealerrater.com/images/f5af3a779ee8.jpg","drDealerId":27855,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":258029,"firstName":"Adam","lastName":"Rich","titleText":"Sales Manager","shortBioText":"Adam Rich originally hails from Essex Junction, Vermont and is a graduate of Champlain College. He\u001as been working in the automotive industry for some time, specifically in sales. Adam\u001as motto is \u001aalways treat your customer the way you want to be treated, and have fun doing it.\u001a \r\n\r\nAdam now lives in South Burlington with his wife Natalie, and their daughter Emma Mae, and the family guinea pig, Popcorn. On the rare occasion that he\u001as not selling a car, he can be found fishing, playing poker, or watching a good movie. He enjoys listening to all types of music except for heavy metal, a good palate for someone who\u001as dream car is a Bentley Mulsanne.","emailTxt":"arich@heritagevt.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":31,"imageUrl":"https://cdn-user.dealerrater.com/images/127617b965bf.jpg","drDealerId":27855,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":317405,"personPtyId":40210896,"firstName":"Celeste","lastName":"Brasseur","titleText":"E-Commerce Specialist","shortBioText":"Celeste is a native Vermonter and has always enjoyed the Vermont climate. She has worked in sales in multiple dealerships now and loves helping people find their new car. She gained experience in customer service while working in college and was a self employed web designer/developer. She feels that with Ford\u001as broad range of vehicles and options matched with the extensive safety features, there\u001as something for everyone. Celeste enjoys painting, playing music, and spending time with her three children.","emailTxt":"CBrasseur@HeritageVt.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":29,"imageUrl":"https://cdn-user.dealerrater.com/images/b0ba5a00497f.jpg","drDealerId":27855,"certifiedEmployee":false,"deptDscrp":"Internet"},{"id":231201,"firstName":"Larry","lastName":"Lussier","titleText":"General Sales Manager","shortBioText":"Larry became GSM of Heritage Ford in September 2014...","emailTxt":"Llussier@heritagevt.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":27,"imageUrl":"https://cdn-user.dealerrater.com/images/users/tcawley/e4b67790-1032-4d7a-ab12-5dcadb8de898.jpg","drDealerId":27855,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":332583,"personPtyId":40200748,"firstName":"Mike","lastName":"LeClerc","titleText":"Service Manager","emailTxt":"Mleclerc@heritagevt.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":24,"imageUrl":"https://cdn-user.dealerrater.com/images/46e9a79f82a4.jpg","drDealerId":27855,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":240240,"firstName":"Mike","lastName":"Hassett","titleText":"Sale Manager","shortBioText":"Mike joined the H-Team in October 2014....","emailTxt":"mhassett@heritagevt.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":4,"combinedEmpReviewCnt":34,"imageUrl":"https://cdn-user.dealerrater.com/images/users/tcawley/0b3aa14b-84fb-4b42-b1bf-e87b0492dcbb.jpg","drDealerId":27855,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":30477,"firstName":"Paul","lastName":"Thibault","titleText":"Commercial Specialist","shortBioText":"Paul Thibault is a Vermont native, born and raised in Williston, Vermont, following both his parents as life-long residents.\r\n\r\nPaul has been a member of the Ford sales team at Heritage since 2002. In that time, he has most enjoyed meeting and getting to know the people he does business with\r\n\r\nWhen he isn't selling vehicles, Paul enjoys listening to Bob Dylan and the Samples, as well as spending time with his family, skiing, and boating. He spends his summers living on his boat with his wife, Belinda, and one day dreams of owning a 100 foot yacht.\r\n\r\nPaul is an avid sports fan, and follows the Boston Red Sox and Boston Celtics, as well as the Green Bay Packers.","emailTxt":"trucksales@heritagevt.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/users/tcawley/a8b9a0a4-300a-4415-8b87-1c0ae433d139.jpg","drDealerId":27855,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":477809,"personPtyId":40204877,"firstName":"Tyler","lastName":"MacMillian","titleText":"Commercial Specialist","emailTxt":"TMacMillian@HeritageVT.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/bf7afa19f4ef.jpg","drDealerId":27855,"certifiedEmployee":false,"deptDscrp":"Sales"}]
Rectangle 48
Sales 8:30 AM - 7:00 PM
Service 7:30 AM - 5:30 PM

Heritage Ford Hours

Sales

Monday

8:30 AM - 7:00 PM

Tuesday

8:30 AM - 7:00 PM

Wednesday

8:30 AM - 7:00 PM

Thursday

8:30 AM - 7:00 PM

Friday

8:30 AM - 6:00 PM

Saturday

9:00 AM - 5:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 5:30 PM

Tuesday

7:30 AM - 5:30 PM

Wednesday

7:30 AM - 5:30 PM

Thursday

7:30 AM - 5:30 PM

Friday

7:30 AM - 5:30 PM

Saturday

8:00 AM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since September 2004

Heritage Ford is the Champlain Valley's home for quality new and certified used Ford vehicles, as well as used vehicles

...

of all makes and models. We have been serving customers in Burlington, Shelburne, Essex, Colchester, St. Albans, and Montpelier since 1994, and since then we have committed ourselves to providing a quality experience to you, our customer.

"Find the car you're looking for with the H-Team!"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.9 out of 5 4.9
821 lifetime reviews. Includes reviews of Heritage Ford from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    December 15, 2018

    Dave gave us an enjoyable truck buying experience, he was very patient, strait shooter, very helpful with vehicle options and advice! We will look to... Dave again for our next purchase!

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 14, 2018

    all problems corrected in a timely manner, friendly staff and clean waiting area..that says it all thank you very much for listening to me...

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Shawn Clifford

    Service Advisor

    (4.9) 90 reviews

  • July 14, 2018

    Excellent sales and service. Dave Sturgeon is a honest no pressure sales person, I came in told him I wanted a new truck and didn't want to deal with... a bunch of bs. Dave made it happen with the price I was looking for with no back and forth. Communication between departments is great, I can call or text my sales guy(Dave Sturgeon) and he takes the time out of his day to talk with the service department about my issues and develop a plan for any service needed. I would highly recommend Heritage Ford great service at a fair price.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Heath, It's great to hear that you've received excellent service from both our sales and service department! Thank you for your kind words a...bout Dave. We appreciate your business. Nora Krom Customer Relations Specailist Heritage Automotive Group

  • 5.0 out of 5
    December 13, 2018

    I have to say that Dillon Machavern work really had on this deal. Because on my end i had some up,s and down and he stuck with me and made it happen. ... Thank you. Jim C

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Chad Tobin

    Finance Manager

    (4.9) 84 reviews

    Dillon Machavern

    Product Specialist

    (5.0) 9 reviews

  • 5.0 out of 5
    December 13, 2018

    Service was great. In addition to the inspection being done efficiently, I also asked for help from the sales staff about synchronizing a new cell phone,... and they gladly showed me how to do it. I will comment that the check-in area is quite confining, narrow, and busy, and the passage from there to the waiting area crosses the traffic coming in, and the actual service bays. We own a Toyota, and their set up is much more efficiently designed! Nonetheless, the folks who helped me this week were very courteous and helpful!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Mike Hassett

    Sale Manager

    (4.8) 34 reviews

  • 5.0 out of 5
    December 4, 2018

    We had a five star experience buying our Escape. Bill was very helpful. We enjoyed working with him and he was also great explaining all the bells and... whistle with our car. Thanks so very much Heritage Ford and Bill LaBonte!

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Bill LaBonte

    Product Specialist

    (5.0) 81 reviews

  • 5.0 out of 5
    December 2, 2018

    When the manager takes the time to meet you and simply say thank you for stopping by - to me that is important. No pressure at all, just helping me understand... the process and finding the best deal possible. My wife and I were considering the Escape to downsize from our minivan, we were presented with a great deal. However, in the end we decided to keep our current car. We will definitely return when the time comes.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for posting! It's wonderful that you received such excellent service. We appreciate you taking the time to share your experience.Nora KromCu...stomer Relations SpecialistHeritage Automotive Group


    Worked with:
    Bill LaBonte

    Product Specialist

    (5.0) 81 reviews

  • 5.0 out of 5
    November 29, 2018

    The purchasing process was as painless as could be. All sales personnel we're friendly and helpful. We were happy doing business with the Ford group.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Emily,That's great! Glad to hear that you enjoyed working with Turner and the rest of the sales team. Thank you for choosing Heritage Ford!Nora KromCu...stomer Relations SpecialistHeritage Automotive Group


    Worked with:
    Turner Ede

    Product Specialist

    (5.0) 28 reviews

    Chad Tobin

    Finance Manager

    (4.9) 84 reviews

    Mike Hassett

    Sale Manager

    (4.8) 34 reviews

  • 4.0 out of 5
    November 27, 2018

    Bought used 2012 Tacoma was offered fair KBB trade in value. Worked with Dylan Krause, Abigail Heck and Celeste Brasseur, all 3 were very professional... and meet my needs to make the buying experience fairly painless.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    It's fantastic that you received top notch service from our sales team. Thank you for your kind words. We appreciate your business.!Nora KromCustomer ...Relations SpecialistHeritage Automotive Group


    Worked with:
    Dylan Krause

    Product Specialist

    (5.0) 44 reviews

    Celeste Brasseur

    E-Commerce Specialist

    (5.0) 29 reviews

  • 5.0 out of 5
    November 27, 2018

    Had my snow tires put on for the winter. Always happy with the service, I bring all my vehicles to this dealership and have purchased them there as well.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for posting! Glad your visit went well. We appreciate your business.Nora KromCustomer Relations SpecialistHeritage Automotive Group


    Worked with:
    Shawn Clifford

    Service Advisor

    (4.9) 90 reviews

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