[{"id":332585,"personPtyId":40200750,"firstName":"Shawn","lastName":"Clifford","titleText":"Service Advisor","emailTxt":"Sclifford@heritagevt.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":144,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/27855/employees/e7883edf86ea.jpg","drDealerId":27855,"certifiedEmployee":true,"deptDscrp":"Service"},{"id":237871,"personPtyId":40174726,"firstName":"Abigail","lastName":"Heck","titleText":"F&I Manager","shortBioText":"Abby has just over a decade\u001as worth of experience in the automotive industry. Previously, she\u001as worked in business development and as a salesperson. She currently drives a '16 Ford Edge Sport and loves it!\r\n\r\nAbby also has an interest in fashion as she graduated from the Fashion Institute of Design and Merchandising in Los Angeles, California, and has worked in the fashion industry as a buyer, product developer, and designer. When she\u001as not busy selling cars she\u001as busy travelling; she loves the ocean and the outdoors, and enjoys cooking and spending time with her friends and family.","emailTxt":"aprescott@heritagevt.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":180,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/27855/employees/dab8f62acb93.jpg","drDealerId":27855,"dealerEmpStartDtUtc":"1406851200","industryStartDtUtc":"1080777600","certifiedEmployee":true,"deptDscrp":"Finance"},{"id":604256,"firstName":"Jacob","lastName":"Dwinell","titleText":"Product Specialist","emailTxt":"JDwinell@HeritageVT.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":23,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/27855/employees/2d05da95e7e7.jpg","drDealerId":27855,"dealerEmpStartDtUtc":"1564617600","industryStartDtUtc":"1564617600","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":332584,"firstName":"Gary","lastName":"Graham","titleText":"Service Advisor","emailTxt":"Ggraham@heritagevt.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":129,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/27855/employees/ba8aa139098c.jpg","drDealerId":27855,"certifiedEmployee":true,"deptDscrp":"Service"},{"id":369301,"personPtyId":40200335,"firstName":"Bill","lastName":"LaBonte","titleText":"Product Specialist","shortBioText":"My wife and I have moved to Grand Isle from Wilmington VT. to be closer to our children.\r\nwe have 4 great kids! 3 dogs , 2 cats. we enjoy hiking and this area is Beautiful.\r\n \"Love my new C-Max\" - Keener\r\nMy husband and I went in just to look at buying a used Fusion to replace my 2007 Focus. After looking around the lot, Bill showed us a 2015 C-Max, and I knew right away it was the car for me. We ended up buying it that night, and the staff were great about staying late for the paperwork, which didn't end up taking too long. I love the car and the great mileage I'm getting. Thanks for pointing me to that car, Bill!\"\r\n \"Bill Labonte\" - Cathy Gray\"I would highly recommend this Guy.\r\nGreat salesman,Honest and very caring..I just bought my new 2016 and I love it..\r\nThanks Bill,you were the one dealership that really cared about my needs..\"\r\n \"We had an awesome & quick experience with Bill!!!\" - Amanda","emailTxt":"BLabonte@HeritageVT.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":117,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/27855/employees/005b315257d9.jpg","drDealerId":27855,"dealerEmpStartDtUtc":"1480550400","industryStartDtUtc":"1099267200","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":332583,"personPtyId":40200748,"firstName":"Mike","lastName":"LeClerc","titleText":"Service Manager","emailTxt":"Mleclerc@heritagevt.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":56,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/27855/employees/46e9a79f82a4.jpg","drDealerId":27855,"dealerEmpStartDtUtc":"1425168000","industryStartDtUtc":"1180656000","certifiedEmployee":true,"deptDscrp":"Service"},{"id":650350,"firstName":"Nico","lastName":"Tripp","titleText":"Product Specialist","shortBioText":"Hello! I'm very new to this business, but that only means that I'm fresh and ready to get you the best deals and the best vehicles! Thank you for considering me to get you in the best vehicle for you and your family!","emailTxt":"ntripp@heritagevt.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/27855/employees/9fc70cdc6042.jpg","drDealerId":27855,"dealerEmpStartDtUtc":"1593561600","industryStartDtUtc":"1593561600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":332587,"firstName":"Ryan","lastName":"Morriseau","titleText":"Service Advisor","emailTxt":"Rmorriseau@heritagevt.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":67,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/27855/employees/f5af3a779ee8.jpg","drDealerId":27855,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":650349,"firstName":"Areg","lastName":"Muradian","titleText":"Product Specialist","emailTxt":"amuradian@heritagevt.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/27855/employees/76ac2509f5f5.jpg","drDealerId":27855,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":650348,"firstName":"Nikki","lastName":"Louison","titleText":"Sales Consultant","shortBioText":"I moved to the US in 2016 as an Anthropology student. Now I'm graduated and ready to start making a difference in the sales industry!\r\nYou can be comfortable and confident that I am here for YOU. I make our process transparent so you know exactly what's going on behind the scenes. I promise to work with your budget, wants and needs to find the perfect fit for your lifestyle.","emailTxt":"nlouison@heritagevt.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/27855/employees/3297c523429b.jpg","drDealerId":27855,"dealerEmpStartDtUtc":"1593561600","industryStartDtUtc":"1593561600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":332547,"personPtyId":53926975,"firstName":"Dave","lastName":"Sturgeon","titleText":"Product Specialist","emailTxt":"DSturgeon@HeritageVt.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":50,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/27855/employees/2ebd7e373f19.jpg","drDealerId":27855,"dealerEmpStartDtUtc":"1459468800","industryStartDtUtc":"1459468800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":30475,"firstName":"Charlie","lastName":"Moriarty","titleText":"Product Specialist","shortBioText":"Charlie Moriarty has over 20 years\u001a experience in the industry, and has been a staple to the Heritage Ford showroom since March 2001 when he joined the H-Team.\r\n \r\nHe enjoys jogging on Sundays, playing in his men\u001as ice hockey league, the movie Caddyshack, and supporting all Boston sports teams- Celtics, Patriots, and Red Sox. \r\n\r\nCould this veteran be the salesperson to get you into your next new Ford or pre-owned vehicle?","emailTxt":"cmoriarty@heritagevt.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":69,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/27855/employees/159d9949-88f4-46ff-a2ee-8eac410e486f.jpg","drDealerId":27855,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":492890,"personPtyId":40215599,"firstName":"Dillon","lastName":"Machavern","titleText":"Product Specialist","emailTxt":"DillonM@HeritageVT.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":15,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/27855/employees/73ba83af354c.jpg","drDealerId":27855,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":493597,"personPtyId":50199053,"firstName":"Turner","lastName":"Ede","titleText":"Product Specialist","emailTxt":"TEde@Heritagevt.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":59,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/27855/employees/b80451e913f5.jpg","drDealerId":27855,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":342908,"firstName":"Dylan","lastName":"Krause","titleText":"Product Specialist","emailTxt":"DKrause@HeritageVt.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":70,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/27855/employees/5991d7f8590f.jpg","drDealerId":27855,"dealerEmpStartDtUtc":"1464739200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":317405,"personPtyId":40210896,"firstName":"Celeste","lastName":"DesRosiers","titleText":"Finance Manager","shortBioText":"Celeste is a native Vermonter and has always enjoyed the Vermont climate. She has worked in sales in multiple dealerships now and loves helping people find their new car. She gained experience in customer service while working in college and was a self employed web designer/developer. She feels that with Ford\u001as broad range of vehicles and options matched with the extensive safety features, there\u001as something for everyone. Celeste enjoys painting, playing music, and spending time with her three children.","emailTxt":"cdesrosiers@HeritageVt.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":55,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/27855/employees/b0ba5a00497f.jpg","drDealerId":27855,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":649073,"firstName":"Jason","lastName":"Maes","titleText":"Product Specialist","emailTxt":"jmaes@heritagevt.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/27855/employees/c84222f9b451.jpg","drDealerId":27855,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":645188,"personPtyId":40247145,"firstName":"Zach","lastName":"Roberts","titleText":"Sales Manager","emailTxt":"zroberts@heritagevt.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/27855/employees/5dcb4ce89418.jpg","drDealerId":27855,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":652929,"firstName":"Nathan","lastName":"Wardwell","titleText":"Internet Sales Specialist","emailTxt":"nwardwell@heritagevt.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/27855/employees/c7b9672e780c.jpg","drDealerId":27855,"certifiedEmployee":false,"deptDscrp":"Sales"}]

Heritage Ford

4.8 out of 5 4.8
Rectangle 48
Sales 9:00 AM - 5:00 PM
Service 7:30 AM - 5:30 PM

Heritage Ford Hours

Sales

Monday

9:00 AM - 5:00 PM

Tuesday

9:00 AM - 5:00 PM

Wednesday

9:00 AM - 5:00 PM

Thursday

9:00 AM - 5:00 PM

Friday

9:00 AM - 5:00 PM

Saturday

9:00 AM - 5:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 5:30 PM

Tuesday

7:30 AM - 5:30 PM

Wednesday

7:30 AM - 5:30 PM

Thursday

7:30 AM - 5:30 PM

Friday

7:30 AM - 5:30 PM

Saturday

Closed

Sunday

Closed

About Our Dealership

Dealer on Cars.com since September 2004

Heritage Ford is the Champlain Valley's home for quality new and certified used Ford vehicles, as well as used vehicles

...

of all makes and models. We have been serving customers in Burlington, Shelburne, Essex, Colchester, St. Albans, and Montpelier since 1994, and since then we have committed ourselves to providing a quality experience to you, our customer.

"Find the car you're looking for with the H-Team!"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.8 out of 5 4.8
1098 lifetime reviews. Includes reviews of Heritage Ford from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    September 25, 2020

    Overall heritage does a good. I was in and out fairly fast. The waiting room and bathrooms were nice and clean as usual. That's about it

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    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Shawn Clifford

    Service Advisor

    (5.0) 144 reviews

  • 5.0 out of 5
    September 23, 2020

    Talked to him Sunday, he took care of me Monday and I left Tuesday night with the truck I've always wanted. He took care of me right from the git go. I... would highly recommend Areg!

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    Heritage Ford

    Thank you for taking the time to share your feedback - We are pleased to hear that you enjoyed working with Areg to shop for you new Ford, and that th...e process of finding your dream truck went so smoothly! We look forward to seeing you in the service department for your first scheduled maintenance visit, Until then, enjoy your new truck and safe travels!


    Worked with:
    Areg Muradian

    Product Specialist

    (5.0) 5 reviews

  • July 14, 2018

    Excellent sales and service. Dave Sturgeon is a honest no pressure sales person, I came in told him I wanted a new truck and didn't want to deal with a... bunch of bs. Dave made it happen with the price I was looking for with no back and forth. Communication between departments is great, I can call or text my sales guy(Dave Sturgeon) and he takes the time out of his day to talk with the service department about my issues and develop a plan for any service needed. I would highly recommend Heritage Ford great service at a fair price.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Heath, It's great to hear that you've received excellent service from both our sales and service department! Thank you for your kind words about Dave.... We appreciate your business. Nora Krom Customer Relations Specailist Heritage Automotive Group


    Worked with:
    Dave Sturgeon

    Product Specialist

    (5.0) 50 reviews

  • 4.0 out of 5
    September 22, 2020

    The recon dept needs to look over there car A lot before they bring it to tne customer It had dog hair on top of the back seat and the vent under the hood... had leaves and crap In It

    5.0 out of 5
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    3.0 out of 5
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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Heritage Ford

    Thank you for taking the time to share your feedback. We have passed this along to the management in our Autoshine department, so that these concerns ...can be addressed going forward. Thank you again for sharing your feedback, and we hope that you enjoy your new vehicle


    Worked with:
    Shawn Clifford

    Service Advisor

    (5.0) 144 reviews

    Abigail Heck

    F&I Manager

    (5.0) 180 reviews

    Celeste DesRosiers

    Finance Manager

    (4.8) 55 reviews

    Jason Maes

    Product Specialist

    NOT RATED

  • 5.0 out of 5
    September 21, 2020

    Nikki was a pleasure to work with and took the stress out of the process. No pressure, allowed me too make my decision. In fact I had settled for an... XL and after sleeping on it decided to move up to an XLT, glad I did. She also has a great personality which doesn't hurt either. Thanks Nikki Rick and Diane

    5.0 out of 5
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    0 people out of 0 found this review helpful. Did you?
    Heritage Ford

    Rick and Diane,Thank you for taking the time to share your feedback - We are pleased to hear that you enjoyed working with Nikki to shop for your new ...truck. We are glad that your shopping experience was stress free (as we feel vehicle shopping should be!), and that the truck you brought home was everything you wanted it to be! We look forward to seeing you in the service department for your first scheduled maintenance visit,Until then, safe travels!


    Worked with:
    Nikki Louison

    Sales Consultant

    (5.0) 5 reviews

  • 5.0 out of 5
    September 19, 2020

    My husband & I had a GREAT experience working with Nico! He listened to our "wish list" regarding the truck & budget we wanted. He was really friendly... & made the process stress free. We love our new F150 XLT !

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    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Nico Tripp

    Product Specialist

    (5.0) 5 reviews

    Celeste DesRosiers

    Finance Manager

    (4.8) 55 reviews

  • 5.0 out of 5
    September 18, 2020

    Excellent dealership and Nicco was the best salesman I have encountered yet. He was very interested in exactly what vehicle I was looking for and made... sure to let me know the differences between the different versions of them. He also explained the aspects of the vehicle in great detail and made sure all my questions were answered.

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Heritage Ford

    Thank you for taking the time to share your feedback from working with Nico! We are pleased to hear that he was able to make shopping for your new For...d an enjoyable experience, and that together you found the right vehicle to fit all your needs. We look forward to seeing you in the service department for your first scheduled maintenance visit, Until then, safe travels!


    Worked with:
    Nico Tripp

    Product Specialist

    (5.0) 5 reviews

  • 5.0 out of 5
    September 16, 2020

    My service was excellent as always. When I called to make my appointment the women I spoke to was pleasant and professional, she was able to get me in... when my schedule allowed. The service on my car was excellent and everything I asked to be done was done and done on time.

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    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    Heritage Ford

    Thank you for taking the time to share your feedback - We are pleased to hear that our staff was able to find an appointment to fit your schedule, and... that everything went smoothly while you were here. We look forward to seeing you again for your next scheduled visit,Until then, safe travels!


    Worked with:
    Ryan Morriseau

    Service Advisor

    (5.0) 67 reviews

  • 5.0 out of 5
    September 16, 2020

    drop off and pickup on time. no surprises. Service call - product issue, not dealership issue. Received call when service was completed. Again - no... surprises to worry about.

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    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    Heritage Ford

    Thank you for taking the time to share your feedback - We are pleased to hear that your recent visit to the service department went smoothly! We look ...forward to seeing you for your next scheduled appointment,Until then, safe travels!


    Worked with:
    Ryan Morriseau

    Service Advisor

    (5.0) 67 reviews

  • 5.0 out of 5
    September 11, 2020

    Nikki was the BEST! Friendly and knowledgeable! Unbeknownst to us, she came in on her day off to meet with us and stayed with us from test drive to finishing... the financing!

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Heritage Ford

    Thank you for taking the time to share your feedback, and for your kind words. We are so glad to hear that you enjoyed working with Nikki, and that sh...e was able to make your experience shopping for a new Ford an enjoyable one! We look forward to seeing you in the service department for your first scheduled maintenance visit,Until then, safe travels!


    Worked with:
    Nikki Louison

    Sales Consultant

    (5.0) 5 reviews

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