[{"id":369301,"personPtyId":40200335,"firstName":"Bill","lastName":"LaBonte","titleText":"Product Specialist","shortBioText":"My wife and I have moved to Grand Isle from Wilmington VT. to be closer to our children.\r\nwe have 4 great kids! 3 dogs , 2 cats. we enjoy hiking and this area is Beautiful.\r\n \"Love my new C-Max\" - Keener\r\nMy husband and I went in just to look at buying a used Fusion to replace my 2007 Focus. After looking around the lot, Bill showed us a 2015 C-Max, and I knew right away it was the car for me. We ended up buying it that night, and the staff were great about staying late for the paperwork, which didn't end up taking too long. I love the car and the great mileage I'm getting. Thanks for pointing me to that car, Bill!\"\r\n \"Bill Labonte\" - Cathy Gray\"I would highly recommend this Guy.\r\nGreat salesman,Honest and very caring..I just bought my new 2016 and I love it..\r\nThanks Bill,you were the one dealership that really cared about my needs..\"\r\n \"We had an awesome & quick experience with Bill!!!\" - Amanda","emailTxt":"BLabonte@HeritageVT.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":4,"combinedEmpReviewCnt":81,"imageUrl":"https://cdn-user.dealerrater.com/images/005b315257d9.jpg","drDealerId":27855,"dealerEmpStartDtUtc":"1480550400","industryStartDtUtc":"1099267200","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":332584,"firstName":"Gary","lastName":"Graham","titleText":"Service Advisor","emailTxt":"Ggraham@heritagevt.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":93,"imageUrl":"https://cdn-user.dealerrater.com/images/ba8aa139098c.jpg","drDealerId":27855,"certifiedEmployee":true,"deptDscrp":"Service"},{"id":493597,"personPtyId":50199053,"firstName":"Turner","lastName":"Ede","titleText":"Product Specialist","emailTxt":"TEde@Heritagevt.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":28,"imageUrl":"https://cdn-user.dealerrater.com/images/b80451e913f5.jpg","drDealerId":27855,"certifiedEmployee":true,"deptDscrp":"Sales"},{"id":244516,"personPtyId":40175603,"firstName":"Kevin","lastName":"Dowd","titleText":"Enhanced Product Specialist","shortBioText":"Kevin Dowd, previously a restaurant manager, has just gotten his start in automotive sales. Originally from Richmond, Vermont Kevin is a veteran of the United States Marines. He likes snowboarding, fitness, and enjoys cracking a joke or two. He loves American Muscle cars, and currently drives a F-150. Kevin's sports teams are the New York Yankees, and the Dallas Cowboys.","emailTxt":"kdowd@heritagevt.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":68,"imageUrl":"https://cdn-user.dealerrater.com/images/users/tcawley/93e0eeaa-9d53-49e0-a809-f4c61968924c.jpg","drDealerId":27855,"dealerEmpStartDtUtc":"1417392000","industryStartDtUtc":"1417392000","certifiedEmployee":true,"deptDscrp":"Finance"},{"id":332585,"personPtyId":40200750,"firstName":"Shawn","lastName":"Clifford","titleText":"Service Advisor","emailTxt":"Sclifford@heritagevt.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":7,"combinedEmpReviewCnt":90,"imageUrl":"https://cdn-user.dealerrater.com/images/e7883edf86ea.jpg","drDealerId":27855,"certifiedEmployee":true,"deptDscrp":"Service"},{"id":145087,"personPtyId":51734791,"firstName":"Chad","lastName":"Tobin","titleText":"Finance Manager","shortBioText":"Newcomer to the automotive business, Chad Tobin joined the Heritage Ford H-Team in February 2013. He is originally from Burlington but currently lives north of the city with his wife and two young daughters. \r\n\r\nBefore joining the H-Team, Chad worked as a bartender for 14 years, and as a professional poker player!\r\n \r\nChad describes himself as a very motivated, honest, hard-working and dependable person, and believes the most important thing is maintaining a balance between career and personal life. \r\n\r\nIn early 2016, Chad moved from sales representative to finance manager.","emailTxt":"ctobin@heritagevt.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":84,"imageUrl":"https://cdn-user.dealerrater.com/images/0ef3ab27f666.jpg","drDealerId":27855,"certifiedEmployee":true,"deptDscrp":"Finance"},{"id":342908,"firstName":"Dylan","lastName":"Krause","titleText":"Product Specialist","emailTxt":"DKrause@HeritageVt.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":44,"imageUrl":"https://cdn-user.dealerrater.com/images/5991d7f8590f.jpg","drDealerId":27855,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":492890,"personPtyId":40215599,"firstName":"Dillon","lastName":"Machavern","titleText":"Product Specialist","emailTxt":"DillonM@HeritageVT.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":9,"imageUrl":"https://cdn-user.dealerrater.com/images/73ba83af354c.jpg","drDealerId":27855,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":30475,"firstName":"Charlie","lastName":"Moriarty","titleText":"Product Specialist","shortBioText":"Charlie Moriarty has over 20 years\u001a experience in the industry, and has been a staple to the Heritage Ford showroom since March 2001 when he joined the H-Team.\r\n \r\nHe enjoys jogging on Sundays, playing in his men\u001as ice hockey league, the movie Caddyshack, and supporting all Boston sports teams- Celtics, Patriots, and Red Sox. \r\n\r\nCould this veteran be the salesperson to get you into your next new Ford or pre-owned vehicle?","emailTxt":"cmoriarty@heritagevt.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":49,"imageUrl":"https://cdn-user.dealerrater.com/images/users/tcawley/159d9949-88f4-46ff-a2ee-8eac410e486f.jpg","drDealerId":27855,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":332587,"firstName":"Ryan","lastName":"Morriseau","titleText":"Service Advisor","emailTxt":"Rmorriseau@heritagevt.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":40,"imageUrl":"https://cdn-user.dealerrater.com/images/f5af3a779ee8.jpg","drDealerId":27855,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":258029,"firstName":"Adam","lastName":"Rich","titleText":"Sales Manager","shortBioText":"Adam Rich originally hails from Essex Junction, Vermont and is a graduate of Champlain College. He\u001as been working in the automotive industry for some time, specifically in sales. Adam\u001as motto is \u001aalways treat your customer the way you want to be treated, and have fun doing it.\u001a \r\n\r\nAdam now lives in South Burlington with his wife Natalie, and their daughter Emma Mae, and the family guinea pig, Popcorn. On the rare occasion that he\u001as not selling a car, he can be found fishing, playing poker, or watching a good movie. He enjoys listening to all types of music except for heavy metal, a good palate for someone who\u001as dream car is a Bentley Mulsanne.","emailTxt":"arich@heritagevt.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":31,"imageUrl":"https://cdn-user.dealerrater.com/images/127617b965bf.jpg","drDealerId":27855,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":317405,"personPtyId":40210896,"firstName":"Celeste","lastName":"Brasseur","titleText":"E-Commerce Specialist","shortBioText":"Celeste is a native Vermonter and has always enjoyed the Vermont climate. She has worked in sales in multiple dealerships now and loves helping people find their new car. She gained experience in customer service while working in college and was a self employed web designer/developer. She feels that with Ford\u001as broad range of vehicles and options matched with the extensive safety features, there\u001as something for everyone. Celeste enjoys painting, playing music, and spending time with her three children.","emailTxt":"CBrasseur@HeritageVt.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":29,"imageUrl":"https://cdn-user.dealerrater.com/images/b0ba5a00497f.jpg","drDealerId":27855,"certifiedEmployee":false,"deptDscrp":"Internet"},{"id":231201,"firstName":"Larry","lastName":"Lussier","titleText":"General Sales Manager","shortBioText":"Larry became GSM of Heritage Ford in September 2014...","emailTxt":"Llussier@heritagevt.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":27,"imageUrl":"https://cdn-user.dealerrater.com/images/users/tcawley/e4b67790-1032-4d7a-ab12-5dcadb8de898.jpg","drDealerId":27855,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":332583,"personPtyId":40200748,"firstName":"Mike","lastName":"LeClerc","titleText":"Service Manager","emailTxt":"Mleclerc@heritagevt.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":24,"imageUrl":"https://cdn-user.dealerrater.com/images/46e9a79f82a4.jpg","drDealerId":27855,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":240240,"firstName":"Mike","lastName":"Hassett","titleText":"Sale Manager","shortBioText":"Mike joined the H-Team in October 2014....","emailTxt":"mhassett@heritagevt.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":4,"combinedEmpReviewCnt":34,"imageUrl":"https://cdn-user.dealerrater.com/images/users/tcawley/0b3aa14b-84fb-4b42-b1bf-e87b0492dcbb.jpg","drDealerId":27855,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":30477,"firstName":"Paul","lastName":"Thibault","titleText":"Commercial Specialist","shortBioText":"Paul Thibault is a Vermont native, born and raised in Williston, Vermont, following both his parents as life-long residents.\r\n\r\nPaul has been a member of the Ford sales team at Heritage since 2002. In that time, he has most enjoyed meeting and getting to know the people he does business with\r\n\r\nWhen he isn't selling vehicles, Paul enjoys listening to Bob Dylan and the Samples, as well as spending time with his family, skiing, and boating. He spends his summers living on his boat with his wife, Belinda, and one day dreams of owning a 100 foot yacht.\r\n\r\nPaul is an avid sports fan, and follows the Boston Red Sox and Boston Celtics, as well as the Green Bay Packers.","emailTxt":"trucksales@heritagevt.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/users/tcawley/a8b9a0a4-300a-4415-8b87-1c0ae433d139.jpg","drDealerId":27855,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":477809,"personPtyId":40204877,"firstName":"Tyler","lastName":"MacMillian","titleText":"Commercial Specialist","emailTxt":"TMacMillian@HeritageVT.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/bf7afa19f4ef.jpg","drDealerId":27855,"certifiedEmployee":false,"deptDscrp":"Sales"}]
Cars for Sale   /   Dealers  /  Heritage Ford

Heritage Ford

4.9 out of 5 4.9
821 reviews
1600 Shelburne Rd South Burlington, VT 05403
Rectangle 48
Sales 8:30 AM - 7:00 PM
Service 7:30 AM - 5:30 PM

Heritage Ford Hours

Sales

Monday

8:30 AM - 7:00 PM

Tuesday

8:30 AM - 7:00 PM

Wednesday

8:30 AM - 7:00 PM

Thursday

8:30 AM - 7:00 PM

Friday

8:30 AM - 6:00 PM

Saturday

9:00 AM - 5:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 5:30 PM

Tuesday

7:30 AM - 5:30 PM

Wednesday

7:30 AM - 5:30 PM

Thursday

7:30 AM - 5:30 PM

Friday

7:30 AM - 5:30 PM

Saturday

8:00 AM - 4:00 PM

Sunday

Closed
Dealer website
Dealer website
New (802) 662-1294
Used (802) 662-1324
Service (802) 662-1306

Inventory

NEW
$50,853 MSRP $54,605
2018 Ford F-150
  • Exterior Color: Magnetic Metallic
  • Interior Color: Black
  • Transmission: Automatic
  • Drivetrain: 4WD
NEW
$46,000 MSRP $50,170
2018 Ford Flex
  • Exterior Color: Magnetic Metallic
  • Interior Color: Dune
  • Transmission: Automatic
  • Drivetrain: AWD
NEW
$76,355 MSRP $76,855
2018 Ford Expedition Max
  • Exterior Color: Ingot Silver Metallic
  • Interior Color: Ebony
  • Transmission: Automatic
  • Drivetrain: 4WD
NEW
$33,510 MSRP $33,510
2019 Ford Fusion Hybrid
  • Exterior Color: Magnetic Metallic
  • Interior Color: Ebony
  • Transmission: Variable
  • Drivetrain: FWD
NEW
$59,875 MSRP $64,355
2018 Ford F-150
  • Exterior Color: Oxford White
  • Interior Color: Black
  • Transmission: Automatic
  • Drivetrain: 4WD
NEW
$56,641 MSRP $60,830
2018 Ford F-150
  • Exterior Color: Ruby Red Metallic Tinted Clearcoat
  • Interior Color: Black
  • Transmission: Automatic
  • Drivetrain: 4WD

Our Employees

(5.0) 81 reviews

Bill LaBonte

Product Specialist
(5.0) 93 reviews

Gary Graham

Service Advisor
(5.0) 28 reviews

Turner Ede

Product Specialist
(5.0) 68 reviews

Kevin Dowd

Enhanced Product Specialist
(4.9) 90 reviews

Shawn Clifford

Service Advisor
(4.9) 84 reviews

Chad Tobin

Finance Manager
(5.0) 44 reviews

Dylan Krause

Product Specialist
(5.0) 9 reviews

Dillon Machavern

Product Specialist
(5.0) 49 reviews

Charlie Moriarty

Product Specialist
(5.0) 40 reviews

Ryan Morriseau

Service Advisor

 View All Employees
View All Employees

About Our Dealership

Dealer on Cars.com since September 2004

Heritage Ford is the Champlain Valley's home for quality new and certified used Ford vehicles, as well as used vehicles

...

of all makes and models. We have been serving customers in Burlington, Shelburne, Essex, Colchester, St. Albans, and Montpelier since 1994, and since then we have committed ourselves to providing a quality experience to you, our customer.

"Find the car you're looking for with the H-Team!"

Photos & Videos

9
Photos |
Video

Service

See All Service & Price Information

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.9 out of 5 4.9
821 lifetime reviews. Includes reviews of Heritage Ford from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

All Reviews recommend buy leave new deal bill courteous knowledgeable sale team future purchase reasonable time big help explain time great experience excellent service wonderful experience help purchase
All Reviews recommend buy leave new deal bill courteous knowledgeable sale team future purchase reasonable time big help
All Reviews recommend buy leave new deal bill courteous knowledgeable sale team future purchase reasonable time big help explain time great experience excellent service wonderful experience help purchase
  • 5.0 out of 5
    F250 Super Duty Purchade
    by RooferJoe from DealerRater.com
    December 15, 2018

    Dave gave us an enjoyable truck buying experience, he was very patient, strait shooter, very helpful with vehicle options and advice! We will look to... Dave again for our next purchase!

    5.0 out of 5
    Customer Service
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    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    warranty service call
    by mike from DealerRater.com
    December 14, 2018

    all problems corrected in a timely manner, friendly staff and clean waiting area..that says it all thank you very much for listening to me...

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Worked with:
    Shawn Clifford

    Service Advisor

    (4.9) 90 reviews

  • FEATURED REVIEW

    5.0 out of 5
    Excellent sales & service, Dave Sturgeon was great
    by Heath B from South burlington, vt
    July 14, 2018

    Excellent sales and service. Dave Sturgeon is a honest no pressure sales person, I came in told him I wanted a new truck and didn't want to deal with... a bunch of bs. Dave made it happen with the price I was looking for with no back and forth. Communication between departments is great, I can call or text my sales guy(Dave Sturgeon) and he takes the time out of his day to talk with the service department about my issues and develop a plan for any service needed. I would highly recommend Heritage Ford great service at a fair price.

    5.0 out of 5
    Customer Service
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    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Heath, It's great to hear that you've received excellent service from both our sales and service department! Thank you for your kind words a...bout Dave. We appreciate your business. Nora Krom Customer Relations Specailist Heritage Automotive Group

  • 5.0 out of 5
    Electrical Inspector
    by DAD1234 from DealerRater.com
    December 13, 2018

    I have to say that Dillon Machavern work really had on this deal. Because on my end i had some up,s and down and he stuck with me and made it happen. ... Thank you. Jim C

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Worked with:
    Chad Tobin

    Finance Manager

    (4.9) 84 reviews
    Dillon Machavern

    Product Specialist

    (5.0) 9 reviews
  • 5.0 out of 5
    Service was great.
    by Senior Citizen from DealerRater.com
    December 13, 2018

    Service was great. In addition to the inspection being done efficiently, I also asked for help from the sales staff about synchronizing a new cell phone,... and they gladly showed me how to do it. I will comment that the check-in area is quite confining, narrow, and busy, and the passage from there to the waiting area crosses the traffic coming in, and the actual service bays. We own a Toyota, and their set up is much more efficiently designed! Nonetheless, the folks who helped me this week were very courteous and helpful!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Worked with:
    Mike Hassett

    Sale Manager

    (4.8) 34 reviews
  • 5.0 out of 5
    Bill's the Best
    by KathySSE from DealerRater.com
    December 4, 2018

    We had a five star experience buying our Escape. Bill was very helpful. We enjoyed working with him and he was also great explaining all the bells and... whistle with our car. Thanks so very much Heritage Ford and Bill LaBonte!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Worked with:
    Bill LaBonte

    Product Specialist

    (5.0) 81 reviews
  • 5.0 out of 5
    They work hard
    by Pdchief from DealerRater.com
    December 2, 2018

    When the manager takes the time to meet you and simply say thank you for stopping by - to me that is important. No pressure at all, just helping me understand... the process and finding the best deal possible. My wife and I were considering the Escape to downsize from our minivan, we were presented with a great deal. However, in the end we decided to keep our current car. We will definitely return when the time comes.

    Not Applicable
    Customer Service
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    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for posting! It's wonderful that you received such excellent service. We appreciate you taking the time to share your experience.Nora KromCu...stomer Relations SpecialistHeritage Automotive Group

    Worked with:
    Bill LaBonte

    Product Specialist

    (5.0) 81 reviews
  • 5.0 out of 5
    Turner was direct and has been helpful with follow up.
    by Emily from DealerRater.com
    November 29, 2018

    The purchasing process was as painless as could be. All sales personnel we're friendly and helpful. We were happy doing business with the Ford group.

    Not Applicable
    Customer Service
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    Friendliness
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    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Emily,That's great! Glad to hear that you enjoyed working with Turner and the rest of the sales team. Thank you for choosing Heritage Ford!Nora KromCu...stomer Relations SpecialistHeritage Automotive Group

    Worked with:
    Turner Ede

    Product Specialist

    (5.0) 28 reviews
    Chad Tobin

    Finance Manager

    (4.9) 84 reviews
    Mike Hassett

    Sale Manager

    (4.8) 34 reviews
  • 4.0 out of 5
    Buying used truck
    by FLYFISH from DealerRater.com
    November 27, 2018

    Bought used 2012 Tacoma was offered fair KBB trade in value. Worked with Dylan Krause, Abigail Heck and Celeste Brasseur, all 3 were very professional... and meet my needs to make the buying experience fairly painless.

    5.0 out of 5
    Customer Service
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    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    It's fantastic that you received top notch service from our sales team. Thank you for your kind words. We appreciate your business.!Nora KromCustomer ...Relations SpecialistHeritage Automotive Group

    Worked with:
    Dylan Krause

    Product Specialist

    (5.0) 44 reviews
    Celeste Brasseur

    E-Commerce Specialist

    (5.0) 29 reviews
  • 5.0 out of 5
    Service visit
    by srbergero from DealerRater.com
    November 27, 2018

    Had my snow tires put on for the winter. Always happy with the service, I bring all my vehicles to this dealership and have purchased them there as well.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    3.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for posting! Glad your visit went well. We appreciate your business.Nora KromCustomer Relations SpecialistHeritage Automotive Group

    Worked with:
    Shawn Clifford

    Service Advisor

    (4.9) 90 reviews
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