Goss Dodge Chrysler Ram Jeep

Swindler Cory Loudon bamboozled us on the purchase of a used truck. We didn't know any better at the time that we could have/should have fought the add-ons he was charging us for, so he could make a few extra bucks off of us. He charged us $250 for running boards that were already on the used vehicle, that ended up rusting and falling off a year later. He also charged us $200 for the truck box that was also already on the used vehicle (bolts holding it in were already rusted). But we fell for it, thinking we would lose the truck if we didn't buy those add-ons. Looking back, I'm so upset that he took advantage of me and my family on the purchase of our truck. Don't trust Cory Loudon.

Today we stopped in for a appointment to test drive a car and I loved it but it was a 2016 wrx and I am not saying my salesman's name but steared me away from that one it was only gonna be a second car for work. So after being told that it will not work do to year and mileage but if u know subarus that was nothing at all so he sent us a link of cars,mostly jeeps way more money that the wrx and some of the ones we want they said no it has to be a newer car and less mileage not true on that situation doesn't matter if they will not make money on the car for there commission forget about it not gonna happen ,he was not gonna get any commission on it so wanted us to look at cars out of our price range and not what we want tell us we are all set then changed everything at the last minute. I think if we were all set we should of talked about a different one well I will go do paper work and let you know ASAP yeah told us a bunch of things we needed to do ...All this for a second hand car it is getting ridiculous almost same work for a second hand car not like it was brand new .

Outside of their Service Department, I wouldn't deal with these guys. They claim to be transparent, but just go to any other Jeep Dealer within 50 miles and Goss Jeep prices are are substantially higher then their competitors. Save time and trouble and just shop somewhere else. Dont deal with Kristina Kingsbury or their Sales Manager Matt Shanks... Transparency is not what you'll get with them.

My car was worked on in their body shop. Their work was great but took too long with many different excuses. The real issue comes a couple of months later with a threatening voice mail from mike the operations director. He claimed that the insurance payout was paid to my wife (about $8000) and that she cashed it and never paid them. He threatened to file a theft of service charge against my wife if payment was not received by the next day. This claim was completely handled by Goss dodge and progressive insurance. It turns out that they had been paid directly by progressive and they had cashed the check not us. They were looking under the wrong nome and didn’t bother to go with the claim number. He blamed it on the insurance company when he should have dug deeper before sending us a threatening phone phone call. It took me all of 2 minutes to find out when and to who the check was sent. When pressed on this he hung up on me. I would never recommend a company that jumps to conclusions about their customers before getting all of the facts.

Service center is absolutely horrible zero communication can’t seem to fix anything don’t ever seem to have answers or return your phone calls and explain why they don’t have answers worst dealership service I’ve ever dealt with

I’m blown away at how amazing Goss Dodge recently treated me. My Dad bought a truck for them and he has many years of vehicle buying experiences- and he told me about Denny at Goss, and that it was hands down the best experience he’s had when it comes to purchasing a vehicle. I was able to find out for myself and it’s 1000% true- Denny is incredible and it’s the best experience I’ve ever had. First, and most importantly, I never felt pressured in any kind of way. Denny was very easy to chat with and he made it such a smooth process. He, and the folks at Goss, were able to work with my less than ideal credit score and they got me into the vehicle I was hoping to get into. Not only did they make that happen, but they got me an incredible deal overall (in terms of interest rate, extended warranties, staying below the budget I had mentioned). I couldn’t have scripted a better experience- everything about it was 5 stars, especially working with Denny. Here’s how good of a person Denny is- when I went to pick up the car he apologized profusely because some pollen had gotten on the car, no matter how many times he cleaned it off. Obviously he can’t control pollen, but here he was- apologizing for that. I assured him that it was no big deal, in general, but especially because he made this such an incredible experience. Give Goss Dodge a shot, and make sure you ask for Denny. He’s the best!

Nate Hall and Derek made this the easiest truck buying experience I’ve ever experienced! I would absolutely buy from them again,they treat you unbelievably nice just a completely different then any other dealership.

We were in a bind to locate an affordable, dependable vehicle for me & Chris Thibault @Goss Dodge made the process easy & actually enjoyable. I've had mixed experiences with other dealerships but this experience was fantastic. I will definitely look to them again first when we need a new/used vehicle.

I don't often write reviews, but I absolutely have to share my recent experience with Goss in South Burlington. After I experienced a series of unfortunate events with my new RAM truck, I decided to try to reach out to the management at Goss for help. I was blown away by the response. Within no more than 30 minutes of sending an email, I received a reply from the General Manager/Owner himself. Brian said he would review my case with his management team and get back to me right away. He called that same afternoon and I got to speak, not only with him but also to his management staff that he had on the line. Incredible! They carefully listened to my situation and then, within days, resolved all of the issues to my complete satisfaction. They didn't stop there. Mike, the Service Department Manager, went above and beyond the call of duty and worked for weeks with RAM to provide me a means to restore my complete confidence in my new truck. I've been purchasing cars for well over four decades now and this was, without question, the best service I've ever received from any dealership. They treated me more like a good friend than just a customer. They were not satisfied until they knew for certain I was satisfied. Thanks to them, I can now fully enjoy my new truck. This was not the only great experience I've had with Goss. I was having a hard time finding the exact truck I wanted, but both John and Vince from the sales team worked tirelessly and with extraordinary patience until they found me the perfect truck at a great price. No other dealership that I had contacted in all of Vermont even came close to their dedication. I don't see how it could be possible for any auto dealership to treat their customers with better respect and service than I received from Goss. I will highly recommend them to everyone, and whenever I need a new vehicle, I now know exactly where to go to get the best personal service in Vermont.

I had a great experience buying a used car from Wayne at Goss Dodge. It was my first time financing a vehicle. Wayne and their finance guy, Matt, walked me through the process and made it super easy. Nearly a month later I'm still super happy about my experience purchasing and driving my new/used vehicle. Thank you Wayne!