Napleton Autowerks Loves Park

Reviews

4.9 out of 5 4.9
613 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    December 31, 2018

    The overall experience I had at the dealership was very good. From the first time I entered the sales room and got the shoe shine from Ron and the first... handshake with Luke. Both Luke and Alex were very helpful with not just explaining where the Ford Mustang came from and how the car ran. They were also helpful in finding the best deal for the car and explaining how the deal would be good for me. They were also helpful in the test drive of how the car drives well. They were with my dad and I throughout the whole process. I would recommend them when someone I know is looking for a car next time.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 5.0 out of 5
    December 31, 2018

    Easy straight forward process. Even gave us a few hundred off an already good deal. Best part was joking around about a bow and then walking out to drive... it away and... there was the bow! Very happy!

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    Shopped for a used car
    Did not make a purchase
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  • May 8, 2015

    The folks at the dealership were very good to work with and responded quickly to all of my questions and handled the order extremely well. Look forward... to the next opportunity to work with them. A Satisfied Customer

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    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    December 29, 2018

    I have complete confidence and trust in Napleton AutoWerks of Loves Park. I have purchased from this dealer exclusively since 2000. My first experience... in 2000 was to purchase 2 vehicles from Chris Loch (now Honda Sales Manager). It was this awesome experience that has kept us coming back every time we needed a new vehicle. Chris and the entire Honda team are friendly, honest, knowledgeable and helpful. I purchased 6 Hondas from Chris Loch and 3 from John Vang. John has been key in helping us choose the best model when our children needed vehicles and provided every detail and nuance of each model. Chris Loch & Jorge Rangel have ensured we get the best deal possible and that we are happy with our new Hondas. We have serviced our Hondas at this dealer and have trusted Russ Burkhart with our vehicles for the past 18 years. I have driven 700 miles/week to work for the past 18 years so I have used the service department often for regular maintenance. Russ has always handled our cars and taken the time to explain what each service included. Collectively, our Hondas have been driven for over 1,000,000 miles and we have not experienced any major mechanical failure, which is a testimony to the quality of vehicle that Honda builds. If you are in the market for a new car, strongly consider a Honda and be sure to talk to the good people at Honda Autowerks of Loves Park. I guarantee you will have a great experience.

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    Shopped for a new car
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  • 5.0 out of 5
    December 26, 2018

    This was the third car I bought from Mike. He did a great job. Very responsive without my feeling pushed. I think he deserves a raise.

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    Shopped for a new car
    Did not make a purchase
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  • 5.0 out of 5
    December 22, 2018

    Jorge rangel and chris loch and matt harkey were amazing at helping me get my first brand new vehicle thank you guys so much very happy

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • 5.0 out of 5
    December 21, 2018

    brought my car in for recall. Russ got me in right away and took care of my car quickly. Excellent service as always. Russ always takes good care of my... car.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    December 19, 2018

    I got a great deal on a great car and I received free car washes for life. Throughout the car buying process the staff was very accommodating.

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    Shopped for a used car
    Did not make a purchase
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  • 5.0 out of 5
    December 15, 2018

    We had several phone calls and emails with Mike trying to work out a deal before we came in, which we accomplished. We???ve worked with Mike several times... and we find him very knowledgeable, extremely friendly and patient with us during our many many questions. Great salesman!

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    Shopped for a new car
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  • 5.0 out of 5
    December 14, 2018

    It is employees like Luis Pena at Napleton Autowerks of Loves Park that make buying a car easy. Thank you and I will be a customer in the future for my... next purchase. Thank you!

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    Shopped for a used car
    Did not make a purchase
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