Napleton Autowerks Loves Park

4.8
(848 reviews)
Visit Napleton Autowerks Loves Park
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–9:00pm 7:00am–6:00pm
Tuesday 9:00am–9:00pm 7:00am–6:00pm
Wednesday 9:00am–9:00pm 7:00am–6:00pm
Thursday 9:00am–9:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed

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New (815) 315-9640 (815) 315-9640
Used (815) 315-9550 (815) 315-9550
Service (815) 315-9554 (815) 315-9554

Inventory

See all 236 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since January 2019.
At Napleton Auto Group we are dedicated to providing each customer with the best service we can possibly provide.

Customer satisfaction is the single most important focus of our business just as it has been since we opened the first dealership in 1931 with a philosophy of "Common Courtesy". Simply put we treat our customers the way we would like to be treated. We want every customer's experience to be as timely comfortable and satisfying as possible.

For over 80 years the Napleton family has made sure that nothing is more important than our commitment to your satisfaction.
Customer Care Beyond Compare!

Service center

Phone number (815) 315-9554

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
Closed
Sunday
Closed

Reviews

4.8
(848 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

They exceeded my expectations.

They exceeded my expectations. When it came time to enter into a new lease, they were able to go over options and get me into a new car lease. I am very pleased with my experience.

5.0

They exceeded my expectations.

They exceeded my expectations. When it came time to enter into a new lease, they were able to go over options and get me into a new car lease. I am very pleased with my experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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5.0

The purchase of our new Passport could not have gone

The purchase of our new Passport could not have gone better. Mike and everyone’s else on the team did a fantastic job. It was a great experience.

5.0

The purchase of our new Passport could not have gone

The purchase of our new Passport could not have gone better. Mike and everyone’s else on the team did a fantastic job. It was a great experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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5.0

Mike Massaro was very helpful and patient.

Mike Massaro was very helpful and patient. Drove a couple of different cars and Mike went over them explaining the differences between them. Was very satisfied with everything Mike and Chris Lock did to get me in the car I wanted.

5.0

Mike Massaro was very helpful and patient.

Mike Massaro was very helpful and patient. Drove a couple of different cars and Mike went over them explaining the differences between them. Was very satisfied with everything Mike and Chris Lock did to get me in the car I wanted.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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5.0

I have leased my last 3 vehicles through Napelton Honda

I have leased my last 3 vehicles through Napelton Honda and it's been a very pleasant experience. They are very efficient and go out of their way to accommodate your needs. I have been very happy with Mike Massaro sales rep and Johnny A.

5.0

I have leased my last 3 vehicles through Napelton Honda

I have leased my last 3 vehicles through Napelton Honda and it's been a very pleasant experience. They are very efficient and go out of their way to accommodate your needs. I have been very happy with Mike Massaro sales rep and Johnny A.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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5.0

Great place to buy a new Honda!

Great place to buy a new Honda! Mike Massaro and Johnny A. are awesome to deal with because there isn't any xx involved. They're straight forward people (friends) 🙂 and they made our purchase a good experience! Honda's are very reliable vehicles and they're service department is very good. We've been using the service dept. for over 10 years. Napleton Honda is highly recommended!!

5.0

Great place to buy a new Honda!

Great place to buy a new Honda! Mike Massaro and Johnny A. are awesome to deal with because there isn't any xx involved. They're straight forward people (friends) 🙂 and they made our purchase a good experience! Honda's are very reliable vehicles and they're service department is very good. We've been using the service dept. for over 10 years. Napleton Honda is highly recommended!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
2 people out of 2 found this review helpful.
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1.0

bad people

Do not go here they lie.Working buying truck 2 days.They sold it to worker.No notice.i can not go here and you should not

1.0

bad people

Do not go here they lie.Working buying truck 2 days.They sold it to worker.No notice.i can not go here and you should not

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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5.0

Best dealership in Illinois hand down!

Best dealership in Illinois hand down! Joe Sanchez treated me amazing and the transition was quick and smooth, I got the car I wanted Joe wasn’t pushy like most salesman he didn’t try selling me anything I did not want and we just got to the point and I was able to drive out in new wheels! Would highly recommend for anyone looking to buying a car!

5.0

Best dealership in Illinois hand down!

Best dealership in Illinois hand down! Joe Sanchez treated me amazing and the transition was quick and smooth, I got the car I wanted Joe wasn’t pushy like most salesman he didn’t try selling me anything I did not want and we just got to the point and I was able to drive out in new wheels! Would highly recommend for anyone looking to buying a car!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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5.0

Best dealership!

Best dealership!! I’ve been coming to Napleton’s for years & I’ve never had a bad experience! The manager, John Azpuru , and my sales representative, John Palumbo , have always gone over & above! They have given me the best advice and a very fair price on every car I have purchased. If you want a dealership with the best service this is where you should go! This is a dealership you can trust! Larry from finance makes it’s easy to process your sale & get you out the door. Make this the dealership you choose for your next vehicle. Thank you Napleton’s Auto Werks of Loves Park. Thank you John A., John P., and Larry!! Great team!!

5.0

Best dealership!

Best dealership!! I’ve been coming to Napleton’s for years & I’ve never had a bad experience! The manager, John Azpuru , and my sales representative, John Palumbo , have always gone over & above! They have given me the best advice and a very fair price on every car I have purchased. If you want a dealership with the best service this is where you should go! This is a dealership you can trust! Larry from finance makes it’s easy to process your sale & get you out the door. Make this the dealership you choose for your next vehicle. Thank you Napleton’s Auto Werks of Loves Park. Thank you John A., John P., and Larry!! Great team!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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5.0

Great purchase and trading experience with Joe and his

Great purchase and trading experience with Joe and his manager John A. Super nice to work with and I am very satisfy with their services. :)

5.0

Great purchase and trading experience with Joe and his

Great purchase and trading experience with Joe and his manager John A. Super nice to work with and I am very satisfy with their services. :)

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
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5.0

Where do I start?

Where do I start?! I am forever grateful to John Azpuru. To be short- I spoke with 10 dealers in 3 states and they all told me I could not get the CRV I wanted. Well, John said he could (I did not believe it!) and sure enough, he texted me a day later and said he could get one! Then he kept in touch with me every step of the way. I still can't believe how much he did to help me find the perfect car for my older father in law. In fact, the entire process was awesome. Our salesmen, Christopher Woods, who handled the paperwork was fantastic. Then I bought a cargo liner and instead of just handing it to me, the gentleman in Service who sold it to me walked it to the car and put it in. Even the young lady at the reception desk was super nice! Just a fantastic experience! I cannot thank John and his team enough....they made me and my father in law's weekend!!

5.0

Where do I start?

Where do I start?! I am forever grateful to John Azpuru. To be short- I spoke with 10 dealers in 3 states and they all told me I could not get the CRV I wanted. Well, John said he could (I did not believe it!) and sure enough, he texted me a day later and said he could get one! Then he kept in touch with me every step of the way. I still can't believe how much he did to help me find the perfect car for my older father in law. In fact, the entire process was awesome. Our salesmen, Christopher Woods, who handled the paperwork was fantastic. Then I bought a cargo liner and instead of just handing it to me, the gentleman in Service who sold it to me walked it to the car and put it in. Even the young lady at the reception desk was super nice! Just a fantastic experience! I cannot thank John and his team enough....they made me and my father in law's weekend!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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