[{"id":472251,"personPtyId":36516972,"firstName":"Chris","lastName":"Loch","titleText":"Sales Manager","emailTxt":"cloch@napleton.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":5,"combinedEmpReviewCnt":43,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":36886,"certifiedEmployee":true,"deptDscrp":"Management"},{"id":525293,"personPtyId":44123313,"firstName":"Alex","lastName":"Maldonado","titleText":"Sales Consultant","shortBioText":"Born and raised in the Rockford area, Guilford Grad!!! Looking to grow my client base came from sales in the rubber manufacturing world of 10 years. I have a 4 year old son, and a 6 year old full size Goldendoodle that is my 2nd son. I love sports, and doing any activity outdoor, including yard work! Always happy to assist. Come say hello!","emailTxt":"amaldonado@napletonlovespark.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":6,"combinedEmpReviewCnt":25,"imageUrl":"https://cdn-user.dealerrater.com/images/a05415b948be.jpg","drDealerId":36886,"dealerEmpStartDtUtc":"1525132800","industryStartDtUtc":"1525132800","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":472253,"personPtyId":36517086,"firstName":"Robert","lastName":"Hamilton","titleText":"Sales Manager","shortBioText":"For the past 27 years, I have endeavoured to evolve this business and make it simple, easy, and pleasurable for any one with whom I come into contact. Our customers are important to us and they should always feel this way. It is my hope that I and this facility represent all that is the best of the automotive retail environment. Come and experience this for yourself!","emailTxt":"rhamilton@napleton.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":30,"imageUrl":"https://cdn-user.dealerrater.com/images/260164611783.jpg","drDealerId":36886,"dealerEmpStartDtUtc":"1422748800","industryStartDtUtc":"670464000","certifiedEmployee":true,"deptDscrp":"Management"},{"id":472252,"personPtyId":36517134,"firstName":"Jorge","lastName":"Rangel","titleText":"Sales Manager","shortBioText":"Hello and welcome!\r\nI have been in the automotive business since the late 1980's. \r\nMy love and passion for the Honda product came when I purchase a 1978 Honda\r\nCivic when I was still in college. That was a GREAT car and miss it.\r\nI have had Civic, Accord, Odyssey, Crv and even a Del Sol.\r\nI believe in what I sell and own what I sell. Cut me and I bleed Honda Blue.\r\nThank to all of our past customers for your loyal support over the years and look forward\r\nto all the new one's in the future!\r\nTest drive a new Honda today!","emailTxt":"jrangel@napleton.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":21,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":36886,"dealerEmpStartDtUtc":"709948800","industryStartDtUtc":"517968000","certifiedEmployee":true,"deptDscrp":"Management"},{"id":472248,"personPtyId":36582843,"firstName":"Luis","lastName":"Pena","titleText":"Professional Sales Consultant","shortBioText":"Originally from Connecticut. Relocated in 2013 to the Rockford area where we plan on raising a family. We have two lovely dogs that we spoil. I enjoying meeting new people and making friends.","emailTxt":"luispena@napleton.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":33,"imageUrl":"https://cdn-user.dealerrater.com/images/baf32d8ed816.jpg","drDealerId":36886,"dealerEmpStartDtUtc":"1356998400","industryStartDtUtc":"1356998400","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":472244,"personPtyId":36387396,"firstName":"Charlie","lastName":"Kall","titleText":"European Brand Specialist","shortBioText":"Cars are my life passion, to the level of being told I talk about them in my sleep. That passion spills over everyday in my work of helping clients find the perfect vehicle and building lasting friendships around that experience. I am available to my friends and clients at all times and to you as well. Please feel free to reach out to me to help with any New or Used car needs, no matter how high or low end the vehicle, I can find it for you.","emailTxt":"ckall@napleton.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":42,"imageUrl":"https://cdn-user.dealerrater.com/images/933ddfff7858.jpg","drDealerId":36886,"dealerEmpStartDtUtc":"1498867200","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":472237,"personPtyId":36586159,"firstName":"Matt","lastName":"Harkey","titleText":"Sales","shortBioText":"I was born & raised in Rockford by traditional hard-working parents. They instilled in my younger sister and I very early on that you always treat others with kindness and respect. I am a single guy, car and motorcycle enthusiast and am always up for trying new things. I absolutely love spending time with not only, my family & friends but my customers as well...after all, my customers become my friends and I treat them like family.","emailTxt":"mharkey@napleton.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":39,"imageUrl":"https://cdn-user.dealerrater.com/images/6dbc9f5b721f.jpg","drDealerId":36886,"dealerEmpStartDtUtc":"1359676800","industryStartDtUtc":"1267401600","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":472232,"personPtyId":36517124,"firstName":"Vanessa","lastName":"Keys","titleText":"Internet Sales","shortBioText":"My name is Vanessa Keys, I am 27 years old. I enjoy spending time with my 8 year old daughter. Hoffman Estates born and raised. I have been doing Internet Sales for the last 4 years. The part I enjoy most about my job is educating my customers about their future vehicle and seeing the excitement and confidence on their faces when we are able to meet face to face. Trust is key.","emailTxt":"vkeys@napleton.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":21,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":36886,"dealerEmpStartDtUtc":"1470009600","industryStartDtUtc":"1401580800","certifiedEmployee":false,"deptDscrp":"Internet"},{"id":472236,"personPtyId":36586917,"firstName":"Luke","lastName":"Mitchell","titleText":"Sales","shortBioText":"","emailTxt":"lmitchell@napletonlovespark.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":14,"imageUrl":"https://cdn-user.dealerrater.com/images/21185b7e2fa1.jpg","drDealerId":36886,"dealerEmpStartDtUtc":"1498867200","industryStartDtUtc":"1498867200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":472262,"firstName":"Russ","lastName":"Burkart","titleText":"Service Advisor","shortBioText":"","emailTxt":"rburkart@napleton.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":10,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":36886,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":472235,"personPtyId":36586992,"firstName":"John","lastName":"Vang","titleText":"Sales","emailTxt":"jvang@napleton.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":16,"imageUrl":"https://cdn-user.dealerrater.com/images/607101f44c3c.jpg","drDealerId":36886,"dealerEmpStartDtUtc":"1062374400","industryStartDtUtc":"1062374400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":472263,"firstName":"Tammy","lastName":"Morris","titleText":"Service Advisor","shortBioText":"","emailTxt":"tmorris@napleton.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":17,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":36886,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":472233,"personPtyId":38533136,"firstName":"Dan","lastName":"Timmel","titleText":"Sales","emailTxt":"dtimmel@napletonlovespark.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":9,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":36886,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":472249,"personPtyId":36484881,"firstName":"Tim","lastName":"Hayes","titleText":"European Brand Manager","shortBioText":"I love people, making new connections, it is part of my passion and love for the car business. I live in Loves Park with my wife Karen and three daughters Natalie, Alexa, and Madeline. We love being a part of the Rockford community. Please feel free to contact me anytime, my cell phone is always on. Happy to help anyway that I can. Having outstanding qualities and a solid reputation is something I have built my entire career on.","emailTxt":"thayes@napleton.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":44,"imageUrl":"https://cdn-user.dealerrater.com/images/abdb4d3cab27.jpg","drDealerId":36886,"dealerEmpStartDtUtc":"1141171200","industryStartDtUtc":"636249600","certifiedEmployee":false,"deptDscrp":"Management"},{"id":473651,"personPtyId":36586494,"firstName":"Justin","lastName":"Reid","titleText":"Audi/Mercedes/Jaguar Specialist","shortBioText":"Hello! I am a lifelong Rockford area resident and graduate of Belvidere High School. I am passionate about cars and feel very grateful that I've been able to turn that into a career I really enjoy. I prioritize creating an exceptional customer experience above all else and like to say \"I am in the people business, and just happen to sell cars.\"\r\n My hobbies include racing/autox, road rally's, and other car related events. When I am not doing that I enjoy mountain biking and my Siberian Husky, Nieko!","emailTxt":"jreid@napleton.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":25,"imageUrl":"https://cdn-user.dealerrater.com/images/43832c3abc51.jpg","drDealerId":36886,"dealerEmpStartDtUtc":"1183248000","industryStartDtUtc":"1183248000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":472240,"personPtyId":36586115,"firstName":"Shaun","lastName":"Corirossi","titleText":"Sales Associate","shortBioText":"Born and raised Rockford area. Loyal Cubs Fan, Boylan Grad, and Looking to grow my client base, always happy to assist. Come say hello.","emailTxt":"scorirossi@napleton.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":20,"imageUrl":"https://cdn-user.dealerrater.com/images/70273b8e4d2d.jpg","drDealerId":36886,"dealerEmpStartDtUtc":"1420070400","industryStartDtUtc":"1420070400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":472246,"personPtyId":36517071,"firstName":"John","lastName":"Pokorny","titleText":"Sales","shortBioText":"I have been in the car business for about 3 years. I love what I do! My original background is in the food industry (25 years). Recently married in May, and between my wife and myself, we have 6 kids! Any free time that we may have is usually dedicated to travel. We love to explore other countries.","emailTxt":"jpokorny@napleton.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":16,"imageUrl":"https://cdn-user.dealerrater.com/images/84bf7f5ddfef.jpg","drDealerId":36886,"dealerEmpStartDtUtc":"1425168000","industryStartDtUtc":"1425168000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":472260,"personPtyId":36456874,"firstName":"Jeremiah","lastName":"Ferguson","titleText":"Service Advisor","shortBioText":"","emailTxt":"jferguson@napleton.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":8,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":36886,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":472242,"personPtyId":36586117,"firstName":"Victor","lastName":"Iaquinta","titleText":"Sales","emailTxt":"viaquinta@napleton.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/0e9a69c550c3.jpg","drDealerId":36886,"dealerEmpStartDtUtc":"1485907200","industryStartDtUtc":"1325376000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":472259,"firstName":"Gary","lastName":"Heckman","titleText":"Service Advisor","shortBioText":"","emailTxt":"gheckman@napleton.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":36886,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":472261,"firstName":"Gary","lastName":"Torkilson","titleText":"Service Advisor","shortBioText":"","emailTxt":"gtorkilson@napleton.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":36886,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":472258,"personPtyId":38540215,"firstName":"Ky","lastName":"Gustafson","titleText":"Mercedes-Benz Service Advisor","emailTxt":"kgustafson@napleton.com","combinedEmpAvgRatingNbr":4.7,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":36886,"industryStartDtUtc":"1114905600","certifiedEmployee":false,"deptDscrp":"Service"},{"id":472238,"personPtyId":38537593,"firstName":"Michael","lastName":"Massaro","titleText":"Sales","shortBioText":"I really Love to Travel , and Sharing Time with Family & friends. The Best Part of My Job are My Customers ! helping them find the right Vehicle is Very Satisfying ! I am very grateful for the Opportunity to work with everyone for the past 25 years .","emailTxt":"mmassaro@napletonlovespark.com","combinedEmpAvgRatingNbr":4.6,"combinedRecentReviewCnt":8,"combinedEmpReviewCnt":12,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":36886,"dealerEmpStartDtUtc":"846806400","industryStartDtUtc":"765158400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":551651,"personPtyId":51458510,"firstName":"Tommy","lastName":"Finnegan","titleText":"Sales Associate","shortBioText":"","emailTxt":"tfinnegan@napletonlovespark.com","combinedRecentReviewCnt":2,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/882d73dd6d70.jpg","drDealerId":36886,"dealerEmpStartDtUtc":"1533085200","industryStartDtUtc":"1533085200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":472231,"personPtyId":38537592,"firstName":"Josh","lastName":"Mansavage","titleText":"Internet Sales","shortBioText":"","emailTxt":"jmansavage@napletonlovespark.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":36886,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":472234,"personPtyId":36586261,"firstName":"John","lastName":"Palumbo","titleText":"Sales","shortBioText":"","emailTxt":"jpalumbo@napleton.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/b1e8377f9375.jpg","drDealerId":36886,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":534141,"personPtyId":46711975,"firstName":"Griffin","lastName":"Allen","titleText":"Sales","emailTxt":"gallen@napletonlovespark.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/38cd618d1703.jpg","drDealerId":36886,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":472256,"firstName":"Brenda","lastName":"Eddinger","titleText":"Service BDC","shortBioText":"","emailTxt":"beddinger@napleton.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":36886,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":472247,"personPtyId":36517007,"firstName":"John","lastName":"Ray","titleText":"Sales","shortBioText":"Happily married to my wife Karen of 50 years. I am a competition Skeet, Trap and Sporting clay shooter. I have dedidcated most of my career to Napleton Autowerks. I enjoy my lifelong client base and assisting generations of car buyers.","emailTxt":"jray@napleton.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/bd005ce1b92e.jpg","drDealerId":36886,"dealerEmpStartDtUtc":"681004800","industryStartDtUtc":"7776000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":472264,"firstName":"Justin","lastName":"Hauser","titleText":"Service Advisor","shortBioText":"","emailTxt":"jhauser@napleton.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":36886,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":472254,"personPtyId":38717079,"firstName":"Cary","lastName":"Proper","titleText":"Service Manager","shortBioText":"","emailTxt":"cproper@napleton.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":36886,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":472257,"firstName":"Emma","lastName":"Sulja","titleText":"Service BDC","shortBioText":"","emailTxt":"esulja@napleton.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":36886,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":472250,"personPtyId":36582850,"firstName":"Gary","lastName":"Judd","titleText":"Pre Owned Sales Manager","emailTxt":"g.judd@napleton.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":36886,"dealerEmpStartDtUtc":"1351728000","industryStartDtUtc":"255139200","certifiedEmployee":false,"deptDscrp":"Management"},{"id":472255,"personPtyId":36587009,"firstName":"Stacy","lastName":"Hoium","titleText":"Service BDC","shortBioText":"","emailTxt":"shoium@napleton.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":36886,"certifiedEmployee":false,"deptDscrp":"Service"}]

Napleton Autowerks Loves Park

Rectangle 48
Sales 9:00 AM - 6:00 PM
Service 8:00 AM - 4:00 PM

Napleton Autowerks Loves Park Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 9:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 6:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 6:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

8:00 AM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since November 2013

At Napleton Auto Group, we are dedicated to providing each customer with the best service we can possibly provide.

...



Customer satisfaction is the single most important focus of our business, just as it has been since we opened the first dealership in 1931 with a philosophy of "Common Courtesy". Simply put, we treat our customers the way we would like to be treated. We want every customer's experience to be as timely, comfortable and satisfying as possible.

For over 80 years, the Napleton family has made sure that nothing is more important than our commitment to your satisfaction. We hope you'll join the thousands of other satisfied customers.

"Customer Care Beyond Compare!"

Service

Oil, Filter Change

$37.95 and up*

Car Wash

Complimentary

Multi-Point Inspection

Complimentary

Cabin Filter Replacement

$64.95 and up*

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.9 out of 5 4.9
554 lifetime reviews. Includes reviews of Napleton Autowerks Loves Park from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    October 18, 2018

    Been interested in HRV since I first saw it. After a test drive had to have it. Was very happy with Civic. Dealership has treated me well over the years.

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Michael Massaro

    Sales

    (4.6) 12 reviews

  • 5.0 out of 5
    October 15, 2018

    Purchased a new CR-V. My wife and I were surprised by the interior room and the quality of the entire vehicle. Mike Massaro was a pleasure to deal with.... After a little discussion we got a deal we were both happy with. We???ve dealt with Mike before and because of him we???ll be back the next time we want a new Honda.

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    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Michael Massaro

    Sales

    (4.6) 12 reviews

  • May 8, 2015

    The folks at the dealership were very good to work with and responded quickly to all of my questions and handled the order extremely well. Look forward... to the next opportunity to work with them. A Satisfied Customer

    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 11, 2018

    Mike was great as always. Chris was great too. Jim got us in and out of finance quickly. Very appreciated. Love my car.will be sure to tell our friends.

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Chris Loch

    Sales Manager

    (5.0) 43 reviews

    Michael Massaro

    Sales

    (4.6) 12 reviews

  • 5.0 out of 5
    October 11, 2018

    Mike is a good salesman. The car was washed and fueled before I arrived. The paper work went fast and going through finance went very smooth.

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    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Michael Massaro

    Sales

    (4.6) 12 reviews

  • 4.8 out of 5
    October 11, 2018

    Luis Pena went above and beyond getting me a Honda Pilot Touring. The buying process was very smooth and fast! Highly recommend Napleton Autowerks & Luis... Pena for your first time car buying experience! Great people, great service, all in one roof!

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Chris Loch

    Sales Manager

    (5.0) 43 reviews

    Luis Pena

    Professional Sales Consultant

    (5.0) 33 reviews

    Tammy Morris

    Service Advisor

    (5.0) 17 reviews

  • 5.0 out of 5
    October 9, 2018

    I went to Napeltons looking for my first new car, Alex was wonderful in helping me find the one that was perfect for me, answered all of my questions,... explained everything about the car buying process well, and he and the whole team made sure everything was perfect. I would definitely buy here in the future and send anyone I knew looking for a car to Napelton

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Alex Maldonado

    Sales Consultant

    (5.0) 25 reviews

  • 5.0 out of 5
    October 8, 2018

    We had a positive experience starting with an on line quote all the way through to the going over the vehicle with Alex. We were pleased with our interaction... with everyone who was involved in the purchase.

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    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Alex Maldonado

    Sales Consultant

    (5.0) 25 reviews

    Vanessa Keys

    Internet Sales

    (4.9) 21 reviews

  • 4.2 out of 5
    October 2, 2018

    We recently purchased a 2019 Odyssey and our salesperson Alex Maldonado went the extra mile by offering me and my family the additional test drives to... help make the decision. He even offered the vehicle to be driven to my home to have the kids try out the 3rd row seats and getting in and out of the van. He was very helpful and informative and explained the features very well. I appreciate all his help!

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    Worked with:
    Alex Maldonado

    Sales Consultant

    (5.0) 25 reviews

  • 5.0 out of 5
    September 30, 2018

    We recently purchased a new CRV at Napleton in Loves Park. Our salesperson was Dan Timmel. He was very helpful and informative and great to work with.... If you want a good purchase experience ask for Dan Timmel.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
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    Worked with:
    Dan Timmel

    Sales

    (5.0) 9 reviews

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