O'Neill's Chevrolet Inc.

Service and sales departments are great! I bought my car recently and the service department helped me out with getting some accessories for it.

Oneills did an excellent job fixing the AC on my new GMC Sierra. Ive also used them to work on my Chevy Cruze. They are very good and don't try to get you to pay for unnecessary work like other bodyshops do.

Excellent work all around. I would definitely recommend to a friend. Tom

O'neill Chevrolet has terrible customer service. First off, in 2013 I was buying a brand new Silverado and was shopping between 4 different Chevrolet Dealers. I found that O'neills sales department was very rude and not professional. A day after going to Oneills I bought a truck with Loehmann Blasius who were extremely accommodating and professional. Since I bought my Silverado, I have it serviced at Oneills because it's only a 5 minute drive from my house, rather than a 40 minute drive to go to Loehmans. On 7/20/2015 I brought my truck to Oneills to get a routine oil change. I waited for an hour and a half and then "Jose" from the service department came out and informed me that one of the people who were servicing my truck backed it into the garage door, which broke my passenger side mirror. Jose apologized and informed me that they would be replacing the mirror at no cost. I was appreciative of this but also recognized that this is something they HAD to do. Also I wasn't at all upset by this, accidents happen. So after 2 hours and 15 minutes of sitting in their lobby, they informed me that my truck was all set. Since I bought my truck brand new I was supposed to get 4 free oil changes for 2 years from GM. When I went into the service department I was informed that my free oil change program expired on 7/3/15 (17 days ago) and that I owed Oneills $50 for my oil change. Due to the inconvenience and damage caused to my vehicle , I figured that Oneills would jump at the change to waive such a small charge to "make the customer happy", but they did not. I've learned that Oneills in general doesn't care about customer service or making the customer happy. They righted their wrong , but didn't go that extra mile . I will not be doing any type of business with Oneills any further. Sadly, I am now perfectly happy with taking a hour and a half round trip to get my vehicle serviced at Loehmann Blasius . At least there I will be treated with respect.

Great prompt service. The time given for the service was spot on. Very pleasant service staff and a very efficient service experience.

They found the problem with my seat adjuster, and fixed it. I am very happy with the result.

I worked with Ray in the Service Department and just loved him. He was very helpful, very kind and really wanted to answer any questions I had. He also never rushed to get me out of there, and took time to listen. I think this is a forgotten art at some places. I could not have asked for any better service and will always come back to O'Neill's for my service work. I know I thanked him, but thank him again for me.

Everything was taken care of. Part was ordered and my follow-up appointment was made.

Very pleased with the service department. My service consultant Ray is on top of reminding me at visits what is the next recommended service to be performed with explanation of service. I continue to stay with one service mechanic, Corey. I find staying with once mechanic will get to know your vehicle instead of having a different mechanic each time. So far I am pleased and hoping it continues. Very customer centric and friendly dealership. Also good to know my sales consultant Jim P and Scott A are still there which tells a lot.

The work was done time and done well, the service was clearly explained. I felt I was a valued customer and treated with respect, a great sales and service center, thanks John my mechanic and Jose my sales guy and Kylee who also assisted