Lia Nissan of Enfield

4.3 out of 5 4.3

Reviews

4.3 out of 5 4.3
60 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    September 25, 2019

    Christopher Rivera was very helpful and courteous. He answered all our questions and explained the warranty for the maintenance. Excellent communication... and customer service. Christopher was very knowledgeable and I would recommend the service with this dealership.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you again for taking the time to let us know how we did. If you have any further questions, please give us a call. We're always happy to help!

  • 5.0 out of 5
    September 10, 2019

    I brought my car in for the first time for service and Jeremie Turcotte was very courteous and helpful in explaining what was to be done. Also, I had... an appointment and the car was taken right on time.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you again for taking the time to let us know how we did. We hope to be of service to you again in the future. Best wishes, Lia Nissan Of Enfie...ld

  • May 27, 2015

    Will McKay was attentive, polite, and fun to work with. I went in on a whim and came out with a new car. I have been thinking of getting a convertible... but wanted something that rode like an suv. Had no idea the Nissan had such a vehicle. Will showed me the perfect car. The team there is awesome they made it easy, and I left that day with the car. Thank you again for all you did.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    September 8, 2019

    Grant and the general manager were fantastic. It was a great team approach that made me feel comfortable from start to finish. I’m so glad we went to Lia... Nissan and know we got the best deal and was served by the most caring and knowledgeable staff!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Felicia, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give u...s a call or stop by. Have an awesome day!

  • 5.0 out of 5
    July 12, 2019

    Christopher River took great care of my car and made sure that I was well informed every step of the way. They fixed my car and now it drives better than... the day I bought it. I would highly recommend that if you need your nissan serviced you take it to lia nissan of enfield.

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    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Bradley Tetreault, thank you for your kind review; we are happy to pass along your comments to the team here at Lia Nissan Of Enfield! We hope to be o...f service to you again in the future. Best wishes, Lia Nissan Of Enfield

  • 5.0 out of 5
    July 11, 2019

    Christopher Rivera has been my go to for all my service needs and he always goes above and beyond, providing me with exceptional service every time. I... wouldn't go anywhere else but here because of him.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you again for taking the time to let us know how we did. If you ever need anything else from us, please feel free to give us a call or stop by. ...Have an awesome day!

  • 5.0 out of 5
    June 29, 2019

    Fast and friendly service from the crew at Lia Nissan in Enfield, CT, especially Jonathan Kjellquist. They moved a truck bed cover from my trade-in to... my new Frontier in half the time estimated and billed me fairly for it.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Emmcpa, thank you so much for the positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awes...ome day!

  • 4.0 out of 5
    May 29, 2019

    Steve Fitzgerald was my salesperson. Great person to deal with and was very prompt as well as accommodating. The dealership layout is very cramped and... parking is a challenge. My only non-positive thing about my buying experience was the delivery condition of the truck. It wasn’t very clean on the inside like you’d expect on new car day and to my surprise it only had a 1/4 tank of gas. Also, there is a mandatory non-negotiable VIN etching charge that I didn’t want but was told it was part of the Lia policy.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Good Morning TonyD, I am pleased to hear that our salesperson Steve Fitzgerald was awesome for you. I do apologize that your vehicle was not up to the... highest standards. We would like to be able to change that for you. If you would be willing to bring it in to us we will be more than happy to clean it for you. As for the 1/4 tank of gas we would like to make that up to you as well. Please call me at your earliest convenience so that we may set up a time to make this right. My number is (860) 253-6827. Thank you! Have an awesome day! Owner Loyalty Manager Ashley Deming

  • 1.0 out of 5
    April 28, 2019

    Received a letter and email that they wanted my car for trade in. Went in on a Thursday afternoon and met with sales guy Dave. Made it clear my one expectation... was payments had to be at or lower what I pay today as I wasn’t in need of a new car. We determined the 2019 Pathfinder was not an option based on what I’d have to pay. A week later after multiple calls from multiple people, I decided to look at an older/used Pathfinder, making my expectation clear payments would have to stay the same or be lower because my current car is in great condition. Sales guy Jody brought it to my house to look at, and we agreed on a selling price for the car. That Saturday I went in to meet with Jody to sign papers and run the final numbers. He was disorganized, unsure of what papers needed to be signed and was all over the place. Once we finally got the papers signed, finance started working on the deal. After two hours of being there, we left and told them to call me if they could figure out how to keep my payments the same, letting them know it was fine if not because my current car is in great condition. That Monday the finance manager called me with payment options, which were higher than what I currently pay. They were only slightly higher, though since I had been clear from the beginning I would pay what I currently pay or less, I declined the offer. The finance manager became extremely rude and ended up hanging up on me in anger. Completely unprofessional and at that point I was done with the process. Jody continued to call me multiple times over the next two weeks with no response from me. Two Friday’s after the finance manager hung up on me, I texted Jody telling him if payments were still higher then there was no need to discuss further and also explained how the finance manager was rude. He told me “I have to understand the finance manager worked very hard for me” and that “I don’t understand the gravity of the situation.” What gravity? My car is in perfectly fine working condition. I then explained that doesn’t justify being rude and in sales you have to understand the ultimate end goal of the customer which they all failed to do. Jody then said I “needed a reality check” and “he’s sorry I don’t understand math.” I stopped the conversation confirming that’s a good way to end a relationship and that I would never work with them again reminding them they reached out to me for my car. While the text exchange was happening, initial sales guy Dave called me to have me in to look at different Pathfinders. I called him back and told him what happened between Jody and me and that I would not work with them in the future because of it. Dave said the GM was going to call me to make it right which never happened. I will be writing a letter and sending the messages along with it as no one should be talked to or disrespected like that when a company reaches out to you to come in. They have lost my future car business as well as service work on my car as I always went to them. All around horrible service and typical “car salesman” mentality.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Dear KC, Thank you for your feedback. I do apologize that your experience at our dealership was not a positive one and for the excessive follow up you... received. Unfortunately, we were unable to make the numbers work for you. Feel free to contact me directly at my email address, cbombara@liacars.com if there are any other issues. Chris Bombara General Manager Lia Nissan of Enfield

  • 5.0 out of 5
    April 14, 2019

    I had maintanance work done on my car. I continue to go to Lia Nissan in Ct because they have proven to be reliable. Jeremie Turcotte is very knowledgeable... and pleasant to deal with.

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    Came in for service or repair
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    Dealer Response

    Thank you for sharing this kind review with us. We appreciate your loyalty. Everyone will be thrilled to hear of your satisfaction. We look forward to... the opportunity to continue serving your service needs!

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