Honda on Grand

Very good service and I would recommend you to my friend and family in the future.

Vince listened to my car needs and delivered what I was looking for with my lease. I came back to lease with Honda again due to my experience last time. This round did not disappoint.

This was my second time visiting for AC issues in about a month’s span, and both experiences were disappointing. The service advisor’s whole demeanor was as if he didn’t want to be there from the moment I walked through the door. He was rude, unprofessional, and it made me feel overall very uncomfortable when I couldn’t afford the $289 diagnostic fee the first time. When I returned the second time, he loudly announced the fee again, and of course, other people were around, which made me feel embarrassed and once again very uncomfortable. After waiting three hours, I was quoted nearly $3,000. I declined and went to get a second opinion from another shop. I paid $40 and found out nothing was wrong. Turns out I was just using my AC controls incorrectly. This place wasted my time, clearly lacks integrity and customer care. I actually bought my car from this place in cash, in full, and had planned on returning in the future to buy my next one. But after that experience, I don’t even want to come back here. Very disappointing.

Very good work. Fast, efficient and clean. The staff is polite and helpful. Good job.

I had an extremely disappointing experience at this dealership, primarily due to the behavior of the service advisor. He was unprofessional, unfriendly, and overall unpleasant to deal with. From the moment I arrived, there was a clear lack of courtesy and communication. Absolutely no effort was made. The entire interaction left a bad impression, and I have no intention of returning. There are plenty of dealerships that understand how to professionally do their job and treat customers—this is clearly not one of them. I’ll be taking my business elsewhere from now on, and so are all of the people who I’ve recommended.

Prompt. Courteous. Quick service. Excellent customer care! Home shuttle during repair was quick, AND, unexpected. Thank you again!

I asked on the phone and in person multiple times for the price and all were evasive on the cost of the key. Only price quoted was the labor. No one could tell me the price of the key. I found out upon payment it was 3 TIMES THE AMOUNT OF LABOR! That was intentional and xx GAMES AT MY EXPENSE! If you wanted to xxxx off a customer…mission accomplished! The money wasn’t what pissed me off, it was the intention behind the deceiving information and not being forthcoming. I was also told 30 minutes. Neither true. Good job on losing a customer.

Appropriately diagnosed issue with minimal cost to me. Honda on Grand has always handled my auto purchases and maintenance with integrity

Great friendly service and timely. I will continue to reach out to David. Give David a call.

Danny was a pleasure to deal with. My whole family has now purchased or leased vehicles from Danny.