Honda on Grand

Looking for a used car for my teenager. Found a silver 2006 Honda CR-V. With a manual transmission no less! The presale process should have tipped me... off that this was going to be a poor experience. Tuesday asked for photos and a virtual walk around. No reply. Thursday asked again and received an email from Edgar the salesman with the price and Carfax. OK, but I already knew that from the listing. Monday called and asked about the car’s condition. Rust? Tires? Interior? Clutch? Edgar mentioned a few nicks and tears and that the car had passed their inspections. “The clutch is good,” he said over the phone. We negotiated a deal, I rent a car for the 3 hour drive from Indianapolis and arrive at the dealership. The car did look nice, no rust, and plenty of tread left on the tires, despite being 6 years old. Test drive time! I immediately noticed the clutch engaged near the very top of the pedals’ travel. On the road, Edgar and I saw the engine RPM surge forward, then “catch” indicating a worn clutch. Finally, in the parking lot, we set the parking brake, shifted the car into third gear, engine RPMs at 2500, and slowly release the clutch pedal. The engine didn’t stall! I have owned 5 manual transmission cars. While I’m no mechanic, I’d bet my driver’s license this clutch is bad! Beeline to the service department. The dealer quoted $2000 to replace the clutch. Honda on grand would not budge on their price. They said that had already discounted the car and are selling it “as-is,” and that the worn clutch, “didn’t matter.” Excuse me? I know the clutch is a wear item, but so are tires. If the tires were bald, would that matter? Of course! Cars are supposed to have tires, and this car is supposed to have a clutch! The sales manager said they have had a lot of interest in the CR-V and would likely sell it a full asking price to a “happy” customer. To say I was offended is an understatement! Imagine if the deal was turned around, and I were trading this car into them. I can almost hear them say, “We’d like to offer you more for your trade sir, however the clutch is severely worn, and it will cost $2000 to repair.” I left the dealer angry because they were not honest about the condition of the car. Buyer beware!

The things the fixed but not the noise from right front Asclepius moves or brakes applied. Increase speed increase noise, same as before! I am very disappointed,... I feel I was taken advantage of due to virus n their fixing little things that were high income producers. I really have a problem with type of restoring to a safe driving vehicle. Next they want to paint n fix scrapes on a 12 year old car, but in the end it still needs the noise from right from wheel fixed, maybe wheel earring or cv joint but not beautification!

No one will best their price. Great people. Ray, Vince, and Danny were very helpful. I love this dealership. This is my 6 th Honda from them .

My car had to go in for an oil change and Michael was in the service area and he was great!!! I will be back because of him!! He went above and beyond.... He is the only reason that I keep coming back to Honda!!!

I was attended promptly by Cameron Frank. The negotiation went smooth and we were able to come to a fair agreement. I was happy with the outcome of my... experience leasing a car.

Setting appointment was a breeze the service was great and the customer representative was attentive and helpful. They have great accommodation while I... waited for my.

I was recommended by friends to see Sam and am I glad I did. He got me a great price on a 2020 Honda Pilot and the family and I couldn’t be happier. Thank... you Sam, Dan and the rest of the Honda team on Grand Ave for such a pleasurable experience. I will definitely be recommending family and friends to see these guys if there are in the market for a Honda.

Took my moms car in... to take care of a recall issue with gear knob. Was in and out in good time. Process was seemless.

Kyle was helpful and attentive from beginning to end. He made the process very smooth and the transaction easy as possible. They took care of everything,... showed me all the features and helped with transferring my old vehicle. They all did a great job.

Helpful nice and caring, Edgar helped me very friendly and took me every step of the way. It was hard choice but they made it easy