Reviews
I had a very disappointing experience with Brustolon
I had a very disappointing experience with Brustolon Buick, especially regarding their lack of communication and transparency. The dealership failed to keep me in the loop throughout the process, which led to a lot of frustration on my end. To make matters worse, they unexpectedly increased the asking price simply because I chose not to finance the car through them. This felt like a bait-and-switch tactic and left a bad impression. The advertised listing also failed to mention that the car only came with one key. This kind of omission is critical, as replacement keys can be expensive and inconvenient. Furthermore, my salesman, Greg, insisted that every purchase required a $499 documentation fee, stating it was non-negotiable. Later, I discovered that this was, in fact, negotiable, which made me feel misled. Overall, I would not recommend Brustolon Buick due to their poor communication, lack of transparency, and the feeling of being nickel-and-dimed throughout the process.
I had a very disappointing experience with Brustolon
I had a very disappointing experience with Brustolon Buick, especially regarding their lack of communication and transparency. The dealership failed to keep me in the loop throughout the process, which led to a lot of frustration on my end. To make matters worse, they unexpectedly increased the asking price simply because I chose not to finance the car through them. This felt like a bait-and-switch tactic and left a bad impression. The advertised listing also failed to mention that the car only came with one key. This kind of omission is critical, as replacement keys can be expensive and inconvenient. Furthermore, my salesman, Greg, insisted that every purchase required a $499 documentation fee, stating it was non-negotiable. Later, I discovered that this was, in fact, negotiable, which made me feel misled. Overall, I would not recommend Brustolon Buick due to their poor communication, lack of transparency, and the feeling of being nickel-and-dimed throughout the process.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you, Michael, for taking the time to share your experience. We understand your frustrations regarding communication and transparency during your process with Brustolon Buick GMC. We take feedback like yours seriously, as it helps us identify areas for improvement. The concerns that you mentioned about the documentation fee and the key situation are important to us. We encourage you to reach out to us directly so we can address your specific concerns and work toward a resolution. Your experience is valuable, and we appreciate you bringing these issues to our attention. Sincerely, The Brustolon Buick GMC Team
I brought these issues to Greg's attention immediately. I called several times and he either said that there is nothing he can do or ignored me. I also let him know that the vehicle transport company he vouched for had cracked the windshield of the car during the transport. I found a transport for $1,700 and he insisted I use the company he recommended because of their trustworthiness despite the fact that it cost several hundred dollars more. I received zero updates during the transport and the car was delivered to me at 11PM in pitch dark with a cracked windshield in hopes that I would not see the damage. In any event, the transport company is also refusing to pay for the full cost of a replacement windshield. As for Greg, he told me that he had checked with his superiors and was told that there was nothing he could do. He kept saying that you deliver the cars with the same number of keys you receive. He did not understand that my issue was with the fact that the fact the vehicle had just one key was NOT disclosed in your advertisement. To get a second key from Porsche, it cost me $642.02 for the transmitter plus $260 to have it programmed. Between this, the windshield ($1,500), the $499 "non-negotiable" documentation fee, an additional $1,000 added to the price because I didn't finance through you, and the several hundred dollars I paid more for the transport to get a "reputable" transport service which was anything but that, I lost more than $4,000. I'd be happy to speak with someone at your dealership about it. I purchased a 2022 Taycan which was shipped to San Diego - you have my contact information - feel free to reach out. ~Michael
Contacted Brustolon through cars.
Contacted Brustolon through cars.com and salesman Dani returned contact by calling me with details on the car I was interested in. Went the extra mile taking videos and emailing them to me. This was a great help considering I lived 6.5 hours away. Financed with the dealership and in 3 days we drove and picked up the car. From start to finish Dani was great to work with. Financing was easy. The car was in the excellant condition that Dani described to me. Always hesidant buying used but was offered recertification at a reasonable price and felt my total deal was at a great price. Thanks Dani for helping me buy my new to me low milage sports car!
Contacted Brustolon through cars.
Contacted Brustolon through cars.com and salesman Dani returned contact by calling me with details on the car I was interested in. Went the extra mile taking videos and emailing them to me. This was a great help considering I lived 6.5 hours away. Financed with the dealership and in 3 days we drove and picked up the car. From start to finish Dani was great to work with. Financing was easy. The car was in the excellant condition that Dani described to me. Always hesidant buying used but was offered recertification at a reasonable price and felt my total deal was at a great price. Thanks Dani for helping me buy my new to me low milage sports car!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for your wonderful review! We're thrilled to hear about your positive experience with Dani at Brustolon Buick GMC. It's fantastic to know that his efforts, including the detailed videos, made your long-distance purchase seamless. We're glad you were satisfied with the financing process and found the car in excellent condition. Enjoy your new low mileage sports car, and we look forward to assisting you again in the future! Sincerely, The Brustolon Buick GMC Team
Fast talkers especially to a woman.
Fast talkers especially to a woman. Had an appointment and even called to say I would be late. Car is being driven by owner. Wasn't even ready for me to view. Has over 2000 miles than listed. Deep visible scratches on passenger door and hood. Would not budge on price for either things
Fast talkers especially to a woman.
Fast talkers especially to a woman. Had an appointment and even called to say I would be late. Car is being driven by owner. Wasn't even ready for me to view. Has over 2000 miles than listed. Deep visible scratches on passenger door and hood. Would not budge on price for either things
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for sharing your experience with Brustolon Buick GMC, Jen. I understand your concerns regarding the condition of the vehicle and the pricing you encountered. I appreciate your feedback and would like to invite you to contact me directly so I can address your concerns further and work towards a resolution. Your experience is important to us, and we strive to maintain high standards in our services and vehicles. I hope to hear from you soon. Sincerely, Brendan Casey (860) 245-9967 brendan.casey@brustolon.com
Horrible, shady, scammers, run don’t walk.
Horrible, shady, scammers, run don’t walk. From salesman to finance all horrible, lies, misconceptions
Horrible, shady, scammers, run don’t walk.
Horrible, shady, scammers, run don’t walk. From salesman to finance all horrible, lies, misconceptions
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- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Our team has acknowledged this review.
Professional from start to finish.
Professional from start to finish. Helped us find the perfect vehicle for my Dad. Right size, color, and price.
Professional from start to finish.
Professional from start to finish. Helped us find the perfect vehicle for my Dad. Right size, color, and price.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We truly appreciate your kind words about Brustolon Buick GMC. We're thrilled to hear you found the perfect vehicle for your dad! It’s always our goal to match our customers with the right car that fits their needs. We hope to see you again soon and thank you for sharing your experience! Sincerely, The Brustolon Buick GMC Team
I made an appointment for a day for a specific vehicle.
I made an appointment for a day for a specific vehicle. They called me the day of to confirm to see the vehicle. I drove two hours over there and they told me the vehicle was sold. Tell me what kind of experience I had.
I made an appointment for a day for a specific vehicle.
I made an appointment for a day for a specific vehicle. They called me the day of to confirm to see the vehicle. I drove two hours over there and they told me the vehicle was sold. Tell me what kind of experience I had.
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- Buying process —
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for sharing your experience with us. I understand that it is frustrating to drive a long distance for a vehicle that is no longer available. At Brustolon Buick GMC, I strive to keep our inventory updated and to communicate effectively with our customers. Your feedback is important, and I encourage you to reach out to me directly to discuss this further. I appreciate your understanding and hope to assist you in finding the right vehicle in the future. Sincerely, Brendan Casey (860) 245-9967 brendan.casey@brustolon.com
We traveled to Brustolon from RI because they had a great
We traveled to Brustolon from RI because they had a great selection of used trucks. We found one that we loved and were ready to buy, but ultimately walked away due to their shady finance tactics. We purchased a truck the next day from Nucar in RI because there were very transparent and treated us respectfully.
We traveled to Brustolon from RI because they had a great
We traveled to Brustolon from RI because they had a great selection of used trucks. We found one that we loved and were ready to buy, but ultimately walked away due to their shady finance tactics. We purchased a truck the next day from Nucar in RI because there were very transparent and treated us respectfully.
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for sharing your experience, Melissa. I appreciate you traveling from Rhode Island to Brustolon Buick GMC and value your feedback regarding our financing process. We aim to provide transparent and respectful service, and it seems we missed the mark during your visit. If you would like to discuss this further or have any questions, please feel free to reach out to me. We hope to have the opportunity to serve you better in the future. Sincerely, Brendan Casey (860) 245-9967 brendan.casey@brustolon.com
I have been searching for a Corvette for about 2 years.
I have been searching for a Corvette for about 2 years. Came across a beautiful Corvette with an unique color. Contacted the dealer and Mr. Arvy Samis responded quickly. He was very professional and explained the process for buying the Corvette, since I am from out of state. We schedule an appointment. Two days later I arrive for the appointment and the car was out front, clean and ready to go. There was no surprises all went well. I would recommend Arvy, and give him 5 stars.
I have been searching for a Corvette for about 2 years.
I have been searching for a Corvette for about 2 years. Came across a beautiful Corvette with an unique color. Contacted the dealer and Mr. Arvy Samis responded quickly. He was very professional and explained the process for buying the Corvette, since I am from out of state. We schedule an appointment. Two days later I arrive for the appointment and the car was out front, clean and ready to go. There was no surprises all went well. I would recommend Arvy, and give him 5 stars.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you, Antonio, for sharing your positive experience with us! We are thrilled to hear that you found the perfect Corvette with a unique color at Brustolon Buick GMC. It's wonderful to know that Mr. Arvy Samis provided you with professional and efficient service throughout the buying process. We appreciate your recommendation and the 5-star rating. We look forward to assisting you again in the future and hope you continue to enjoy your beautiful new Corvette! Sincerely, The Brustolon Buick GMC Team
Worst experience!
Worst experience! We found a vehicle online we liked. Test drove it. We went back to talk about the price that was advertised. We were told they do not negotiate prices. They would not give us an out-the-door price. Sent us to the finance department, who was rude and very unfriendly and gave us a ridiculously high interest rate despite an A+ rating. They miscalculated payments and fees, and the salespersons became agitated when we opted out of their 'fixed' fees that are optional. Then, when we offered the vehicle's asking price and were willing to pay in full, with no financing, the salesperson changed his tune and said he couldn't give us that price unless we financed through them because the advertised price included incentives - what a racket! We spent almost 4 hours there, and no one ever mentioned that the price listed would be different if we didn't get financing from them! We walked out. What a horrible place to do business. The salesperson lacked math skills and knowledge about what he was attempting to sell. It was not our first atrocious experience here, but we opted to give them a second chance. Never again!
Worst experience!
Worst experience! We found a vehicle online we liked. Test drove it. We went back to talk about the price that was advertised. We were told they do not negotiate prices. They would not give us an out-the-door price. Sent us to the finance department, who was rude and very unfriendly and gave us a ridiculously high interest rate despite an A+ rating. They miscalculated payments and fees, and the salespersons became agitated when we opted out of their 'fixed' fees that are optional. Then, when we offered the vehicle's asking price and were willing to pay in full, with no financing, the salesperson changed his tune and said he couldn't give us that price unless we financed through them because the advertised price included incentives - what a racket! We spent almost 4 hours there, and no one ever mentioned that the price listed would be different if we didn't get financing from them! We walked out. What a horrible place to do business. The salesperson lacked math skills and knowledge about what he was attempting to sell. It was not our first atrocious experience here, but we opted to give them a second chance. Never again!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for sharing your experience with us. It’s important to me that our customers feel valued and respected throughout the purchasing process. I would like the opportunity to address your concerns directly. Please reach out to me at your earliest convenience so we can discuss this further. I value your feedback and hope to make things right. Sincerely, Brendan Casey (860) 245-9967 brendan.casey@brustolon.com
I reached out several times, they never responded.
I reached out several times, they never responded. Why bother posting up a vehicle if you aren't going to respond.
I reached out several times, they never responded.
I reached out several times, they never responded. Why bother posting up a vehicle if you aren't going to respond.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We acknowledge your review and are currently looking into the events you’ve detailed.