Reviews
Write a reviewEasy process
Chris Stevens was great to work with. He listened to what I wanted and needed and made it happen. He made things very easy. The whole process was great from start to finish.
Easy process
Chris Stevens was great to work with. He listened to what I wanted and needed and made it happen. He made things very easy. The whole process was great from start to finish.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care! Sincerely, The Brustolon Buick GMC Team
Amazing vehicles, even better sales staff!
Greg Sloan was amazing! He was patient with my husband and I. He also answered every question we had. We will definitely come back here for our next vehicle purchase. Stop in and see Greg….you won’t be sorry!
Amazing vehicles, even better sales staff!
Greg Sloan was amazing! He was patient with my husband and I. He also answered every question we had. We will definitely come back here for our next vehicle purchase. Stop in and see Greg….you won’t be sorry!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the kind words, Jennifer. We're completely committed to providing top-quality service and we're thrilled to hear that your sales experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Brustolon Buick GMC, we value our customers and we look forward to seeing you down the road. Sincerely, The Brustolon Buick GMC Team
I am from New Jersey.
I am from New Jersey. bought a used vehicle from Jose Cancel long distance and the entire experience was great! I may have been a bit picky, wanting every documentation I could get and had him take video, pictures and even demonstration of mechanical and engine parts. Jose did not once refuse a request and the whole process went as smooth as silk. I highly recommend this dealership and specifically Jose!
I am from New Jersey.
I am from New Jersey. bought a used vehicle from Jose Cancel long distance and the entire experience was great! I may have been a bit picky, wanting every documentation I could get and had him take video, pictures and even demonstration of mechanical and engine parts. Jose did not once refuse a request and the whole process went as smooth as silk. I highly recommend this dealership and specifically Jose!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to review Brustolon Buick GMC. We're glad to hear that you found the sales process to be smooth and easy. If you have any further questions, please don't hesitate to let us know. Sincerely, The Brustolon Buick GMC Team
Arvy Samis Was fantastic to work with.
Arvy Samis Was fantastic to work with. Made the process easy and made sure the vehicle was perfect at pick up. Fantastic salesman would highly recommend.
Arvy Samis Was fantastic to work with.
Arvy Samis Was fantastic to work with. Made the process easy and made sure the vehicle was perfect at pick up. Fantastic salesman would highly recommend.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We loved reading this review! Happy customers are our aim, and it appears Arvy really hit the bullseye. We’ll make sure to share your experience with him, and if you have any further questions or worries, we’re always available to help. Sincerely, The Brustolon Buick GMC Team
The worst experience I have ever had purchasing anything
The worst experience I have ever had purchasing anything in my lifetime!!!! I highly advice to stay clear of this dealership! I work in sales, and I have never seen such awful customer service. The vehicle I purchased 2.5 weeks ago is still not ready and I have been without a car! They did not give me a rental and I have been shuffling around my extended family's vehicles in order to be able to simply pick up my son from preschool, plus have missed out a number of work opportunities because of this inconvenience. I have left multiple voicemails for the sales manager, because he does not pick up his phone, but he never calls back. My husband and I have received different stories from different salesmen about what is going on with the vehicle over the 2.5 weeks we've been waiting for it. The first story was that a sensor light was on in my 2020 Lincoln with 30k miles on it, then they couldn't override it, so they had to send it to a local Lincoln dealership, then the Lincoln dealership isn't servicing it in a timely manner, then they need to order a new part, then they the part is taking too long to come in, then the part didn't fix the sensor, but did it?, now they need the Lincoln dealership to install it, the Lincoln dealership isn't providing them with answers - it has been a circus act. I have asked to be compensated for the inconveniences they have caused me, they said there's nothing they can do. We paid full price for the vehicle and never even haggled them on the price whatsoever! Not to mention, the purchasing process was so disorganized and dysfunctional. We set an appointment up with someone for a Monday at 4 p.m., the salesman we set it up with wasn't there and no one knew of the appointment, they would not negotiate or provide any incentives on the purchase, so we agreed to pay full price. We also had already sold my previous vehicle and had a check for them right there and then. They only had one finance person working, who seemed to not know what he was doing, because we did not leave until 8 p.m. They actually locked the doors and closed the place up with my husband pacing around inside waiting for answers. My two toddlers, and I were left starving, waiting for hours, in my husband's truck. If you are in the market for a new vehicle, go elsewhere! They clearly throw vehicles on the sales floor that need servicing, if that is even true, and provide atrocious customer service. The most careless, disrespectful, mismanaged car dealership I have ever come across!
The worst experience I have ever had purchasing anything
The worst experience I have ever had purchasing anything in my lifetime!!!! I highly advice to stay clear of this dealership! I work in sales, and I have never seen such awful customer service. The vehicle I purchased 2.5 weeks ago is still not ready and I have been without a car! They did not give me a rental and I have been shuffling around my extended family's vehicles in order to be able to simply pick up my son from preschool, plus have missed out a number of work opportunities because of this inconvenience. I have left multiple voicemails for the sales manager, because he does not pick up his phone, but he never calls back. My husband and I have received different stories from different salesmen about what is going on with the vehicle over the 2.5 weeks we've been waiting for it. The first story was that a sensor light was on in my 2020 Lincoln with 30k miles on it, then they couldn't override it, so they had to send it to a local Lincoln dealership, then the Lincoln dealership isn't servicing it in a timely manner, then they need to order a new part, then they the part is taking too long to come in, then the part didn't fix the sensor, but did it?, now they need the Lincoln dealership to install it, the Lincoln dealership isn't providing them with answers - it has been a circus act. I have asked to be compensated for the inconveniences they have caused me, they said there's nothing they can do. We paid full price for the vehicle and never even haggled them on the price whatsoever! Not to mention, the purchasing process was so disorganized and dysfunctional. We set an appointment up with someone for a Monday at 4 p.m., the salesman we set it up with wasn't there and no one knew of the appointment, they would not negotiate or provide any incentives on the purchase, so we agreed to pay full price. We also had already sold my previous vehicle and had a check for them right there and then. They only had one finance person working, who seemed to not know what he was doing, because we did not leave until 8 p.m. They actually locked the doors and closed the place up with my husband pacing around inside waiting for answers. My two toddlers, and I were left starving, waiting for hours, in my husband's truck. If you are in the market for a new vehicle, go elsewhere! They clearly throw vehicles on the sales floor that need servicing, if that is even true, and provide atrocious customer service. The most careless, disrespectful, mismanaged car dealership I have ever come across!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We’ve received your comments and are reviewing your feedback with our team. Please reach out to us directly as soon as possible so we can discuss your visit.
They cheated me out of 1700 I paid towards my trade in
They cheated me out of 1700 I paid towards my trade in that had not posted. They told me I would be credited the difference since it had not posted. Then they just paid 1700 less for my trade in and kept the difference.. I can’t stand liars!!
They cheated me out of 1700 I paid towards my trade in
They cheated me out of 1700 I paid towards my trade in that had not posted. They told me I would be credited the difference since it had not posted. Then they just paid 1700 less for my trade in and kept the difference.. I can’t stand liars!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us so we can address and remedy your concerns. Sincerely, The Brustolon Buick GMC Team
I recently purchased a vehicle from Brustolon with the
I recently purchased a vehicle from Brustolon with the initial help of Chris Stevens (Sales and Leasing Consultant) and then Jose Cancel (Sales and Leasing Consultant). My experience was great! These gentlemen were very helpful in advocating for their customer and very knowledgeable from start to finish of my purchase. I certainly recommend that if you're in the market for a new purchase you go see either of them.
I recently purchased a vehicle from Brustolon with the
I recently purchased a vehicle from Brustolon with the initial help of Chris Stevens (Sales and Leasing Consultant) and then Jose Cancel (Sales and Leasing Consultant). My experience was great! These gentlemen were very helpful in advocating for their customer and very knowledgeable from start to finish of my purchase. I certainly recommend that if you're in the market for a new purchase you go see either of them.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
We cannot thank you enough for your wonderful review of Brustolon Buick GMC and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, The Brustolon Buick GMC Team
Buick Encore
Just wanted to thank Arvy Samis for his diligence in working with us to get our Buick Encore. My wife loves the car! Thank you Brustolon and staff.
Buick Encore
Just wanted to thank Arvy Samis for his diligence in working with us to get our Buick Encore. My wife loves the car! Thank you Brustolon and staff.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Mike, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, The Brustolon Buick GMC Team
Pricing changes after agreement made
Good selection, large quantity of cars for your needs. Went in to check out a car and was instantly pressured to buying the car immediately. I notified them that I was ready to look at the car and they raised the price before my visit, then after getting a verbal agreement they raised the price again after I left. Shady and poor business practice, very disappointed in their process and business model.
Pricing changes after agreement made
Good selection, large quantity of cars for your needs. Went in to check out a car and was instantly pressured to buying the car immediately. I notified them that I was ready to look at the car and they raised the price before my visit, then after getting a verbal agreement they raised the price again after I left. Shady and poor business practice, very disappointed in their process and business model.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 4.0
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Customer satisfaction is one of our main priorities, and it seems as if we fell short during your most recent visit with us. We understand the car-purchasing process may be stressful and time-consuming, but our staff is dedicated to making that process as fast and easy as possible. If there is anything our staff or I can do to fix your experience, please do not hesitate to reach out to me directly. Sincerely, Brendan Casey (860) 245-9967 brendan.casey@brustolon.com
Awesome buying experience
Greg Sloan was awesome to work with and made the process of buying a vehicle smooth and easy. I encourage any potential customers to ask for Greg, you won’t be sorry!
Awesome buying experience
Greg Sloan was awesome to work with and made the process of buying a vehicle smooth and easy. I encourage any potential customers to ask for Greg, you won’t be sorry!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, thanks for your praise and kind comments about our team. Your recommendation means so much to us and we're so happy to have earned it. We do hope we can be of assistance in the future. Take care! Sincerely, The Brustolon Buick GMC Team