Harte Used Car Super Center

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
17 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 4.0 out of 5
    September 22, 2019

    Saw the Car. Walked in, did the test drive , offered them a reasonably good price for the vehicle I liked. Even Though I had a pre approved check they... asked if they could see if they could beat the rates, which they were not able to but were able to match it. So I went with their finance. They took it upon themself to take the vehicle to my mechanic to get it inspected and did the recommended fixes that my mechanic suggested(transmission oil change and something else). This vehicle just got totaled and I 1st checked their site. However I wasn't able to find anything that interested me, this time.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    August 27, 2019

    This is my second time shopping at Harte Superstore and certainly not my last. My circumstances were tough but Franco Cavallaro was helpful, kind and very... honest with my decisions and all that was involved. The staff made my transactions very smooth. I would like to thank Franco and all of the staff that helped me.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    July 16, 2019

    I recently lost my husband and Robert was excellent in helping me find a good car for me and my daughters ! Very happy With my new car!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    May 30, 2019

    Thanks to the help of David Archer and salesman Michael this purchase was seamless, David made us feel as if we were part of his family and I was confident... that this was the right choice. Thank you Harte Auto Group. Brian and Michael Kennedy.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    September 15, 2018

    Mike Kowalski and the general manager Paul were relaxed, friendly and professional. Mike also was dependable in resolving a minor issue. ( Not all preowned... places are. ) Very happy with the car. They actually pre-service all their cars with any needed maintenance repairs ( ours needed new brakes ), rather than just sell as-is. A 3000 mile dependable warranty distinguishes this servicing benefit, and makes the purchase a more reliable and comfortable one.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    August 11, 2018

    I cannot say enough positive things about my car buying experience at Harte. I worked with Larry to purchase a used Nissan Rogue, and he and Paul bent... over backwards to work out a deal for me. They were patient, flexible, responsive, and at no point did I feel any pressure. This was a great buying experience!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    June 6, 2017

    My wife and I recently purchased a used minivan from Harte Used Car Super Center in Meriden and it was and excellent experience. Had the van for several... days now and the family loves it. Franco Cavallaro was the salesman who assisted us and he was fantastic. No pressure sales tactics, he was informed and walked us through the entire process of handling our trade and getting us a better finance rate than our credit union offered. We went to a couple of other dealers who had vehicles that were pretty dirty a not well maintained. Harte has nice clean cars. In fact the day I went to look at the van I was interested in unannounced, I didn't see it on the lot but Franco found it in their garage getting all of the preventative maintenance that it needed and doing all of their point inspections. It was great to see that they were actually doing this work and the inspections, so I can say from my experience they are doing what the say. If your looking for a nice, clean used car at reasonable prices I recommend stopping in to see Franco and his team in Meriden. A+

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 2.0 out of 5
    September 6, 2016

    Purchased my vehicle here 3 years ago and had a great experience buying it. I've been getting my oil change and car inspection here with their yearly plan.... The only problem is scheduling an appointment to do these oil changes. When calling you better hope you get in touch with Jeff B., because everyone else will put you on hold and hang up on you. I was on hold for 15minutes and they hung up. I called back 3 times and a woman answers and puts me on hold and immediately hangs up.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hello, My name is Paul Surowaniec and I am the General Manager Here at Harte Used Car Super Center. Jeff B unfortunately hasn't worked here for some t...ime, but I would be happy to help you personally. I apologize for any troubles you had getting in touch. Please reach out to me at your convenience at 203-237-5561. Sincerely, Paul Surowaniec General Manager, Harte Used Car Super Center

  • 5.0 out of 5
    February 22, 2016

    My husband and I purchased a used car from the Harte Used Car Super Center in Meriden, CT on Sunday, February 21, 2016. Our salesperson was Franco Cavallaro.... We wish to express our thanks to Franco for making this shopping and purchase experience smooth and easy for us. He was well informed and answered our question without hesitation. We would definitely recommend this dealership and salesman to our friends and family. After the purchase I phoned with additional questions and was responded to immediately.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 3.0 out of 5
    October 2, 2015

    I bought a 2009 Toyota Camry from this dealership in November 2013. The salesperson Brian Flannigan was one of the most genuine, low-pressure, and patient... salespeople I have ever dealt with. My buying experience was decent and timely. Unfortunately, I cannot say this about the repair shop or the dealership as a whole. First, Brian was fired a few months later after I bought the car. Around the same time, I brought my Camry in for the first complimentary oil change after leaving work. After a slightly below average wait time, my car was ready. When I went home and checked the oil an hour later, I was surprised to see how dark the oil was on the dipstick. The car takes 5w-20 or 0w-20, very light oil that you almost need a flashlight to see it after it's changed. I never went back to the dealer again and have been changing the oil myself on this car ever since.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hello DTM, My name is Frank Cruz and I am the service manager here at Harte Used Car Super Center. I am sorry to hear that you feel there was trouble ...with your car, but when we do oil changes, we use the manufacturer spec oil. In this case, we would have used the 0w-20 to avoid having any mechanical failures due to the use of incorrect oil viscosity. I wish that you had brought your car back to us then so we could address your concern, but I can assure you that when the oil was changed the correct oil was used. Thank you for your kind comments about Brian and your quick wait time. Please feel free to call me at 203-237-5561 if you wish to discuss this further. Sincerely, Frank Cruz Service Manager, Harte Used Car Super Center

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