Reviews
The service for maintance the mechanic few months ago he was horrible and not clean and fix after check my car. he caused my car problem because miscommunication and didnt check the thermostat. i went to other garage shop they found thermostat problem, at westbrook hondas didnt check thermostat and my front engine lower cover he didnt fix it clean he left fix to clean and now my front engine lower cover is gone I blame the mechanic i cant afford to fix I xxxxxx off and I will never go back there at westbrook honda for service I dont trust them. xxx !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
The service for maintance the mechanic few months ago he was horrible and not clean and fix after check my car. he caused my car problem because miscommunication and didnt check the thermostat. i went to other garage shop they found thermostat problem, at westbrook hondas didnt check thermostat and my front engine lower cover he didnt fix it clean he left fix to clean and now my front engine lower cover is gone I blame the mechanic i cant afford to fix I xxxxxx off and I will never go back there at westbrook honda for service I dont trust them. xxx !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
I had an interest in a used Honda passport at Westbrook Honda. I inquired about the car and if there were any negotiations on the price. The returned E-Mail indicated there were not. I may not have liked it but at least I got a straight answer, and it saved me a trip to the dealership.
I had an interest in a used Honda passport at Westbrook Honda. I inquired about the car and if there were any negotiations on the price. The returned E-Mail indicated there were not. I may not have liked it but at least I got a straight answer, and it saved me a trip to the dealership.
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- 4.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi James, thank you for your recent inquiry about one of our vehicles. We strive to be as transparent as possible to make sure no one's time gets wasted. We hope to earn your business in the future! Sincerely, Dave D'Onfro General Manager ddonfro@westbrookhonda.com 860-399-9300
Westbrook Honda is superb dealership. We have purchased there before and are also now on our fourth lease. It's clean, efficient and provides excellent service. It's a forty-five minute drive to get there and it's well worth it. I am particularly impressed with the sales staff, specifically Sean Bowen. He has a strong knowledge base on the Honda line and incentives. Sean applies that with a keen sense of salesmanship. No pressure but knows how to present new ideas that the customer would not have thought of as possible. The end result is me driving home most satisfied. This time it's a Ridgeline Trail Sport-very nice!
Westbrook Honda is superb dealership. We have purchased there before and are also now on our fourth lease. It's clean, efficient and provides excellent service. It's a forty-five minute drive to get there and it's well worth it. I am particularly impressed with the sales staff, specifically Sean Bowen. He has a strong knowledge base on the Honda line and incentives. Sean applies that with a keen sense of salesmanship. No pressure but knows how to present new ideas that the customer would not have thought of as possible. The end result is me driving home most satisfied. This time it's a Ridgeline Trail Sport-very nice!
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- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your amazing review about Sean and the rest of the staff at Westbrook Honda. We strive to have a no pressure environment and it is great to hear that Sean was successful in delivering that for you. It is awesome to heat that we made your long drive worth it! We really appreciate the continued support! Enjoy your new ride! Sincerely, Dave D'Onfro General Manager ddonfro@westbrookhonda.com 860-399-9300
Excellent service handling by Service Advisor Mark Stak. The recommended job was to replace the Timing Belt, water pump and belts on my 2017 Honda Accord Touring V-6 Sedan. Mark arranged me a loaner car for the day and everything went without a hitch. Thank you!
Excellent service handling by Service Advisor Mark Stak. The recommended job was to replace the Timing Belt, water pump and belts on my 2017 Honda Accord Touring V-6 Sedan. Mark arranged me a loaner car for the day and everything went without a hitch. Thank you!
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- 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Leo and Tim were top notch and clear communicators. They listened to our requests and made the transaction easy and enjoyable.
Leo and Tim were top notch and clear communicators. They listened to our requests and made the transaction easy and enjoyable.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your wonderful feedback, Ray! I'm thrilled to hear about your positive experience with Leo and Tim at Westbrook Honda. We pride ourselves on clear communication and making the transaction smooth and enjoyable for our customers. We hope to see you again soon! Sincerely, Dave D'Onfro General Manager ddonfro@westbrookhonda.com 860-399-9300
I want to shout out my go-to Seth Perry for helping me out consistently and just being such an incredible person to me.
I want to shout out my go-to Seth Perry for helping me out consistently and just being such an incredible person to me.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your fantastic review, Alara! I'm thrilled to hear about your positive experience with Seth at Westbrook Honda. He truly values building strong relationships with our customers. We appreciate your support and hope to see you again soon! Sincerely, Dave D'Onfro General Manager ddonfro@westbrookhonda.com 860-399-9300
Everyone cares about you the individual and your car. They want your experience to be positive.
Everyone cares about you the individual and your car. They want your experience to be positive.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review, Joyce! We're delighted to hear that you felt cared for during your experience with us at Westbrook Honda. Our team is committed to providing a positive experience for each individual and their vehicle. We look forward to assisting you again in the future! Sincerely, Dave D'Onfro General Manager ddonfro@westbrookhonda.com 860-399-9300
I love the new video explanation of what needs to be done on your car. The person who did mine was very through.
I love the new video explanation of what needs to be done on your car. The person who did mine was very through.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review, Victoria! I'm glad to hear that you loved the new video explanation and that our team provided a thorough experience for you. At Westbrook Honda, we strive to keep our customers informed about their vehicles. We appreciate your feedback and look forward to seeing you again! Sincerely, Glen O’Connor Service Manager | goconnor@westbrookhonda.com; 860-577-2304
Quick response for follow-up appointment and service. Amber is amazing & Hiram is reliable and always provides feedback on service or any concerns.
Quick response for follow-up appointment and service. Amber is amazing & Hiram is reliable and always provides feedback on service or any concerns.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your fantastic review, Marixza! I am thrilled to hear that both Amber and Hiram provided you with amazing service and clear feedback on your visit. At Westbrook Honda, we strive to deliver attentive care to all our customers. We look forward to seeing you again for your next appointment! Sincerely, Glen O’Connor Service Manager | goconnor@westbrookhonda.com; 860-577-2304
All the staff are professional, courteous & helpful. They fixed the the AC promptly, with no issues.
All the staff are professional, courteous & helpful. They fixed the the AC promptly, with no issues.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, your positive feedback means a lot to us, Donald! We’re delighted to hear that our professional and courteous staff was able to promptly fix your AC without any issues. At Westbrook Honda, we strive to provide excellent service to all our customers. We look forward to assisting you again in the future! Sincerely, Glen O’Connor Service Manager | goconnor@westbrookhonda.com; 860-577-2304