Reviews
The attention to detail, honest and straightforward
The attention to detail, honest and straightforward feedback. Shannon is always a pleasure to work with and I always appreciate her efforts to make sure my vehicle is good
The attention to detail, honest and straightforward
The attention to detail, honest and straightforward feedback. Shannon is always a pleasure to work with and I always appreciate her efforts to make sure my vehicle is good
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Service advisor Dave has been Helping me for Years , he
Service advisor Dave has been Helping me for Years , he lets me know if it's a Very Busy Day , that I could bring in my Civic a little later for Service,Especially if I need a Loaner Car
Service advisor Dave has been Helping me for Years , he
Service advisor Dave has been Helping me for Years , he lets me know if it's a Very Busy Day , that I could bring in my Civic a little later for Service,Especially if I need a Loaner Car
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Dawn, for your wonderful review! I greatly appreciate your kind words about Dave and his dedication to making your service experience at Westbrook Honda smooth and accommodating. It's great to hear that he has been helpful in managing your service appointments for your Civic. We look forward to seeing you again for your next service! Sincerely, Glen O’Connor Service Manager | goconnor@westbrookhonda.com; 860-577-2304
I had a very pleasant experience working with Service
I had a very pleasant experience working with Service Advisor Shannon Cassidy. She was easy to talk to, kept me informed along the way during my service, and was great with following up to ensure that I had all of the information necessary for next steps. She's an outstanding associate on your team!
I had a very pleasant experience working with Service
I had a very pleasant experience working with Service Advisor Shannon Cassidy. She was easy to talk to, kept me informed along the way during my service, and was great with following up to ensure that I had all of the information necessary for next steps. She's an outstanding associate on your team!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Melanie! I'm thrilled to hear about your pleasant experience with Shannon at Westbrook Honda. It's wonderful to know that she provided clear communication and excellent follow-up during your service. I'll make sure to share your kind words with her. We look forward to seeing you again for your next visit! Sincerely, Glen O’Connor Service Manager | goconnor@westbrookhonda.com; 860-577-2304
Staff interactions were fast and easy.
Staff interactions were fast and easy. Service waiting area was comfortable and all services were performed exactly as expected and in a short period of time.
Staff interactions were fast and easy.
Staff interactions were fast and easy. Service waiting area was comfortable and all services were performed exactly as expected and in a short period of time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Nathaniel! I'm thrilled to hear that your experience at Westbrook Honda was fast and easy. It's great to know that you found our service waiting area comfortable and that everything was performed as expected. We look forward to serving you again in the future! Sincerely, Glen O’Connor Service Manager | goconnor@westbrookhonda.com; 860-577-2304
always great service shannon tells me what i need done
always great service shannon tells me what i need done and never pressures me always tells me do it when i can
always great service shannon tells me what i need done
always great service shannon tells me what i need done and never pressures me always tells me do it when i can
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review, Jeffrey! I'm thrilled to hear that you've consistently received great service at Westbrook Honda. It's fantastic to know that our team, including Shannon, provides the guidance you need without any pressure. We look forward to serving you again in the future! Sincerely, Glen O’Connor Service Manager | goconnor@westbrookhonda.com; 860-577-2304
I appreciated that our sales person did not try to high
I appreciated that our sales person did not try to high pressure us into making a decision hastily. We visited Westbrook Honda and test drove a vehicle but decided to visit other dealerships to see a variety of different vehicles. We ended up going back to Westbrook because of the sales person, Ah Young. Out of all the sales people we dealt with over the course of five days and many dealerships, she was by far the best one.
I appreciated that our sales person did not try to high
I appreciated that our sales person did not try to high pressure us into making a decision hastily. We visited Westbrook Honda and test drove a vehicle but decided to visit other dealerships to see a variety of different vehicles. We ended up going back to Westbrook because of the sales person, Ah Young. Out of all the sales people we dealt with over the course of five days and many dealerships, she was by far the best one.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your wonderful review, Ofelia! We're thrilled to hear that Ah Young provided you with a great experience at Westbrook Honda. It's fantastic that you felt no pressure during your decision-making process and that you ultimately returned to us. We appreciate your kind words and hope to see you again soon! Enjoy your new vehicle! Sincerely, Dave D'Onfro General Manager ddonfro@westbrookhonda.com 860-399-9300
The service team went above and beyond what was expected
The service team went above and beyond what was expected to accommodate my needs for getting my car returned back to me. It was my first service call, and I was not aware of the limited time for picking up my car. Since I was babysitting my grandson until later in the day, they arranged to drop my car off at my daughter‘s house. Great service!
The service team went above and beyond what was expected
The service team went above and beyond what was expected to accommodate my needs for getting my car returned back to me. It was my first service call, and I was not aware of the limited time for picking up my car. Since I was babysitting my grandson until later in the day, they arranged to drop my car off at my daughter‘s house. Great service!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Jayne! It’s wonderful to hear that you had a great experience with our service team at Westbrook Honda! We're pleased that we could accommodate your needs and provide a solution to get your car back to you. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, Glen O’Connor Service Manager | goconnor@westbrookhonda.com; 860-577-2304
I was very late for my recent service appointment.
I was very late for my recent service appointment. When I arrived, Mark was beyond kind and facilitated the service appointment without hesitation. I truly appreciated this. Thank you again, Mark.
I was very late for my recent service appointment.
I was very late for my recent service appointment. When I arrived, Mark was beyond kind and facilitated the service appointment without hesitation. I truly appreciated this. Thank you again, Mark.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review, Jason! We’re thrilled to hear that Mark provided exceptional service during your appointment at Westbrook Honda. We appreciate your kind words and are glad he could accommodate you. We look forward to seeing you again for any future needs! Sincerely, Glen O’Connor Service Manager | goconnor@westbrookhonda.com; 860-577-2304
Sean was the best , working with him and his wife was
Sean was the best , working with him and his wife was enjoyable and professional!
Sean was the best , working with him and his wife was
Sean was the best , working with him and his wife was enjoyable and professional!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you, Gordon! I appreciate your kind words about your experience with Sean and his wife at Westbrook Honda. It's great to hear that you found working with our team enjoyable and professional. We look forward to welcoming you back in the future! Sincerely, Dave D'Onfro General Manager ddonfro@westbrookhonda.com 860-399-9300
The car buying process was made very easy by everyone
The car buying process was made very easy by everyone involved. Emily was a great salesperson.
The car buying process was made very easy by everyone
The car buying process was made very easy by everyone involved. Emily was a great salesperson.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Todd, for your wonderful review! We're thrilled to hear that the car buying process was made easy for you and that Emily provided excellent service. At Westbrook Honda, we strive to make every experience enjoyable. We appreciate your feedback and hope to see you again soon! Sincerely, Dave D'Onfro General Manager ddonfro@westbrookhonda.com 860-399-9300