AutoNation Honda O'Hare

I bought my Civic last Monday (9.15.14). The experience was great. The salesman Eric was awesome. He showed me all the ins and outs of the car. I recommend this dealership to everyone. So far the car has been great, it?s only been a week so I can?t think of why it wouldn?t be. But I know if there are any issues AutoNation will take care of me.

Personable service, flexible to our needs, friendly and professional, knowledgable. Buying a new car is a big deal and they helped make this a comfortable and smooth process!

We had a great experience with AutoNation Honda O'Hare. John Rubery sold us a Honda Odyssey and he was very considerate of our time and our needs. He was kind, knowledgable and not pushy or over eager. He provided us with quality customer service that we have rarely found when shopping for vehicles. I highly recommend him and AutoNation Honda O'Hare for anyone looking for a vehicle.

Had dealt with O'Hare Honda for years and very satisfied. Now new ownership has taken over which has meant entirely new staff. All the excellent techs and service reps have left, or were asked to leave. Not sure about sales staff. New owners micro-manage and have installed cameras in the shop area to keep an eye on service personnel. Appointment for routine oil change took almost 3 hours. I will never go there or recommend it to anyone. Saw similar posting on Facebook so I'm not the only unhappy customer.

John Ruberry was a terrific salesperson to work with, he was conscientious, patient, answered all of my questions, provided me with the history of the vehicle, the car fax report and took the time to let me inspect the vehicle and ask questions, he and the other members of the staff I worked with great. They took time to explain things and helped understand the fees, services, warranties and the amenities on the Honda Accord, definitely a good experience at Honda O'Hare Auto Nation dealership.

I purchased a Honda Pilot on June 24th. I already had a negotiated price through my bank. I also was receiving financing trough the bank. This should have been a quick process right? Nope. I was told over and over just 30 more minutes. I traded in a vehicle. They said that they would have to send that money to my bank since my bank "overpaid" A month and an half later, my bank has not received the check for my trade in. I called and the took my name down. 4 hours later I had not heard back. I called again. The gentleman said can your spell your name again I cannot find it. Find what, my name? He said yes. I spelled it for him adn he said that is why, I wrote it down wrong. He investigated and told me that Amanda said the check went out on August 7. That is 1 1/2 months after I purchased the car. What the heck is with that. I question if the check even went out or were they hoping I would not know and keep the money for themselves. Waiting to speak to the GM on this.

Bought my 2010 Civic Si new from them in 2010. It was a great experience, without pressure, and they bargained on the price very fairly. I've gotten all of the service, oil changes, etc., done here as well. Since changing hands to AutoNation they are not quite as personal or as friendly, but still a good place to get service. They recently stopped the DriveSure service, which was roadside assistance for breakdowns and flat tires. This will make me reconsider oil changes there, because they are more expensive at AutoNation Honda O'Hare than at other places. The service technicians are always helpful and friendly. Despite dropping the DriveSure service, I will still recommend them to others. My last service tech, Bret Steinhaus, was friendly, intelligent, funny and accommodating. He knows what he is doing, but was very honest and did not make false promises. This is a very good combination of attributes in a service associate. He should make service manager sometime shortly, which will be a good thing for customers. Along those lines, this is a GREAT place to buy a car and a good place to get it serviced.

Few days ago I bought a new 2014 Honda Odyssey from AutoNation in Des Plaines. My first visit to AutoNation was about two weeks prior to actual pick up and I have to say that Dennis the sales representative made a great first impression when it comes to service and how to take care off a customer. I went to probably 4 or 5 other Honda dealers and have to say that AutoNation really cares about their customers. From the very beginning Dennis was very friendly and was there to help me in buying a car that?s right for my family, I have to say that I wasn?t the easiest customer cause I probably changed my mind a dozen times between the different models of the odyssey, but Dennis was very patient and was there to make sure that when I leave, I leave with a car that I?m happy with. I did have to wait few days for the Odyssey that my wife and I really wanted but it was worthwhile and Dennis was great when it comes to follow up and kept us informed through out the entire process. Once the vehicle arrived at the dealership he called me to let me know that the car is ready for pick up and when I got there the car was already waiting for me and everything was prepared to make the transaction as smooth as possible. So thank Dennis and all that helped at AutoNation for getting me a great deal on a car that my family and I really enjoy. So, if you are in the market for a car I?m sure Dennis at AutoNation will go the extra mile to get you great deal on a car you really want with great customer service.

I highly recommend AutoNation Honda to anyone looking to buy a car. I had the best buying experience possible there. I walked in knowing what I wanted, and no one ever pushed me towards anything I didn't want. I was nervous about buying a car since I don't have the best of credit, but after working with Mary in sales, and Jeff in financing, I was completely put at ease. They worked tirelessly to make sure I was able to get a car, and it didn't cost an arm and a leg up front. I'll be forever grateful to them for helping me get my first new car ever, and helping me get a second chance with my credit. As soon as I walked in, they were immensely helpful and explained everything clearly along the way. It was an emotional experience as well, since I was trading in a car that belonged to my late father and I, and they made it easier. Since I had poor credit, it took a bit to find financing, but they kept me informed every step of the way. The company they found for me for financing ended up giving me an amazing deal. I was open to whatever they could do for me, and they ended up securing financing for the straight purchase of the Honda Civic I chose, at a great rate and great monthly payment. It was honestly even better than I had hoped to get walking in. I'll definitely make a point to go back when the time comes for another car, and I've already passed out business cards to my friends looking for a new vehicle. I don't even have the words to describe what a wonderful experience it was.

I recently purchased a Honda Civic from here (for my daughter) for about 35 minutes. I got a decent deal and decided to buy the car outright. I forgot my checkbook, but put a down payment on my credit card for them to hold it. I work out of town, so sent my wife and daughter in with a check to go pay and pick up the vehicle a couple days later. About 35 minutes down the road, the service engine soon light came on. They immediately returned the vehicle to the dealer. They told my wife it was a $250 part, but they'd fix it for free. Wow, how generous of them! My wife is no dummy and we had an OBD scanner in our vehicle. She checked it before returning it and it was a $15 part. She wasn't there to deal with this kind of issue and just asked for her money back, so I could deal with it when home. Multiple people pulled "sales tactics" to try and get her to keep the vehicle. She had to repeat the story multiple times. She put her foot down and they finally stopped the pressure. She was literally there for over 5 hours and all she was supposed to do was drop off a check and pick up a car. When she asked for the check back, they said it already left the building and they'd mail me a refund. A week after this ordeal we went on vacation and when I came back, there was still no check in the mail (two weeks later). So, I called them on a Thursday, they told me the check was sent out two days prior, on Tuesday. 4 days later (Monday), I get a call that they DIDN'T mail the check but it was ready to be mailed. So, they lied when I called on Thursday. Unreal. I have a gut feeling that the mechanics cleared the service engine soon light, hoping it wouldn't come on for a few days, so I'd be stuck with the repairs. There wasn't one person there I had dealt with that seemed honest. I felt like I was at Joes Used Car Emporium on any street corner USA. Very unprofessional, dishonest and untrustworthy. I would NEVER purchase a vehicle from this place.