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BMW of Greenwich

(254 reviews)

Reviews

(254 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of BMW of Greenwich from DealerRater.

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Very good customer service and communication protocols.

Very good customer service and communication protocols. Tia was great at coordinating the team responses to expedite final delivery of vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're glad to hear you had a positive experience with our team at BMW of Greenwich. Thank you for sharing your kind words about the customer service and communication protocols.

The servicing department is professional and

The servicing department is professional and knowledgable. My servicing contact was pleasant and attentive. Thanks

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We appreciate your feedback. It's great to hear that our team met your expectations at BMW of Greenwich.

My experience has been top notch starting with my service

My experience has been top notch starting with my service representative Tyesha Montford. She has always been helpful, knowledgeable and she knows my car better than me!!! My mechanic was also very informative and knowledgeable and didn’t try to over sell me on anything I didn’t need. I will always continue to go there for my car service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It’s great to hear you had such a positive experience with our team at BMW of Greenwich. Your continued trust means a lot to us, and we look forward to helping with all your car needs.

I had a great experience at BMW thanks to Patrick!

I had a great experience at BMW thanks to Patrick! From the moment I arrived, he was incredibly helpful, knowledgeable, and professional. He took the time to explain everything clearly, kept me updated throughout the process, and made sure my car was thoroughly checked and in perfect condition before I left. His friendly attitude and attention to detail truly made a difference. Thank you, Patrick, for the excellent service—I’ll definitely be coming back!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're pleased to hear you had such a positive experience with our team at BMW of Greenwich. Our dedicated staff members are always here to make your visits smooth and enjoyable. We look forward to seeing you again!

I think I have purchased / leased at least 10 cars with

I think I have purchased / leased at least 10 cars with the same sale manager over the past 18 or so years. Always honest and always willing to go a bit beyond expectations. Needless to say, highly recommend.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We appreciate your continued trust in BMW of Greenwich. Thank you for recommending us and sharing your positive experience with our team. Safe travels with your latest vehicle.

I always receive excellent service at BMW of Greenwich.

I always receive excellent service at BMW of Greenwich. My service advisor, Kurt Hinrichs, is always very professional and extremely knowledgeable. I would highly recommend this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're pleased to know you trust our team for exceptional service. Your recommendation means a lot to BMW of Greenwich. Thanks for sharing your experience with us.

Service was excellent.

Service was excellent. It was on time and the loaner car was a real plus. My car was nice and clean too when it was returned. My service rep ,Pat, was terrific.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review. We're glad to hear that our service and loaner car met your expectations. We appreciate your feedback, take care.

Pat R was very thorough and helpful during the entire

Pat R was very thorough and helpful during the entire process. Very good experience. H

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your positive experience at BMW of Greenwich. We wish you well.

Excellent workmanship.

Excellent workmanship. Communication about car status was strong. They had to keep my car overnight and have me a loaner without asking.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're pleased to hear you were satisfied with the service and communication from our team at BMW of Greenwich. If there's anything more we can assist with, please let us know.

BMW of Greenwich best customer service.

BMW of Greenwich best customer service. No problems and accommodation was great. I will recommend

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words about BMW of Greenwich. We appreciate the trust you've placed in us and are glad to hear you'll recommend our services.