Acura of Stamford

Absolutely Horrible Experience - Stay Away from Acura Stamford If I could give 0 stars, I would. I purchased a Mercedes from Acura Stamford and have had nothing but problems since day one. Within just 2 months of ownership, l've had to bring the car back five separate times - a completely unacceptable experience for any dealership, let alone one claiming to sell quality vehicles. The first three visits were for the same loud noise coming from the car. It took three trips before that was finally resolved. Then, on my fourth visit, every single warning light on the dashboard came on. I couldn't park, change gears, or drive safely - the car was completely unsafe and dangerous to operate. I was told the issue was "fixed" that same day, only to find out all they did was a computer reset. Nothing was truly repaired. I asked to dig deeper right away and was just told "this is normal and enjoy the car" from the GM. A few hours later, the same exact issue came back as l was about to drive off. I had to immediately return the car, again. This time they said they'd send it to their "Mercedes specialist" and kept my car for two weeks. After supposedly fixing the issue again, I had the car back for one week before the same problem happened - this time while I was driving on the highway, unable to properly accelerate. It was not only frustrating but also extremely dangerous. I requested a refund due to this obvious lemon of a car, and not only was I denied, but I was met with nothing but attitude from the GM. No accountability, no customer service, just pure disregard for my safety and investment. Do yourself a favor and stay far away from this dealership. They sell unsafe cars, provide band-aid repairs, and treat you with disrespect when you rightfully demand better. I deeply regret trusting Acura Stamford, and I hope others avoid going through the nightmare I've experienced. They decided to then offer me a buy back option of the vehicle which I had no option to accept, but still was at a lost of thousands of dollars. I am trying my best to get in contact again with both the GM and the Owner of the dealership but am left with no response because I was ripped off and more money taken from me when they bought this car back.

I've owned nothing but Acura's throughout my life and was looking forward to upgrading to a new MDX in the next few months. I brought in my current Acura for an oil change which they did but I was told my rear break caliper needed replacing which I was fine doing since I had a roadtrip planned in the coming days. I paid close to $2000.00 to have one rear caliper replaced. When I left the dealership it sounded like my suspension was missing on the left side. My car has a loud rattle and harsh feeling over every little bump on the road. I brought it back the next day only to be told that it's an older model and thats what happens, the shock absorbers weren't there anymore. This was surprising since the shock absorbers were working perfectly fine before they did the work on the rear breaks. I was told the fix would be $3000.00 and effectively shown the door. My car has never sounded like this and did not sound like this before I brought it in to be serviced. I've called the dealership several times and provided my contact information to several receptionists so that management could call me back to resolve this matter. It's been 8 weeks and I have yet to get a call back from the manager at Acura of Stamford. Acura corporate called to ask about my experience and I shared what occurred and they were very receptive to my feedback and said they would go through the appropriate channels to get my situation remedied. My car now has a significant rattle when I drive it. I will never step foot in Acura of Stamford again after they attempted to shake me down for an additional $3,000.00 for a mistake they made after spending nearly $2000.00 for an oil change and a caliper. Furthermore, I will never purchase an Acura or any Honda related vehicle ever again. Best of luck if you get your vehicle serviced here, there's a good chance it will perform significantly worse when you leave their lot and they will fully expect you to pick up the tab.

We have 4 Acura SUVs. Although another dealer is closer, we have them serviced here because Fabiano in the Service Department is so knowledgeable, kind and helpful. We greatly appreciate his integrity and honesty. It has kept us coming back for 17 years!

We had a fantastic experience from start to finish. Christina and Sam were both an absolute pleasure to work with. Even while away from the office, Christina went out of her way to follow up and ensure everything went smoothly, which we truly appreciated. As for Sam—he was exceptional. From the beginning, he went above and beyond to make sure all of our questions were answered thoroughly and clearly. His professionalism, patience, and genuine care made the entire process seamless and enjoyable. It’s rare to come across someone so committed to providing top-tier service. We can’t say enough good things about him—he was truly a standout and a joy to work with.

We had a fantastic experience from start to finish. Christina and Sam were both an absolute pleasure to work with. Even while away from the office, Christina went out of her way to follow up and ensure everything went smoothly, which we truly appreciated. As for Sam—he was exceptional. From the beginning, he went above and beyond to make sure all of our questions were answered thoroughly and clearly. His professionalism, patience, and genuine care made the entire process seamless and enjoyable. It’s rare to come across someone so committed to providing top-tier service. We can’t say enough good things about him—he was truly a standout and a joy to work with.

My recent car buying experience with Acura of Stamford stands as a paragon of excellence, unparalleled in the past three decades. My journey commenced with an exhaustive three-week exploration of the offerings from BMW, Porsche, and Land Rover. This odyssey involved navigating through their artificial intelligence bots, concierge services, client interaction layers, and ultimately, their sales departments. The process was akin to being a mere ticket at a deli counter, devoid of personal touch. Serendipitously, I discovered Acura of Stamford through CarGurus, where the dealership's commendable ratings caught my attention. Using their online booking system, I scheduled a test drive overnight and was promptly greeted by a text message from a human representative, confirming the car would be ready. Upon my arrival, Christina made instant introductions to Ty and Jaime, no bots insight. The entire team exuded genuine personality, devoid of any aggressive sales tactics. I am very happy with both the purchase and the trade-in price. This experience has solidified my intention to exclusively procure vehicles from Acura of Stamford henceforth. Should their current inventory not meet one's desires, I highly recommend contacting them to inquire about potential sourcing options.

My recent car buying experience with Acura of Stamford stands as a paragon of excellence, unparalleled in the past three decades. My journey commenced with an exhaustive three-week exploration of the offerings from BMW, Porsche, and Land Rover. This odyssey involved navigating through their artificial intelligence bots, concierge services, client interaction layers, and ultimately, their sales departments. The process was akin to being a mere ticket at a deli counter, devoid of personal touch. Serendipitously, I discovered Acura of Stamford through CarGurus, where the dealership's commendable ratings caught my attention. Using their online booking system, I scheduled a test drive overnight and was promptly greeted by a text message from a human representative, confirming the car would be ready. Upon my arrival, Christina made instant introductions to Ty and Jaime, no bots insight. The entire team exuded genuine personality, devoid of any aggressive sales tactics. I am very happy with both the purchase and the trade-in price. This experience has solidified my intention to exclusively procure vehicles from Acura of Stamford henceforth. Should their current inventory not meet one's desires, I highly recommend contacting them to inquire about potential sourcing options.

Right after we brought our "certified" preowned 2022 MDX home, we noticed something was leaking from the engine compartment. After 4 trips to an Acura dealership near us, we are going to have to have the entire transmission replaced. While this is covered under warranty as a manufacturer's defect, the dealership must have known about this. There is simply no way they did not not notice this when a regular guy at oil change garage immediately told us that we had a transmission leak. If you are thinking of buying a "certyified" preowned car from this dealership, well, think twice, and take your business elsewhere!!!

Erica provided excellent customer service and product knowledge. Fair pricing and straightforward transaction with no hidden fees.

Response from the dealer was appropriate. The car wasn’t as l expected.and looks different than advertised.