Devan Acura of Norwalk

The sales manager Jeffrey and service rep. Dan, as well as the service manager which unfortunately i didnt get his name but Are really great people to deal with, they were very attentive to my issues and took care of them right away, I will stay a loyal customer of this dealershp thanks to them!!

Devan has the best customer service i have ever seen they did excellent job with my 2020 acura rdx i am impressed with the amazing work i would say this was the best dealership of acura

Over the many years I've had my 2008 Acura TL serviced have I found the staff to be pleasant, helpful, informative and thorough. I would highly recommend Devan Acura of Norwalk to anyone interested in buying, leasing or servicing an Acura.

I have been with Devan Acura over 20 years my service advisors are always very pleasant, and helpful when it comes to fixing my vehicles. They offer excellent customer support, and service.

Devan has been servicing my two MDXs for nearly 15 years. Excellent customer support, service, customer lounge - as well as timeliness. As an example - I had a service issue with my MDX today and Devan was able to get me an appointment and resolution within the same day!

Rick Ottavi was the salesman and did an excellent job providing all the information I requested. Overall, I would say this was a very pleasant buying experience.

I purchased a ’19 MDX A-Spec from Westchester of Acura in 2021. Fast forward, 18 months…. The day after Christmas the car lite up like a Christmas tree and stalled in the middle of the road! Took a few tries and finally it started but now gear won’t shift. Called Westchester and was advised I can go to any Acura dealer since the car is still under warranty ( I am from CT). So, I took it into Devon Acura in Norwalk, I don’t know if it was the worst mistake or an eye opener; 3 weeks later and $1600 out of pocket, because Devon of Acura advised me the car had previously been in an accident and had collision repair work done on the car which was not noted to Carfax the manufacturer warranty voids! 2 HUGE legit Acura Dealers on he says, she says… I then went to Westchester Acura and advise them of the issue as Devon of Acura did not repair the car as it stalled again on the highway not even 24 hours after I took it off the lot and was told I should have just had the car tolled to the original Dealer for repair or I can bring it back to them to diagnosis free of charge. The car sat in your lot for 3 weeks!!!! And I paid over $1k for labor and $400 for parts????... I called Acura warranty and was advise this is a idle recall on the car ! A friend who is also a mechanic advise this also sounds like Acura’s KNOWN issue with the electrical component failure.

At the end of the day, what dealership would you really recommend? I guess, like everything in life, one ought to be extra careful when dealing with auto dealers - with regards to Devan Acura in Norwalk, CT - I have lost complete confidence in their ability to service your car honestly, they are only concerned with making money (a la, the printer cartridge model). I got my car serviced recently, gypped is the word that comes to mind..... will be super extra careful next I go to a dealership - I was made to spend money on stuff that I really did not ne

At the end of the day, what dealership would you really recommend? I guess, like everything in life, one ought to be extra careful when dealing with auto dealers - with regards to Devan Acura in Norwalk, CT - I have lost complete confidence in their ability to service your car honestly, they are only concerned with making money (a la, the printer cartridge model). I got my car serviced recently, gypped is the word that comes to mind..... will be super extra careful next I go to a dealership - I was made to spend money on stuff that I really did not need

Excellent customer support, service, and timeliness! Everyone was helpful, patient, and committed to fixing my service issue. Thank you!