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BMW of Bloomfield

(1,971 reviews)
Visit BMW of Bloomfield
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 5:00pm
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Sales Service
Monday 9:00am–6:00pm 8:00am–5:00pm
Tuesday 9:00am–6:00pm 8:00am–5:00pm
Wednesday 9:00am–6:00pm 8:00am–5:00pm
Thursday 9:00am–6:00pm 8:00am–5:00pm
Friday 9:00am–6:00pm 8:00am–5:00pm
Saturday 9:00am–5:00pm 8:00am–5:00pm
Sunday Closed Closed
2015 consumer dealer award
View 1 awards
2015 consumer dealer award

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New (877) 468-4955 (877) 468-4955
Used (877) 468-7041 (877) 468-7041
Service (877) 468-8124 (877) 468-8124

Inventory

See all 497 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since June 2016.
BMW of Bloomfield is a premier BMW dealer in New Jersey providing award-winning service and exceptional BMW cars and SUVs in Essex County.

In addition to a wide range of new BMWs available at our NJ BMW dealer in Bloomfield New Jersey we offer a vast selection of used BMWs and Certified Pre-Owned cars as well. All BMW cars and SUVs are world-class vehicles backed by the name you trust. At BMW of Bloomfield we believe that purchasing a luxury car should be a satisfying experience-so our team goes the extra mile to give you the attention you deserve and plenty of extras too.
Tri-State areas most covenient and Internet Friendly BMW Center. Exit 148 on Garden State Parkway

Service center

Phone number (877) 468-8124

Service hours

Monday
8:00am–5:00pm
Tuesday
8:00am–5:00pm
Wednesday
8:00am–5:00pm
Thursday
8:00am–5:00pm
Friday
8:00am–5:00pm
Saturday
8:00am–5:00pm
Sunday
Closed

Meet our employees

Reviews

(1,971 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of BMW of Bloomfield from DealerRater.

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Poor service.

Poor service. My temporary tags are expired and I can not drive the car. They could not process my plates for 6 weeks. Very unhappy, not responsive.

Poor service.

Poor service. My temporary tags are expired and I can not drive the car. They could not process my plates for 6 weeks. Very unhappy, not responsive.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Vadim, I apologize for the inconvenience you've experienced with your temporary tags and plates. This is not the level of service we strive to provide, and I'm sorry for any frustration caused. Please reach out to me directly so we can resolve this issue promptly. Thank you, Chris Chang - General Sales Manager - 973-780-9535

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poorly co-ordinated response from multiple people to my

poorly co-ordinated response from multiple people to my request for a specific vehicle. Their website shows cars not in physical inventory which is annoying.

poorly co-ordinated response from multiple people to my

poorly co-ordinated response from multiple people to my request for a specific vehicle. Their website shows cars not in physical inventory which is annoying.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
Worked with:
1 person out of 1 found this review helpful. Did you?
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Dealer response

I'm sorry to hear about the confusion and inconvenience you experienced with our inventory listings. We strive for accuracy on our website, and it's clear we fell short this time. Please feel free to reach out directly so we can assist you in finding the vehicle you're looking for. Thank you, Chris Chang - General Sales Manager - 973-780-9535

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Exceptional service from start to finish.

Exceptional service from start to finish. BMW of Bloomfield delivers one of the best service experiences I’ve ever had at any dealership. From the moment you arrive, you're greeted by a team member who walks you inside and connects you with a representative—immediately setting a high standard for customer care. The entire facility is spotless, and the level of professionalism carries through every step. I especially appreciated receiving a personalized video update showing my own vehicle and detailing the work being done—an excellent touch that really builds confidence and transparency. The service advisor was outstanding: thorough, clear, and respectful. He took the time to answer all my questions, clearly outlined my options, and never pressured me into services I didn’t need. He even went out of his way to return a call on his day off—something you rarely see these days. I was given a ride home after dropping off my car, and they arranged a pickup the next day. My car was ready on time, freshly washed, and the experience from start to finish felt smooth and thoughtful. Even the waiting room is impressive, with a large window where you can view the entire service floor. And the follow-up? A real human being called the next day just to make sure everything had gone well. That kind of attention to detail says everything. I can’t recommend BMW of Bloomfield highly enough. They’ve truly raised the bar.

Exceptional service from start to finish.

Exceptional service from start to finish. BMW of Bloomfield delivers one of the best service experiences I’ve ever had at any dealership. From the moment you arrive, you're greeted by a team member who walks you inside and connects you with a representative—immediately setting a high standard for customer care. The entire facility is spotless, and the level of professionalism carries through every step. I especially appreciated receiving a personalized video update showing my own vehicle and detailing the work being done—an excellent touch that really builds confidence and transparency. The service advisor was outstanding: thorough, clear, and respectful. He took the time to answer all my questions, clearly outlined my options, and never pressured me into services I didn’t need. He even went out of his way to return a call on his day off—something you rarely see these days. I was given a ride home after dropping off my car, and they arranged a pickup the next day. My car was ready on time, freshly washed, and the experience from start to finish felt smooth and thoughtful. Even the waiting room is impressive, with a large window where you can view the entire service floor. And the follow-up? A real human being called the next day just to make sure everything had gone well. That kind of attention to detail says everything. I can’t recommend BMW of Bloomfield highly enough. They’ve truly raised the bar.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing such a detailed and glowing review! We're delighted to hear that our team at BMW of Bloomfield exceeded your expectations with exceptional service and attention to detail. It's wonderful knowing the personalized video update, seamless process, and follow-up made your experience memorable. We appreciate your recommendation and look forward to serving you again in the future!

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This is the second time I had the pleasure of working

This is the second time I had the pleasure of working with Bobby Kaufman. He previously helped me order my X5. This time I was looking for a good pre-owned car for my daughter. He, working with James Porrazzo, the manager for preowned sales, worked to help me not only get an amazing X1 but also at a fair and reasonable price! The experience and the efforts they made to make her happy and how special it was for her when picking up the car was a step above! Thanks, Bobby and James -- we'll be back!

This is the second time I had the pleasure of working

This is the second time I had the pleasure of working with Bobby Kaufman. He previously helped me order my X5. This time I was looking for a good pre-owned car for my daughter. He, working with James Porrazzo, the manager for preowned sales, worked to help me not only get an amazing X1 but also at a fair and reasonable price! The experience and the efforts they made to make her happy and how special it was for her when picking up the car was a step above! Thanks, Bobby and James -- we'll be back!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Geoff, we're delighted to hear that Bobby and James made your experience at BMW of Bloomfield exceptional once again. It's wonderful knowing they helped you find the perfect pre-owned X1 for your daughter. We look forward to welcoming you back in the future!

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I will never suggest anyone to go there if u don’t about

I will never suggest anyone to go there if u don’t about car or dealership or if u buy used car don’t go there please me and my went there got used car 74k bmw 7 series they got me financing car for 27k got home next day car has issues broken axle suspension mess up oil leaking break not good rotors mess up almost 15k worth of work needs repair Jevon was sales man his was playing with us we explained him we have baby don’t give us something bad but still mad us buy that car any car got lots of problems we went to dealership Jecob said come another day 3 times we came back there no issues was fix finally we spoke to manager straight up we spoke to return the car they can’t return the car now they will exchange car next week still waiting let’s see all overall im very disappointed and financially broken please if u can’t help people don’t harm them …thanks

I will never suggest anyone to go there if u don’t about

I will never suggest anyone to go there if u don’t about car or dealership or if u buy used car don’t go there please me and my went there got used car 74k bmw 7 series they got me financing car for 27k got home next day car has issues broken axle suspension mess up oil leaking break not good rotors mess up almost 15k worth of work needs repair Jevon was sales man his was playing with us we explained him we have baby don’t give us something bad but still mad us buy that car any car got lots of problems we went to dealership Jecob said come another day 3 times we came back there no issues was fix finally we spoke to manager straight up we spoke to return the car they can’t return the car now they will exchange car next week still waiting let’s see all overall im very disappointed and financially broken please if u can’t help people don’t harm them …thanks

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We're truly sorry to hear about your experience with the vehicle and financing process. It's concerning that you've encountered these issues, especially after expressing your needs clearly. We want to make things right for you and ensure you're satisfied with your purchase. Please reach out directly so we can address this situation further. Thank you, Chris Chang - General Sales Manager - 973-780-9535

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Luis was very kind and helpful.

Luis was very kind and helpful. Although I didn’t purchase a car, but the service was great.

Luis was very kind and helpful.

Luis was very kind and helpful. Although I didn’t purchase a car, but the service was great.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Thank you for your support of Luis and BMW of Bloomfield!

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Jacob our sales agent was amazing!

Jacob our sales agent was amazing! The only car sales agent I met who never tried to ripped us off.

Jacob our sales agent was amazing!

Jacob our sales agent was amazing! The only car sales agent I met who never tried to ripped us off.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for sharing a great review of Jacob and BMW of Bloomfield!

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I have been a customer of this dealership for 11 years,

I have been a customer of this dealership for 11 years, and I have so much appreciation for the employees at this location! Within the last two weeks, I’ve had two services done, and Gina, my advisor, made sure they were done in a timely manner, and she really took the time to explain the costs and the best course of action. Additionally, she took the time to call me to ensure that I was aware of what the service entailed, and I received a video highlighting the specific areas that needed attention. Although she is my primary advisor, all of the advisors at this location are extremely professional and informative. The service department gets busy, but they have a great staff that works collaboratively to prioritize customer’s needs and interests. Bobby, one of the customer service managers, always asks about your experience and if there is anything he can do to assist. The valet staff are always nice and usually the first people to greet you when you arrive. The receptionists are always willing to assist with scheduling complimentary transportation, so you can get back to work or wherever you need to go. Lastly, Najat, she specializes in trades, or if you’re trying to get out of your current vehicle and into a new one, she will call you to inform you about best options, and she will send you an email as well to follow up. The waiting area and bathrooms are always clean, and complimentary snacks and drinks ( water, chips…) are available while you’re waiting. People have their own experiences or opinions about what makes great customer service, but the staff at BMW Bloomfield always strive for excellence and best outcomes for their customers.

I have been a customer of this dealership for 11 years,

I have been a customer of this dealership for 11 years, and I have so much appreciation for the employees at this location! Within the last two weeks, I’ve had two services done, and Gina, my advisor, made sure they were done in a timely manner, and she really took the time to explain the costs and the best course of action. Additionally, she took the time to call me to ensure that I was aware of what the service entailed, and I received a video highlighting the specific areas that needed attention. Although she is my primary advisor, all of the advisors at this location are extremely professional and informative. The service department gets busy, but they have a great staff that works collaboratively to prioritize customer’s needs and interests. Bobby, one of the customer service managers, always asks about your experience and if there is anything he can do to assist. The valet staff are always nice and usually the first people to greet you when you arrive. The receptionists are always willing to assist with scheduling complimentary transportation, so you can get back to work or wherever you need to go. Lastly, Najat, she specializes in trades, or if you’re trying to get out of your current vehicle and into a new one, she will call you to inform you about best options, and she will send you an email as well to follow up. The waiting area and bathrooms are always clean, and complimentary snacks and drinks ( water, chips…) are available while you’re waiting. People have their own experiences or opinions about what makes great customer service, but the staff at BMW Bloomfield always strive for excellence and best outcomes for their customers.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Davis, thank you for being a loyal customer of BMW of Bloomfield for 11 years! We're delighted to hear that Gina and the rest of our team have consistently provided excellent service. Your detailed feedback is greatly appreciated, and we'll be sure to share your kind words with everyone involved. We are looking forward to serving you again soon!

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I recently conversed with a representative over the phone

I recently conversed with a representative over the phone regarding a vehicle I observed online. Unfortunately, the interaction was marked by a lack of professionalism and an argumentative tone. I expressed my concerns regarding his professionalism and emphasized my preference to refrain from conducting business with individuals who do not demonstrate respect and professionalism in their communication. Such behavior is unacceptable.

I recently conversed with a representative over the phone

I recently conversed with a representative over the phone regarding a vehicle I observed online. Unfortunately, the interaction was marked by a lack of professionalism and an argumentative tone. I expressed my concerns regarding his professionalism and emphasized my preference to refrain from conducting business with individuals who do not demonstrate respect and professionalism in their communication. Such behavior is unacceptable.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

I'm sorry to hear about your experience over the phone. Professionalism and respect are core values we uphold, so it's concerning to learn that this wasn't reflected in your interaction. We appreciate you bringing this to our attention and would like the opportunity to address it further with you directly. Please feel free to reach out at your convenience. Thank you, Chris Chang - General Sales Manager - 973-780-9535

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Extremely Disappointing and Unsafe Experience with BMW of

Extremely Disappointing and Unsafe Experience with BMW of Bloomfield I deeply regret purchasing my 2021 BMW X6 M Executive Package from BMW of Bloomfield. From the moment I drove the car off the lot on January 30, 2024, I noticed several serious issues that should never have been present in a high-end vehicle like this. The very next day, I contacted Jorge, the sales manager, to report these problems, but he completely ignored my calls. After multiple visits to the dealership, I was told that the CarFax was clean, yet the issues persisted: water damage to the back light, cracking paint, a cracked front light, and excessive paint overspray in several areas. Despite the clear problems, it wasn’t until March 21, 2024, that the dealership finally made some repairs—an unreasonably long delay. But things only got worse. On July 11, 2024, while driving with my son, the engine light came on, followed by a “Drive Train Malfunction” message. The car began to slow down, stalled, and started smoking heavily. Moments later, it began to burn. I immediately reached out to Jorge again, explaining the life-threatening situation. He promised to follow up with his manager and get back to me—but, once again, I never heard from him. I called again, but my calls went unanswered. I even opened a case with BMW of North America, but when my case manager tried to reach out to BMW of Bloomfield, he reported that the dealership was unhelpful and didn’t even speak to him. This entire experience has been a nightmare. My son and I were incredibly lucky to escape without injury, but we could have easily lost our lives. The car is now a total loss, and, unbelievably, no one from BMW of Bloomfield has even bothered to follow up or address the gravity of the situation. This is, without a doubt, the worst dealership experience I’ve ever had with any car manufacturer. Their customer service is nonexistent, and the quality of the vehicles they sell is highly questionable. I strongly urge anyone considering purchasing from this dealership to look elsewhere. The lack of professionalism, the complete disregard for customer safety, and the failure to take responsibility for their mistakes is absolutely shocking. I would not recommend this dealership to anyone!

Extremely Disappointing and Unsafe Experience with BMW of

Extremely Disappointing and Unsafe Experience with BMW of Bloomfield I deeply regret purchasing my 2021 BMW X6 M Executive Package from BMW of Bloomfield. From the moment I drove the car off the lot on January 30, 2024, I noticed several serious issues that should never have been present in a high-end vehicle like this. The very next day, I contacted Jorge, the sales manager, to report these problems, but he completely ignored my calls. After multiple visits to the dealership, I was told that the CarFax was clean, yet the issues persisted: water damage to the back light, cracking paint, a cracked front light, and excessive paint overspray in several areas. Despite the clear problems, it wasn’t until March 21, 2024, that the dealership finally made some repairs—an unreasonably long delay. But things only got worse. On July 11, 2024, while driving with my son, the engine light came on, followed by a “Drive Train Malfunction” message. The car began to slow down, stalled, and started smoking heavily. Moments later, it began to burn. I immediately reached out to Jorge again, explaining the life-threatening situation. He promised to follow up with his manager and get back to me—but, once again, I never heard from him. I called again, but my calls went unanswered. I even opened a case with BMW of North America, but when my case manager tried to reach out to BMW of Bloomfield, he reported that the dealership was unhelpful and didn’t even speak to him. This entire experience has been a nightmare. My son and I were incredibly lucky to escape without injury, but we could have easily lost our lives. The car is now a total loss, and, unbelievably, no one from BMW of Bloomfield has even bothered to follow up or address the gravity of the situation. This is, without a doubt, the worst dealership experience I’ve ever had with any car manufacturer. Their customer service is nonexistent, and the quality of the vehicles they sell is highly questionable. I strongly urge anyone considering purchasing from this dealership to look elsewhere. The lack of professionalism, the complete disregard for customer safety, and the failure to take responsibility for their mistakes is absolutely shocking. I would not recommend this dealership to anyone!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Cass, your experience is deeply concerning and certainly not what we strive for. We sincerely apologize for the distressing situation you encountered with both the vehicle and our service team. Your safety should always be a priority, and it's alarming to hear about these issues. Please reach out to our General Manager, William Finsilver, at 973-780-9501 so we can discuss this matter further. Thank you.

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