BMW of Bloomfield

Poor service. My temporary tags are expired and I can not drive the car. They could not process my plates for 6 weeks. Very unhappy, not responsive.

poorly co-ordinated response from multiple people to my request for a specific vehicle. Their website shows cars not in physical inventory which is annoying.

Exceptional service from start to finish. BMW of Bloomfield delivers one of the best service experiences I’ve ever had at any dealership. From the moment you arrive, you're greeted by a team member who walks you inside and connects you with a representative—immediately setting a high standard for customer care. The entire facility is spotless, and the level of professionalism carries through every step. I especially appreciated receiving a personalized video update showing my own vehicle and detailing the work being done—an excellent touch that really builds confidence and transparency. The service advisor was outstanding: thorough, clear, and respectful. He took the time to answer all my questions, clearly outlined my options, and never pressured me into services I didn’t need. He even went out of his way to return a call on his day off—something you rarely see these days. I was given a ride home after dropping off my car, and they arranged a pickup the next day. My car was ready on time, freshly washed, and the experience from start to finish felt smooth and thoughtful. Even the waiting room is impressive, with a large window where you can view the entire service floor. And the follow-up? A real human being called the next day just to make sure everything had gone well. That kind of attention to detail says everything. I can’t recommend BMW of Bloomfield highly enough. They’ve truly raised the bar.

This is the second time I had the pleasure of working with Bobby Kaufman. He previously helped me order my X5. This time I was looking for a good pre-owned car for my daughter. He, working with James Porrazzo, the manager for preowned sales, worked to help me not only get an amazing X1 but also at a fair and reasonable price! The experience and the efforts they made to make her happy and how special it was for her when picking up the car was a step above! Thanks, Bobby and James -- we'll be back!

I will never suggest anyone to go there if u don’t about car or dealership or if u buy used car don’t go there please me and my went there got used car 74k bmw 7 series they got me financing car for 27k got home next day car has issues broken axle suspension mess up oil leaking break not good rotors mess up almost 15k worth of work needs repair Jevon was sales man his was playing with us we explained him we have baby don’t give us something bad but still mad us buy that car any car got lots of problems we went to dealership Jecob said come another day 3 times we came back there no issues was fix finally we spoke to manager straight up we spoke to return the car they can’t return the car now they will exchange car next week still waiting let’s see all overall im very disappointed and financially broken please if u can’t help people don’t harm them …thanks

Luis was very kind and helpful. Although I didn’t purchase a car, but the service was great.

Jacob our sales agent was amazing! The only car sales agent I met who never tried to ripped us off.

I have been a customer of this dealership for 11 years, and I have so much appreciation for the employees at this location! Within the last two weeks, I’ve had two services done, and Gina, my advisor, made sure they were done in a timely manner, and she really took the time to explain the costs and the best course of action. Additionally, she took the time to call me to ensure that I was aware of what the service entailed, and I received a video highlighting the specific areas that needed attention. Although she is my primary advisor, all of the advisors at this location are extremely professional and informative. The service department gets busy, but they have a great staff that works collaboratively to prioritize customer’s needs and interests. Bobby, one of the customer service managers, always asks about your experience and if there is anything he can do to assist. The valet staff are always nice and usually the first people to greet you when you arrive. The receptionists are always willing to assist with scheduling complimentary transportation, so you can get back to work or wherever you need to go. Lastly, Najat, she specializes in trades, or if you’re trying to get out of your current vehicle and into a new one, she will call you to inform you about best options, and she will send you an email as well to follow up. The waiting area and bathrooms are always clean, and complimentary snacks and drinks ( water, chips…) are available while you’re waiting. People have their own experiences or opinions about what makes great customer service, but the staff at BMW Bloomfield always strive for excellence and best outcomes for their customers.

I recently conversed with a representative over the phone regarding a vehicle I observed online. Unfortunately, the interaction was marked by a lack of professionalism and an argumentative tone. I expressed my concerns regarding his professionalism and emphasized my preference to refrain from conducting business with individuals who do not demonstrate respect and professionalism in their communication. Such behavior is unacceptable.

Extremely Disappointing and Unsafe Experience with BMW of Bloomfield I deeply regret purchasing my 2021 BMW X6 M Executive Package from BMW of Bloomfield. From the moment I drove the car off the lot on January 30, 2024, I noticed several serious issues that should never have been present in a high-end vehicle like this. The very next day, I contacted Jorge, the sales manager, to report these problems, but he completely ignored my calls. After multiple visits to the dealership, I was told that the CarFax was clean, yet the issues persisted: water damage to the back light, cracking paint, a cracked front light, and excessive paint overspray in several areas. Despite the clear problems, it wasn’t until March 21, 2024, that the dealership finally made some repairs—an unreasonably long delay. But things only got worse. On July 11, 2024, while driving with my son, the engine light came on, followed by a “Drive Train Malfunction” message. The car began to slow down, stalled, and started smoking heavily. Moments later, it began to burn. I immediately reached out to Jorge again, explaining the life-threatening situation. He promised to follow up with his manager and get back to me—but, once again, I never heard from him. I called again, but my calls went unanswered. I even opened a case with BMW of North America, but when my case manager tried to reach out to BMW of Bloomfield, he reported that the dealership was unhelpful and didn’t even speak to him. This entire experience has been a nightmare. My son and I were incredibly lucky to escape without injury, but we could have easily lost our lives. The car is now a total loss, and, unbelievably, no one from BMW of Bloomfield has even bothered to follow up or address the gravity of the situation. This is, without a doubt, the worst dealership experience I’ve ever had with any car manufacturer. Their customer service is nonexistent, and the quality of the vehicles they sell is highly questionable. I strongly urge anyone considering purchasing from this dealership to look elsewhere. The lack of professionalism, the complete disregard for customer safety, and the failure to take responsibility for their mistakes is absolutely shocking. I would not recommend this dealership to anyone!