Reviews
Write a reviewDon't buy a car here
I waited 2 weeks for a service appointment with a loaner car. 3 days before,I realized I could not keep the appointment. When I called the service department no-one picked up or returned my call (I left a message and a phone #). Finally on the 4th try someone picked up. At that point I was informed I didn't have an appointment!!! I was informed that the first appointment with a loaner available was in 6 weeks! of course no manager was available.
Hello William, First, please allow me to apologize for the frustration you were caused by not being able to reach our team initially. This is not the level of care we want clients to enjoy, and your feedback will be addressed with our team. Currently our services are in high demand, and loaner vehicle availability is regrettably limited due to outside factors during these unprecedented times. Your unhappiness is understandable, but please know we are doing everything we can to accommodate our guests. At your convenience, please reach out to me at 973-821-2002 and we can discuss these matters personally. Thank you, Dawn McAdam Customer Service Representative
Awesome dealership & rep
This dealership was Professional, thorough, fair and honest. Michael Condosta was fantastic and had everything ready for us when we came to pick up the car. It was in great shape.
We're thrilled to hear Michael delivered you such a fantastic experience at DCH Millburn Audi, Elizabeth! Thank you so much for choosing to work with our team and taking the time to leave the kind review. It was our pleasure to provide professional, thorough, honest and fair assistance, and we wish you safe travels ahead. Please let us know whenever we can be of assistance with anything in the future!
Alan Palmer and Dawn I appreciate you guys for making...
Alan Palmer and Dawn I appreciate you guys for making things right for me, You Guys went above and beyond to handle my situation and for that I’m very appreciative of your Service. A lot of times things are said out of anger and I was upset. But Thank you
Hello, Thank you for allowing us the opportunity to resolve your concerns, and for updating your review as well. We value your time and business and are happy to have helped. Please let us know whenever we can be of assistance again in the future at DCH Millburn Audi.
Slow callback. Initial contact was effective but it seems...
Slow callback. Initial contact was effective but it seems that following up with request is not a priority
Hello Tony, We pride ourselves on providing exceptional communication to every client who presents us an opportunity to earn their business. It is regrettable to learn we did not reach our high standards with you. I would appreciate a moment of your time to discuss this matter in more detail and ask that you please contact me at 973-821-2002. Thank you, Dawn McAdam Customer Service Representative
I worked with Joe and had an great experience that was...
I worked with Joe and had an great experience that was easy, simple and hassle free. Spent more time learning my new car with a dedicated person than the rest of the entire transaction took place. They were great
Hello, Thank you very much for your kind words and business. It was the pleasure of Joe and our DCH Millburn Audi team to provide an easy, hassle-free experience and to help you learn about your new car in detail. We wish you many exciting and safe travels ahead, and if we can be of assistance with anything in the future, please let us know.
Awful dealership. Poor customer service and disrespectful...
Awful dealership. Poor customer service and disrespectful staff. Aggressive behavior and lack of skills. After having my car for 3 weeks to replace a sensor they charged me $150 to clean an old cigarette smelling loaner which had a faulty trunk, no gps and no phone charger. Horrible experience.
This isn't the impression we want for our customers. Customer service is a top priority for us, and we are sorry if you did not experience that when interacting with our team. If you would like to discuss this further, please feel free to contact us. Dawn McAdam - Customer Service Representative - 201-628-4304
DONT BUY FROM THIS DEALER
Classic used car sales... Bought a car and was told before delivery the dents on the hood would be fixed. Car was delivered without dents fixed. Over the course of the next 9 months was given the runaround by Shawn who continued to promise he'd get them fixed and finally ghosted me. What a huge pain in the xxx.
Alan, We're sorry you weren't satisfied with your experience and I would like to hear more so I can address these concerns. Please reach out to me so I can hear more and get the situation resolved. Thank you, Dawn McAdam - Customer Service Representative - 201-628-4304
Classic used car sales... Bought a car and was told...
Classic used car sales... Bought a car and was told before delivery the dents on the hood would be fixed. Car was delivered without dents fixed. Over the course of the next 9 months was given the runaround by Shawn who continued to promise he'd get them fixed and finally ghosted me. What a huge pain in the xxx.
Alan, We're sorry you can't rate us five stars this time. We strive for a better experience for our customers and we'd like to improve this for you. Please reach out to me at your earliest convenience. Thank you, Dawn McAdam - Customer Service Representative - 201-628-4304
I wish there was a zero rating. They don’t deserve a one....
I wish there was a zero rating. They don’t deserve a one. My GF and I have been communicating with the dealer for days. We were waiting for a call back from the sales manager as we were working out the final details on the purchase of a used Q3. He never called back but we were assured by the sales rep that our appt is on. We had an appt for 2 pm and showed up promptly with a bank check in hand. After waiting for approx 15 min we were told sorry the vehicle has been sold yesterday! We drove down specially to buy this car. They didn’t even apologize! Didn’t offer other cars. Rude and disrespectful. Should have at the very least called us to let us know the car has been sold and not waste our time. This place is a disgrace to the Audi brand. I will filing a complaint with Audi corporate as well as car dealer ratings websites. I hope they get penalized!
We're sorry to hear your visit to our dealership only earned us one star and we'd like a chance to discuss this more with you to find a resolution. I hope you'll reach out to me so I can address these concerns and improve your experience. Thank you, Dawn McAdam - Customer Service Representative - 201-628-4304
One of the worst dealerships I’ve ever dealt with in my...
One of the worst dealerships I’ve ever dealt with in my 50 years on this planet. They will not call you back or respond to questions once you’ve purchased your vehicle. I purchased windshield insurance & they have yet to forward the account information. The receptionist are rude and will cut you off while you wait for an answer. Do yourself a favor & shop at one of the other Audi dealerships in the New Jersey/New York area. Did I mention that they lagged on registering my car where I had to go & do it my self? When they finally got around to it, they did not credit my registration cost back to me & pocketed the money. Completely untrustworthy, which when you’re purchasing an expensive vehicle is not something you should have to deal with.
Thank you for taking the time to share this feedback. I'm sorry to hear of your disappointment and would like the opportunity to get some more details from you so that I can better address the situation with the team. If you could please contact me directly at your earliest convenience, it would be very much appreciated. Dawn McAdam - Customer Service Representative - 201-628-4304
Hi Dawn the number you gave is not accepting phone calls. I would love to set things straight with your pre-owned department if you sincerely intend to make things right. Adolfo