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Audi Millburn

(1,203 reviews)
2024 consumer dealer award
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2024 consumer dealer award

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Reviews

(1,203 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Audi Millburn from DealerRater.

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They had a car on their website and i reserved it.

They had a car on their website and i reserved it. After getting a call from the dealership and confirming the car is still available i got an appointment same day and paid for an uber. When i got there the story was different that the person that called me is not physically on the site. And the dealership is not audi millburn its called value cars which is next to audi millburn.

They had a car on their website and i reserved it.

They had a car on their website and i reserved it. After getting a call from the dealership and confirming the car is still available i got an appointment same day and paid for an uber. When i got there the story was different that the person that called me is not physically on the site. And the dealership is not audi millburn its called value cars which is next to audi millburn.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Hello Al, We appreciate the opportunity to gain your business and thank you for providing this feedback. It sounds as though there was a possible miscommunication when you were contacted to discuss your interest in a pre-owned value vehicle. If you are willing, I'd like to speak with you directly and address any concerns you encountered upon your arrival at our dealership. At your availability, please contact me at 973-821-2002. Thank you, Dawn McAdam Client Relations Manager 973-821-2002

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They have ads from the dealership, you come and they say

They have ads from the dealership, you come and they say the car is sold and it's been like that for several days. It's understandable to specifically leave ads so that people come to see this car but take another one. It's not very good. Don't waste your time on them.

They have ads from the dealership, you come and they say

They have ads from the dealership, you come and they say the car is sold and it's been like that for several days. It's understandable to specifically leave ads so that people come to see this car but take another one. It's not very good. Don't waste your time on them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Hello Mykola, We appreciate you bringing this matter to our attention. Though we strive to ensure our listings are transparent and accurate across every platform, the only true real-time solution to check a vehicle's availability is by contacting us directly. This is especially important when using third-party websites to locate a vehicle of your interest. The frustration you describe encountering, however, is understandable and unfortunate. If you are willing, I'd like to speak with you about this experience directly. Please contact me at 973-821-2002 when you are available. Thank you, Dawn McAdam Client Relations Manager 973-821-2002

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this was a special purchase for me Everyone was help full

this was a special purchase for me Everyone was help full and joe did a great job

this was a special purchase for me Everyone was help full

this was a special purchase for me Everyone was help full and joe did a great job

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you very much, Joe, for allowing our Audi Millburn team to play a role in something special for you! It was our sincerest pleasure to help with everything, and our Joe will truly appreciate the compliment for his efforts. Our aim is to keep your Audi ownership experience special as well, and we're here for any additional support should you need it. Enjoy the road and travel safely!

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Aubrey B.

Aubrey B. Thank You so much for making my purchasing process a success under such a short period of time. Thank You to Dave & the Finance manager for the transparency as it relates to the vehicle final pricing! I really appreciate the fairness. I’m looking forward in working with DCH for years to come.

Aubrey B.

Aubrey B. Thank You so much for making my purchasing process a success under such a short period of time. Thank You to Dave & the Finance manager for the transparency as it relates to the vehicle final pricing! I really appreciate the fairness. I’m looking forward in working with DCH for years to come.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We always enjoy hearing from Audi Millburn clients who experienced an excellent purchasing experience through a total team effort. Thank you very much for your time, business and kind compliments. Aubrey, Dave and our finance team will be proud to learn of your commendations. Our team looks forward to working with you through the future as well, and we wish you many exciting and safe travels ahead.

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Terrible post sales customer service.

Terrible post sales customer service. A lack of communications, attention to detail, and interest in addressing an issue before it became a problem left us 7 days with an expired temporary plate and unable to drive our new car. It wasn't until 3 days after our temporary tags expired that they noted there was an issue with the paperwork, which we remedied within hours. It's unbelievable it took 32 days for this to be brought to our attention. The dealership was unwilling to help arrange for a loaner car or assist with a car rental leaving us with a driveway ornament for a week and an inability to get to work. If you like to be ignored and for the Client Relations Manager and the General Manager to hide behind attorneys and dismiss the basic principles of customer service- head to Millburn Audi.

Terrible post sales customer service.

Terrible post sales customer service. A lack of communications, attention to detail, and interest in addressing an issue before it became a problem left us 7 days with an expired temporary plate and unable to drive our new car. It wasn't until 3 days after our temporary tags expired that they noted there was an issue with the paperwork, which we remedied within hours. It's unbelievable it took 32 days for this to be brought to our attention. The dealership was unwilling to help arrange for a loaner car or assist with a car rental leaving us with a driveway ornament for a week and an inability to get to work. If you like to be ignored and for the Client Relations Manager and the General Manager to hide behind attorneys and dismiss the basic principles of customer service- head to Millburn Audi.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello Ellen, While our team appreciates you allowing us the opportunity to gain your business, it is regrettable to receive this feedback, and we feel as though some details should be clarified. As stated to you previously, we are not responsible for the delay in the issuance of your vehicle’s permanent plates. Following your purchase during a time when the automotive industry was impacted by a nationwide software outage, we processed and sent your paperwork to your state’s motor vehicle department well within the allotted time frame. A document required by the motor vehicle department that you provided contained an error of omission, which led to its initial rejection. Our team informed you of the error and the necessity of its correction promptly following us being notified of it by your state’s motor vehicle department. Though we feel this matter has been resolved, if you would like to continue this discussion or have any additional concerns, please feel free to contact me through the number below at a time of your convenience. Thank you, Dawn McAdam Client Relations Manager 973-821-2002

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This dealership was great.

This dealership was great. Johnathan Oliver was very pleasant to work with. Very patient, helpful and knowledgeable! Love my new Audi!

This dealership was great.

This dealership was great. Johnathan Oliver was very pleasant to work with. Very patient, helpful and knowledgeable! Love my new Audi!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We love to hear it, Maddie! Thank you very much for working with us at Audi Millburn and taking the time to leave the kind praise. It will make Jonathan's day to hear of your commendations for his patient and knowledgeable guidance, and to know that you love your new Audi. Our team is here to keep that feeling strong and we are happy to help with anything else you may need moving forward. Have fun and travel safe!

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Very pleasant experience.

Very pleasant experience. Knowledgeable salesman. Johnathan Oliver was professional and helpful. I would absolutely recommend this dealership.

Very pleasant experience.

Very pleasant experience. Knowledgeable salesman. Johnathan Oliver was professional and helpful. I would absolutely recommend this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words! We're delighted to hear that Johnathan provided you a professional and helpful experience at Audi Millburn. Your time, business and recommendation are appreciated, Daisy, and we hope to see you again sometime. Until then, travel safe and enjoy the road.

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They were willing to help me with my needs.

They were willing to help me with my needs. I would recommend them to anyone.

They were willing to help me with my needs.

They were willing to help me with my needs. I would recommend them to anyone.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're always happy to help fulfill needs, Andrew, and sincerely appreciate your wonderful recommendation. Thank you very much for your kind feedback and trust in the Audi Millburn team with your time and business. Travel safe, enjoy the road and come back to see us again sometime.

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Joe Sasso was wonderful!

Joe Sasso was wonderful! So helpful and responsive to all of our questions. Really appreciated the attention to detail and help on the process

Joe Sasso was wonderful!

Joe Sasso was wonderful! So helpful and responsive to all of our questions. Really appreciated the attention to detail and help on the process

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

It's great to know that Joe assisted you effectively, Katie. At Audi Millburn, our team always aims for a smooth process, and we're glad he could help with your questions! Feel free to visit us anytime whenever there is a need. Our team is here to assist you!

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They are very upfront, informative and low pressure.

They are very upfront, informative and low pressure. I'd recommend Joseph Hodczak in particular.

They are very upfront, informative and low pressure.

They are very upfront, informative and low pressure. I'd recommend Joseph Hodczak in particular.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience! We're glad to hear you found our approach at Audi Millburn to be upfront and low-pressure. Joseph Hodczak will be happy to hear your recommendation. If you ever need anything else, just let us know!

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