DCH Montclair Acura

Walter was very helpful, listened to our concerns and questions and helped us find what we were looking for in an easy manner! Super friendly and very knowledgeable! Appreciate all the help!

I was hoping I would not have to write a negative review but their customer service has not been great. I would only advise you to purchase a new vehicle from them. I bought a used 2020 Acura RDX that had low mileage and test drove fine. One owner good car fax seemed to be great. However two hours after purchase. We had to leave it at another car dealership as it was not driveable. It’s been one week since we bought the car and I have yet to receive a call from this dealership to address the issue with the car. Luckily my husband is handy and was able to fix the car so we could get it home as we live 3 hours away. I have called and emailed but no one has responded to my inquiries. My husband spoke with a manager “Anthony “ who told him to send the receipts for the repairs and they would reimburse us. We have not heard back from anyone about reimbursement. They have a 3 day return policy which I inquired about and no one returned my emails. I feel like they are intentionally not communicating with me and I hope I will get my tags and registration timely as they also have negative reviews for not getting them to people on time. You advertise customer happiness but only the ones who have no issues. Good customer service is making things right when something goes wrong. This is the first time that I have purchased a vehicle and had a negative experience with a dealership. I am hoping they make things right.

Walter is wonderful. He is very knowledgeable and attentive to our needs. I highly recommend him if you are looking for a car.

It was a great experience. Walter and Jay got me the best deal on the market quickly and easily.

It was great dealing with Walter and Jay. They really went over and above everything to make it happen. Thank you guys so much for everything.

They contacted me via email after I showed interest and booked an appointment quickly. They called 5 minutes before the appointment to make sure I was coming. When I got there, there was no one specific to meet and so the salesperson had no idea what I was there to see. He said he had to look up to see if the vehicle was still there, which mind you the appointment was made the previous day. He knew nothing about the vehicle as it was a trade in of a different make than the dealership. He told me that likely the car would be surpluses in 30 days if I didn't buy it. He couldn't tell me anything about the car at all, what was wrong with it, why it was loud, zip. He appeared uninterested in selling me a car. I spent literally a total of 15 minutes at the dealership and that included a test drive, and that was after driving 90 minutes to get there. No one even asked for my license before the test drive! Even if I liked the vehicle, I would not have bought anything from that place. Talk about feeling invisible.

Walter Goldman is an excellent salesperson. I recommend him to anyone seeking to purchase an Acura.

Once again Walter did a great job getting us back into an MDX. So helpful, professional, and easy to work with. Thank you Walter!!

I walked not expecting much, but Walter G said tell me your wish and made it come true! Love DCH Montclair Acura!

It was a pleasure doing business with Walter. I walked in to test drive a car and made a deal. I am very happy! Thank you!