DCH Montclair Acura

This is my second time buying a car from Walter - experience has been great both times. I can trust him to be honest, transparent and professional. Very knowledgable and passionate about Acuras. Will be going back to Walter next time.

Walter was the best salesman I ever encountered. He was very professional and helpful which is why I referred all of my family to him.

Came today looking for a new car and was able to accomplish that with Mr. Goldman. Exceptional service, answered all our questions and allowed for the process to run smoothly. Highly recommend.

Follow-Up: Same Issue, Still Unresolved – June 2025 DCH Montclair Acura has now sent me a fourth check for $182.26. But let’s be honest—it’s a numbers game. They added up previous refund checks ($279.00, $36.51, $183.84)—all tied to overcharges on my Acura ZDX lease—and claimed this fourth check somehow reimburses me for the $402.61 I paid to Mazda out of pocket on March 20. It doesn’t. That Mazda payment was caused by their delay in settling my trade-in. Their accounting trick doesn’t fix the problem. What’s worse? They asked me to take down my reviews. I’m not being unreasonable. I just want the money I had to pay because of their error. Nothing more.

Follow-Up to Previous Review – June 2025 Since my original review, I’ve received one more check for $182.26. However, this does not resolve the core issue. Let me reiterate: I received $279.00, $36.51, and $183.84—each due to overcharges on the Acura ZDX lease. The $402.61 I paid to Mazda Financial Services on March 20—because DCH failed to pay off my trade-in on time—has not been reimbursed. This $182.26 check was just math. They subtracted previous refunds (which I was already owed) from the overpayment total and handed me the balance—as if that addresses a completely different issue. Then they asked me to remove my reviews. Not happening until the actual issue is resolved. I’m being more than reasonable. I’ve spent four months chasing a mistake they made. The least they can do is own it—and pay me back.

I came to DCH Montclair Acura in good faith on February 6, 2025, to lease an Acura ZDX and trade in my leased Mazda CX-30. I put down $2,950, which was to cover the remaining payments on my Mazda and the first month on the Acura. That should have been the end of it. Instead, Mazda Financial Services continued calling me, because DCH failed to submit the vehicle payoff in a timely manner. It took over 60 days! On March 20, I had to pay over $400 out of my own pocket to avoid collections and damage to my credit. This happened before DCH even sent the payoff. I have contacted the finance team multiple times. I’ve sent emails, left voicemails, and even visited in person. No one followed up. No one explained anything. I have been ignored and deflected at every turn. I’ve now received three small refund checks from DCH Montclair Acura all citing vague "overpayments" with no breakdown and no connection to my issue. This is basic accountability and customer service, and DCH has failed at both. Lithia Motors’ slogan is “Earn Customers for Life.” If this is what that looks like, I want no part of it. When my lease is up, I will go elsewhere. I have driven Acura's most of my life, only departing to Mazda for my last lease. I have NEVER been treated like this or experienced such disrespect and failure.

All personnel are professional and customer oriented. We appreciate the efficiency and quality of service. We always return to purchase our vehicles here.

The service here was excellent, Walter was very understanding and I was able to get my dream car.

I visited DCH Montclair in Verona to purchase my first car today and I am in complete awe. I came in with little to no faith in leaving with a car because I am still building my credit and so far no other dealer can get me approved. Fred assisted me today and he was absolutely amazing to say the least. Fred was honest, patient, and very understanding of my situation. Fred not only got me approved for the car I wanted but he even gave me tips on how to obtain a better credit score. If you ask me, that wisdom alone was even better than leaving with my dream car today. THANK YOU SO MUCH FRED!

Not the real price. The add specifically states ‘Price does not include licensing costs, registration fees, taxes and dealer doc fee of $999 which are to be paid by the consumer.’ However, it does not mention that an accessories charge is added to the price of the vehicle. In addition, they require you to finance with the dealer’s lender in order to get the price listed. This is a direct text response from Lawrence, the Sales Manager at Montclair Acura – The accessory package is required as is financing with our lender. Very dishonest dealership. Don’t waste your time.