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Hudson Nissan

(389 reviews)

Reviews

(389 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hudson Nissan from DealerRater.

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Excellent service from the staff!

The service rep Joshua B. kept me informed the entire time about my repairs and the cost of them. The mechanic who handled my car Jarvey has magical hands. A job that was estimated to take an entire day or two only took 2 hours. This establishment is professional and mindful of the struggles that everyone experienced for 2020. I was literally fed...offered coffee....even offered a ride home so I wouldn't wait at the shop. I love this place.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service

My car despite being an older car is always taken care of, the service people are professional and helpful. I especially like the text updates and the service recommendations.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Lissette, thanks for the incredible review! We're thrilled to hear our team has given you five-star service. We hope you consider us again in the future.

False advertising, CROOKS They do not have the stock...

False advertising, CROOKS They do not have the stock that they say they have! They just bring people in so they can sell something else!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

Alen, We take our customer feedback very seriously, and I would appreciate the opportunity to discuss your concerns further. Can you please send your preferred contact method to me at aahmad@penskeautomotive.com? Thank you, Ali Ahmad General Manager Hudson Nissan aahmad@penskeautomotive.com

CROOKS

went there with an appointment and confirmed car (USED CAR)...The cheapest car that I had the appointment did not exist...They just needed people to come in so they can sell NEW cars or lease ones...

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Alen, Thank you for taking the time to leave a review. It’s unfortunate to learn about your experience at our dealership, and I’d appreciate the opportunity to better understand the situation so that I can ensure everything was handled properly. I hope you’ll send me an email soon and we can get this sorted out together. Sincerely, Ali Ahmad General Manager Hudson Nissan aahmad@penskeautomotive.com

Do NOT go there!!

They put online random cheap cars just to bring people in and push you to buy new cars or lease!!! Very disappointed since I drove from NYC for over 1 hr in traffic! I had scheduled the appt. with Juliana and she confirmed that the car was ready!!! Horrible CROOKS!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Alen, We take our customer feedback very seriously, and I would appreciate the opportunity to discuss your concerns further. Can you please send your preferred contact method to me at aahmad@penskeautomotive.com? Thank you, Ali Ahmad General Manager Hudson Nissan aahmad@penskeautomotive.com

Great group to work with from sales to service to body...

Great group to work with from sales to service to body work. I drive out of my way to have ALL of my cars taken care of by the gang at Hudson Nissan. Special shout out to Sal Sellers and the entire sales and service teams. Let them handle all of your auto needs... including all routine maintenance. It will be done right and at a reasonable price. Don't waste your time anywhere else!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Hudson Nissan 5 stars

This place is 5 stars. Hudson Nissan service team has a friendly knowledgeable, professionalism staff. The service area is so clean and comfortable for people to sit and relax while waiting for their car. Angie, was my service rep and she was FANTASTIC, nice, friendly and super knowledgeable. She’s a real asset to Hudson Nissan.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for the positive rating and review! We are happy to know that you had a 5-star service experience with us and to know that our Service team was friendly, knowledgeable, and professional, especially Angie! We hope that you will continue to choose us as your dealership!

Excellent service, timely and honest.

They are very clean, they will update you on what needs to be done and if not at that time they will tell you when.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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And the winner is Hudson Nissan. Hudson beat out Ramsey...

And the winner is Hudson Nissan. Hudson beat out Ramsey Nissan, Riverside Nissan, and Infiniti of Englewood. The stars (in order of appearance) are Sal (Sales Manager), Devon (Sales Consultant) and Julia (Finance Dept).I called Hudson Nissan after a not so stellar performance from the Losers. Sal answered the phone and I told him I was interested in a car lease buyout. After giving him my credit status and some general information (on the phone) he had my interest rate and approximate monthly payments in seconds. As a matter of fact it took Infiniti of Englewood longer (with me on hold) to let me know if they do car lease buyouts. Anyway I rushed down to Hudson Nissan. I was impressed by the professionalism,competency,and friendliness. Devon greeted me, asked if I wanted water or coffee.I felt they wanted my business. I then met Sal. He said I would pay Julia a visit to see what I felt about the numbers they had come up with. Julia answered every question I had in detail. Nowhere was there a charge of $995.00 for a 167 point safety inspection (I had 5,300 miles on the odometer) that Infiniti of Englewood said I was required to pay in order to proceed with the buyout. I'm retired from 45 years of high end retail so I think I can spot the winners, and the winners are Sal, Devon, and Julia

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

Wow! Thank you so much for the incredible review. We truly appreciate you taking the time to share your experience with us. It's great to know that our team, including Sal, Devon, and Julia, could provide you with such a wonderful experience. Please don't hesitate to reach out to us if we can be of any further assistance!

Fran Bell

The best experience I had in years from any Hudson Dealerships . I wish I knew this dealership way before the years I bought any cars.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Frances, thank you so much for sharing your great review with us! We can’t wait to share your compliments with our team. It was a pleasure working with you. We hope to see you in the future!