Skip to main content

Prestige Lexus of Ramsey

(2,726 reviews)
Visit Prestige Lexus of Ramsey
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2018 state dealer award
View 8 awards
2018 state dealer award 2017 state dealer award 2014 state dealer award
2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Contact seller

Select a Salesperson (optional)

Contact seller

By clicking here, you authorize Cars.com and its sellers/partners to contact you by text/calls which may include marketing and be by autodialer. Calls may be prerecorded. You also agree to our Privacy Notice. Consent is not required to purchase goods/services.

We value your privacy. Cars.com Privacy Notice

New (888) 895-2757 (888) 895-2757
Used (888) 459-1641 (888) 459-1641
Service (877) 413-8217 (877) 413-8217

Inventory

See all 234 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since September 2016.
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned Lexus to have your vehicle serviced or to arrange financing we are committed to providing a Lexus experience that keeps you coming back.
Experience Amazing with Prestige Lexus of Ramsey

Service center

Phone number (877) 413-8217

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed

Meet our employees

Vincenzo Calautti headshot
Vincenzo Calautti
Delivery Specialist
Michael Ceccon headshot
Michael Ceccon
Service and Parts Director
Peter Ceccon headshot
Peter Ceccon
Valet Attendant
Stephanie Ceccon headshot
Stephanie Ceccon
Service Receptionist
John Cho headshot
John Cho
Sales Consultant
Daniel Choi headshot
Daniel Choi
Sales Consultant
John Day headshot
John Day
Sales Consultant
Stacy Diver headshot
Stacy Diver
Service Administrator
Richard Efrus headshot
Richard Efrus
Sales Consultant
Brandon Estrella headshot
Brandon Estrella
Service Receptionist
Nevia Estrella headshot
Nevia Estrella
BDC Manager
Dhaiana Fermin headshot
Dhaiana Fermin
Pre-Owned Assistant
Anna Finstra headshot
Anna Finstra
Office Supervisor
Leslie Fougha headshot
Leslie Fougha
Delivery Specialist
Doug Fried headshot
Doug Fried
Valet Attendant
Carol Galbraith headshot
Carol Galbraith
Service Client Retention Representative
Steven Glenwick headshot
Steven Glenwick
Sales Consultant
Gary Gugliemi headshot
Gary Gugliemi
Service Advisor
Michele Hanrahan headshot
Michele Hanrahan
Sales Consultant
Calvert Hargrove headshot
Calvert Hargrove
Sales Consultant
Robert Healy headshot
Robert Healy
Parts Manager
Hugh Hinds headshot
Hugh Hinds
Lease Retention Manager
Faith Hoagland headshot
Faith Hoagland
Receptionist
Sharon Jacobson headshot
Sharon Jacobson
Sales Administrator
Han Jang headshot
Han Jang
Sales Consultant
(0 reviews)
Walter Kosik headshot
Walter Kosik
Service Manager
JESSICA KURTZ headshot
JESSICA KURTZ
Service Client Retention Representative
William Lamb headshot
William Lamb
Sales Consultant
Barton Lee headshot
Barton Lee
Delivery Specialist
Kevin Lewis headshot
Kevin Lewis
Sales Consultant
Jeff Lucca headshot
Jeff Lucca
Service Advisor
Adam Lucchesi headshot
Adam Lucchesi
Shop Manager
ROBERT magnani headshot
ROBERT magnani
Service Dispatcher
Bryant Martinez headshot
Bryant Martinez
Sales Consultant
Jaime Massimi headshot
Jaime Massimi
Client Retention Representative
Richard McDowell headshot
Richard McDowell
Client Retention Analyst
(0 reviews)
Sean Mcfadden headshot
Sean Mcfadden
Valet Attendant
Jacqualine Mirandi headshot
Jacqualine Mirandi
Sales Receptionist
Kevin Murray headshot
Kevin Murray
Sales Consultant
Tara Niland headshot
Tara Niland
Valet Attendant Leader
Richard Nudelman headshot
Richard Nudelman
General Sales Manager
Gina O'Shea headshot
Gina O'Shea
Sales Receptionist
Bernadette Palacios headshot
Bernadette Palacios
Sales Receptionist
Daniel Pepe headshot
Daniel Pepe
Pre-Owned Manager
Elanny Perez headshot
Elanny Perez
Valet Attendant
Warren Port headshot
Warren Port
Sales Consultant
Jorge Reinoso headshot
Jorge Reinoso
Service Advisor
Stephen Ritter headshot
Stephen Ritter
Valet Attendant
Daniel Rivera headshot
Daniel Rivera
Parts Counter-person
Eugenio Santini headshot
Eugenio Santini
Sales Consultant
Larry Sayette headshot
Larry Sayette
Internet Director
Wayne Schey headshot
Wayne Schey
General Manager
Betsy Scudi headshot
Betsy Scudi
Client Retention Representative
(0 reviews)
Mark Simpson headshot
Mark Simpson
Service Advisor
Demetre Stathopoulos headshot
Demetre Stathopoulos
Sales Consultant
Tom Sullivan headshot
Tom Sullivan
Wholesale Parts Sales
Kimberly Totha headshot
Kimberly Totha
Sales Consultant
Rudy Trbovich II headshot
Rudy Trbovich II
Master Certified Sales Consultant
Jessica Tyska headshot
Jessica Tyska
Master Certified Service Receptionist
Todd Van Gorp headshot
Todd Van Gorp
Sales Manager
Gary Zaccone headshot
Gary Zaccone
Valet Attendant
Michael Zearfaus headshot
Michael Zearfaus
Service Advisor

Reviews

(2,726 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Prestige Lexus of Ramsey from DealerRater.

Want to share your experience with this dealership?

Write a review

STAY AWAY AT ALL COSTS!

STAY AWAY AT ALL COSTS!! I went to purchase a 2022 Lexus ES 350 that had been in a big accident. It drove well and I decided to go for it if the price was right. After all, if my trade was in an accident I would be penalized for it. My trade was not in an accident. We negotiated a price for the 2022 ES 350 and my trade. I told them I needed to look at one other car before making a decision. When I had decided to move forward I returned and they informed me that due to "Market Conditions" the price increased by $2000 and my trade with the same miles was worth $2000 less. I was flabbergasted. I told them that other online dealerships were discounting these vehicles. Brian continued to xx me information he got from management. CLASSIC BAIT AND SWITCH. Count your fingers before you leave this dealership...ALSO..I brought my car to them for an oil change and a new battery. When they brought it out the chrome was ripped off the sides of it. They refused to take responsibility and kept saying they would send me a video. I don't need a video. I know what my car looks like. They sent me a video of the UNDERNEATH of the car and the old battery on a workbench. I had to find the new parts and a body shop to do the work at MY expense...STAY AWAY!!! This used to be a good dealership but since renovations were done and new owners took over its AWFUL..and ALL the old people have left. That tells you something.

STAY AWAY AT ALL COSTS!

STAY AWAY AT ALL COSTS!! I went to purchase a 2022 Lexus ES 350 that had been in a big accident. It drove well and I decided to go for it if the price was right. After all, if my trade was in an accident I would be penalized for it. My trade was not in an accident. We negotiated a price for the 2022 ES 350 and my trade. I told them I needed to look at one other car before making a decision. When I had decided to move forward I returned and they informed me that due to "Market Conditions" the price increased by $2000 and my trade with the same miles was worth $2000 less. I was flabbergasted. I told them that other online dealerships were discounting these vehicles. Brian continued to xx me information he got from management. CLASSIC BAIT AND SWITCH. Count your fingers before you leave this dealership...ALSO..I brought my car to them for an oil change and a new battery. When they brought it out the chrome was ripped off the sides of it. They refused to take responsibility and kept saying they would send me a video. I don't need a video. I know what my car looks like. They sent me a video of the UNDERNEATH of the car and the old battery on a workbench. I had to find the new parts and a body shop to do the work at MY expense...STAY AWAY!!! This used to be a good dealership but since renovations were done and new owners took over its AWFUL..and ALL the old people have left. That tells you something.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
4 people out of 4 found this review helpful. Did you?
Yes No
Show full review

Absolutly listen to the bad reviews for this dealership.

Absolutly listen to the bad reviews for this dealership. Bought a used car and had isseus before I got home. Took to my local dealer and they gave a quote for over $6000 of repairs. Imediatly called Prestige Lexus and the used car manager would do nothing and actually said i shoudl expect it with buysng used vehicals. please take this advice and avoid buying anythign from this dealership. They are why people do not trust used car dealers.

Absolutly listen to the bad reviews for this dealership.

Absolutly listen to the bad reviews for this dealership. Bought a used car and had isseus before I got home. Took to my local dealer and they gave a quote for over $6000 of repairs. Imediatly called Prestige Lexus and the used car manager would do nothing and actually said i shoudl expect it with buysng used vehicals. please take this advice and avoid buying anythign from this dealership. They are why people do not trust used car dealers.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
4 people out of 4 found this review helpful. Did you?
Yes No
Show full review

Although people always seem to leave bad reviews, my

Although people always seem to leave bad reviews, my experience was excellent. Bought my car through Driveway.com. There was a dent on the rear wuarter panel snd Robin the sales manager called in the dent guy on his day off. The wait was a fair amount but it was a difficult job and it was fixed expertly. Robin was excellent on all levels, very accomodating and professional. I didnt have any experience with their negotiating or financing tactics but the car price was excellent and was the reason I travelled from Connecticut. I would do business with them again based on my experience.

Although people always seem to leave bad reviews, my

Although people always seem to leave bad reviews, my experience was excellent. Bought my car through Driveway.com. There was a dent on the rear wuarter panel snd Robin the sales manager called in the dent guy on his day off. The wait was a fair amount but it was a difficult job and it was fixed expertly. Robin was excellent on all levels, very accomodating and professional. I didnt have any experience with their negotiating or financing tactics but the car price was excellent and was the reason I travelled from Connecticut. I would do business with them again based on my experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Show full review

Experience with Adan was ok.

Experience with Adan was ok. I picked up my used vehicle but I was only provided 1 key and was given no opportunity to learn about the features of my car. The FI was professional with no heavy sales pressure to buy an extended warranty.

Experience with Adan was ok.

Experience with Adan was ok. I picked up my used vehicle but I was only provided 1 key and was given no opportunity to learn about the features of my car. The FI was professional with no heavy sales pressure to buy an extended warranty.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for sharing your feedback. While we're glad you appreciated the professionalism in finance, we’re sorry to hear that your experience with Adan fell short of your expectations, especially regarding the key and vehicle feature overview. Your satisfaction is important to us, and we’d like to make this right. Please reach out to our team so we can address these concerns and ensure a better experience moving forward. Thank you for bringing this to our attention!

Show full review

I want to give a bad review to agent Aadan and his

I want to give a bad review to agent Aadan and his manager. I contacted Aadan before and confirmed that I can test drive a 2021 ES and take it to do a mechanic check. We came over today after more than 40-min drive and we were told it’s not allowed. They made up some excuse for that. But they could definitely say that upfront and then I wouldn’t waste my time. This inconsistency and dishonest practice shows how they do business and treat customers. 👎

I want to give a bad review to agent Aadan and his

I want to give a bad review to agent Aadan and his manager. I contacted Aadan before and confirmed that I can test drive a 2021 ES and take it to do a mechanic check. We came over today after more than 40-min drive and we were told it’s not allowed. They made up some excuse for that. But they could definitely say that upfront and then I wouldn’t waste my time. This inconsistency and dishonest practice shows how they do business and treat customers. 👎

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback, and I sincerely apologize for the experience you had with Aadan and our team. It’s concerning to hear that there was a misunderstanding regarding the test drive policy, and I understand how frustrating it must have been to make the trip without being informed of the limitations upfront. We value transparency and customer satisfaction, and your comments will be taken seriously as we work to improve our communication and processes. If you're open to it, I would appreciate the opportunity to discuss your experience further. Please feel free to reach out directly at (844) 265-0627. Thank you for bringing this to our attention, and I hope to have the chance to make things right.

Show full review

Buyers beware!

Buyers beware!!!! I bought a car from this dealership in June and still waiting for title and registration after going thru two temp tags, I am being told they cannot legally give a third temp tag. I cannot drive a car with expired temp tag and they do not have eta on the documents. That brings me to the second problem, I found out a few weeks ago that the CPO car they sold has airbag problems from an accident they never disclosed. No record of this accident on Carfax!!! Now I paid $33k for a car I cannot drive for two reasons, mechanical (airbag) and registration. Both of which they give me the runaround. I also found out the reason they are not able to register is because they are learning of a title problem. Isn’t that just fantastic… I want to wake up from this nightmare!!!!! Buyers beware….

Buyers beware!

Buyers beware!!!! I bought a car from this dealership in June and still waiting for title and registration after going thru two temp tags, I am being told they cannot legally give a third temp tag. I cannot drive a car with expired temp tag and they do not have eta on the documents. That brings me to the second problem, I found out a few weeks ago that the CPO car they sold has airbag problems from an accident they never disclosed. No record of this accident on Carfax!!! Now I paid $33k for a car I cannot drive for two reasons, mechanical (airbag) and registration. Both of which they give me the runaround. I also found out the reason they are not able to register is because they are learning of a title problem. Isn’t that just fantastic… I want to wake up from this nightmare!!!!! Buyers beware….

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

I'm sorry to hear about the issues you've been facing with your purchase. This is certainly not the experience we want for our customers, and I understand your frustration. Your concerns about the title, registration, and undisclosed issues with the vehicle are very serious, and we're committed to addressing them promptly. Please reach out to us directly at (844) 265-0627 so we can immediately look into your case and work towards a resolution. We want to ensure that these matters are resolved as quickly as possible and that you feel confident and satisfied with your purchase. Thank you for bringing this to our attention, and we apologize for the inconvenience you've experienced. We are here to help and will do everything we can to make things right.

Show full review

Excellent dealership, transparent,honest and upfront.

Excellent dealership, transparent,honest and upfront. No pressure just information and understanding. Excellent price on my vehicle.

Excellent dealership, transparent,honest and upfront.

Excellent dealership, transparent,honest and upfront. No pressure just information and understanding. Excellent price on my vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for your glowing review! We’re thrilled to hear that you found our dealership transparent, honest, and upfront. It’s great to know that you felt no pressure and received the information and understanding you needed. We're also pleased that you were happy with the price on your vehicle. If you need anything else or have any more questions, feel free to reach out.

Show full review

Bought a es 350 back in March, tried to contact, them for

Bought a es 350 back in March, tried to contact, them for an entire week, no callback, even the lazy phone person, wont take down a message, Don't know, if they went out of buisness, or not, seems like ,once they sell you the car, they dont know, you anymore, They give you some free oil changes but how would you ,get this service, if no one returns, your calls.

Bought a es 350 back in March, tried to contact, them for

Bought a es 350 back in March, tried to contact, them for an entire week, no callback, even the lazy phone person, wont take down a message, Don't know, if they went out of buisness, or not, seems like ,once they sell you the car, they dont know, you anymore, They give you some free oil changes but how would you ,get this service, if no one returns, your calls.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

We sincerely apologize for the inconvenience you’ve experienced. This is not the level of service we strive to provide. Please allow us the opportunity to make it right. Could you please provide your contact details or reach out to our Customer Service Manager directly at (877) 545-8013? We are committed to resolving this issue promptly and ensuring you receive the service you deserve. Thank you for bringing this to our attention.

Show full review

Leased a RX350 and expected a painful experience as

Leased a RX350 and expected a painful experience as always with car dealerships, but actually it was as easy as I ever experienced in buying/leasing a car. It was due to a very professional, honest and incredibly helpful sales person JIM HA. He went out of his way to make sure I was happy with the lease, answered every question I had, and outright a nice decent person. I told him that anyone who wants a Lexus should see HIM and would be glad to refer them to him. Thank you JIM.And also Richard ( I called him the PROFESSOR) who tried and tried to teach me all the stuff in the car. Thank you Richard

Leased a RX350 and expected a painful experience as

Leased a RX350 and expected a painful experience as always with car dealerships, but actually it was as easy as I ever experienced in buying/leasing a car. It was due to a very professional, honest and incredibly helpful sales person JIM HA. He went out of his way to make sure I was happy with the lease, answered every question I had, and outright a nice decent person. I told him that anyone who wants a Lexus should see HIM and would be glad to refer them to him. Thank you JIM.And also Richard ( I called him the PROFESSOR) who tried and tried to teach me all the stuff in the car. Thank you Richard

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're glad to know that your leasing experience with us at Prestige Lexus of Ramsey was a smooth one! It's great to see our team members like Jim and Richard going above and beyond. We appreciate the recommendation, enjoy your new RX350!

Show full review

Put a deposit down on a 2024 GX 550 back in 2023 (told

Put a deposit down on a 2024 GX 550 back in 2023 (told that I was at the top of the list). After repeated attempts to contact the dealer I finally heard back. "Sorry we only have two available, but they don't meet your specs. I said "ok", please keep me posted on the next allocation. Never got a call back and I finally had enough of their bad customer service and asked them to return my deposit. Don't waste your time with Prestige Lexus, there are better dealers in the area.

Put a deposit down on a 2024 GX 550 back in 2023 (told

Put a deposit down on a 2024 GX 550 back in 2023 (told that I was at the top of the list). After repeated attempts to contact the dealer I finally heard back. "Sorry we only have two available, but they don't meet your specs. I said "ok", please keep me posted on the next allocation. Never got a call back and I finally had enough of their bad customer service and asked them to return my deposit. Don't waste your time with Prestige Lexus, there are better dealers in the area.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
2 people out of 2 found this review helpful.
Dealer response

Hello, Thank you for reaching out and sharing your experience. The 2024 GX 550 has been received so well by our customers and has been a very popular vehicle. We understand your interest in purchasing the perfect one, configured just how you want it. I would appreciate a chance to speak with you directly and see if there is anything that can do to regain your trust and earn your business. Please contact me at your convenience. Eric Kim - General Sales Manager - 551-777-5372

Consumer response

Already have a deposit down on the GX 550. Found a dealership that actually knows how to treat customers.

Show full review
See all 2726 reviews