Prestige Lexus of Ramsey

4.7 out of 5 4.7
Rectangle 48
Sales 9:00 AM - 6:00 PM
Service 8:00 AM - 4:00 PM

Prestige Lexus of Ramsey Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 8:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 8:00 PM

Tuesday

7:30 AM - 8:00 PM

Wednesday

7:30 AM - 8:00 PM

Thursday

7:30 AM - 8:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

8:00 AM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since September 2016

Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning

...

and driving a Lexus. Whether you come in for a new or pre-owned Lexus, to have your vehicle serviced or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back.

"Experience Amazing with Prestige Lexus of Ramsey"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.7 out of 5 4.7
2593 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 3.0 out of 5
    July 8, 2020

    I'm looking for a new car and my husband received an email they were doing certified preowned leases. He already owns a Lexus. I called and spoke with... a woman who said they had a lot of cars for lease. I came in, the salesman Kelvin, couldn't have been nicer, he found a car and I took it on a test drive. I was in love. So we started working on the deal. The salesman comes back and says the finance manager said they were not doing the leases on the car I wanted as of that day. Mind you it was 6:00 at night. No one said anything before that. I was livid. The salesman tried to find me an SUV but that is not what I wanted. The poor salesman had a sale and it was ripped away from him and left very angry. I expected better treatment from this dealership.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Vicki, we strive to be transparent with guests and I apologize for any inconvenience we caused. It's our goal to help customers find the best option a...nd it sounds like there may have been a miscommunication among our team. I'm sorry for what you experienced and I will address your concerns with the right people so we can prevent an instance like this from reoccurring. Thank you, Jeff Miller - General Sales Manager - 201-258-6152

  • 5.0 out of 5
    July 6, 2020

    I’m currently looking to buy a used car and our sales rep was super helpful. I have not found the car I’m looking for yet although I feel I will in the... near future with this dealership!

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Bella, it is great to hear that our sales team has been so helpful during the search for your perfect vehicle. At Prestige Lexus of Ramsey, it's ou...r goal to get customers on the road and we hope that we get the opportunity to work with you soon!

  • April 10, 2018

    My wife and I have been coming to Prestige Lexus for the past 26 years! We typically lease cars for 3 years and I even lost track of how many cars have... we leased and bought at Prestige Lexus from Warren Port. He is an outstanding and trustworthy salesman. This is the reason we continue to come to Prestige Lexus for our new cars.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for the feedback. We are lucky to have clients as loyal as you and your wife, and we cannot express how grateful we are. We look for...ward to working with you for years to come!

  • 5.0 out of 5
    November 17, 2019

    After 3 weeks of dealing with some of the most unscrupulous people on Earth at various used by car lots in NJ, I thankfully found what I wanted at Prestige.... My salesman,Justino, was patient, accommodating and completely professional. Their whole staff was very courteous. I was not buying a $40k Lexus but they treated me as if I was. I would highly recommend this dealership.

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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Peter - It's wonderful to hear that you received the five-star service you deserve at Prestige Lexus of Ramsey! We truly appreciate your feedback a...nd recommendation. Thanks so much and safe driving in your new ride!

  • 1.0 out of 5
    June 19, 2019

    Still waiting for a tracking number to verify my tags were sent to NC DMV. This dealership seems to not care about the customer once they receive their... checks!!

    1.0 out of 5
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    1.0 out of 5
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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    March 24, 2019

    Great price, good customer service , they reviewed everything in the car before I pulled away. My saleswoman Kimberly was easy to work with. A sincere... down to earth person.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 23, 2019

    During my visit, your service rep went with me in my vehicle to personally investigate my situation. The technician who worked on my vehicle was proficient,... polite, and kept me informed. Once again, PRESTIGE LIVES UP TO ITS NAME.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 23, 2019

    I knew the vehicle, Lexus 450HL and wanted to locate the dealer who would give me the best price on the new car and trade in value for my old car. After... searching the tri-state area, Prestige Lexus was my choice! I am an engineer and believe in working the details on the numbers. But, I am a small business owner and can appreciate the professional and friendly staff interactions with me as a customer. I drove 50+ miles to buy my car from Prestige Lexus and it was certainly worth it. I am a very satisfied customer!!

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 23, 2019

    Prestige Lexus has the best service center that I've ever had to deal with and I've told this to many friends and acquaintances. Jeff was incredibly professional,... helpful, pleasant and very service oriented. I couldn't have asked for a better experience. I felt like my car was given top priority and it was ready well before I expected. It's hard to find good customer service people and Prestige has the market cornered on quality people! Don't ever lose the personal touch or you will be like many other dealerships who do not provide a pleasant experience.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 22, 2019

    We had fast and friendly service. We have an older model RX330 and the job went so smoothly. We also appreciated the loaner car and the coffee.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
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