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Sales personnel are very professionals and friendly on
Sales personnel are very professionals and friendly on customer and that’s make me feel happy talking to Enrique
Thank you for the great review! We are so glad to hear that you had a successful experience working with Enrique and the Prestige Lexus of Ramsey team. Drive safely, and we hope to see you back again down the road!
Bad faith business. Management and staffs don't ca
I traded my fiesta for a,Toyota prius and I regret it because no one cares about clients once fulfilled transactions at prestige and no one answered phone calls to solve any problems. My glasses was stolen from my traded car and to make matter worse, prestige failed to pay my traded car on time for payoff and sent less than the required payoff late which resulted of 350 dollars debited from my auto pay account and so far I'm not getting any results from prestige for my refund and I did notified prestige without nothing done so far. I had issued with the car where I brought it back for service and my coronavirus spray can was stolen from inside my after service from them. Manager nevertheless called me but responded from my review and left a phone number to contact him however he didn't answered phone call when I tried to reach to him. This is crazy and I don't know how this company existed because it's impossible to get in touch with them. Nice dealership but terrible business. Now, I don't know what I'm going to do because my temporary plate expired and unable to drive my car where I overpaid over 1.000 dollars for registration and prestige lexus does not seem to care about my documents. I have every right to sue them for reparation for lost wages in court plus punitive damages and monthly payment for November since I can't drive the car. If I did investigated prestige lexus in advance, I probably wouldn't dealt with them because prestige reviews is bad and most clients had issues with them that were nevertheless solved.
Hendrick - Again, I want to sincerely apologize that your vehicle is having issues, for our lack of communication, and for any mix-ups with your payments. This is certainly not the seamless experience we expect from our team, and this feedback will be addressed to help us improve. I am sorry that you have had trouble getting in touch, and I would like to step in and make sure these concerns are resolved as soon as possible. I will look for your contact information and be in touch. Thank you, Jeff Miller - General Sales Manager - 551-777-5372
Not a friendly dealership at all, that’s just my opinion.
Not a friendly dealership at all, that’s just my opinion. I was promised one thing from the sales person, then after I agreed to buy the car, he advised that he never said that not a very good practice to do that
Thank you for the great review! Hearing that you had such a successful purchase experience working with Peter and the Prestige Lexus of Ramsey team made our day. Drive safely in your new vehicle, and we hope to see you back again down the road!
Dealership will wine and dine you until you buy a car and
Dealership will wine and dine you until you buy a car and then you are non-existent to them. My husband purchased a used Lexus from this dealership. After numerous issues with the original finance representative (Jorge), the general sales manager (Jeffrey) tried to make right of the situation. Salesman Rey Montes is the middle man and also doesn't return calls or text messages. Now it has been well over a month since his purchase and he's driving with an expired temp tag and they have yet to give the $250 that they admitted they owe from the deal. He can't get a return call or a loaner car regarding the expired temp tag. It is quite obvious that they just don't care about their customer's experience or well being. On top of charging a ridiculous amount for their doc fee ($799) and nitrogen tire fill ($500) and marking their cars up over MSRP or book value (minimum of $2-$3,000), their customer service is terrible and very unprofessional. If you want to go there for a car, be well informed that you won't be taken care of after you drive away.
Jenn, We never want our customers to feel overseen after their car purchase and I regret that your time with us has left you with a different impression. I think it would be best if you and I spoke about this matter directly so I can make sure it is properly handled as soon as possible. Would you or your husband please give me a call directly when time allows? Thank you, Jeff Miller - General Sales Manager - 551-777-5372
My Service experience
Hi, I serviced my Lexus GX 460 yesterday at ypur dealship. I could not open the review link, for some reason. I just wanted to relate to you that Joe Scalo provided with the best customer experience I ever had at your dealship. Joe's professionalism and personable attitudes are assets to your organization. Ed Bichara
Hi Ed - Thank you for trusting us to take great care of your Lexus GX 460! Thank you for choosing Prestige Lexus of Ramsey and for sharing your kind words about Joe. Drive safely until we see you again!
Hi Everyone, I have read some of the posted reviews here
Hi Everyone, I have read some of the posted reviews here (somewhat mixed) and I can say my experience was and continues to be a great experience with this dealership. So much so I recommend them to everyone and have already told my sales representative, Michele Hanrahan, to look for another used car; specifically a RX400 hybrid. Because of Michele and Jeffrey Miller, General Sales Manager, I was able to buy their used car (an RX350) that I had found for sale on the internet. In March 2022, Michele and Jeffrey did amazing job of getting me qualified for a car loan I needed to buy this car. What I need to explain is that I was a impossible customer, I had a xxxxty credit rating, so so credit history, the smallest down payment allowed, minimal income, and had been reduced to driving a bicycle in my home town of Toms River NJ (some 90 miles away). Yes, somehow they made it happen (Jeffrey had to have my loan shopped to I think 6 different creditors before he could get approved) and Michele also found me auto insurance after 2 recent at fault accidents. So they have my loyalty, and my fondest gratitude for making the impossible happen. So obviously, I recommend this dealership to all. Lastly, when I returned to pickup my car, I started talking to a woman in the showroom who had recently bought a new Lexus from them and she had nothing but awesome comments about being a continuing customer of this dealership.
Thank you for stopping by to share your wonderful experience with Prestige Lexus of Ramsey! We are delighted to hear that you always receive extraordinary care from Michele, Jeffrey, and the rest of our team. We appreciate your business and hope to see you again!
Very shady business practices, do not trust or do
Very shady business practices, do not trust or do business with this dealership. Brought a used Lexus filled out the credit application. The finance guy, George, altered the information on my credit application when submitting to the bank for approval without my knowledge or permission. Then he told me that with my credit score of 803 the best interest rates they could get me approved for was 6.79% which is thru thier own finance company, not lexus or any of the major banks. They wouldn't admit but I had a feeling they didn't shop my credit application to other banks, so I decide to apply for the same credit loan thru some of the major banks they claimed to have run my credit application thru and to my surprise, was given a much lower rate. I'm very disgusted with the deceitful and dishonest practices of this dealership. Now I'm stuck paying thousand of dollars in interest when I shouldn't be
Your feedback is worrying to hear, as we run an honest business and would never deceive a client. I'm sorry you're unhappy with the finance process, and I will share your feedback with my team, but I also think it would be helpful if we talked through this together. I won't be able to determine any contact details from this review, so please consider giving me a call, if you are interested. Thank you, Jeff Miller - General Sales Manager - 551-777-5372
thanks to Enrique
Hi! I want to thank Enrique for giving me such good service! you are a special person! lexus is lucky that they have you work for them!
Mendel, thank you for the great review! We are so glad to hear that you had a successful experience working with Enrique and the Prestige Lexus of Ramsey team. Drive safely, and we hope to see you back again down the road!
I would purchase from Lexus of Ramsey again.
I've purchased a lot vehicles. This is the only Dealership that put the car on a lift and let me look at the undercarriage. Maryela our sales rep. was awesome. I did purchase the vehicle.
Jeremiah & Stephanie, thank you for the great review! We are thrilled to hear that you had a successful purchase experience working with the Prestige Lexus of Ramsey team. Drive safely, and we hope to see you back!
I took my car in for maintenance, I am completely
I took my car in for maintenance, I am completely satisfied with the entire process. Both the first check in agent and the check in consultant, Steven, were friendly and professional. I received a recorded update on what my car required before they began work on it. I needed a ride back to the dealership to pick up the car when it was done and the check in consultant, Steven, delivered my car to me instead. I appreciate the professionalism of the company from start to finish.
Our goal is to provide our customers with excellent service, and we are delighted to see that this was reflected in your experience at Prestige Lexus of Ramsey! Steven and the team will definitely appreciate your shoutout. Thank you for your business, and have a wonderful day!