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DCH Freehold Toyota

(2,883 reviews)
2018 state dealer award
View 9 awards
2018 state dealer award 2013 state dealer award 2013 state dealer award
2021 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(2,883 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of DCH Freehold Toyota from DealerRater.

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Ian Michael Salon was a very nice sales person and helped

Ian Michael Salon was a very nice sales person and helped us with our needs in a quick manner.

Ian Michael Salon was a very nice sales person and helped

Ian Michael Salon was a very nice sales person and helped us with our needs in a quick manner.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Thank you for sharing this glowing feedback. Ian will be pleased to hear your kind compliments. It's great to know that you were provided with friendly and efficient customer service. We look forward to working with you again in the future!

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Ian was great.

Ian was great. He was especially helpful and patient in explaining all the features of my new car.

Ian was great.

Ian was great. He was especially helpful and patient in explaining all the features of my new car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share how your experience with Ian was here at DCH Freehold Toyota! It's great to know that he took the time to explain all of the awesome features of your new ride. We appreciate your support and look forward to working with you again next time!

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Second vehicle Ian helped me purchase in a year.

Second vehicle Ian helped me purchase in a year. Very professional and knowledgeable. Helped me through entire process and drove my vehicle home in less then one hour.

Second vehicle Ian helped me purchase in a year.

Second vehicle Ian helped me purchase in a year. Very professional and knowledgeable. Helped me through entire process and drove my vehicle home in less then one hour.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're more than happy to hear that Ian provided such efficient and professional service at DCH Freehold Toyota. Thank you for choosing us again, and enjoy your new vehicle!

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Just bought a new 2025 Camry here.

Just bought a new 2025 Camry here. The car is beautiful, and Veysel helped me get the best deal out there. I highly recommend this dealership if you need a new Toyota!

Just bought a new 2025 Camry here.

Just bought a new 2025 Camry here. The car is beautiful, and Veysel helped me get the best deal out there. I highly recommend this dealership if you need a new Toyota!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Perry, we're overjoyed to hear that Veysel helped you secure a great deal on your new 2025 Camry at DCH Freehold Toyota! Enjoy the ride and thank you for recommending us! We look forward to your next visit.

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I just bought my 2025 Camry from Ian, and the entire

I just bought my 2025 Camry from Ian, and the entire process was smooth from beginning to end. He was professional, easy to talk to, and really took the time to make sure I understood everything. No pressure, no runaround—just honest answers and a genuine effort to help me get the car I wanted at a great price. It’s rare to find someone that makes buying a car this comfortable. If you’re looking for a Toyota, definitely ask for Ian. He made the experience way better than I expected.

I just bought my 2025 Camry from Ian, and the entire

I just bought my 2025 Camry from Ian, and the entire process was smooth from beginning to end. He was professional, easy to talk to, and really took the time to make sure I understood everything. No pressure, no runaround—just honest answers and a genuine effort to help me get the car I wanted at a great price. It’s rare to find someone that makes buying a car this comfortable. If you’re looking for a Toyota, definitely ask for Ian. He made the experience way better than I expected.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Eddie, we are more than happy to know that Ian made your car-buying experience so comfortable and straightforward here at DCH Freehold Toyota. Thank you for taking the time to share how you felt pressure-free and well taken care of during your purchase-process, as that is important to us! We look forward to welcoming you back again in the future and enjoy your new ride.

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I had an outstanding experience working with Ian-Michael.

I had an outstanding experience working with Ian-Michael. This is my 4th vehicle I have purchased with him and he is ALWAYS professional, knowledgeable, and genuinely focused on helping me, not just making a sale. He answered all my questions with patience, and made the entire process smooth and stress-free. I couldn’t be more happy with my new Camry and I highly recommend Ian-Michael and DCH Freehold Toyota!

I had an outstanding experience working with Ian-Michael.

I had an outstanding experience working with Ian-Michael. This is my 4th vehicle I have purchased with him and he is ALWAYS professional, knowledgeable, and genuinely focused on helping me, not just making a sale. He answered all my questions with patience, and made the entire process smooth and stress-free. I couldn’t be more happy with my new Camry and I highly recommend Ian-Michael and DCH Freehold Toyota!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Michele, thank you for your continued trust in Ian-Michael and DCH Freehold Toyota! We're delighted to hear that he consistently provides a professional and stress-free experience. Enjoy your new Camry!

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We recently were looking for a used vehicle to upgrade

We recently were looking for a used vehicle to upgrade our 2011 Venza. We saw a ruby pearl Venza at DCH Freehold which suited our needs. Immediately upon our quick review, we met Ian who greeted us warmly and proceeded to introduce all the features of the car. When he heard my concerns of reaching the back hatch (I'm short and 82 years old), he asked what height I needed and immediately adjusted it. Our entire car review evidenced Ian's knowledge, caring, patience and professionalism. We made a decision to buy and Ian made the process painless and quick, answering all our questions (although he had to repeat the answers several times--due to our age limitations). So if you need a new/used vehicle go to DCH Freehold, ask for Ian Salon and you won't regret it!! 5 Star Review

We recently were looking for a used vehicle to upgrade

We recently were looking for a used vehicle to upgrade our 2011 Venza. We saw a ruby pearl Venza at DCH Freehold which suited our needs. Immediately upon our quick review, we met Ian who greeted us warmly and proceeded to introduce all the features of the car. When he heard my concerns of reaching the back hatch (I'm short and 82 years old), he asked what height I needed and immediately adjusted it. Our entire car review evidenced Ian's knowledge, caring, patience and professionalism. We made a decision to buy and Ian made the process painless and quick, answering all our questions (although he had to repeat the answers several times--due to our age limitations). So if you need a new/used vehicle go to DCH Freehold, ask for Ian Salon and you won't regret it!! 5 Star Review

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Lucy, we're more than happy to hear that Ian provided such a knowledgeable and caring experience at DCH Freehold Toyota. It's wonderful knowing he could address your needs so effectively. Enjoy your new Venza!

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Ian was great to work with.

Ian was great to work with. He was patient, and answered my questions, is great

Ian was great to work with.

Ian was great to work with. He was patient, and answered my questions, is great

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are more than happy to know that Ian provided you with a patient and informative experience here at DCH Freehold Toyota! We are happy to have your continued support and look forward to working with you again in the future.

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I just purchased a new Toyota for the first time.

I just purchased a new Toyota for the first time. Ian was the salesperson I worked with. I found him to be very nice to work with. He was friendly and knowledgeable. Also very patient. I would recommend him to anyone looking to buy a Toyota in Freehold.

I just purchased a new Toyota for the first time.

I just purchased a new Toyota for the first time. Ian was the salesperson I worked with. I found him to be very nice to work with. He was friendly and knowledgeable. Also very patient. I would recommend him to anyone looking to buy a Toyota in Freehold.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Lori, we're happy to hear that Ian provided you with such a positive experience at DCH Freehold Toyota. Thank you for recommending him and choosing us for your new Toyota purchase! Enjoy the ride!

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just stay away nightmare very nice at first test drove

just stay away nightmare very nice at first test drove car told salesperson to text me best price never did. but got a call next day very rude person on the phone told him forget about it you lost a sale

just stay away nightmare very nice at first test drove

just stay away nightmare very nice at first test drove car told salesperson to text me best price never did. but got a call next day very rude person on the phone told him forget about it you lost a sale

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
Worked with:
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Dealer response

It's disappointing to hear about your experience, and I apologize for any trouble you encountered. We strive for respectful communication at all times, so this feedback is concerning. If you're open to discussing further or have additional questions, please feel free to reach out. Thank you. Michael Cueto General Sales Manager mcueto@dchusa.com

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