Schumacher Chevrolet of Denville

Nice staff. Overall excellent buying experience. Not super high pressure like other dealers I went to. Went over everything clearly and made the process easy

Awful Experience. Service department is terrible. Nobody cares. Make you wait an obscene time even if you have an appointment. Employees an 15 minute personal calls instead of answering phone/helping out. Managers don't care - couldn't be bothered to call back and follow up. Won't be going there again. The Little Falls Schumacher is just as bad

I had been buying and servicing my vehicles for nearly two decades in Schumacher Chevrolet of Denville, but not anymore. Even though I must pay $100 deductible each time for using the extended warranty in the other dealership versus $0 in their shop, which I purchased there at the time I got my new vehicle. That should be very telling. I had given many lip services rather than real ones. I always gave a benefit of doubt because we all humans and make mistakes but if the same mistakes happen again with requesting to check on those things and being told to your face by their mechanic, “I don’t care”. Not to mention, when I brought it up to their service manager and was told that GM makes JUNKS. He bullied me for not giving a bad review/rating to their shop rather than addressing why my question about the issue I was experiencing.

My repair was done well and quickly. The texting feature was great to use as well!

I purchased a used chevy trax last June with under 24000 miles and shortly after the AC started blowing cold air. Now, when I go to use my AC, it is blowing hot air again. Dealership says I need a new compressor. They just added freon last year and ignored the problem and now want to charge the $1500 for a new air compressor and are charging the diagnostic fee to check the problem they already knew about. If you google the model and year, this is a known problem.

I have had Marcy, Joe, and Anthony at the Collision Center work on my car twice. In September and November, the team at Schumacher Collision did a fantastic job repairing the damage and the paintwork. Marcy is knowledgeable about the insurance process with USAA and is communicative. Marcy is also very good at estimating the work time and sharing delays. Both Anthony and Joe worked very hard to have my car repaired quickly and correctly. They share their knowledge about the repair process and any potential issues that could delay the repair. I greatly appreciate the safety assessment determining whether I could continue driving the car while waiting for parts. They promptly submitted all documentation to USAA and informed me directly or through Marcy. Any concern brought up within the week after the repair garnered an immediate response! Having my car repaired by them was a privilege, and I hope I do not see them any time soon! LOL. I recommend them to anyone with a tri-coat! ------------- Individual Visit Reviews---------------- After my first accident, I had difficulty finding a professional body shop that was interested in listening to my concerns. When I purchased the car, I was strongly advised to avoid paint damage due to the challenges of correcting the iridescent pearl tri-coat. So when I had the accident, I was concerned the car would look terrible, especially after reading horrible experiences online with other tri-coated cars. When I called Marcy after seeing the Schumacher Chevy, she reassured me that the team has worked with tri-coats and informed me of the repair process. Marcy's knowledge helped me get my car into the shop and locate a local enterprise for a decent car rental. The car looked great afterward, and I liked being informed of the process. Joe went over the car repair with me and ensured I was satisfied. Joe also informed me of any significant issues Schumaur Service Center could handle. This was in September 2023, and repairs took about two weeks. Luck would have it. I would return in November of 2023 because of a buck accident. As devastated as I was, Anthony completed my assessment and informed me that I should not drive the car for safety purposes. By this time, my lights were practically gone. I was informed that the repair would take some time, but I was happy that my safety was prioritized. They also completed a service visit to ensure everything was working fine before returning it. Like before, I was updated on what was going on, such as how long it was expected to take, why; when my parts arrived, and when the car was in the service shop. Joe and I reviewed the car again with no concern. This repair took about eight weeks.

They don't care about their customers. They will give you the run around rather than making good on their own mistake, especially when buying a $85,000 vehicle. No Customer care

Top notch - great buying experience. Highly recommend if you’re looking for a new or used vehicle

Dave Rose and John were fantastic! They helped me find a great deal on a lease, with a more upgraded vehicle than I thought I would be able to afford! They had the best deal around by far. They were both patient and helpful and made the process painless. They are both so knowledgeable and easy to work with. Dave got back to me immediately and was able to answer all of my questions.

Went in for a test drive to see how the car drove and what kind of space it had to fit the kids once in a while. Took test drive with David Rose and found him to be very dismissive (once he knew I was not buying it today). Then he tried to make my test drive SUPER short and got irritated when I gave the Camaro some gas to see what it was like (moderate, but not floored). Meanwhile the person on the test drive just prior to me, in the EXACT same car took it for a drive by himself without a salesman. If they know you are interested in a car like this, the salesman should expect you to push it a little to get an idea whether you will be happy with it's performance. If they are not comfortable with that style of driving, DON'T go on the test drive! This guy needs to find a job that he doesn't have to deal with customers. Miserable and awkward experience. Even though David was unpleasant, the car drives so well that it immediately put a smile on my face. So when he asked if I wanted to order one when we returned to the store, I was ready to, but told him NO, because I didn't want to be around him for another second. Sorry Schumacher of Denville, but you won't be getting this sale because of your salesman (David Rose). The rest of my experience there was quite pleasant.