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Schumacher Chevrolet of Denville

(398 reviews)
Visit Schumacher Chevrolet of Denville
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–9:00pm 7:00am–6:00pm
Tuesday 9:00am–9:00pm 7:00am–6:00pm
Wednesday 9:00am–9:00pm 7:00am–6:00pm
Thursday 9:00am–9:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 7:00am–5:00pm
Sunday Closed Closed

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New (888) 483-1423 (888) 483-1423
Used (888) 375-3393 (888) 375-3393
Service (888) 377-6072 (888) 377-6072

Inventory

See all 98 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since September 2016.
Competent Honest & Reliable! 2 Years of Free Maintenance with your Purchase & Free Lifetime Car Washes

Service center

Phone number (888) 377-6072

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–5:00pm
Sunday
Closed

Meet our employees

Reviews

(398 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Schumacher Chevrolet of Denville from DealerRater.

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Nice staff.

Nice staff. Overall excellent buying experience. Not super high pressure like other dealers I went to. Went over everything clearly and made the process easy

Nice staff.

Nice staff. Overall excellent buying experience. Not super high pressure like other dealers I went to. Went over everything clearly and made the process easy

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your kind words, Jim! We’re thrilled to hear that you had an excellent buying experience at Schumacher Chevrolet of Denville. Our team strives to create a low-pressure environment and make the process as clear as possible. We hope to see you again for your future vehicle needs! - The Schumacher Chevrolet of Denville Team

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Awful Experience.

Awful Experience. Service department is terrible. Nobody cares. Make you wait an obscene time even if you have an appointment. Employees an 15 minute personal calls instead of answering phone/helping out. Managers don't care - couldn't be bothered to call back and follow up. Won't be going there again. The Little Falls Schumacher is just as bad

Awful Experience.

Awful Experience. Service department is terrible. Nobody cares. Make you wait an obscene time even if you have an appointment. Employees an 15 minute personal calls instead of answering phone/helping out. Managers don't care - couldn't be bothered to call back and follow up. Won't be going there again. The Little Falls Schumacher is just as bad

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us. We understand your concerns regarding the service department at Schumacher Chevrolet of Denville. It is important for us to provide timely and attentive service, and we appreciate your feedback. Your comments will be taken into consideration as we strive to improve our services. If you would like to discuss this further, please feel free to reach out to us directly. Thank you again for your input. - The Schumacher Chevrolet of Denville Team

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I had been buying and servicing my vehicles for nearly

I had been buying and servicing my vehicles for nearly two decades in Schumacher Chevrolet of Denville, but not anymore. Even though I must pay $100 deductible each time for using the extended warranty in the other dealership versus $0 in their shop, which I purchased there at the time I got my new vehicle. That should be very telling. I had given many lip services rather than real ones. I always gave a benefit of doubt because we all humans and make mistakes but if the same mistakes happen again with requesting to check on those things and being told to your face by their mechanic, “I don’t care”. Not to mention, when I brought it up to their service manager and was told that GM makes JUNKS. He bullied me for not giving a bad review/rating to their shop rather than addressing why my question about the issue I was experiencing.

I had been buying and servicing my vehicles for nearly

I had been buying and servicing my vehicles for nearly two decades in Schumacher Chevrolet of Denville, but not anymore. Even though I must pay $100 deductible each time for using the extended warranty in the other dealership versus $0 in their shop, which I purchased there at the time I got my new vehicle. That should be very telling. I had given many lip services rather than real ones. I always gave a benefit of doubt because we all humans and make mistakes but if the same mistakes happen again with requesting to check on those things and being told to your face by their mechanic, “I don’t care”. Not to mention, when I brought it up to their service manager and was told that GM makes JUNKS. He bullied me for not giving a bad review/rating to their shop rather than addressing why my question about the issue I was experiencing.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Thank you for sharing your experience with us. We understand your concerns regarding the service you received at Schumacher Chevrolet of Denville, especially after being a loyal customer for so long. We value your feedback and take it seriously as it helps us improve. We encourage you to reach out directly so we can address your specific issues. Your satisfaction is important to us, and we want to ensure you receive the service you deserve. Thank you for being with us for nearly two decades, and we hope to hear from you soon. - The Schumacher Chevrolet of Denville Team

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My repair was done well and quickly.

My repair was done well and quickly. The texting feature was great to use as well!

My repair was done well and quickly.

My repair was done well and quickly. The texting feature was great to use as well!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you, Nicole! We're thrilled to hear that your repair was completed quickly and to your satisfaction. It's great to know you found the texting feature helpful. We appreciate your feedback and look forward to seeing you again at Schumacher Chevrolet of Denville! - The Schumacher Chevrolet of Denville Team

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I purchased a used chevy trax last June with under 24000

I purchased a used chevy trax last June with under 24000 miles and shortly after the AC started blowing cold air. Now, when I go to use my AC, it is blowing hot air again. Dealership says I need a new compressor. They just added freon last year and ignored the problem and now want to charge the $1500 for a new air compressor and are charging the diagnostic fee to check the problem they already knew about. If you google the model and year, this is a known problem.

I purchased a used chevy trax last June with under 24000

I purchased a used chevy trax last June with under 24000 miles and shortly after the AC started blowing cold air. Now, when I go to use my AC, it is blowing hot air again. Dealership says I need a new compressor. They just added freon last year and ignored the problem and now want to charge the $1500 for a new air compressor and are charging the diagnostic fee to check the problem they already knew about. If you google the model and year, this is a known problem.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Thank you for sharing your feedback with us, Aaron. We understand your concerns regarding the AC issues with your vehicle. We appreciate your insight and would like to assist you further. Please reach out to us directly so we can address your concerns and work towards a positive resolution. - The Schumacher Chevrolet of Denville Team

Consumer response

Will you be able to fix the AC issue under Warranty since it was never fixed properly last summer, just a few months after i purchased it, with it being a common, and known problem with the 2019 Trax?

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Great Team! Attentive Service and Repair!

I have had Marcy, Joe, and Anthony at the Collision Center work on my car twice. In September and November, the team at Schumacher Collision did a fantastic job repairing the damage and the paintwork. Marcy is knowledgeable about the insurance process with USAA and is communicative. Marcy is also very good at estimating the work time and sharing delays. Both Anthony and Joe worked very hard to have my car repaired quickly and correctly. They share their knowledge about the repair process and any potential issues that could delay the repair. I greatly appreciate the safety assessment determining whether I could continue driving the car while waiting for parts. They promptly submitted all documentation to USAA and informed me directly or through Marcy. Any concern brought up within the week after the repair garnered an immediate response! Having my car repaired by them was a privilege, and I hope I do not see them any time soon! LOL. I recommend them to anyone with a tri-coat! ------------- Individual Visit Reviews---------------- After my first accident, I had difficulty finding a professional body shop that was interested in listening to my concerns. When I purchased the car, I was strongly advised to avoid paint damage due to the challenges of correcting the iridescent pearl tri-coat. So when I had the accident, I was concerned the car would look terrible, especially after reading horrible experiences online with other tri-coated cars. When I called Marcy after seeing the Schumacher Chevy, she reassured me that the team has worked with tri-coats and informed me of the repair process. Marcy's knowledge helped me get my car into the shop and locate a local enterprise for a decent car rental. The car looked great afterward, and I liked being informed of the process. Joe went over the car repair with me and ensured I was satisfied. Joe also informed me of any significant issues Schumaur Service Center could handle. This was in September 2023, and repairs took about two weeks. Luck would have it. I would return in November of 2023 because of a buck accident. As devastated as I was, Anthony completed my assessment and informed me that I should not drive the car for safety purposes. By this time, my lights were practically gone. I was informed that the repair would take some time, but I was happy that my safety was prioritized. They also completed a service visit to ensure everything was working fine before returning it. Like before, I was updated on what was going on, such as how long it was expected to take, why; when my parts arrived, and when the car was in the service shop. Joe and I reviewed the car again with no concern. This repair took about eight weeks.

Great Team! Attentive Service and Repair!

I have had Marcy, Joe, and Anthony at the Collision Center work on my car twice. In September and November, the team at Schumacher Collision did a fantastic job repairing the damage and the paintwork. Marcy is knowledgeable about the insurance process with USAA and is communicative. Marcy is also very good at estimating the work time and sharing delays. Both Anthony and Joe worked very hard to have my car repaired quickly and correctly. They share their knowledge about the repair process and any potential issues that could delay the repair. I greatly appreciate the safety assessment determining whether I could continue driving the car while waiting for parts. They promptly submitted all documentation to USAA and informed me directly or through Marcy. Any concern brought up within the week after the repair garnered an immediate response! Having my car repaired by them was a privilege, and I hope I do not see them any time soon! LOL. I recommend them to anyone with a tri-coat! ------------- Individual Visit Reviews---------------- After my first accident, I had difficulty finding a professional body shop that was interested in listening to my concerns. When I purchased the car, I was strongly advised to avoid paint damage due to the challenges of correcting the iridescent pearl tri-coat. So when I had the accident, I was concerned the car would look terrible, especially after reading horrible experiences online with other tri-coated cars. When I called Marcy after seeing the Schumacher Chevy, she reassured me that the team has worked with tri-coats and informed me of the repair process. Marcy's knowledge helped me get my car into the shop and locate a local enterprise for a decent car rental. The car looked great afterward, and I liked being informed of the process. Joe went over the car repair with me and ensured I was satisfied. Joe also informed me of any significant issues Schumaur Service Center could handle. This was in September 2023, and repairs took about two weeks. Luck would have it. I would return in November of 2023 because of a buck accident. As devastated as I was, Anthony completed my assessment and informed me that I should not drive the car for safety purposes. By this time, my lights were practically gone. I was informed that the repair would take some time, but I was happy that my safety was prioritized. They also completed a service visit to ensure everything was working fine before returning it. Like before, I was updated on what was going on, such as how long it was expected to take, why; when my parts arrived, and when the car was in the service shop. Joe and I reviewed the car again with no concern. This repair took about eight weeks.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. - The Schumacher Chevrolet of Denville Team

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Bad customer service

They don't care about their customers. They will give you the run around rather than making good on their own mistake, especially when buying a $85,000 vehicle. No Customer care

Bad customer service

They don't care about their customers. They will give you the run around rather than making good on their own mistake, especially when buying a $85,000 vehicle. No Customer care

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for sharing this review regarding your experience with us. We would like to discuss this with you further if you could please contact us at your earliest convenience. - The Schumacher Chevrolet of Denville Team

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Top notch - great buying experience.

Top notch - great buying experience. Highly recommend if you’re looking for a new or used vehicle

Top notch - great buying experience.

Top notch - great buying experience. Highly recommend if you’re looking for a new or used vehicle

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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Great customer service

Dave Rose and John were fantastic! They helped me find a great deal on a lease, with a more upgraded vehicle than I thought I would be able to afford! They had the best deal around by far. They were both patient and helpful and made the process painless. They are both so knowledgeable and easy to work with. Dave got back to me immediately and was able to answer all of my questions.

Great customer service

Dave Rose and John were fantastic! They helped me find a great deal on a lease, with a more upgraded vehicle than I thought I would be able to afford! They had the best deal around by far. They were both patient and helpful and made the process painless. They are both so knowledgeable and easy to work with. Dave got back to me immediately and was able to answer all of my questions.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for taking the time to write about your experience with us, Kristy! At Schumacher Chevrolet of Denville, we work very hard to provide each of our customers with a personalized and hassle-free experience. I am happy Dave and John were able to exceed your expectations. Don't hesitate to contact us if there is anything else we can do for you. - The Schumacher Chevrolet of Denville Team

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Went in for a test drive to see how the car drove and

Went in for a test drive to see how the car drove and what kind of space it had to fit the kids once in a while. Took test drive with David Rose and found him to be very dismissive (once he knew I was not buying it today). Then he tried to make my test drive SUPER short and got irritated when I gave the Camaro some gas to see what it was like (moderate, but not floored). Meanwhile the person on the test drive just prior to me, in the EXACT same car took it for a drive by himself without a salesman. If they know you are interested in a car like this, the salesman should expect you to push it a little to get an idea whether you will be happy with it's performance. If they are not comfortable with that style of driving, DON'T go on the test drive! This guy needs to find a job that he doesn't have to deal with customers. Miserable and awkward experience. Even though David was unpleasant, the car drives so well that it immediately put a smile on my face. So when he asked if I wanted to order one when we returned to the store, I was ready to, but told him NO, because I didn't want to be around him for another second. Sorry Schumacher of Denville, but you won't be getting this sale because of your salesman (David Rose). The rest of my experience there was quite pleasant.

Went in for a test drive to see how the car drove and

Went in for a test drive to see how the car drove and what kind of space it had to fit the kids once in a while. Took test drive with David Rose and found him to be very dismissive (once he knew I was not buying it today). Then he tried to make my test drive SUPER short and got irritated when I gave the Camaro some gas to see what it was like (moderate, but not floored). Meanwhile the person on the test drive just prior to me, in the EXACT same car took it for a drive by himself without a salesman. If they know you are interested in a car like this, the salesman should expect you to push it a little to get an idea whether you will be happy with it's performance. If they are not comfortable with that style of driving, DON'T go on the test drive! This guy needs to find a job that he doesn't have to deal with customers. Miserable and awkward experience. Even though David was unpleasant, the car drives so well that it immediately put a smile on my face. So when he asked if I wanted to order one when we returned to the store, I was ready to, but told him NO, because I didn't want to be around him for another second. Sorry Schumacher of Denville, but you won't be getting this sale because of your salesman (David Rose). The rest of my experience there was quite pleasant.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
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