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We tried to buy a preowned 230 from their sales department that was advertised on Autotrader and other sites for @ $25000. When we get to dealer, the price has magically jumped $2000 for something they call a Recon Fee and another $300 for some other bogus fee. It certainly didn’t feel like you were at a BMW dealer, it felt like the shady dealers that everyone makes jokes about. Do yourself a favor, save yourself a headache and 2 hours of wasting your time and go anywhere else.
I had given this dealership a 5 star review and I maintain that my first two vehicles purchased from Omar were great experiences. However, my last purchase has been far from that. I bought my last purchase in August and have still have yet to receive my registration and transfer plates despite numerous attempts. That, however, was one of the minor issues I have had. More importantly, my new vehicle purchase also has had service issues that have since been discussed with Steve Hodossy who is the General Manager and sadly I am disappointed in the way I have been treated as a longstanding customer. My phone calls/emails were not returned until I reached out several times and there has been no resolution to my concerns to date. I have therefore unfortunately lost all credibility and respect for this dealership and can no longer recommend. I regret purchasing my vehicle from this dealership and hope this review can help someone else make a better and more informed decision.
Top Shelf service,,my salesperson Andrew B, his manager Omar and Mark and Rich in finance...you will find no better in the industry. Customer service is #1
Hidden problems with car
Don't let the ambiance of the showroom fool you. There are wolves in sheep's clothing. Peter Nicholson was my sales manager. After speaking about "any issues" with the car (2014 X3 35I Msport) and negotiating a price based upon what was disclosed, I was handed a report that contained issues that weren't mentioned before the final paperwork had been signed. These issues included contaminated brake fluid (I'm not sure why this wasn't changed before selling the car) and a leak from the oil filter housing which required the gaskets be changed. My issue is that these problems could not be seen by the buyer and should have been disclosed so that the buyer could negotiate a fair price based upon the presence of these issues. Instead, this was handed to me along with tons of paperwork, after the final sale. I didn't notice this until a couple weeks later while reviewing my paperwork. DISHONESTY!!!! When I reported this to Peter, the best he said that he could do for me was to have me pay $1000 to have the oil filter housing gaskets replaced to address the leak. I told him that I'd buy the parts and do the work myself. DON'T TRUST THIS DEALERSHIP!!!
Bring in for service take out with fake problems
All they god it location and nice ambient showroom. A scam shop that most don’t even realize it’s happening. For any service you can get better price in a BMW dealership within 20 miles. Dishonest practice and let’s customers confusing message over recommended service for timed alerts vs. actual required all as mandatory in ripping off. Recently they went to new hights letting our car be damaged, breaks malfunctioning and denying any wrong doing. It’s not like I have a car shop to break as soon as I pick up from this dealership. They make all kind of claims to stay away from serving customers, at the same time charge premium or anything you ask..
Beware of these people. They ran my credit over 6 months after I got my car. I got paperwork from an insurance company that there is 120k car under my name. They lied stating that the vehicle is on their lot and I got a ticket the same day. I yet to see them take responsibility for any of their actions. They say We don’t know who did it. However somehow they got the car back and leased it that to someone else as new(car fax report) How did you get the car back if you didn’t know who had it? Why didn’t they make a police report? I am sure they are involved in this fraudulent practices. I wish I could find someone else with a similar situation unfortunately a lot of people don’t want to deal with our criminal justice system and the criminals are getting away with stuff like this. Do Yourself a favor and get a car from a different dealership
Low Key Approach and Eager To Please
Rich Augusto was very easy to work with. He did everything possible to earn my business and I was glad to give it to him and BMW Morristown.
Stay away they are dishonest and will take your money for things your don’t need and when you do not want the service recommended they return your car with NEW problems!!!!! Run!!!!
No accountability to customers. After admitting in writing that I was lied to during sale, Manager refused to do anything about it. When escalated to President of Open Road, he offered a resolution, but repeatedly failed ro respond to calls and emails, and suggested the delays were my fault!.When I cirrected him by noting how unresponsive he had been- he recinded the offer! Perhaps I hurt his feelings, but a customer should not have to beg for an appropriate resolution. DO NOT DO BUSINESS WITH THIS DEALERSHIP! Once they have your money they have no interest in treating you like a customer. They are dishonest and unprofessional.
Dishonest pre-owned sales team
Went to buy a pre-owned 3 series while trading my old car. My old car was appraised $1400 less than what i owed to the bank. They tried adding that $1400 twice. once along with new car price and separately. When pointing out the duplicate charge they were not happy that i was pointing it out.