Open Road BMW of Morristown Hours
Come visit us to test drive a vehicle, speak to one of our experts, or discuss financing options. BMW of Morristown provides quality vehicles from BMW to the Wayne NJ, Bridgewater, Bloomfield and Springfield NJ area. Our large selection ensures that we have a vehicle for everyone, no matter what it is you're looking for.
Looking for a certified, pre-owned, or used car in Morristown? We are the Morristown used car dealership that has the large pre owned vehicle selection you've been looking for. Whether it's a used car, SUV, van, or truck in Morristown you want, we will work hard at getting you into it.
"Assuring your satisfaction by exceeding your expectations."
Oil, Filter Change
$79.95 and up*
New Brake Pads/Shoes (Front)
$172.98 and up*
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$99.95 and up*
$89.95 and up*
Normally, I don't write reviews. However, dealing with these guys has been a horrendous experience. The car buying process was fine. Deon offered... a good deal on a lease for a dealer-driven 430 convertible at the end of the summer. Everything after signing the paperworks has ranged from being annoying to horrendous. 1) Getting delivery of the car was problematic: They said that they would deliver it on a flatbed. After several conversations, they said that scheduling was an issue and someone will drive it over. I didn't really want them putting miles on my car, but after paying the lease for 2 weeks and not having a car, I finally gave in. 2) Getting the plates was an ordeal: The car was delivered with the temporary plates, which is normal. Since I live in NY, they said that they had to go through an agency. It took 6+ for them to finally deliver the plates. I had to call multiple times, even speaking to the manager. I asked him to call me to update me, and I guess that a paying customer isn't worth his time, so he never bothered. They assured me that they would pay for any tickets I got due to an expired dealer plate. That's mildly comforting, but who wants to risk getting pulled over and wasting time whenever they go out for a drive? (Incidentally, when I finally went to attach my plates, the nails were rusted through, so I had to shell out another $50 to get a holder. I didn't even bother with the dealership because I would have had to wait forever.) 3) Missing wind deflector: I test drove the car twice, buying it on the second day. When I drove it the second day, I told Deon that the wind deflector was not in the back. Deon assured me it was there and would make sure before delivery. When they delivered the car (8/25/18) (I was not home and my wife didn't know to look for it), it was missing. I immediately texted Deon. He said he would send it with the plates. When I got the plates, but no deflector, the excuse was that he thought the manager had sent them. On 10/29, he said I would have it in 2 days. Still didn't get them. I texted and called him, now the reason was supposedly that they sent it to the wrong address. Called again, now supposedly they were waiting confirmation from Deon. Let's see if they arrive. ---------------- Deon has been a stand-up guy throughout the process. However, ultimately, I should not have had to waste so much time to get what should have happened automatically, especially the wind deflector. Wherever the fault may lie, I can't recommend this dealership. It was not a seamless transaction. I lost time in getting delivery and then also had didn't feel comfortable driving without proper plates. Still don't have the wind deflector 10+ weeks after delivery. All of this translated in me basically not using my convertible as I would have hoped in the late summer and fall.
They don’t even deserve one star! This Dealership is dishonest, misleading, and will scam you in a second. I sent an inquiry on a Preowned vehicle... they had listed on website, William Barr responded to my inquiry and sent me pics of of the vehicle because I am out of state and wasn’t able to make the trip to the dealership. I specifically asked Mr. Barr if there were an obvious flaws or problems with the car and he responded no. I made an offer on the vehicle and they accepted it, but they charge a ridiculously high doc fee of $599 and they say Etch is mandatory on every car (Illegal). I told him I’m in the business and Etch wasn’t mandatory and it was against the law to say it was, he responded with their insurance company makes them etch every car because they don’t have a gated lot. Etch is for the consumer and doesn’t pay any benefits to dealerships if the car was stolen from their lot. They overcharged me by more then double for plates and registration. I get them to agree to refund any over charge for my registration and title work and proceed with the deal. I ask Mr. Barr again if anything major was wrong cosmetic or mechanical and he responds no and sends me the inspection report. I have the money wired to them and arrange shipping. The car arrives to me and the windshield wipers won’t turn off and the glove box is sitting on the floor broken off. I send Mr. Barr a text and ask him why he didn’t tell me about these two major and obvious issues, he responded with “My GM Steve Hodossy decides what cars are retailed and which are wholesaled and what to fix and not fix on each vehicle” and sends me Steve’s phone number. I call Mr. Hodossy and ask him why he would mislead his customers and sell a car that was unsafe to drive, (if I was local he wouldn’t have sold it this way) he responded with you bought “As Is” and basically hung up on me. The next day I sent Mr. Hodossy an email with screen shots of Mr Barr’s text messages saying there was nothing obvious wrong with the car (Wipers not turning off and Glove Box Sitting on the floor are pretty obvious and hard to miss). I asked him to make it right and get me a glove box could even be a used one and to cover the repair bill for the wipers or to pay for return shipping and refund all of my money plus what I paid to have it shipped to me and for the window tint I had done at the dealership that I paid for outside of the deal. I told him if he didn’t make it right I would post negative reviews and file a case with the American Arbitration Association and the BBB. He responded go ahead I will not be held hostage by negative social media threats and to bring the car back if I wanted to and he will it pay for any shipping, tint, or refund doc fee. He sent me pics of the car showing the wipers “off”. I pointed out the pictures do not show the wipers in the down and off position and asked why there are streaks from the wipers on a freshly detailed car if the wipers worked before he shipped the car. When I zoom in on the pictures he sent me you can see the glove box sitting on the floor as well. I took screen shots of these zoomed pics and pointed it out to him. Still no response and it’s been almost a week. I understand what “AS IS” means and I understand there may be issues with a used car but a Dealership should never be unethical and lie about obvious problems and issues. When the Salesman basically admits to knowing about and lying about problems to an out of state buyer because his boss told him to not only is it unethical it is horrible management and a terrably ran Dealership.
We have bought yet another vehicle today from BMW Morristown, this time a 2015 Estoril Blue 335i xDrive M-Sport 8-speed automatic. A month ago we purchased... a 2015 Alpine White M3 7-Speed DCT (you'll find another review from me below). Our experience today has re-affirmed once again that BMW Morristown is the best dealership in the area due to their exceptional service! This time we dealt with Alvin Monroy (salesman) for the car purchase and Kevin Luan (finance manager) for the paperwork. It was my second time working with Kevin and my first time both meeting and working with Alvin. Where to start with Alvin...first off, he's by far the most human-like car salesman I've ever encountered in my life. He is somebody who you truly feel like you can invite over to a barbecue and enjoy a game with. He's incredibly professional, calm, polite, charismatic, friendly, and sociable. He worked with us extensively with the utmost patience to help us narrow down our car search and it was obvious that he had our best interests in mind the entire time. He fully and clearly answered all of our questions and made sure that we received all of the available incentives. He was never pushy, didn't pressure us, and played no games whatsoever. He is extremely straightforward; his only agenda is getting you the car that you want at the best price possible. Another great quality about him is that he is very knowledgable and knows a lot about the cars that he's selling, as well at the competition's cars. He and I talked about a lot of different vehicles and I was surprised to see how much he knew about each model. I HIGHLY recommend making an appointment with him if you're considering getting a new car because he crushes the car salesman stereotype. I also really hope he is still there for our next car purchase because he is truly one of a kind! Kevin is also amazing because he is charismatic and his focus was set on making the paperwork as easy and simple as possible while getting us the best deal with the bank. Although they've recently had to switch banks because of some issues, everything worked out fine for us as Alvin took even more money off of our car in order to make up for the difference in rates. Kevin is not your typical finance guy. Like Alvin, he is friendly, easy to talk to, and played no games. Instead of pushing us to buy every available extra, he talked to us about our driving habits and determined that many of them wouldn't suit our needs. He rightfully suggested only one, the Wheel and Tire Package, and we were glad he suggested it because it's a total must with the M-Sport Package. While signing the papers, we had great conversations and even shared a few laughs. There seems to be great communication between the finance department and the sales team because both guys knew what was going on at all times and the buying process was very fluid. In case you haven't been to the facility, take my word that it is impeccable. It is much larger than other BMW dealerships that I've been to and contains significantly more inventory. The lot is huge and they even have a considerable amount of inventory on the roof (thanks for the tour Alvin!).There is also a nice waiting area with comfortable chairs as well as fresh coffee, pastries, and other beverages which makes the place quite welcoming. All of the staff there are incredibly friendly, helpful, and appreciative of the well-earned business customers give them. The manager actually came over a few times to personally thank us for our business! There is no doubt in my mind that our future car purchases will come from there. Thanks a lot for yet another great experience guys! See you again soon. -Henry, Marcia, and Raivo
I was so blown away by the Wilson Grace, who contacted me after I purchased my new X4. I honestly enjoyed the hour he spent with me going over my car.... He was patient and understanding and he made me very comfortable with all the new features. I have never had such a pleasant experience in all my years owning a new car. Thanks for having such a helpful person especially after the deal is done.
I have always had a good experience with the Service Dept. at BMW of Morristown. Alan Carpini is wonderful! He is extremely courteous, knowledgeable and... efficient. He has always taken good care of my car, and advises me on what is really required to be done. I feel very secure working with him. Thanks Alan!
I just ordered a 440xi from BMW of Morristown. Mark Carvalho in Sales is awesome! He patiently helped me decide whether to buy my current 435xi or order... a new one. He explained all aspects of the process, with expertise and experience. I'm very happy with the end result. Thank you Mark!!!
I have leased a new 2016 M235i from Morristown BMW. This is the third BMW I have leased from this dealership (previously a 540i Sport and a 128i with the... M package) and my wife is currently driving her fourth X3 and looking forward to leasing another in Feb. 2017 when her current lease ends. It is obvious that we are loyal to this dealership due to their attention and great service. I should mention that there is a BMW dealership which is closer to our residence (BMW of Bridgewater). That being said, I want to lay out an issue with this most recent transaction. I ordered my M235i with the limited slip differential. The official BMW USA website states that the car comes standard with performance tires, mixed size, non-runflat. The run flats are a no cost option which I did not select. I intended to purchase an inflatable spare that I could throw in the trunk when necessary - one is described in the owners manual (another option would be to upgrade to run flats with performance specs - also described in the owners manual). In addition, the runflat option comes with engine speed limitation as well. I did not want these options. Although I will not race the car, I intended to attend Octoberfest and run the car on a track with an instructor to better understand the limits and nuances of the (BMW) driving experience. I will not be allowed on some tracks with non performance tires, thus the car is not meeting my expectations from that standpoint. Let me say that otherwise the car is was delivered in excellent condition and drives very well on public roads - something I have always found with my BMW's. The car came with an interior which was different than the one I ordered, but I was called immediately to make sure it was acceptable (it was). It has also come with the runflat option (including the speed limiter). I never would have put the money into the limited slip differential and then opted for the run flat package. I called my sales person and we are to meet and discuss options, and it is my hope that these problems will be dealt with accordingly. I have every reason to believe that this issue will be handled to my satisfaction. However, I have never had any real issue before, so this is new "territory" for me. If allowed, I will follow up with a future communication.
I would like to give Larry Stokes from BMW of Morristown a big thank you he made my decision to purchase another BMW much easier his professionalism was... outstanding he was patient, kind an really helpful I've been to many dealerships an came across many salesmen an no dealership or salesman met Larry stokes standards Larry Stokes Rock!!!!
I bought a 2006 BMW convertible from fabian and a 2014 328xi bmw Very happy with his service. Very professional And answer all my questions, I highly recommend... fabian I won't buy a car from any other BMW dealer.... and Kevin Luan the finance manager was great too..
Just purchased a 2014 X6 from BMW of Morristown. The entire experience was amazing. My client advisor Shravan J. Patel was extremely patient and helpful... in the process. I would recommend him without reservation. The process was seamless and I thoroughly enjoy the vehicle. Everything he said the vehicle was has been confirmed. Thanks Shravan!