Don't let the ambiance of the showroom fool you. There are wolves in sheep's clothing. Peter Nicholson was my sales manager. After speaking about "any... issues" with the car (2014 X3 35I Msport) and negotiating a price based upon what was disclosed, I was handed a report that contained issues that weren't mentioned before the final paperwork had been signed. These issues included contaminated brake fluid (I'm not sure why this wasn't changed before selling the car) and a leak from the oil filter housing which required the gaskets be changed. My issue is that these problems could not be seen by the buyer and should have been disclosed so that the buyer could negotiate a fair price based upon the presence of these issues. Instead, this was handed to me along with tons of paperwork, after the final sale. I didn't notice this until a couple weeks later while reviewing my paperwork. DISHONESTY!!!! When I reported this to Peter, the best he said that he could do for me was to have me pay $1000 to have the oil filter housing gaskets replaced to address the leak. I told him that I'd buy the parts and do the work myself. DON'T TRUST THIS DEALERSHIP!!!
All they god it location and nice ambient showroom. A scam shop that most don’t even realize it’s happening. For any service you can get better price... in a BMW dealership within 20 miles. Dishonest practice and let’s customers confusing message over recommended service for timed alerts vs. actual required all as mandatory in ripping off. Recently they went to new hights letting our car be damaged, breaks malfunctioning and denying any wrong doing. It’s not like I have a car shop to break as soon as I pick up from this dealership. They make all kind of claims to stay away from serving customers, at the same time charge premium or anything you ask..
We have bought yet another vehicle today from BMW Morristown, this time a 2015 Estoril Blue 335i xDrive M-Sport 8-speed automatic. A month ago we purchased... a 2015 Alpine White M3 7-Speed DCT (you'll find another review from me below). Our experience today has re-affirmed once again that BMW Morristown is the best dealership in the area due to their exceptional service! This time we dealt with Alvin Monroy (salesman) for the car purchase and Kevin Luan (finance manager) for the paperwork. It was my second time working with Kevin and my first time both meeting and working with Alvin. Where to start with Alvin...first off, he's by far the most human-like car salesman I've ever encountered in my life. He is somebody who you truly feel like you can invite over to a barbecue and enjoy a game with. He's incredibly professional, calm, polite, charismatic, friendly, and sociable. He worked with us extensively with the utmost patience to help us narrow down our car search and it was obvious that he had our best interests in mind the entire time. He fully and clearly answered all of our questions and made sure that we received all of the available incentives. He was never pushy, didn't pressure us, and played no games whatsoever. He is extremely straightforward; his only agenda is getting you the car that you want at the best price possible. Another great quality about him is that he is very knowledgable and knows a lot about the cars that he's selling, as well at the competition's cars. He and I talked about a lot of different vehicles and I was surprised to see how much he knew about each model. I HIGHLY recommend making an appointment with him if you're considering getting a new car because he crushes the car salesman stereotype. I also really hope he is still there for our next car purchase because he is truly one of a kind! Kevin is also amazing because he is charismatic and his focus was set on making the paperwork as easy and simple as possible while getting us the best deal with the bank. Although they've recently had to switch banks because of some issues, everything worked out fine for us as Alvin took even more money off of our car in order to make up for the difference in rates. Kevin is not your typical finance guy. Like Alvin, he is friendly, easy to talk to, and played no games. Instead of pushing us to buy every available extra, he talked to us about our driving habits and determined that many of them wouldn't suit our needs. He rightfully suggested only one, the Wheel and Tire Package, and we were glad he suggested it because it's a total must with the M-Sport Package. While signing the papers, we had great conversations and even shared a few laughs. There seems to be great communication between the finance department and the sales team because both guys knew what was going on at all times and the buying process was very fluid. In case you haven't been to the facility, take my word that it is impeccable. It is much larger than other BMW dealerships that I've been to and contains significantly more inventory. The lot is huge and they even have a considerable amount of inventory on the roof (thanks for the tour Alvin!).There is also a nice waiting area with comfortable chairs as well as fresh coffee, pastries, and other beverages which makes the place quite welcoming. All of the staff there are incredibly friendly, helpful, and appreciative of the well-earned business customers give them. The manager actually came over a few times to personally thank us for our business! There is no doubt in my mind that our future car purchases will come from there. Thanks a lot for yet another great experience guys! See you again soon. -Henry, Marcia, and Raivo
Beware of these people. They ran my credit over 6 months after I got my car. I got paperwork from an insurance company that there is 120k car under my... name. They lied stating that the vehicle is on their lot and I got a ticket the same day. I yet to see them take responsibility for any of their actions. They say We don’t know who did it. However somehow they got the car back and leased it that to someone else as new(car fax report) How did you get the car back if you didn’t know who had it? Why didn’t they make a police report? I am sure they are involved in this fraudulent practices. I wish I could find someone else with a similar situation unfortunately a lot of people don’t want to deal with our criminal justice system and the criminals are getting away with stuff like this. Do Yourself a favor and get a car from a different dealership
Rich Augusto was very easy to work with. He did everything possible to earn my business and I was glad to give it to him and BMW Morristown.
Stay away they are dishonest and will take your money for things your don’t need and when you do not want the service recommended they return your car... with NEW problems!!!!! Run!!!!
No accountability to customers. After admitting in writing that I was lied to during sale, Manager refused to do anything about it. When escalated to President... of Open Road, he offered a resolution, but repeatedly failed ro respond to calls and emails, and suggested the delays were my fault!.When I cirrected him by noting how unresponsive he had been- he recinded the offer! Perhaps I hurt his feelings, but a customer should not have to beg for an appropriate resolution. DO NOT DO BUSINESS WITH THIS DEALERSHIP! Once they have your money they have no interest in treating you like a customer. They are dishonest and unprofessional.
Went to buy a pre-owned 3 series while trading my old car. My old car was appraised $1400 less than what i owed to the bank. They tried adding that $1400... twice. once along with new car price and separately. When pointing out the duplicate charge they were not happy that i was pointing it out.
Brian Desrosiers is the most unprofessional sales consultant I’ve ever had the displeasure of meeting. Insulting, loud and obnoxious. I cannot believe... management allows him to treat customers in such a disrespectful manner. Mr. Desrosiers nor BMW of Morristown will ever get my business again. Please save yourself the aggravation and buy or lease your BMW from a reputable dealership.
My car came out covered in oil. They tried to rush me into the car. I was actually told "you can just go to a car wash and get it washed" I walked... around the car and noticed they had damaged the front of my car. They still tried to get me to take the car and I refused to take a filthy damaged car. The service agent Mario called me and actually said he couldn't see any damage to come get the car. I called and left a message and image that they called back and found the damage on my car. They had my car about 2 weeks and I called several times and received not a single call back. I finally called corporate and big surprise that afternoon I got a call saying to pick up the car it was ready. I asked to speak to a manage, none was apparently on site (I asked at the time too and there was no manager to be had so twice). So no manager there to deal with the fact or even apologize they damaged a 85k car. I asked to be called when they were available. No call received I called corporate and they called them. I was told corporate told them to call me, never called. I went to corporate again, same thing. Corporate called me to see if contact was made and I told them no. So they called them and they lied claiming they had called. As you can see too much drama for a this level of car. This is actually my second car from them. My lease is almost up and surprise I've gotten multiple emails a week to try and get me to come buy another new car from them. It amazing how now they can contact me.