Reviews
Write a reviewThe Best Dealership Experience in my lifetime
They were welcoming , professional and overall just outstanding
Burns Buick/GMC
Amazing! John, the sales manager and Chris, the sales agent went above and beyond to make my purchase experience easy, quick, and overall, they gave me an unbitten deal!
Service Center
Tito is always pleasant and helpful. He also answered all my questions with a smile.
Good Service!
Scheduled our appointment which was easy to do, and the work was performed as estimated. All went well and I picked the car up and paid for it without an issue. Our intake attendant, Eric, was able to provide a $100 discount which was much appreciated. We had some major work done since the gas gage crapped out on us and a sensor to turn off the engine light needed to be replaced. All seems good now.
Vehicle service
Overall experience was good. Only issue I had is that the employees should be aware of the specials they have on their website rather than me telling them.
My new car
Donald Harrison was very knowledgeable & if he needed to he was quick to get me help . Very professional. Neil Gervon was helpful with technology & John Danze emailed me to make sure that getting my car was going great . The whole place was well run clean & very helpful . A great experience ThAnk U Jeanne Pallanto
BAD ORGANIZATION
I HAVE NEVER HAD BUSINESS WITH THEM. I NEVER WENT TO THEIR SHOWROOM, ON LINE, ETC. BUT THEY SAK ME FOR SURVEYS. WHEN I CALL THEY SAY "WE DO NOT KNOW HOW IT HAPPENED OR HOW TO FIX IT. THEY ARE TERRIBLE.
Burns BURNED me big time!!!
Made an appointment and drove 4 hours one way down to NJ to look at used Corvette. Arrived an hour late only to learn the car was SOLD out from under me. I am beyond upset. I made the appointment on one phone but was traveling to NJ with another. Arrived at the dealership and learned it was sold...after a 4.5 hour ride to get there. They claimed they tried to call me. When I got home and consulted my other phone, I saw that they had texted me @ 11:30.... only it was only an HOUR before I was due to arrive. (I had been on the road for 3 hours by then). I made an appointment per their COVID rules . They KNEW I was coming long distance to see the vehicle and they chose sell it out from under me while I was in transit. I spent 10 hours round trip to see this car for nothing. I sincerely urge anyone to think twice about doing business with Burns. Inconveniencing me meant NOTHING to them as long as they made a buck off someone else. Customer care is a non-concern. Run...don't walk...from this dealership!