The Chevrolet Exchange

My husband and I had spent a weekend at a different Chevy dealership in the city. We were in the finance room about to sign papers on a 2018 Chevy Traverse... when my husband realized the car was not AWD, something we were very adamant about wanting with our sales guy. We ended up leaving after being there for many hours frustrated and carless. They said they would look for the vehicle we wanted and be in touch. After 3 days we still hadn't heard anything so we started calling around to other dealerships. The Lake Bluff group was helpful from the start. My husband explained to them that we would be traveling over an hour to get there and that I was very pregnant and that we might have our other tired kids with us. Upon arrival they gave us water, pulled up a few Traverses they had in stock, and didn't give us any go around. We told them the features we wanted and were not willing to go without. In the matter of 1 hour we had test drove 2 models, price compared and settled on a sale price. Danny Trujillo was great and worked quickly to get the deal closed, but never rushed us (mind you were came in just before they closed for the evening). While we had already done financing through another lended, Emir helped us promptly sign all the necessary documents and helped get us out the door. This was by far the best car buying experience I have ever had and would highly recommend the Chevy Exchange to anyone!

My experience was great. I got to the dealership very near their closing time. Within an hour. I knew what I wanted to buy but no matter where you go... it takes time to purchase a vehicle. Very quickly after walking in Baha came to assist me. I knew I wanted a truck just not sure which one I liked the best. Baha made the experiance very easy and he was extreamly attentive to showing all the features on the vehicle and explaining how everything worked. Most people would just want to run out of work but he took the time to stay after the dealership closed and make sure we were taken care of. He stayed till he was sure we were happy with the service provided. I greatly appreciate his time and attentiveness. I will recommend him and this dealership to anyone I know. Everyone I had contact with did a fantastic job.

While I typically don’t write many online reviews, I wanted to write this one to give credit to Rafat and his team at The Chevy Exchange. The vehicle... I was looking for was very specific and finding a dealership with the right inventory was challenging. I had almost settled on another vehicle at another dealership, but I checked with the Chevy Exchange. Not only did they deliver me the exact vehicle I was looking for with every feature I wanted, but they gave me a screaming deal on it. In addition, they offered top dollar for my trade-in (beating CarMax, and 4 other dealerships, 2 of which were Chevy dealerships). I traveled from the far south suburbs to buy up North at the Chevy Exchange and they made it well worth my while. I worked with Rafat and Baha and they could not have been more ethical, professional, and easy to do business with. They also helped me get acquainted with the vehicle, settings, OnStar, some of the new bells and whistles, etc. I will buy from them again! Highly recommend!

Overall Baha was very helpful and honest throughout the whole process. He listened to our concerns and helped us get the truck we wanted. Highly recommend... if you are looking for a new/used vehicle to come to this dealership and ask for Baha. Also, shoutout to Mike from Financial Services, he was a great help as well.

I worked with Danny Trujillo and Rob Johns at the Chevy Exchange in Lake Bluff. Both were amazing to deal with as I leased a new Chevy Trax.

The dealership started off great help me with my situation with all financing great , was told it would be brand new car it was a demo , 4800 miles on... it , ask for scratches to be fix and car to be detailed , scratches fix , detailed not done they had car 4 days . Should have got a better deal on price .

Dan has no customer service skills. He lied over and over again to our faces. After my boyfriend was told they would fix his flat tire on his 2018 Z06... by removing the rim and tire, then driving them to Waukegan Tire because they don't have the proper equipment to maintain the vehicles they sell...They allowed their porter, Victor, to drive the car with a flat tire to WT!! The car was covered in mud and scratches because they were hauling another tire in the trunk and it gouged a chunk out of the rear window seal as well!! The only attempt at making things right was being told "It's not like it's a Maserati." Yes Chuck, but it is a vehicle that is not yours and costs well over $100,000!! I HIGHLY recommend everyone go to ANY other Chevy dealership if they're looking to buy, sell, trade, or just get your vehicle serviced. If this is how they treat a customer that has spent around $200,000 on vehicles in the past 2 years, I'm absolutely horrified to think of how they treat customers with only a $5,000 budget...STAY AWAY!!!

Baha was very amazing every step of the way and also he made me feel comfortable about me making a big step forward into my new Chevy Tahoe. I recommend... anyone that wants superb customer service please visit the chevy exchange ask for the best his name is baha.

Danny was so incredibly helpful and made my experience today one of the best. He was so knowledgeable right from start, and made the entire process so... easy. He made it easy to find the exact car that I was looking for. Hands down one of the best salesmen I???ve ever encountered. Everyone at the Chevy Exchange treated me so incredibly well, and took great care of me while I was there. This is the second car I???ve purchased from them and I wouldn???t even consider purchasing elsewhere.

Pressure free! Great customer service! Everyone had a great attitude! Danny Trujillo did a fantastic job walking us through every step! I???m very pleased...