Open Road BMW Edison

Great experience. Friendly and well versed on the electrical i5 that I purchased. The car sold me after 2 test drives . Smooth as silk and full of power to spare. It's a must to drive . Doug ,RODRiGO and Jarmel were great. Very patient with my wife and i. I installed a 50amp with a dedicated 250 line. Best part no more gas stations for us. I gave it a full charge and was ready to go 316 miles . Cost to full charge was 8 dollars compared to a 80 dollar gas bill . Love the car , loved the people at open road.

I recently purchased a brand-new 2025 M4 Competition from this dealership, only to encounter a transmission failure after a mere 4000 miles. Despite BMW's refusal to honor the warranty, I'm deeply disappointed by the reliability of this supposed "performance" car. I am currently in discussions with corporate in hopes of resolving this issue. However, if they do not cover it, I regret to say that I will never purchase another BMW again. My attempts to resolve this with the dealer were met with discourtesy. The service manager rudely informed me that there was nothing he could do and that I was on my own. The sales manager was equally unhelpful, offering little more than a dismissive apology. As a loyal customer who has spent over $185,000 at this dealership in the last two years alone, I find their lack of desire to assist me in resolving this issue shameful. I am now considering refinancing my loan with a different lender and severing ties with BMW entirely. Such a disappointing experience has left me with no desire to continue my association with the brand.

terrible dealership, used to be good, then they moved and changed management and everything went downhill. they literally lost all 4 of my tires and refused to take responsibility, I had to sue them and only then they paid

I have been a customer BMW North America and Open Road BMW Edison since 2007 . I have been working with Nitin Kalamdani ever since . Nitin is very diligent and well diverse and highly knowledgeable with BMW products. He and will take the time to ensure you are fully satisfied with your new purchase. I have purchased multiple BMW 7’s , X5 and my recent purchase M8 Competition and each time I have been extremely satisfied. The overall experience at the dealership is very friendly. Nitin maintains the continued relationship over the years and follows up throughout the lease for the continued relationship. I would highly recommend Open Road BMW and Nitin.

Stopped by to inquire for an new BMW for purchase. Informed by salesman that there will be a premium charge on top of listed price. I declined the purchase and manager said not to charge the premium but reduced my trade for 5k. We politely said thank you and walked out. I understand they are here to make money but a little honesty goes a long way.

On june 16th, I brought my car in for a basic service check. I had an appointment. I did not need a loaner because they told me it would be a couple of hours at most. I waited over 5 hours with for basic maintenance check, they only needed to fill up my fluids. When I started complaining about the wait they told me it would be only a couple of minutes more for them to wash the car. After 40 minutes, when they STILL did not have my car cleaned, I took it back unwashed. THEN on August 24th I went back with a scheduled appointment. This time my AC was making a strange noise when on high, and my brakes were squeaking. When I made my appointment I asked if I should get a loaner car and they said they did not have a booked schedule so the wait shouldn't be that long. Once I arrived and checked in they told me that a diagnostic on the AC will take all day. I told them my previous issue and asked why they didn't tell me on the phone. They said, "Did you call us specifically?" My reply was "Yes, you, Open Road BMW service center." Another employee joined the first and both women looked at a computer and one replied, "Oh she spoke with Anthony, figures." The second replied, "That's no surprise." I said, well that doesn't help me. I can go on and on but to conclude an Hour and 20 minutes later they called my phone to let me know that the brakes squeaked because of a leaf and the weird sound in the AC was do to the fact that the vent was 25% closed. But that I had two metal staples, one in each back tire. That if I wanted to wait till the end of the day they would replace them for just under 1,100.00. I questioned why neither tired registered low pressure on the vehicle computer. They answered that although both was showing leakage, it probably wasn't noticeable enough for the computer to read. By the way, I came from out of state (tolls and gas costs) and I had not driven my car but from my home to the dealer. I was away for three weeks and my car was in my garage. I find this place incompetent, suspicious and shady.

dave lutz was great in helping me purchase a BMW 3-Series. My dream car which I love. He also helped me all my questions I had. Thank you so much.

I've been a customer of Open Road BMW Edison for years, they give excellent service and David Lutz is a great sales representative who works with you on features you're looking for in the car. Everyone from The Director of service, service agents, Technicians, Parts manager the cashier, loaner car team to the valets who bring your car back to you, the whole team is great. Their recently consolidated location in Edison brings new and certified sales into 1 location which is also great. Keep up the good work Open Road BMW!

I’ve been an open road bmw customer for years. The dealership made a mistake and now no one will answer the phone or respond to an email. Buyer beware. your leasing/ buying experience will be great but after you buy your car it’s all downhill from there. Extremely poor way to treat your customers. I called my sales rep for a week. No response. Left a message for the general manager days ago. No response. The finance department- no call back for a week and then an email. When I asked for a call back I was told he can speak on Friday… that was on Tuesday. You don’t have 5 minutes to speak to a customer for another three days. Interesting. Better business bureau here I come.

UPDATE: I finally had my day in arbitration court and won $1632.81. Happy to get justice but sad they took it this far. ============ OMG how far down they’ve come in just 6 months. TLDR: They flat out LOST MY WINTER TIRES and are refusing to take responsibility! They've been my favorite dealership for ~15 years. I bought countless high-end cars from them (most recently a BMW M8 Competition) and have been using them for service all this time. Recently , they moved and changed management. While I’ve been warned repeatedly at forums, etc that “all the good techs left” and “they’re now a disaster”, they’re conveniently located and store my winter tires so I decided to continue working with them and visited them to swap out my summer tires for winters. Immediately, I realized it’s gotten worse, it’s the little things at first: new $100 fee for NYC pickups, no more coffee in the waiting room, lacking customer service. I developed a relationship with the service folks over the years and always felt like I was treated as their number one customer. They're all gone and my new advisor just perfunctorily yelled and mispronounced my name so poorly, he didn’t even try to read the letters that comprise it - all minor stuff but leaves a bad impression. When I told him I’m here to swap tires they store for me, he said “we don’t store tires here, company policy”. I told him they sold me my winter tires 6 years ago and have been storing them ever since and he said “I hope they moved them over since the move”. Eventually he claimed to have found my tires, except said that one of them was gashed, proceeded to blame me for the gash and insisted I buy a new one. I mentioned that I drove these tires to open road in March and they were just fine. He escalated to the service manager - Thoa Huynh - who promised to look into this but told me it won’t be immediate so I had to leave my car. She eventually called me only to say the tires they found weren’t even mine and that in fact THEY STRAIGHT UP LOST MY TIRES. She immediately switched to “cover her tail” mode and instead of apologizing and making it right, TOLD ME SHE HAS NO PROOF THAT THEY EVER HAD MY TIRES TO BEGIN WITH and asked me to come up with some. I went on a day-long quest to dig up 6 years of receipts and sent her their own receipts which said “tires stored here” on at least half of them, a receipt for the tires themselves, and a text exchange between me and Craig, the former GM, that led to my purchase of the tires. She insisted that the very last receipt from this march didn’t say “tires are stored here” so in her mind that constitutes proof that somehow they didn’t store the tires that time. Truthfully, some receipts say and some don’t, it’s up to the tech that writes it and it doesn’t appear like they have a policy regarding this but it gives her ammunition to deny me my tires on their own technicality. I contacted the former service manager Jim and my former service advisor Brian, with whom I’ve developed a prior relationship and asked them for help. They both clearly remember my March swap back into summers and attempted to contact current management to guide them as to where they store my tires. Also, it’s not like 4 wide performance tires will ever fit in my small 2-door sports car, so me taking them wouldn’t even be possible and of course they have no record of me taking them. Thoa Huyhn refused to take responsibility and escalated to GM Alison Wirth, who took over a week to respond and basically said there's nothing they can do, all while they had my car. I have to mention the level of customer service generally. It seems like at no point was anyone genuinely looking to help me. Everyone's just scrambling to cover themselves at my expense and accusing me of somehow lying to them about them ever storing my tires.